Toyota Sunnyvale, Nobu, George and Martin gave us an amazing experience buying my second Toyota today! Id recommend this dealership to anyone interested in a stress free, friendly, and kind buying experience. Special thank you the their GM Kevin, even with his high level, he is so down to earth and talks to the customers like we are the same level. For all my future Toyota cars, they will be bought here.

Phenomenal experience! I am grateful for this specific location due to their honesty and transparency, especially during such a busy time when there is high demand for vehicles. I truly appreciated the professionalism and friendliness of Ben Sherman. He is an outstanding representative for Toyota Sunnyvale, and deserves recognition for his hard work. He was super kind, patient, and proactively updated my wife and me on the status of our vehicle, as well as making the buying experience extremely seamless. One of the best people Ive had the pleasure to meet and work with. I certainly recommend Toyota Sunnyvale if you are in the market for a new vehicle.

Great service! Definitely going to come back there next time. Ali was helping us - we’re happy and grateful for excellent professional approach, did all the papers fast and got the best price for us.

Laura was fantastic! She helped us find and get the car we wanted during the chip shortage when it was impossible to get a car elsewhere -- there was also no markup! Furthermore, Laura was patient and helped us understand when the car would arrive, which allowed us to plan better. Finally, to accommodate our schedules, the entire team stayed late that day to help us drive off the lot more than an hour after regular closing time. Thank you so much Toyota Sunnyvale!

Toyota Sunnyvale is one of my favorite dealership to take my Yaris for service. Maria Castillo is one of the adviser that she has a great experience about car’s services and I always make an appointment with her, she is great on telling what kind of service my car needs. People are very friendly there, clean place, very organice. If you want to wait for your car at Toyota Sunnyvale, there is coffee, wifi.

I was 200 miles over the limit for an extended service oil change and the service department screwed up the next 4 services on the book.They denied the last oil change that I had already paid for.This happened after one service associate had PROMISED me that I would get the last oil change.The service department also lies to you about required services in order to sell “brake line flushes” that aren’t even in the service manual.I bought the car brand new at this dealership and the service managers treated me like dirt. Their service department managers are scumbags.With four dealerships on the peninsula one might think that this location would try to retain customers by treating them with some respect for the customer’s dignity.

Quick edit to add that I bought my Tacoma from Sunnyvale at MSRP when quite literally all other dealers in a large radius were marking up their new Tacomas an extra $9,000.After searching constantly the last two months for a specific Tacoma it was so nice to have Amir make the process of buying my first new vehicle so seamless. He helped me the whole way and was always available to answer any questions that I had throughout the buying process. I had to fly out to Sunnyvale because of the distance from where I live and it seemed like my day was falling apart when my 6:30 am flight was delayed, causing me to miss my connecting flight and stranding me in SF three hours before I was supposed to arrive in San Jose. I thought I was going to have wait 3 hours at the airport and Uber over but Amir, working on his day off because it was the only day I could make it there last week, came and picked me up in SF right away! I cannot overstate how thankful I am for all of his help and would recommend your dealership to anyone I know looking for a vehicle.

We bought 2 cars and both cars were sold at MSRP.Managers found the exact cars that we needed, even, when we were looking for some specific features.Ali helped us with everything and got in touch when we need to install extra equipment and even proposed to give me a ride if needed.We werent sure if one of the cars would be big enough and we were able to try it with all of our 3 kids.Our trade-in vehicle was priced fairly.The dealership took care of all the processes during our trade-in and financing.Guys were willing to work after hours to finish all the documents.

BEWARE when buying at this dealership. CERTIFIED Pre-owned that was delivered with misaligned tires and NEW tires replaced with the CHEAPEST tires... so you may be saving money but not getting the same as other Dealerships. Longo Toyota replaces tires on CPO work OEM equipment. Car was definitely not Certified. Door lock issue and ERROR ALERT CODES not even cleared.... but the car was certified Yeah i saved $1000 from other dealerships but definitely didnt get a certified car Now the car STILL veers right tires are suspected but Sunnyvale is not doing anything further.

