I’ve had bad experiences with dealerships in the past. But today, Amanda responded to my inquiry and gave me the best car buying experience possible. She was so kind, patient and made sure we understood everything and got into something we love. She was the best. All the staff was so nice and friendly. We will continue to do all our business at Monadnock Ford! Thank you guys!

Brought my car here for a service and a factory recall repair. It was a pricey service, which I was fine with because I assumed it would be worth it. The car overheated within twenty miles...the car has never had a coolant issue before. There is clearly a coolant leak that was not there when I brought it in. The tech inadvertently broke a coolant line while making an unrelated repair. While this was very inconvenient,the dealership fixed the issue at no charge.

I brought my Ford Taurus in for extended warranty work, they changed out bearings, when they returned my car to me I noticed that my passenger side rear plastic molding around the tire was popped out, I know I didnt do anything to cause this damage and am sure that the technician damaged it with the lift, I dont know how he could have missed it, but they chose not to repair it and returned my car damaged

My wife and I have some very poor buy experience,(2016 Ford F-150) and one of the best buying experiences of our lives. Amanda(2021 Ford F-150) Mills is without a doubt one of the most patient sales professionals that we have ever worked with.We live almost seventy five miles from Monadnock Ford. Amanda took additional pictures so I could compare to the MSRP sheet.Both Amanda and Jesse in the finance department. Were a great pleasure to work with. If Amanda and Monadnock Ford have a vehicle that you are interested in. Dont walk, get there as fast as you can.

This place is the reason dealerships get a bad rep.My service experience at Monadnock Ford was the worst experience I have ever had at a dealership. My household has an older Fusion that had a few recalls that needed to be addressed. I chose Monadnock Ford because they were able to work around my schedule and get me setup with a loaner. I arrived for my 8:30am appointment at 8:15am, under the assumption we’d need to do loaner paperwork and that would take a just a few minutes. I walked in to a dark, empty service department. There were a few people behind the cashier’s window drinking coffee and talking, and some guy in an office telling someone on the phone about his current medical issues, but nobody came to greet me. Finally, I was introduced to Graham. We arranged the loaner paperwork and discussed one thing I wanted done (for which there would be a small charge). This is something that takes just a few minutes for a tech to do and they wanted to charge me for it. At zero point during the day did Graham actually contact me to update me, unless it was during the noon hour when he called to sell me unnecessary work. I had to call, got left on hold twice and hung up on by the phone system after 10 minutes on hold. 3rd try, I got to Graham who was rude and very poorly versed in what had happened to the car. I called back looking for the General Manager, but apparently he’s dodging me too.This is not the place to go if you value your time, or want to be met my a professional service team. Buy a Chevy, instead. You’ll be happier.

If you want to get into a Ford or even a fine selection of used vehicles (I happen to know that there is a well cared for BMW on the lot), talk to Stephen Huff at #MONDADNOCKFORD. I knew buying a new car with the supply chain challenges (chips, shipping etc) would be different this time around, but Steve and the folks at #MONADNOCKFORD were able to make me a great deal and get me into a brand new Bronco Sport. Give them a shout!

Very courteous. Not pushy and take time to go over details

If you need a vehicle, go see Amanda, shes the best. great selection and easy to work with

Thank you Craig Melanson for helping me buy my New Ford Escape. Craig was a big help finding a car the fits me perfectly. 😀

I had a very good experience. Robert and CJ were excellent helpers along the process. They made everything very easy and enjoyable. They are making my camp happen this summer by helping me find a van to transport my kids!

My husband and I just purchased a car here and it was the easiest process we were ever a part of. The people here helped us find the perfect car for our growing family and they gave us a great deal! They replaced the tires and made sure the entire vehicle was tuned and spotless. Will recommend Monadnock to all my friends and family.

Great salesman, Randy Filiault, at last a car dealership you can feel good about going to.

Glad to establish a relationship with Monadnock Ford. Randy was able to make the deal happen. A great experience!

Robert Ekblom is the man to see if you enjoy exceptional customer service!!! Thank you so much helping me find the right vehicle for my family! We will always remember the time and patience you took with us. Great dealership!

