Fairly easy to get too, great trailer wash out experience and staff is super friendly and helpful.
Excellent service and professional services. I caught them shortly before closing the main shop, and they got me in anyway for a tire replacement. I HIGHLY recommend them and will give them my business from here on out.Perhaps if you stop in you might also get to see the fancy Peterbilt tow truck! 😁
My car wouldnt start so I called TDI Towing.I spoke with Aaron who set up the appointment for the day and time I requested.He was very nice and efficient.R.J. called to let me know when he was on his way.He towed my car last evening and was also very nice and efficient.From start to finish my experience was very positive and extremely convenient.I highly recommend TDI!Thanks again to Aaron and R.J.!
My battery died on my way home from Swanton to Grand Isle, I called TDI… they were there within 30 mins like they said! Zack the driver was super friendly, professional and very personable. He made me feel like I was talking to an old friend on the ride home! Awesome customer service! I was expecting to pay an arm and a leg like most tow companies around here but they were 100% reasonable ! Thanks for coming to my rescue!!!
I needed some welding and repair done on the trailer(specialized low boy/step deck boat trailer) and this was the only place that was able to get me in first thing Saturday morning at 0800. Very Courteous and Professional! The Owner himself welded the S-Cam Tube back onto the trailer axle and repaired my trailer in a timely and efficient manner. I would definitely recommend this place to anyone needing repairs. If I’m back in the area, I’ll be stopping again. Good, hardworking, and honest Americans.
Stopped in from Maine for a trailer washout. Easy yard access, quick service with a more than reasonable price. I would add extra stars if possible for the attention to detail and customer service. Keep up the great work. We will definitely be back.
The awning on our class A motorhome broke. Herb and his assistance not only fixed the awning but they fixed it better then the way it was before. Excellent service!!! We highly recommend their service!
Easy in and out. Good trailer washout. And a bonus goody bag. Thanks
When I Googled the business it said that the business was open 24 hours. I called about 45 minutes before I got there for a trailer wash out. 3 hours later and they are still not here. I understand that it is a Saturday but if you advertise 24 hours then you should get someone here in a timely manner.
Had my trailer washed out here this morning. They did just as good of a job as the big companies like Blue Beacon, but had the added benefit of not having to wait in line for an hour. Was in and out in less than 20 minutes. They were super friendly and efficient. I just started coming through this area fairly frequently and a good washout is hard to find in VT. These guys have my business for sure!
Very friendly people! Awesome customer service. They get reach back to you in a timely manner. But If you’re looking to buy a truck from them, I’ll highly recommend it. Bought a nice Peterbilt from TDI towing and they also hauled it 5 hours down to us at our shop. I am more than pleased with how I was treated. All in all my experience with them was a great one!
I used them today for a trailer wash out. The guy I spoke with was John and was incredible nice and professional. He cleaned it out quick and got me out of there. I recommend anyone coming through to go here for trailer washes. I’ll be coming back the next time I’m up this way.
I called TDI about having a car towed. They were very helpful and went out of their way to help me. I would definitely use them anytime. Very professional folks.
Locked my keys in my car at 7 pm on a Saturday and someone was here to help me after just a little wait!! Fair pricing and friendly workers
Guy came and help.me ! Truck turnff international prostar
I contacted TDI to have a junk car removed from my property. Aaron was great to deal with. Thanks!!!
Called TDI and got in the following day. Techs were knowledgeable and helpful. Will use them again and highly recommend them.
I had called for a tow on a weekend, prompt answering service and a truck was on its way within minutes. I was able to repair my own vehicle (minor problem I had overlooked) and called to cancel the tow. They were very nice and hospitable regardless of not making money and having a drivers time wasted. Although I didnt need a tow anymore I would happily use TDI in a jam.
Quick friendly washout service on a Saturday. Just call 30 min out to give them a heads up. Gave us goodie bags.Lesson learned.....check your trailer when theyre done! Drove to our shipper and opened doors....wood chips/pieces still all over in there! Not clean. $75.
Very nice employees and they do after hour service I am a regular here for washout service
Great fast washout. Did a great job and guy is very polite and nice
Fast, friendly and does a great job.. had a washout done and definitely worth the stop..
Great fast service, call half hour before arrival and they will be ready for you.
Great place. The company as a whole is awesome. Quick and very professional. Theyre very courteous. Also, willing to work with you with pricing, suggestions, and etc.. Im appreciative of the washout. They save my life. I recommend them if youre in the area. Lets not forget that they are an 24hr service provider.
