Cashier wasnt very helpful and did fill my order right, but the manager and another staff member were very helpful.

Yes its a Starbucks, but its one of my favorite locations. Comfortable seating for individuals and groups both indoor and outdoor. Plenty of handicapped accessibility. Great space and lighting, friendly staff.

The worst Starbucks I have ever been. Low competence, always new staff, horrible with mobile orders.

Ordered on Uber Eats. They forgot two of the items I paid for and didnt answer the phone when I called.

I am a regular customer. I go in everyday today they decided they wanted to Change their hours from 6-4 Cool. But I was standing outside for ten minutes then when the lady comes to the door to come let me in she tells me that their Cafe isnt open to the public yet as they serve two other elders and let them come in and go. But not the black girl who comes in every morning before her shift. Just horrible.

Backing up what another review said - ive been to pick up a mobile order 2x and someone had an awful attitude. today they had my food in stock but didn’t give it to me. I asked someone and they said they forgot? but they’ll do it now. Waiting almost an hour for it, I still didn’t get it. They needlessly wasted so much of my time.

This location is usually great. But this morning I went in, saw the mushroom and kale egg bites on the menu and asked if there was cheese in them (Im allergic to milk). The girl at the register told me she had eaten them and didn’t think there was. Well there was cheese in them...I figured that out halfway through my second egg white bite. Awesome, thanks

Every time I go in, its like I am a hassle for picking up my online ordered black coffee. An employee groaned audibly the other day because they had to unlock the door for me (10 minutes after posted opening time)The best is when they let you stand there hoping someone addresses you as your coffee gets cold. At least its helped me identify the really good starbucks in my travels

I drive out of my way to go to this location because theyre usually fast, accurate and nice.

Hours do not match hours on google, they are open 6:30 to 2:00 only…..also why?

This is by far the slowest Starbucks on the North Shore. Consistently wait 30 minutes for mobile or in store orders because they only prioritize drive thru orders. Go to Marblehead instead.

I always have issues when I go to this Starbucks. The lines are always insanely long and the employees seem like they dont know what theyre doing half of the time. Theyre also the only starbucks in MA Ive been to that has paper straws instead of plastic, and they are terrible. That alone is worth the 5 minute drive to the marblehead starbucks for me. Im giving it 2 stars instead of 1 because of the good location and the drive through. Would not recommend.

After 15 min over the estimated pick up time for a mobile order my drink was still not ready, along with about 15 other people crammed into the shop all still waiting for a beverage. I ultimately left without a drink, losing $$

Coffee is always good. Service is professional. Because of COVID-19 the place is not as inviting as it used to be. Cant wait for it to be opened again...why hasnt it?

The order was wrong and that’s what they call it light ice !!

They have been doing much better!! Orders are correct and delicious. Minus one star because the wait can be a killer, but its worth it.

Consistently the slowest Starbucks I’ve ever been to. Every Single time. I’ve never waited less than 15 minute and my order is a black dark roast, nothing fancy. I even tried the drive thru to see if it was faster. Unfortunately not. Staff is kinda nice, much nicer in Salem.

I am a regular customer at this location and others near swampscott and by far this is the worst experience I have had at a Starbucks location. First I know my order was very difficult. But they forgot one. They gave me 8 out of the nine drinks I orders.Then one of my drinks had hair in it and they made the other drinks wrong Also while I was telling the barista on the cash booth my drink had hair and my other drink No one gave me. She rolls her eyes at me. And after it was resolved I waited 8-11 mins for my 2 drinks. While the women who orders behind me got her drink before I did. Mind you I only asked to fix the one drink and the one I never got. But the women who ordered after me walked out with 3 drinks. While I still waited. Don’t go to this location after 3 the people in the morning are better than the afternoon shift.

They are friendly enough but Incredibly slow! It shouldnt take 30 minutes to go through the drive thru.

Very busy location but worth the wait, order was correct and delicious!

Super nice staff. Really quick getting my order own and drinks were made correctly. Yum !

Used to work at 4:30am and came here during my shift so they could keep me alive with caffeine LOL. I always had a great experience here.

