The key to having an excellent service experience is having a trusted and same service advisor every time your vechicle is in for service. I am fortunate to have Scott as my service advisor for many years. He has the experience of starting as a technician in the service center and graduating to an advisor. His experience and straight advise is invaluable. Also keeping your vechicle regularly maintained at the dealership is a key to not having serious problems down the road.
When I first arrived, we couldnt find the service rep that was assigned to me, and even though I asked other reps for help they were dismissive and annoyed. After having to wait 13 minutes for someone to assist me I was a bit frustrated. However, after being helped by Steven, he apologized for the wait and explained to me the reason for the wait and took care of me rather quickly and efficiently. We were satisfied with him as our service agent and pleased with his level of professionalism.
10 STARS !Everyone is beyond amazing at this location. Todd the Service Manager is pleasant and gets everything fix right away. Others in the Service department were professional and very helped my issue right away.Highly recommended!
Great service!! The staff is always friendly, quick and professional 🙂