Dino helped my mom get into a new Rav4 after she had her old car for 20 years. Dino provided an excellent car buying experience where he was there when you needed him and did not linger when you wanted time to yourself. My mom absolutely hates buying cars, but she said if it was this pleasant years ago she would have upgraded much sooner. Thanks again Dino.

I worked with Mr. Shah, who provided me with excellent service. He was very kind and treated me like family, making me feel at ease. I think buying a car would have been extremely stressful if it was not for Mr. Shah’s exceptional advice and guidance.I would highly, highly recommend going to the Sunnyvale Toyota dealership and working with Mr. Shah!

Mateo was very kind and patient. He ended up selling me a new car instead of a used one. All in all this was a good experience

No haggle pricing, easy and transparent buying process! In and out in three hours and most of that was just having good conversation. Ask for Dino for the absolute best customer service!

Ernesto was helpful from my very first contact with him. He answered all my questions quickly, and even managed to help me find the exact vehicle I was looking for much quicker than expected!I would absolutely buy another vehicle from him and from Toyota Sunnyvale again!

The salesperson was very attentive, and the process was seamless and easy. There were some upsells but there were no issues when I chose not to take them. He was also accommodating when I needed to pause in the middle of the sales process to take care of some matters.

Bill Moody and John were very welcoming, helpful, and kind. They both each made the experience pleasant, transparent and acknowledged all my questions. The follow up when my car was ready was great as well.

Both Dino and Jessica were helpful and informative. They made the whole process pleasant and stress free.

They got me in and out quickly. They always treat me as a valued customer. My loyalty is always taken into account. I’ve been to other dealers and been ignored.

Ernesto is the best to deal with. No games just an excellent experience and great pricing!

I had a great shopping experience with Delon! Very funny, and very helpful! Highly recommended him!

Excellent team at Toyota Sunnyvale. Our special recommendation and thanks for agent Dhanendra shah who made our car buying process quick and easy. In an hour we were out with the car we loved. He also provided us with exceptional customer service by trying to understand our needs and then making recommendations. The best Toyota center in Bay Area.

We had an amazing experience with Shah at Toyota Sunnyvale. He was attentive, helpful, warm, friendly, and so knowledgeable! He patiently explained all the details about the vehicles to us, and even helped us find a better financing situation. We really appreciated that level of attentiveness and professionalism from Shah as we looked for the perfect car. If youre looking for a new car in the Bay Area, we highly recommend this dealer.

We had the most amazing experience with Toyota Sunnyvale. Our Jeep Grand Cherokee lost engine coolant on our trip down south. Not only did they repair it within a day, they kept us in the loop of what was wrong (tear in a plastic part) and how much it will be to fix it. They also returned the car washed. We are so greatful! Toyota Sunnyvale saved our trip! Thank you so much!

Just got a new Rav4 for a great deal and had a great experience! Worked with Laura who was friendly, knowledgeable and not pushy. Thank you!

Bought a used car. Salesperson said plates will arrive in mail. Plates never arrived and DMV said dealer did not apply for them. Has been doing back and forth on calls with the dealer and can never get to the person who can actually help us with this. Very smooth talking when selling a car, and terrible service after. Car registration has expired and unusable.

After having a bad experience with Toyota Magnussen in Palo Alto. I decided to drive a little further and give Toyota Sunnyvale a chance for service for my car. Hands down best customer service and efficient work. Maria took care of me that day and reassured me that they would take care of my car and notify me when my car was done. Her customer service was a 5 star performance and made me feel welcomed, there was honesty in her work and of course most kind attitude from beginning to end! Definitely coming back to this location.

Nobu was accommodating and ready to answer every little question I had. He supported me through the whole buying process, which made buying a car super easy.

I did not have a good experience with the salesman here (THE TEAM OF AHMED AND KEVIN VO). Very unprofessional. Went to buy a car and started the process for payment. Half way through, i decline car warranty and they tell me that the car has been sold to someone else. They wasted a lot of my time. I do not recommend this dealer to anyone who wants to buy a new car.