I had gone to Ford to get a new truck.The gentleman did a great job to get me into a new Bronco Sport.

Craig and Jesse were amazing and professional. We at first did not think that we would be able to get the car we wanted but, they went above and beyond to make sure we could get the car we wanted! I will definitely be going back to ford for all my car needs!

Awsome place they treat customersthe right way #MonadnockFordAdvantage

Just received delivery of my 2020 Ford Escape Hybrid from Monadnock. I got a great deal through an internet quote and Robert there walked me through getting that quote guaranteed, arranging a no pressure test drive, and eventually having the vehicle delivered to our front door. Robert was incredibly easy to talk to, very knowledgeable about the vehicle, and responsive to questions and requests. I would definitely return to Monadnock for any future purchase.

The entire team at Monadnock Ford is by far superior to any of the dealerships around. They walked me through purchasing my first new car from a dealership, provided exceptional customer service and above all else; they were honest throughout the entire process. They worked with me to fit my budget and needs in a car. If you are looking to get a new or used car, Monadnock Ford is the place to go. I cannot recommend it enough

Kristen was great help in making sure everything was fixed up and ready to go with my vehicle! She was very personable and was open for negotiation. Kristen cared about any concerns I had brought to the table, which made for an overall smooth experience.

I dealt with Kristen when looking at a used F-150. She was very easy to work with and I felt as though she truly wanted to give me the best deal. She allowed me to test drive the vehicles I was interested in and showed me more that may fit my needs. Additionally, they offered me a very fair trade-in price for my vehicle. Even though I didn’t go through with the purchase, I was very satisfied with their service and prices. I’d definitely return if ever interested in another Ford.

I have received horrible service twice now. The first time I was insulted after saying the value/asking price of a truck just wasn’t there for me, I was abruptly informed they were sorry they didn’t have a vehicle I could afford. It wasn’t the dollar amount, it was the dollar amount on that specific vehicle. This was about a year ago.I decided to give them another chance and reached out about a truck as my needs are growing. I asked a specific question about a truck and was told I’d get an answer the following day. It’s been a week. Based on the other reviews it seems that aBased on the other reviews it seems that Amanda Mills is great if you are buying a new car but doesn’t seem to have time for the used car side.

Monadnock Rocks ! This is the only place you want to spend your money.Five Star Customer Service. CJ, Craig,and crew will earn your business.Their Finance Team, outstanding. Tell them Robert sent you.

Had a wonderful experience with Vadim and his team. They were all so professional and helpful! I would highly recommend checking them out!!

Monadnock Ford made my new vehicle purchase a easy and with no pressure on a sale. Kristen K was very patient with all my questions and helped make my new vehicle purchase easier than I thought. It’s a great dealership to look for the vehicle you always wanted. Thanks to all at monadnock Ford.

Craig was amazing! I had a wonderful experience!

Went with my brother just as a side kick. I was not planning to buy anything. Ibought a 2019 Explorer. Staff is wonderful. Polite. Helpful. Unassuming. No pressure. Steve is a great guy and does his job well. No issues or hassles at all. Glad to give them my business!! Highly appreciated and definitely recommend you do business with Monadnock Ford!

I had a great experience w/ Chris and Graham from the service dept. Chris was helpful and pleasant and went out of his way to accommodate scheduling my sons car before Christmas. I received a follow up call, as promised to confirm my VIN and Ford part number. A difficult installation of a Ford dealer option also was completed without any issues. There is no comparison to other dealers in the area. Monadnock Ford is, by far, the best in customer service.

Graham was amazing. He was courteous, professional and made my experience the best he possibly could. I will definitely be back just because he was such a pleasure to work with. Give that man a raise!

Great customer service in the service department, they went above and beyond anything expected. Will be a returning customer!!!

This team is the best! Best place to buy a car!

Just purchased a new truck from Monadnock Ford. Great experience - they were eager to earn my business - got me into the truck I wanted quickly and for a great price. There was little to no pressure but they were extremely responsive to our questions and concerns throughout the process. A true customer first experience. I would recommend this dealership to anyone. Ask for Robert!