This is exceptional what customer service looks like! Those miserable aholes at Champlain Peterbilt should take lessons from TDI.
Stay away from them.Most of these positive reviews are FAKE!!!They are liars and predatory towing. Will give you one estimate and then charge you 20 times more, they want ask you nor give you estimate on repairs as well, just a bill 10 more than normal dealers would charge you. Unfortunately there is no law that can prevent that (as of now), hopefully congress will make a rule/law for them.
As a commercial driver, if there is a load to pick up on the weekend and you need a trailer washout, most likely you wont find one. However, when I called their number, I got a messaging service. Within 15 minutes I got a call back. The gentleman, became my hero at that moment when he told me he can do the trailer washout and to call him 30 minutes before arriving. Once I arrived, they were prompt, friendly and courteous. I will always remember this washout when I am in the area.
Bad communication. Left me sitting at the door and everyone just left without saying anything. Didnt tell me anything about my issues or if/what parts i might need
Called them for after hours washout. Very respectful, friendly and willing to come in and do the washout. Easy access to and around the facility. Did a GREAT job on the washout. Thanks TDI for providing services with COVID19 going on, especially after hours.
We have never, ever been met with a higher level of professionalism and customer service in our entire lives. We are 4 Canadians on our way down to do a little pre-holiday shopping and just outside of St. Albans VT when the alternator went. We called CAA but our membership had expired. We then searched for local towing. We called up the first place that appeared and was met right away with friendly service. About 25 minutes later a young man by the name of Ryan showed up and got us hooked up. He was extremely professional, polite and friendly. He turned our disaster into a better day all around. He towed us back to the shop where we were met by Jason at the counter. From the moment we walked in we received friendly conversation and welcoming smiles. Not just from Jason and Ryan but from every member of staff we had encounters with. They had techs stay way pass closing time to get our car first and it wasnt an easy task. In the end, we found out that Ryan our toy truck driver was the main tech who had been working on our vehicle the whole day. So shout out to Ryan for going above and beyond, he has a super bright future ahead of him as is a real asset. Herb the owner is a treat to speak with, deal with and just have a yarn with. He took care of us, he even lent our a vehicle so we could go and eat and gave us a great recommendation for some incredible food. If you are a truck driver or just a regular driver do yourself a favor and go see the boys at TDI and have our yourself a next level experience. While you are there say hello and give some belly rubs to Bandit featured in the picture below. He is the resident mechanic and he will warm your spirit even more. The newest addition is Cindy Lou another cutie pie who will steal your heart with her big beautiful eyes. Thanks to everyone at TDI for the tremendous care and service. Next time we are in the area we will stop by to say hi.
Trailer rinse out was expensive on a Sunday morning. I say rinse out because they dont use any soap. So carry some soap.Adam the tech working there was phenomenal. 5 stars for him.
Professionals and honest. spoke to Erin regarding a trailer problem, instead of coming out and charging us he walked our driver how to fix the problem and get going.
Got the job done right
Excellent service, provided a trailer washout which was very quick and efficient. Even threw in a free rinse of for my tractor!Would definitely recommend.
BEWARE!!! Adam and the rest of his TDI constituents are criminals. They quoted us $500 for a tow and the next day we were given a $3900 invoice!! Stay Away and reach out to another towing company, convenience is not worth the risk.
Timely efficient and very friendly on a cold day. Highly recommend this company!!
Truck repair, towing, & trailer washout services offered 24/7 by courteous associates whom value your time. 10 miles from the Canadian border. Highly recommended.
Class action lawsuit being filed against TDI. Already 5 victims joining us. Who was a victim on their fraudulent scheme, can join us. Get in touch with us via email lawsuittdi at gmail.
Nice place for a trailer washout. The guy and the girl encharged handled me the receipt with a thank you paper bag with an air freshener, water, key holder and couple of protein bars. Very happy. Very satisfied with the service.
Called 15 minutes before arriving, arrived at 02:40 waited additional 30 minutes then called dispatch waited another 30 minutes and nothing. 5 minutes later John calls me and tells me they stop doing trailer washes after 23:00 due to Covid. Was told to stay there till they open 07:00 . Did that and no one was there. Call dispatch and waited another 30 minutes. Call them again and John calls me 2 minutes later that he is on his way with an attitude. Trailer got washed after 5 of my hours got wasted on my 11 hour. This John kid was just plain lazy to get up in the morning, I don’t think Covid rest after 23:00. Gave me a little bag with snacks thinking I would appreciate waiting 5 hours.Update: Talked to the owner and explain the whole situation. Great experience talking to him and he seems that he cares about the customer.