I purchased my new Toyota Corolla 2021 which is simple superb and beautiful.. I should thank first of all shah uncle the best one who helped me to find my car and process easily... even my credit is bad they helped me a lot to find my best one.. thank you very much

Im so impressed - I had a recall for my car, and Toyota picked it up from my house/ dropped it back off 4 hours later. ...They didnt just do the recall servicing, but also rotated/ checked air pressure for my tires, and WASHED MY CAR! :O WHAT?! Im still in disbelief.

Treated like family. Timely service. Simon is friendly, knowledgeable, and helpful.

Highly recommend this location. I had a great experience all thanks to Nobu Ishihara. He is very professional and kindly supported me.

Kalandar did a great job on the sale of our new car which he helped to get shipped to us in Colorado. It was a great straightforward price and Kalander helped us to get the best financing. He took videos of our new car and was also so quick and responsive. I highly recommend A++

Ernesto and Jessica are great person to work with, and the process of car purchasing is very clear, recommended.

Today I returned to Toyota Sunnyvale for car maintenance. Marcus received me. I dont speak English. He is very friendly and very patient. He helped me translate on the computer and explained every service item in detail. He, he is a good person, and hope to see him again next time, thank you!

Loved working with Ali, he was super fast, kind, professional and pleasant to work with. Would definitely recommend to buy cars from them, as the experience is a breeze! Plus they were all following the Covid rules and I felt safe. Thank you, Ali and Toyota team!

Buying a car is a big expense. Our experience at Toyota Sunnyvale with our salesperson, Peter Munoz, was excellent, very pleasant, would definitely recommend.

Ashley was helpful for getting a great appointment be happy she is on your team yall! ^__^

Here I found a good deal among all the dealers in the bay area . Also got the car that I was looking for in record time. The person I dealt with were all nice!. I would recommend this place.

The salesman (James Tran) was very helpful, personable, and listened and addressed all of our questions and concerns during the purchase process. He was probably my favorite car salesman to date that I have ever worked with. Everyone in the office was courteous through out the whole process. The office and bathroom where clean and I especially loved the coffee bar. I would defiantly recommend and purchase from Toyota Sunnyvale in the future. Thank you, I love my car!!!!

Flexibility of appointments. Fast service. Friendly staff. Great and clean service.

Just purchased a 2020 Prius Prime. Quite pleased with the process & the car. I’ve been bringing my older Prius Plug-in to Sunnyvale Toyota for years. Always totally satisfied with the service experience. Not that the car needed much; it’s Toyota... Anyway, they had the car I wanted. 0% down & 0% interest is a winner. Andre took the lead as Salesperson, explained things clearly, was efficient but not rushing me. In the end, he even delivered the car to my home. It looks sharp + zero buyer’s remorse. Thx Andre!

Made me wait more than 3 hours after filling the application to buy own leased car! The sales person was nice to talk to, but it should not take more than 3 hours to purchase my own car when Im paying it outright at once! Hope I never have to come here again! Oh, and turns out I can not come back tomorrow, otherwise my car could technically be sold to someone else overnight, wait what?! What the actual hell! Ive never see a place take so long when someone wants to pay them! Oh, and yeah I did not get the extended warranty even after 20 mins of convincing, not sure but this feels connected to the wait times somehow!

The staff is polite and helpful. The inventory is well stocked and prices are competitive.

I loved that my sales rep. offered me a great price for the car that no other dealership in my area wanted to offer. My sales rep. was very friendly, courteous, and truthful. I truly appreciated everything he did for me.

Excellent sales support and customer service. Would highly recommend visiting when you are considering purchasing a vehicle. My wife/I were helped by Andre Kamali who took excellent care of us as we evaluated different vehicles, narrowed to the specific features we wanted within a model, and then with various questions we had after the sale was complete.

Had a wonderful time buying a Hybrid Corolla yesterday with Dhanendra Shah, who was very warm, welcoming, and straightforward, and gave us a smooth experience overall. He explained the safety features of the car very well and clearly had our best interest at heart. Looking forward to working with Toyota Sunnyvale for years to come!

While other dealers were offering 1-2k above MSRP, Toyota Sunnyvale offered MSRP price, and secured me the best possible financing, which other dealerships were not willing to do. Huge thank you to Amir Kandil for the seamless experience!

