From my most recent visit this month, all the associates in my opinion are pleasant and helpful. Selena was patient and courteous with me and my mother-in-law. She ordered a coat for us that was out of stock in her size and had it shipped from the Massachusetts store. The express shipping we paid for was fast/on-time, but the associates in MA had forgotten to remove the anti-theft tag. I called the Sawgrass store to demand a resolution. Their response: Selena herself and another lovely coworker Tanya drove to my doorstep. Not kidding. They drove 30 min to Fort Lauderdale to my house to remove the tag for me. Made me feel silly for ever getting upset. I hope they will not have to repeat such a trip for what was another stores mistake, but this serves as proof these ladies care and will go the extra mile(s) (literally) to win over a customer. Ive always liked the quality and design of Theory outlet clothing, and pricing after discount is very fair. The few times I have made the trip to Sawgrass, I always stopped by Theory and will continue to do so. Be sure to verify the register rings up the appropriate pricing for clothing listed at discount, as it does make errors.

Bad customer service experience. Manager Karen was very unwelcoming.

Terrible service and management is very disrespectful - would not recommend.