Awesome experience!!! Randy was super helpful and welcoming.I highly recommend visiting here for beautiful rocks!Thank you!!!

In early July, I ordered two different kinds of rock. One was delivered and was the correct rock we ordered and delivered in the street in front of our property as agreed. The other rock was incorrect rock (mis-labeled in showroom) and delivered by accident on our BRAND NEW recently poured cement driveway. Thirteen tons of it!! We called Pioneer’s quality department and spoke with Mike and he said he was not going to send anyone to move the rock to the street where it should’ve been put. It took us a week to move the rock off our driveway and luckily our new driveway had no cracks. When the driver dumped the rocks on our driveway it also spilled into the neighbors yard. Our neighbor is upset and Mike will not have anyone come fix our neighbors yard, he won’t even supply matching rock for US to fix the neighbors yard. I asked for the company insurance info, he would not supply it. This just happened July/August 2021 and is the current operating basis for customer service at Pioneer. My advice is to find a company who cares and respects their clients. Take your money to a company who will go above and beyond to right their obvious wrongs and make you a happy referring customer.

I admire these guys, they are absolutely wonderful!   Trent was my sales person and working with him, Randy, Chad and Esau has made our first time complete backyard overhaul a smooth and fun experience.  Each one of the guys truly cares about what you need and went above and beyond to make sure we had everything we needed to get the job done.  This also included all the information, helpful tips required to make the right decision from what type of landscaping rock we should consider in buying, down to the type of artificial grass we would most benefit from when doing the work independently.  In meeting and working with all the guys, we found them very friendly, upbeat, knowledgeable and very professional.  We highly recommend all the guys we worked with at Grand Materials Supply, A Pioneer Division, in Surprise . They are truly exceptional and truly care and value their clients and what a great reflection on the company, Grand Materials Supply, A Pioneer Division should be proud and value these guys, as these days this type of customer service is rare to find .   Again, a huge shout out to; Trent, Randy, Chad and Esau for making this a fun experience.  Thank you for your dedication and caring !  Ola Morse

I purchased 4 Tons of Mineral Grey 1 inch gravel to be delivered to my home. When my landscapers started to spread it we noticed it was full of dirt and what looked like pea gravel, also there were quite a few redish in color rocks mixed in. They advertise this as screened gravel but there is no way that was the case with this load. Felt like I purchased 3 tons of rock and 1 ton of dirt. When I called to express my dissatisfaction they didnt care and said it comes from the quarry that way and that all they do is deliver what they get.. Very unsatisfied! Ive purchased pavers and gravel from them in the past and never had this issue. I will not buy from them again, and will be letting my clients and friends know of their uncaring response to my issue..

Pioneer just have a new line of pavers.called traventino pavers you must go to the store and see it for your self

Manager there now suks bad attitude doesnt know how to take care of customers

This wonderful sand & gravel company puts the customer to #1. We are more than happy that we ordered our gravel from them. All the help -- very courteous and helpful. Would highly recommend this company

Literally wont answer the phone during business hours. Tried several times over the day, always to get system errors from their robo-answering service. Not worth the hassle to go to a store that cant even be bothered to pick up the phone.

Plenty of parking and product selection. Knowledgeable staff and nice service.

I love the rock. But wow did I get a lot of dirt this round! 😥😥😥😥

Being a weekend warrior myself, Trent has been an amazing help in making sure I get the right material for what I am doing. I have made three orders through Trent and all have worked out perfect. From color, options and pricing, no need to shop around. Very helpful and much appreciated

Walked in today thinking we had an idea for our backyard, thinking we were looking for something specific. Trent came to assist and answer any and all questions we had. He was very honest with his answers and gave great feedback that we completely changed our backyard plans based on his great recommendations. Thank you Trent for spending the time with us and our constant changes 😊.

Great Firepits at Arizona Rainmakers Landscape Inc. Done from Pioneer Center.

Good place to buy from

Treated poorly. 82 yrs old Mother and I wore masks into facility. 2 guys behind counter mocked us quietly TO THE CUSTOMERS they were attending to while we waited. Think they thought we were older, therefore our hearing was bad. Then in my opinion was treated poorly when attended to. What happens when ya let the kids handle things I guess.Not that I like wearing the masks, I was thinking more about the workers. Never return to that place again.

We picked out the rock needed & had same day delivery.

Disappointed in the phone service. Last week I called and spoke with someone who was helpful and suggested what I needed for a basic driveway. TODAY the guy on the phone refused my order until I come in. Its for a driveway. Just the cheapest basic gray tile. I dont care what size. The cheapest one. He refused and told me he wouldnt take my order until I come in to pick it out. There is only one in my price point. Thats the one I want. Period. I dont need to drive out there to pick the one I need to order.I am a flipper and Realtor, I work with multiple landscapers and clients and will not be referring this company.

Coltyn was amazing!! Super friendly took care of us and had everything loaded super fast! Thank you

I bought 3 tons of stone, they delivered 2 tons of stone and 1 ton of dirt.

It was amazing. The employees helped me without getting frustrated. You should come here if you have a front yard or a back yard that you need decorated. They will have exactly what you are looking for.

Bunch of good guys there helping me get things done, from the guys in the office to the guys out back loading. The guy was helping me load up my pavers even help me pick the best ones instead of just telling me to do it myself.

Nice rocks!

Good prices and friendly staff! Thanks

We were very pleased with the service from start to finish!!

Guys are very friendly and knowledgeable.

Used to be a great material store. Pioneer landscape materials recently bought them out.. Everything has changed for the worst,service at all levels are being effected in a negative way .. Not due to existing emploees but new Management. Horrible transition, at best.. Pioneer wake up! No one is being held accountable for all of the dropped balls within the pioneer organization..No accountbility! I have been doing business with Grand Material and Supply for over 18 years .. I am going to have to go elsewhere for my landscape materials !

Long story short, I was disappointed with the service I received from their delivery man. I talked to manager Orlando Rivas and he remedied the problem on his own time. I was so plesaed that he took it upon himself to rectify the situation. He showed a degree of integrity that seems to be disappearing from our life landscape. Good man. Great customer service.

This is not an honest place, the workers are terrible and does all kinds of tricks, they are unprofessional almost nasty.. be careful with the receipts and make sure you understand the abbrieviations and know what it means. They would tie you up... Especially if you are a woman customer. Not good at all ..now I have to contact the Attorney General and the better business Bureau.Dont buy here.....

Went here for compost, friendly staff all around.

Quick & easy

Reasonable prices at this supply store. Good service too.

Perfect. Best people

Great group to work with! Lots of great landscaping options to chose from.

Very helpful!

Fair prices, fast service. In n out

Excellent service and price :)

Excellent supply store with great prices and outstanding service A+

Many choices for landscaping and great service!

I come here for all my landscaping needs

When I go here Im delivering block and the people that show up and get material just remind me how bad I need to leave the big city where everyone is in a ME ME ME world doesnt anyone just go about there day anymore knowing that they arent the only human being on the planet and the rest of us are just living in there world

A huge variety

Great service and patient

Thought I was going camping

Very helpful

Nice service

Very helpful

Customer service is horrible

Grand Materials was great.

It is a good store they have variety of pavers and construction material

Very good service

Very good materials and good pressure