Easy-to-do deal straightforward pricing got it done fast

I had the most great experience with Simon and Toyota Sunnyvale with the service that I was provided, thank you.

The dealer really want us to buy an additional warranty so much that she asked us at least three time about it. Its a bit tired to answer the same question again and again. We appreciate they worried so much about the accidents that will happen if we do not buy additional warranty, but if they could respect out choice, we might have a better experience.

Lori is awesome. Basically that’s all I can say. She provided great service to me and she went above and beyond with helping me figure out what warranty I’m talking about and had me take in my car that same day I called! Awesome service! Thank you Lori!

This place is doing a great job adhering to all the current COVID protocols and still operates like a well-oiled machine. I was kindly greeted on the drive by Olivia and was happy to see that before entering my vehicle to park it they placed protective coverings on the seat. Olivia did a great job explaining the recommendations and following up with me throughout the day. Plus, she got my car back to me before promised. When I came to pick up, Olivia made sure all my concerns were addressed and then another gentleman sanitized the door handles and steering wheel. Oh, and everyone was masked — well done, Toyota Sunnyvale!

Jessica is the best! Made or buying experience enjoyable. Best price anywhere. Was shopping for a vehicle. I asked other dealers if they can beat this price. They couldnt believe it was the real price. Might have hidden fees. Nope! Price quoted was price paid. Highly recommended!

The process was fast and, the service was nice and friendly!

Really bad experience with Bobby. We had spoke twice in the same day about test driving a specific car later that day at an agreed time. I drive 30 minutes+ to the dealership to try the car we talked about and the car isnt even in the lot and Bobby didnt even show up. No heads up, no response to my messages and no apology. Wasted over an hour of my time and didnt even acknowledge the mistake, dont think anyone should be treated like this.

Luke from Toyota Sunnyvale is extraordinary - he did the whole process in 4 hrs. I did not expect that i will get the delivery in same day. it was so amazing. Luke is a very nice gentleman. We can trust him blindly.

This dealership used to be one of the best, i dont know what happened, after covid i took my car in for maintenance, first time they did not change the oil and called me back after just only 15 minutes. Second time i went, when i open the hood back home, the coolant was low on my prius prime electric drive. When I asked the adviser they told me they dont fill coolant until it gets below min. I have brought 3 cars from them, and my parent have also brought 1. That being said, I would not buy another car from them ever again.

We are glad that we went to buy car at Toyota Sunnyvale. We would like to make special mention of their sales representative Dhanendra Shah. He was very helpful, kind, and guided us in transparent manner.

Ivonne provided friendly and helpful updates

Took Sienna in for tire alignment.Very little waiting!Car was ready at the time it was predicted!

The gentleman in the parts department completely forgot to mention that even though it cost $35 to get a key replacement it would cost $220 and 1.5hrs to get it programmed. He may want to mention that beforehand.

Service advisor was worst. I am not able to recollection his name. For the punctured tire, instead of fixing the tubeless tire, he asked me to buy new tire. I did and become fool. This incident happened in 2015. Be cautious.

Avoid service at all costs. My issue was not fixed correctly and then they never returned my calls or committed to seeing the car again for free. Ive been trying to get in contact with my service advisor for weeks. Look elsewhere for service.

They charged me very high then other dealer servicing RAV4, i dont recommend, first discuse to price then decide.

Loved the experience of buying a car here. The dealers were the least pushy of all the dealerships we have been to.

Toyota Sunnyvales Mr Delon was the BEST! It was definitely a very smooth and quick transaction when we purchased our car. All paperworks were handled well and Mr Delons customer service is beyond excellent.. This is our familys second time purchasing from him as he is very kind, pleasant and most of all direct to the point. If you want a specific car, he will make it happen. I have told our relatives and friends to purchase from Sunnyvale and to look for him.. Thank you Mr Delon appreciate all the help and making our car purchasing so easy and convenient. He is a big asset to this team/branch

This review is for Olivia in service. I came in with a tire pressure light and she got someone to look at it immediately. Turns out, they were all just very low. Thanks for your help, Olivia, you made me feel like my time was truly valued.