I used to think this was the best one around me . This morning was a 20 minute wait . I watched multiple people in front of me get their order & hand it back . Of course they also tried handing me the wrong thing as well .I have never seen such a sloppy, Zero effort looking latte . tastes horrendous. Thanks .

If you have 45 mins to get a coffee def come here

One of my favorite Starbucks. They can be a little slower/busier at peak times of the day, as expected, but they always get my order correct.

Slow service. Wait too long for service!

Today, I went to the drivethrough at about 5:15am, as I have the past few weeks. But this time, despite waiting 2-3 minutes and asking multiple times if anyone was there, there was no response. I drove up to the window and sat there for another 2-3 minutes while two different employees came out of the back room, appeared to see me, and ignored me, while I tooted and then honked my horn. Then I parked my car and walked up to the door, which was locked. The staff saw me, but made no effort to come to the door. The Starbucks website indicates the store opens at 5am. I have no idea what was going on this morning and saw no signage that might explain, but I think Ill just go to the Marblehead store in the future, even though its about twice as far from me. Very annoying!

They referre always best coffee..

Mmm love me my venti iced caramel macchiato xx caramel

I love starbucks.

This starbucks has to be one of the worst. 25 minute online order I arrive at the store and its utter chaos. The order is not ready customers are all staying around confused thiers no organization. This is not the first second or third time this has happened to me at this location. This store needs some serious management.

Crew ia disconnected, make my order wrong twice..

Excellent, friendly service, but consistently and comparably slow

Friendly staff. Just loud and hard to hear staff speak to you.

A little slow but they get super busy. never had a problem!

Consistently slow. Nearly impossible to make eye contact with employees to ask about your order.

Amazing coffee & ALL THE FOOD IS AWESOME🤤💖🌟🌟🌟🌟🌟

Great staff and amazing drinks one of my favorite Starbucks to an get a cup of coffee.

Super great staff

Love their Carmel Macchiato. I am spoiled and no longer like coffee from the competition

I stopped in for a coffee and my go to Starbucks lunch, the fruit and cheese box. The box is a large scale corporate product but the did not choose mealy red delicious apples, to their credit. The box. Is consistently tasty and not bad for you. I also generally like the Starbucks coffee. While some smaller regional chains (cough* Peets) make even better coffee, Starbucks is the most reliable of the large chains in my experience. I should define that since taste is personal. I really dislike stewed coffee, or coffee left on the burner to cook as happens in most of the donut shops. Starbucks has a rule, i gather, under which they brew it and only hold it for less than an hour, so its not stewed or stale. I like strong but not bitter, and can reliably find it here. So Starbucks overall works. The company is good about consistency too, so this will be true for all Starbucks. The big differences will all be in how busy it is and attitude of staff. For that, you need to go regularly and build a regular relationship and no review can do that for you.

The drive through line can often times wrap around the building but it is normally fast moving. The gentleman who normally works the drive through is awesome and always helpful.

Frequently forget items that are paid for, slow service, subpar quality, understaffed (so much so that they close the doors so you can’t even wait inside for a mobile order (during freezing cold winter)) I’m a fan of Starbucks, but pass on this one.

Good coffee at expensive prices but oh so worth it. Dont waste going to Dublin donut where they get your order wrong. To to Starbucks. This one has a drive through. Get it quicker by ordering it online and picking it up at the shop. Lots of tables to enjoy and talk to friends the staff is very nice and you can pick up Starbucks mugs and coffee there.

Ever since it became a drive through in this new location this place lost foot customer focus. The interior is dirty and lacks any cosines.I wish the manager visited this location more often.

This place could be 5 stars, but at peak times, the employees are pulled in several directions which makes the customer experience not great - long waits. They have drive-through, walk-in (take-away, and dine-in), and mobile order. At times, you can count 9-10 employees behind the counter, and still a long line to order, and a long line to wait for the order. Employees are doing the best they can, but this is a poorly designed layout that doesnt match the workflow required for the types of customers that come here. For this store, I think Starbucks split the employees (one crew that deals purely with drive-through and mobile orders), and another crew for walk-in customers. Unfortunately even this idea is not optimal as there are lulls and surges...which can be hard to staff appropriately.Other than that, most of the employees are nice, and the drinks and food are largely consistent as youd expect from a Starbucks.