I came here for a wash out. Nice, friendly and FAST. I was here maybe 10 minutes and back rolling. They also have me a goodie bag, which will make this trucker come back again.
Great service, very professional.
HIGHWAY ROBBERS. STAY AWAY. CONVENIENCE IS NOT WORTH THE RISK!
More than just Towing and big truck repair. They also mount and balance your tires for your car or truck. They got me in and out on the day I contacted 5 hours before a snow storm. Thanks for great friendly service.
Scammers. All that positive reviews are FAKE!!!
Excellent place. Fast wash out.
They were easy to reach, were out to me in less than an hour, reasonably priced and Aaron was very friendly and upbeat even on a hot Thursday night. I would recommend for a tow, and would use this service again
STAY AWAY!! Highway robbers! Well known for towing your equipment then holding it till you pay a ridiculous amount.
Quick and efficient service. Very friendly staff. Excellent washout.
Excellent customer service. When our car got a flat tire on Labor Day, TDI was the only company that would fix it. Aaron repaired the tire very quickly and was EXTREMELY friendly and professional. He also fixed the tire for a lower price than what was originally quoted to us. Highly recommend TDI!
Fast & Friendly Service. Parking lot needs to be redone, pot holes make it difficult for customers to enter facility.
Really good people. Came late night for a trailer washout called them 30 miles away and they were here 30 minutes exact. Really friendly. Showed good signs of really caring about their service.
First time calling a towing company to get vehicle out. I called TDI and Tyler showed up forty five minutes later. He was very courteous and did his work in no time. I would suggest them to anyone gladly.
Fast, professional service.I came in with a low beam headlight out thinking it was a light control module. They the problem promptly and charged very little. I would recommend to any trucker needing a repair.
Great people, fixed an issue with our motorhome in an emergency. Highly recommend calling them if need tow or need an emergency service repair!!!!
Get washes here all the time they are pretty quick and good folks
5 Stars? Only if you are related or very good friend.Very bad experience, $105 Hr? and took 6 Hrs to replace a starter and adjust the hand brakes? came out of there paying a total of $ 1143.33 for total, just wanted to escape from this place. This was a regular Chevy van not a big truck. Anyway they make me sign a form to acknowledge the charge in a letter (I know a lot of customers have felt like me) cheated other things that happened, they dont give up an estimate and also will hang up on you when you call to ask for an update. Once your vehicle goes in it gets literally impounded (how? they block your vehicle with junk that you can move away if youre happen to have a forklift in handy) til you pay all this little extras they had to do
Was a pretty good place for a trailer wash out but considering their the only business to do it in area has probably gone to their heads...going on 5 hours waiting to do business for a wash out and no one is here...keep getting excuses when I call office...would advise drivers to get one before you get up this way if possible save your time
Amazing company. Nate and Aaron when above and beyond. I was in an accident 2 hours away from home. Not only did they two, but they waiting with me for my ride. They made a horrible day so much better. Thank you for the outstanding service and care. It is appreciated.
Respectful and professional! Good quality trailer wash out..
Great techs! These guys know their stuff and they dont want to rob you. They work weekends. They kept me up to date through the repair process. If I ever breakdown in their area they will be the only people I call, thanks Herb!
I like this place they are very professional reasonable price they do the job right away and also they gave me i car to hotel i would strongly recommend thanks fro the great job
I am Muhammad Hassan TDI repair is a good guy and a good service very fast charge reasonable money helpful guy
Don’t bother even looking in their direction, completely unprofessional and will take you for everything you own if you let them.
Jumped in for a trailer washout. Good work and very professional.
Im a local delivery driver. Had a flat tire on my trailer. TDI sent out a true professional he had my trailer in the air and told me keep on doing your delivery. He had the tire off the rim and a new one on and mounted back on the trailer before I was even done my delivery.
Very friendly people fast and easy going they make sure keep their customer happy....Thank you for you service
Adam & Herb are thieves, will quote you for a price and then run the price up and not release your car! STAY AWAY FROM THIS COMPANY!
Excellent service. Quick and efficient washout
Thank you TDI for the help. I need a tire repair on my 18 wheeler and am so thankful I found your shop. Everyone was courteous and professional and was able to get the job done quickly and correctly. Thanks again. Ill see you next time I roll through Swanton.
Quick timing and Aaron is quick on unlock greatly appreciated on a sunday night
Anthony is a pro amongst pros!!seeked and destroyed!!my electrical problem 👍🏿😁🙏🏼 thanks to all you guys and Gails at TDI awsome awsome..😁😁😁😁😁
Both interactions with these guys were great, would highly recommend them.
