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Absolutely Casual Patio Furniture
12751 W Bell Rd #137, Surprise, AZ 85378, United States
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Absolutely Casual Patio Furniture

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Ro
Review №1

They replaced the slings on our 30 year old tropitone chairs and repaired one of the frames. They look brand new now. Amazing job! Would highly recommend. Thank you.

Ch
Review №2

A bit pricey but the furniture is very good quality, staff I’d friendly and helpful.

No
Review №3

Working with Jim was a pleasure. He designed my whole outdoor patio layout with firepits and multiple out door furniture sets. Thank you Jim

Ch
Review №4

The patio furniture purchased from Absolutely Patio Furniture did not meet our expectation. The manufacturer, Hanamint, sent a notice that the patio furniture product had a defect and would correct. Almost 4 weeks later and several follow-up emails finally resulted in securing usable chairs. Never again! Absolutely Patio Furniture provided subpar customer service.

Ta
Review №5

Great service, quality and selection. The sales person, Donna, was super nice. They had everything we needed to complete our patio set up.

Ca
Review №6

Absolutely Patio came through, and made this right. I have a table and 4 chairs. I actually like it better than the original.I purchased a table and two stools in November 2018. Two stools were back ordered until January 2019. I called in January and was told the order was delayed another couple of months. This went on until November of 2019. After waiting one year for my back ordered stools, I finally picked them up this week. They are the wrong stools. They are not the same size as the table and stools I purchased last year. When I called today, which is Black Friday, I was told I had to wait until the owner returns on Tuesday. This has been a terrible experience, and I will never purchase from this store again.

Bo
Review №7

Loved shopping for our patio furniture here. High quality merchandise that you wont see everywhere else. The owners and sales team are great people who serve and appreciate their customers.

Ch
Review №8

We have dealt with this store for about 15 years. Great people with very nice products. They are a pleasure to deal with, always do what they say they will. Highly recommend. They go out of their way to help with any problem.

Pa
Review №9

Great customer service from Mary and Donna. Very fast turn around time on special order. Will be back again!

Pe
Review №10

Great place to buy patio furniture. Just what we where looking for. Heavy duty cast chairs and table with Ottomans. We didnt want some cheap furniture that would last a year or two. You get what you pay for. Fast delivery, first class service and help.Thanks from Roger and Alice

Da
Review №11

Top quality patio furniture that will last a lifetime. The employees there, are so nice & helpful.

Bi
Review №12

I have been dealing with Absolutely Patio for over 10 years. It is family owned and the sales staff are pleasant and knowledgeable. They sell quality products and are always very accommodating.

Be
Review №13

My husband and I are new ish to Arizona and wanted comfortable, quality, patio furniture. We had planned to purchase in March, but then due to COVID 19 we could not. Once stores reopened we chose to shop local owned businesses instead of big box options, to try and support locals. Fast forward we went to a local fabricator, but did not want to wait 12 weeks + so we then went to Absolutely Patio and found great Hanamint furniture, with higher Prices than we could order online, but again our goal was to support and shop local small businesses.Knowing we would spend thousands of dollars, I was candid and upfront with our sales agent, Donna, telling her before checkout that if we buy at delivery, no dings, no dents no blemishes or I wont accept. (I am picky and I thought it only fair to tell her and be honest). She assured perfection!We settled on the color choices of cushions that were well stocked, because we wanted a complete seating group, without waiting for 6 to 12 weeks for furniture, and we were assured they had lots and lots of this color. Okay, good to go.Then: Furniture was delivered with a scuff on the sofa frame, which I would have readily lived with, until we saw a scuff on the front of the arm of a chair right on the bend, and highly noticeable in the sunshine. Couple this with an ottoman cushion, that didnt fit in the ottoman frame properly, and looks as though it is squeezed on all four corners, while the 2nd ottoman was a perfect fit. I phoned to report the issues, and as instructed, I sent photos via email, that were NEVER acknowledged, by Mary, who asked me to send them.Shortening the saga, the scuffed furniture was switched out within days, but while we were not at home, and upon return we could clearly see the cushion was not replaced . No communication from the store about the cushion status, so I phoned to inquire.(AGAIN DIDNT KNOW BECAUSE NO COMMUNICATION INITIATED BY ABSOLUTELY PATIO). I spoke to Mary who said, this is just an ottoman, this is sometimes how the cushions come in, on and on I listened to excuses as to why the cushion didnt fit and it would take 6 weeks for a new cushion, and I should have told them right away there was a problem. (WAIT - I DID TELL THEM!) I explained this was not a $100 ottoman, but several hundred, and I bought TWO, plus sofa and two chairs. I called right after delivery and sent photos via email, but I paid several hundred dollars, on sale, and the cushion did not look good.She agreed to replace it, but without real explanation about the process, therefore I didnt understand if we were to use it for 6 weeks, or not until the replacement arrived, so I asked. Mary starting raising her voice loudly while telling me I was a terrible person and impossible and had no compassion for the fact that they had just reopened due to COVID19, and more! (Um, we were all facing COVID19 pandemic issues) I told her they could pick up all furniture, I did not want to be treated like this. She yelled more!Bottom line, I was mistreated. I never raised my voice once and I was on speaker with others around. I am the customer, but apparently that means nothing to Mary.I am keeping the furniture, but I had planned to buy the dining table and chairs and love seat and two more chairs and ottoman for different area of our yard however, fool me once, shame on them, there will not be another time to be fooled!I told Mary I hope she has a better day, because she was not being nice, and hung up.I do not need this kind of negativity and meanness when spending thousands of dollars, or even when spending $10! There is no excuse for this behavior and such treatment toward anyone!Photo of Absolutely Patio - Surprise, AZ, United StatesPhoto of Absolutely Patio - Surprise, AZ, United States