Service was good. Wifi while waiting was reliable and fast.

Kalandar helped us get our car -Toyota Camry. 5 stars for him or even more if permitted. He goes above and beyond to help you. We had visited a couple of other dealerships but we came back because of him. The processes take a bit long but overall offer and financing options are good.

I had a horrible experience with Sunnyvale Toyota service. I set up an appointment with the service advisor and arrived on time driving close to 30miles. When they are inspecting my car during the intake process they tell me that the service (oil and filter change) can take 3 hours? I am shocked. I reiterate that I have an appointment with their Service department. I was told by the service advisor that the appointments don’t mean much and I have no choice but wait.How do they operate like that? What is the purpose of an appointment? Why don’t you value the customers time? This is taking the whole service level to the lowest possible experience a customer can expect. I don’t have 3 hours to waste and left the dealership.Please be warned when dealing with Sunnyvale Toyota’s service department.

It’s really good dealer which I’d ever come. The associates are so helpful, I met Kevin Vo and Sean Nguyen who are really good lead with carefulness and detail

The dealer Luke Zhang is transparent, kind, and very patient. And I like kind of simple price which saved a lot of energy and time, without a hassle or playing games. I am so lucky to meet him at Toyota Sunnyvale.

Toyota Sunnyvale has a large selection of new vehicles and a great pricing policy. They are low key and dont pressure you into buying we xtra coverage that you dont need. For new car transactions the wait time is reasonable, but I wish it could be completed in minutes and not hours.

Purchased a Certified Pre-Owned 2012 Toyota Prius a few years ago, dealer showed me a clean Carfax, a 160 point inspection and assured me the vehicle has never had any major repairs done. When I went to sell the car recently, both Shift and Carmax told me the car had significant front frame damage and the front apron was replaced at some point. This resulted in a deduction of nearly $4,000 in resale value.

Poor used Vehicle conditions, they look nice from outside, check engine light came on after 90 days of purchase

I was told to spend $2500 on my car during a regular oil change appointment. I bought a new car and even though it has 60k miles on it, there was nothing wrong that I suspected would cost this much. Stay away from them. Horrible experience and service - disgruntled customer

Best experience with a car dealership! I recently worked with Bobby at Toyota Sunnyvale to buy out the lease on my Toyota. They gave me a fair price and made the whole process really easy. Bobby even drove the paperwork to me, so I never stepped foot inside the dealership.I had originally contacted the a different dealership (in the L.A. area) to try to buy out my lease. They came back with a price way higher than I expected and added on a few suspect charges and calculated the sales tax incorrectly. So instead, I went to Toyota Sunnyvale. Without even telling Bobby or anyone else at Toyota Sunnyvale about my experience at the other toyota dealership, they quoted me a much lower price. I would definitely recommend going to Toyota Sunnyvale if you are in the market for a car. Fair prices, great customer service.Thank you again Bobby and Toyota Sunnyvale!

Dhanendra is a great salesman and helped make the whole car buying experience very comfortable. Makes you feel like welcomed and unintimidating, highly recommend!

Had a great experience buying a new car on September 2020. With Nobu’s help, we finally bought a new car with a good price. Everything was quick and smooth.

This gentleman saved us. We have been to several place n try to take of this rush nail and sale our car! Only this young man helped us out! He is really professional! helpful!nice!and patient! Thank you! Time to buy another Toyota!

Excellent service. Friendly and professional.

Great service and more decent price compared to the dealer in Santa Clara. Shah is super friendly and patient. He introduced every single detail about the car, even the secret about the series number. We made the deal and are very satisfied with the price and service.

I took my old Corolla in for some routine maintenance recently and I had a great experience with Olivia. Given all that is going on with COVID, it was great to see all the masks and protocol in place. I would highly recommend this dealership!

Great experience with purchase.