I am Canadian and was in an accident on the highway while going back to Canada. TDI were incredibly helpful and had a tow show up and take me across the border to a repair shop. I am so grateful for the professional, speedy, knowledgable service I received. They made a traumatic experience a little more bearable, and for that I am grateful. I would call them again in a heartbeat if I ever had car trouble in Vermont. Thank you, great work!
I would recommend another towing service. When my familes car was impounded they gave us a hard time and when I called they never said cash only so we didnt know that they didnt take checks and yesterday when one of the employees said he will be in the office the next day I called that morning and they said nobody is in the office. They say one thing and then they say something different. $100 each day while its in storage is crazy and the towing is almost $295. They are definitely high priced. Never again will deal with this business again.
Extremely unprofessional !! very slimy guys. stay away!
Moved in from out of state and was nervous about the inspection. I took my car over to TDI. I also had my three very young and full of energy, children. They were very kind and patient with me (between the crazy little kids and a mishap with my car insurance) Above and beyond customer service. Thank you !
Needed a washout on Easter Sunday. Called and they wanted me to call back when I was 30 minutes away. Easy in, easy out. Super friendly!
The owner personally came to our house last night to unlock our car. We had a meeting at church that we needed to attend. We are grateful to live in a small town where we have so many trusted services like TDI where we can leave the garage door open for them to perform their work and trust that everything will still be there when we get back. We not only chose TDI because they were close by but because I have seen them remove heavy trucks off bridges and out of ditches. Very professional!
Wash out thanks for the fast service
After a long frustrating wait broken down with several failed attempts at restarting, TDI showed up with the right equipment and a knowledgeable driver. Aaron diagnosed the first problem and got us started and headed to their facility where they took us right in and remedied the deeper cause.Great staff, great experience.
My pickup broke down near Swanton VT while on my way back to NYS. TDI came up at the top of the google search for a towing service. The driver was courteous and gave my wife and granddaughter a ride to a nearby gas station so they could wait there for our ride to pick us up. They took my truck and had if fixed in a few days, but the tow bill was $190 plus an $85 dollar call out fee. That totals $275 dollars to have the truck towed less than 10 miles. This is highway robbery!! What a deplorable business practice. I strongly recommend you call another towing service.Addendum: 08/14/2019- When I called the first time, I was told that $275 was their rate and it was reasonable. After posting my review I received a call from the owner and he said he would make an adjustment and send me a refund of some of the money; which he, indeed, did do. I received a credit back on my card for $145 making my total bill for the towing $135. This is much more reasonable for the job they did. I am happy that they adjusted my bill, but not happy that I had to go through this hassle. Because of this I changed my rating from 1 to 3 stars.
These people are crooks, terrible communication and overrated service. They say one thing and do the complete opposite. These people are just trifling
Excellent Service. Was a pleasure doing business with competent Towing and Recovery Service for a change. Thank you again sir
Wow, amazing service.A bad situation, broke down on i-89,Herb and the gang at TDI took care of us until my car was fixed. They even stay open to finish the job. I thought we were stranded. Great big thanks to all the gang. Thank you, Thank you, Thank you.
Friendly and helpful. If you need a trailer washout for Ben and Jerrys, this is the place to go....
Very understanding people and willing to work with you! Highly suggest if you want good service to contact them!
Very efficient company to deal with always seem to go above and beyond and they have the capabilities to go into Canada and always putting the customer first
Good folks good service, would recommend to anyone
They also do trailer washouts! Reasonably priced. Not too many places do them in Vermont.
Normally a decent place to get a wash out. But Ive been sitting in their lot for over 4 hours now and no one has shown up. Ive called 3 times and not once have I been given an ETA.
Adam and Herb are Thieves!!! They quoted my boss $500 for a clean up and $500 for a tow and invoiced him $5,400!! Very unprofessional and not the way to do business
Fast and reliable even on a Sunday!! They really saved me when I thought I was down till Monday!!
Ive been here A handful times for a washout super kind and professional people. thanks for the goodie bag and the clean trailer.
Anthony from TDI came to repair a problem with my starter and within a few hours I was back on the road and was confident it was fixed right.
My sons vehicle broke down on his way home from college (NY/Vermont border)... we live in NH and had no clue who to call. I quickly gpogled the area and read thru some reviews for TDI Towing and gave them a call. They were great to deal with and went above and beyond! Cant thank them enough for putting this worried moms mind at ease. Highly recommend!
Top service and washout are quick