Key points: consistent taste at all locations and order from the app whenever possible..My go-to coffee spot if I want to treat myself. Right near my work, so its easy, convenient and necessary when you wrangle dogs all day! I prefer Starbucks to dunks because theyre actually consistent with their flavors. The reason I gave only 4 stars, not 5 is:1: They are so pricey.. an espresso drink is upwards of $7 sometimes... theyre worth it, I guess. I would just go to Starbucks way more of it wasnt such a hit on my wallet..2: Mobile app orders take precedents over cafe orders.. they say they dont, but they do. A friend of mine and I put in matching orders at the exact same time. I said mine to the barista and she put hers on the app sitting in the cafe. Hers was done almost 7 minutes before mine.Its awesome when Im in a rush and have money on my card, but not so great when Im running late on a reload day. Then I get to wait 20 minutes and watch 10 mobile orders go out the door before they even look at my order...Other than that theyre awesome!

Their mode their mobile system is constantly down and a will not let you should have an order started over the phone even though its a huge inconvenience not be able to mobile order when you have to go to work. THE DRIVE THTU ISNT A QUICK TURNAROUND WIT 9 CARS IN IT NO ONE HAS TIME TO WAIT IN YOUR RIDICULOUS LINE FIX YOUR MOVILE IF U CANT TAKE PHONE ORDERS OR GET FASTER I WILL NEVER GO TO THAT STARBUCKS EVER AGAIN IDC HOW.Close u are you lost my business!

Doing grub hub THE STORE HAS A MESSAGE that says go in the store and pickup they made me wait 25 minutes in a drive thru line which was for ordering food which we werent doing unbelievable even the salem starbucks lets you go in horrible starbucks bad employees horrible never again

Good food and service

The music is too loud and felt like i was at a night club. asked the staff to please turn it down but i did not happen. suggestion: better customer service training and play more easy listening on your playlist.

By far, the longest wait time all the time! I work in Boston and all the Starbucks there never have a line this long.

I love Starbucks but I buy a lot of coffee and seems like this store always messes up depending on who is working. I would have to say 3 out 4 coffees are wrong some of the coffee makers rush and dont care what type of milk you order the dont put in the extra shot and they tell me I am wrong. I drink them everyday I know what it taste like need to step it up swampscott Starbucks but I think Joe is one of the best workers there

We asked for a caramel ribbon crunch frapp decaf, a cookie crunch decaf, coffee cake, and a dounught. The caramel ribbon crunch had caffeine, the coffee cake took a really long time to get and was BURT and we had to remind him twice about the doughnut 🍩 and he didn’t belive we ordered it and almost came to check us. And the dounught tasted like cardboard like no cap I’m not kidding plz help I’m scared that I’m being poisoned by the barista he is watching me. Send help. Ahhhhhhh

Much like any other Starbucks. But since its my hometown Starbucks - I at least recognize the staff. Same great coffee. Not enough seating though at busy times... but its not a bad place to get online and do some work when you gotta get outta the house.

I ordered a seasonal drink. He gave me the wrong drink twice, he was nice in a ride way, ignored me when gave me the fixed drink. I should have remembered his name. Shame on me for being nice and walking away. I should have just gotten a refund, never going back to that location. He even said that he cant wait to get out of there and work at a real coffee shop, needs to learn how to read an order first. At least give me the right size. I overpayed for a small sized of the wrong drink. Shame on me.

They mess up my order a lot which isn’t that big of a deal but the last 3 times i’ve come here they’ve given me the wrong size lid so i end up with my (messed up) coffee down my shirt :)

Standard Starbucks--no drive through. Parking is pretty easy in the lot before later in the day when the other shops in the strip mall are open. A decent amount of plugs and stable wifi.

Avoid the Starbucks in swampscott. Its dirty and half the time they dont understand the orders. Was way better before it became a drive in. Went again today as a try. Got worst. Very unfriendly staff. Dont spend your money in that place.