Can’t say enough about the positive experience we had with Toyota Sunnyvale. This was our first Toyota purchase, and we spent about 2-months researching 4Runners. The sales team here was by far the most professional and personable compared to other dealerships in the Bay Area. The sales team of Dino and Ryan did an awesome job assisting us with our purchase – genuinely helpful in finding us the ideal SUV and pricing. Very friendly group, and we had the chance to talk story, too. Janet up in finance was just as personable and genuine. While she reviewed and explained their additional warranties for purchase, she was not at all pushy. All around great team at Toyota Sunnyvale. Highly recommend to anyone looking for good people who will help find the right vehicle at the best, most competitive price.

Service Department do not have clear information about Oil and Filter Change charges. I booked an appointment over phone and got the discount coupon which was not accepted by Service Advisor and refused to apply the coupon on my invoice.

Love our 2016 Yaris SE. Weve already driven around the western states. Gonna trade it for a 2018 when theyre available soon !

Bobby Scott and Martin Tamrazi are both good at their work proficiency. I liked their commitment and finishing work on time

Had a great experience buying a new car, Thank you Martin Tamrazi for your service.

I had a great experience buying a car here. Kim is a very talented salesperson, very friendly, helpful, and quick to answer all of my questions.

They lied about the repair time and I could not pick up the car at the agreed time. When I asked them for the car, they started to repair it. I am currently promised to pick up the car one hour later than the agreed time. The actual repair time is one and half hour.

Thanks Dino for all the help making it super easy process

Maria is just the Best service advisor

If you want a great dealership with a great selection of cars and in a very central location come here! I did not even make it inside before Justin came up to me with a very friendly approach and ready to help. He went above and beyond to help us find the exact car we wanted all the way from Napa! Helping us through everything we didnt have to hassle for a great deal because it was already priced-in. Justin and his team helps to put a dream in your driveway.

**Posting for a friend**Had my vehicle towed in for a no start condition (seemed like a battery) left to work with a estimate for air filter, cabin air, floor mat,oil change (which was done this year),brake pads, brake flush, maf air flow cleaning, alignment, tire rotation (2 month old tires) all totalling about 654$. Mentioned it to a mechanic friend, he quickly told me to call them and cancel everything youre getting ripped off had my boyfriend call to stop the repairs to which they told me I needed a battery. When I picked up the car I was told they installed a headlight bulb which was 120$ +40$ bulb. Did anyone think to call me for approval? Definitely lost my trust and business My recommendation is DO YOUR RESEARCH.!!! Dont let these places take advantage of you.

Their sales team dropped the ball and ghosted on my requests twice, after weeks of back and forth.There are much better Toyota dealerships (Stevens Creek for example) thatll beat their prices and more importantly, make sure youre not ignored.-------Edit following sunnyvale response:Case in point. Left two voicemails, one email, and two notes from salesmen to have a call back from Marwan.Nothing. Dont know why I even bothered

That was the most painless car experience I have ever had. Amir is the man! So cool and very informative ! I will definitely come see him when I decide to get the Sienna. Thanks you for a great experience and service!!! No wonder you haeve all those accolades!!!👏👏👏👏

Came into Sunnyvale Toyota to buy a car. I told them the whole deal was dependent on the amount they gave me for my trade. They said they would really like to work with me and that they would love every opportunity to earn my business. After they came back with a trade amount 2-3K below what Kelly Blue Book said my car was worth in fair condition, they refused to work with me to get me the amount of money I wanted for my trade. I called Stevens Creek Toyota, they looked at my trade and gave me exactly what I asked for as far as value. They gave me exactly what I asked for on the price of the new vehicle. No hassle, no fuss. Skip Sunnyvale Toyota and go to Stevens Creek Toyota. Please dont waste your time at Sunnyvale Toyota!The picture is the Sienna I got from Stevens Creek Toyota. Im loving my new van! :)

Ive had one star experiences here too and it all boils down to the service advisor. Ive been bringing my car here for service since 2008 and despite repeated visits to the same advisor it was always like they were meeting me for the first time. I keep coming back because its different with Maria Castillo. She has consistently given me good service the last several visits to this dealership (I always go to her now so I cannot comment on other service advisors currently there). Its nice that someone in the service department remembers who I am and cares about customer service, not just about their internal advisor rating. As long as I keep getting this great service Ill be giving the dealership this rating.