I had a young lady employee name Natalie N go out of her way to help me and my car with such perfect attention to my needs I hope Auto Zone management promote this young lady

On 04/10/2021 at about 3:30 pm, I bought a heater hose from your store. I was told the part was at another store that was about 5 miles away. They said they could get the part the following day. I asked what time and they replied about this same time. I took that to mean about 3:30 pm on 04/11/2021. I said that was fine. The following day I called at about 3:30 pm and they did not have the part. They said they could have the part in a couple of hours. Again I said ok. I called a couple of hours later at about 5:30 pm and they still did not have the part. They said they would have it at 9:30 am the following morning 04/12/2021. which brings us to today. I called and guess what? They did not have the part. They did say on the phone that the part WAS at the other store, which really doesnt help me. Unfortunately for me, I am walking and I told them this. I think that if they were not going to get the part they should not of 1. taken my money. 2. told me multiple times they would have the part. I walked backed today to get a refund. I feel that this was extremely poor customer service. This Autozone store is not a busy place. Everyone I spoke to acted like no one even knew what I was talking about. I had to read them my receipts transaction numbers repeatedly. When I received my refund they apologized, but I was not looking for an apology, I needed my heater hose so an apology for lackadaisical customer service was not really helpful. I will not go to your store anymore, you need better customer service training. I was disappointed. You really deserve 0 stars.In response to you : LOL I did try to submit a complaint but just like your customer service, the complaint page for autozone is broken, you cannot submit a complaint that is what brought me here. You are just broken Autozone with employees that do not care. Oreillys had the part the same day so ya theres that. Seriously, if you need car parts and your thinking about going to this Autozone just dont. Employees at this Autozone are just killing time and have no interest in really helping you. Save yourself the hassle, Oreillys is just down the street.

Good an same prices its highest

I loved it and the manager luis his very helpful person & gentlemen was so kind I will loved to go back on my next visit thank you the manager

Awesome place, fast and easy. They Always have what i need and if not they get it by one day. Manny Is specially always great and great help. Goes above and beyond. Highly recommend this place for your car needs!

Always friendly and helpful

Good place to get good parts, staff very friendly.

Excellent place to get any part needed for your vehicle. Reasonably priced. Helpful staff.

Worse customer service and rude

Not usually one to leave reviews but this autozone had been by far one of the worst services i’ve had. Employees were ignoring customers, hanging out in the back talking, etc.

The staff is friendly and willing to help. A young man there tested my car, helped me pick a new one, removed the old battery after struggling a bit with corroded battery terminals on my car, installed the new battery, put terminal pads, greased the posts, and made sure my new battery was bolted down firmly. He showed much care and service, better than Id ever seen even at auto repair shops.

Great fast service

Good folks great and professional staff.

Israel assisted me with car issues and solved it great service 🙃

Fast, knowledgeable and friendly service.the store is well stocked and has great variety of accessories. The staff is quick and helpful.

Went it to buy a simple electric sensor plus some oil special which comes with the filter. Omar new rookie in the front took 15 trying to find the part for me before asking his supervisor for assistance. I always had problems at this location and the new associate up front (believe his name was Omar) made my visit worse.-Go To O’Reilly auto parts across the street.

Battery died during visit to area; stopped by on way out of town; they diagnosed problem and installed new battery, even verified warranty from initial purchase. This is a good honest store with great customer service!

I RECEIVED EXCELLENT CUSTOMER SERVICE. THE ASSOCIATE WHEN OUT OF HIS WAY TO HELP ME EVEN RECOMMENDED A ITEM THAT WAS ON SALE ON THEIR FLYER TO SAVE ME MONEY

Employees where helpful & straight forward

In and out, no wait.

Like the customer service is great¡¡

Real helpful

This is one of the better stores, employees here dont slack!

Very good customer service.

Alex and his team great customer service

They opened a orellys in front but they dont know anything. In this autozone there so helpful specially Alex he knows a lot.

Good place with good prices and great staffing

Alex is knowledgeable, friendly & gives great service!

Great and fast service employees are very knowledgeable

Friendly staff! Fast service!

Professional service.

Good people and fast service.

Ok needs a better staff

All the employee are very helpful

Ok

Got me a fix a flat and it fixed a flat

This special place, we are customers 16 yrs ago, and the members are like family..

Nice customer service

Good service!

Very good

They on point

Always first

Natalie took great care of me

Good auto parts

The employees are not friendly at all 👎

Its a frequent Autozone customer, and I accumulate money on my Autozone customer card.

I love their attention and their dishes

Great service

Good parts and excellent service

My husbands favorite site, we offer discounts.