If you dont mind long waits then its just an average Starbucks. But I kid not if you go there at any time of the week especially on weekends the not so mobile anymore staff will keep ya waiting for a while. Hey at least you can browse the Starbucks branded nick nacks there.

Very clean ! Baristas were kind and worked quickly absolutely loved it here

Worst Starbucks I’ve ever been too always mess up my order every time.

I must start this review by saying that this location USED to be the best SB location in the area. I now wish that my spouse was not a coffee drinker at all because if not for him/her I would never set foot in this location again. The spirit of customer service that used to be felt the moment you would walk in through their door must have left with one of the customers one day when the door was being held open by one of the customers for another. I am obviously unhappy but I give many opportunities for this to be remedied, but......., sigh, to no avail unfortunatelyjjjj

If you’re that miserable coming to work I suggest you find another job. No need for attitude especially when no attitude is directed to any employee. This must be a franchise dealer.

Slowest Starbucks I’ve ever been to in my entire life. Doesn’t matter what time you go, what you order, if you mobile order, etc. I avoid this Starbucks whenever I can.

If you place a mobile order, you MUST follow these rules:1. Enter the holding pen.2. Wait patiently until a warden allows you to state your name. DO NOT try to get their attention. They are very busy and cannot be expected to acknowledge every customer.3. Wait for your handcrafted beverage to be hand-handed to you.WARNING: If you attempt to locate your own mobile order on the shelf as you would at any other Starbucks, you will be removed from the premises by a Mobile Order Gestapo officer and your name will be added to the Swampscott registry of mobile order offenders.

Great staff, very helfgul especially with requests. And they save grounds for gardeners

The coffee is pretty good I must admit but the prices suck.

Staff is awesome!

Love Starbucks and Im not sure if its just staffing levels, but this location is the slowest one Ive ever been in.

Best pumpkin spice latte i have ever had

When they get the order right, they get the order right! Nice staff and quality drinks.

Maybe staff has change, maybe Starbucks...but this Starbucks is so much worse than it used to be when they were in there old location in Swampscott. Here:my order always wrong, the store is not cosy, nor it’s clean...The place doesn’t invite you to stay and sit anymore, Yes, it’s bigger now and they have a great outdoor seating spots, but if you want Starbucks I would advice to go to a Marblehead location, which is way better. Sad...

They are all exactly the same, really should try to have some local flavor.

Its a Starbucks, well run, great coffee and just what you would expect from them.

I love Starbucks no matter where.My partner and i visited here 3 years ago on holiday from NZ.We have a family connection to a staff member.Hi Nancy! The person who gave Starbucks a badrating wouldnt be happy if the Hanging Gardens of Babylon were right outside!

Great coffee, great service

Friendly counter service, made my drink and sandwich perfectly.

Great service, sometimes the line is alittle long though.

Love the hot chocolate.

My Family, Everyone that works there are really AWESOME

My fav

I love sitting and drinking my coffee here

Messed up an order but fixed it fast. Were all human.

Great place to go when kids are at school, it gets crazy at 3:00

Better than Dunkin Doughnuts. Nice atmosphere. Wish there were more coffee shops like this (or of any other strip) and fewer of those terrible doughnut places.

Slowest service of any Starbucks I’ve been to-it’s painful. Staff of hit or miss- today was certainly a miss 😖

The staff is extremely friendly!

They have a clover machine and are very nice. On the other hand, the AC is really cold!

Awesome coffee

The seating is awkward, there could be more searing available if they didnt have a huge useless shelf that takes up an entire wall.

A super busy location, but my drinks have always come up perfectly and the servers are much friendlier here than some of the other local locations.

The batista here was as aloof and cold as the outside, but the Toffee Almond milk Hot Chocolate she made was as delicious as Christmas

Place is dirty and service is slow

IT WAS REALLY GOOD

Fast and easy good service

Not great if you are in a hurry, but the baristas are friendly. Parking can be a pain...

Excelent!

Starbucks always the best stronger coffee

Who doesnt love Starbucks?! The clover machine coffee is an addiction.