Ju
Review №14

Great customer service!!! Great prices! Bought our very 1st patio table and chairs from them 15yrs ago (which we still have. ) We have since bought chase lounge chairs and 2 end tables, barstools & an outdoor couch because of the great customer service. And they stand behind their products. Very helpful😀

Ta
Review №15

The staff bent over backwards for us. We love our outdoor furniture! High quality. Locally owned store...definitely the way to go. Would recommend to everyone!

ge
Review №16

Loved working with absolutely patio. They helped us find the right set for our space. Cant beat the comfort and durability of our tropitone chairs. I especially like the 51 in. Table.

Rh
Review №17

This patio retailer is outstanding in many ways. Quality products, customer service, large showroom that displays many outdoor collections so that you can image products in your own backyard!! Definitely recommend that you visit the store to see for yourself.

Br
Review №18

Go check them out. They went above and beyond for me and my family and I expect they will do the same for you. Mary and Joe are fantastic people that really took the time to understand my needs.

Ja
Review №19

Absolutely Casual Furniture store is a very clean outlet with a large inventory and highly discounted pricing. The sales staff are friendly and will easily recommend items to fit your needs and budget. Highly recommend.

Ma
Review №20

Great furniture, friendly service and fair pricing. We’ve had our Tropitone dining table with swivel rocking chairs for 7 years and they’re still like new. Awaiting delivery now on cushioned Tropitone patio lounge set. Soooo comfortable! I love this place, the people & the furniture!

Du
Review №21

Great selection of patio furniture..lovely store...informative employees. .great delivery and set up...

Mi
Review №22

I know the owners, they are amazing. As a client you are their number one priority and they will make sure you are satisfied.

TA
Review №23

This place does such a nice customer based buisness. Informative friendly no body rushing you. Enjoy, enjoy, enjoy what away to make things in the yard nice for the kids and thier friends. Remember to be kid friendly for they are more likely to sit out side. And what a cool parent youll be for haveing furniture to begin with. Whats on the outside may be more important that whats inside. I dont know your style but i bet youll find ones that suit you here!

Ga
Review №24

They are so accommodating and professional!! Highly recommend

So
Review №25

Great inventory and pricing for high end patio furniture!I highly recommend this store!

BI
Review №26

Outstanding products. Great service. Again my go to store.

Ea
Review №27

Great furniture! Great customer service! VERY HAPPY Customer!!!!!

Ma
Review №28

Selection was a little limited compared with others but beats competitors price!

Ge
Review №29

Great products, better prices and friendly staff!

du
Review №30

Great patio furniture at a reasonable price for the high quality.

Co
Review №31

Beautiful store with great patio furniture!

Pa
Review №32

It the cheapest, but happy with the quality and service !

Ke
Review №33

Very nice to do business with them

ja
Review №34

Great selection and wonderful staff and service!

Ro
Review №35

Great folks and great service.

Je
Review №36

Fantastic customer service!!!

Jo
Review №37

A little expensive but very good quality

Te
Review №38

Quality excellent, fabric excellent.

Bi
Review №39

Very casual

Information
16 Photos
39 Comments
4.7 Rating
  • Address:12751 W Bell Rd #137, Surprise, AZ 85378, United States
  • Site:http://absolutelypatio.com/
  • Phone:+1 623-583-9493
Categories
  • Outdoor furniture store
Working hours
  • Monday:9AM–5PM
  • Tuesday:12–4PM
  • Wednesday:9AM–5PM
  • Thursday:9AM–5PM
  • Friday:9AM–5PM
  • Saturday:9AM–5PM
  • Sunday:9AM–5PM
Service options
  • In-store pick-up:Yes
  • Same-day delivery:Yes
Accessibility
  • Wheelchair-accessible entrance:Yes
Offerings
  • Assembly service:Yes
  • Repair services:Yes
Payments
  • Cheques:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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