Craig Melanson was really helpful in working with us. He was able to get answers to any questions we had. Our non-profit organization needed a cargo van. Monadnock Ford had just the right vehicle. We raised enough funds to purchase the van. Thank you so much Craig and Monadnock Ford for your help and support to the local community. Gerts Pantry will be able to reach out to more families in need.

Amanda worked very hard to put my wife and I into a new truck. My credit isn’t very good but she managed to cut us a deal that would work. We are really enjoying our new buggy! Thanks and happy holidays!

I used to think all garages were full of slacker mechanics who just threw things together and shipped the car whether it was fixed or not. Thats because I took my car to three different garages in the Monadnock region for an issue with the ABS, traction control, and stabilitrak. However Monadnock Ford fixxed my car first time very quickly and for a fraction of the cost of what Id spent at other garages. The team of mechanics they have working in that garage is by far the best in the area and their skill level is through the roof!

The service is ALWAYS without fail slow. When they tell you a time that your car should be ready by, be prepared to tack on an extra hour or two. The majority of the service people at the desk are friendly. However, that can only get you so far. One of the only reasons I went here for service was because they stored tires for their customers. As of the beginning of this year they no longer provided that service. In the midst of getting rid of the trailers that held the tires, they misplaced 2 of mine but without thinking twice wanted to replace them for me for free. However, since I did not “pick them up in a timely enough manner for their convenience”, they got rid of those as well and were not as pleasant about replacing those ones. On top of that, back to my first point, the service I was having done that day as well should have only taken a half hour but suddenly turned into an hour and a half. Needless to say, from now on I will be finding other locations to provide services for my vehicles. I would not recommend going here, especially if you value your time.

Love the guys at Monadnock! It was a very painless experience. I knew what I wanted when I walked in, and Stephen made it happen. Got my car!!!!!

Craig started my sales process and he was wonderful. Very informative and payed attention to the details. Amanda finished my paper work and she was just as pleasant to work with. She had me in and out in a very timely manner. Now as wonderful as the sales staff is I must say the service side of Monadnock Ford is OUTSTANDING! So friendly, knowledgeable, and willing to go above and beyond to help their customers. They treat me like family and I will also service my vehicle with them. Thank you Monadnock Ford for providing me with my new 2020 Edge, we love it!

I really appreciated the low-pressure atmosphere. The team here seemed genuinely concerned to make the customer happy. I came away with the truck, and the deal, that I wanted. Very satisfied with my experience at Monadnock.

Its a car dealership so you cant expect much. The delivery came several hours after I was told - thats not an issue. Felt somewhat rushed to buy the vehicle. Dont expect any real APR percentages on financing quotes - they just give you a monthly payment range, which is of no use to a buyer hoping to minimize interest (see image). Beautiful drive there, but an average experience for a car dealer.Bumped this down to 1 star. There were numerous paperwork problems (wrong address on almost everything I signed.) I was promised overnighted corrections, but it took a week AND a prompt from me to get that going as well and was told they were being proofread. For a week, really? Incredibly sleazy to lie to customers who have already bought a car.Take your business elsewhere.

Had an appointment for 0900. I called at 1 pm and they told me the vehicle had not even been in yet because I dropped it off before I went to work and didn’t note on the envelope when I wanted it back by... Really? I estimate it should take about an hour, tops, for an oil change, the appointment was at 9 so I want my vehicle back at 10. Appointments are made for a reason, so people can plan their day. Would it be acceptable if you made a doctors appointment for 9am and they made you sit in the waiting room until 3 because you didn’t indicate when you wanted to leave by? I finally received a call back at 3pm telling me that the vehicle was ready. When I got there to pay they acted like it was my fault because I didn’t tell them I wanted my oil changed at 9 am when my appointment was scheduled for. Well needless to say, if you don’t mind a 6 hour oil change this is the place for you. Very disappointed in monadnock ford.

I recently purchased an F150 from Monadnock Ford, Swanzey, NH. The sales process was anything but painful. My sales person, Craig Melanson, was very helpful. HE was very professional throughout the entire process, from negotiating my trade in through the closing of the deal. Im very happy with my new truck and I was well taken care of! Many thanks to Criag and the others at Monadnock Ford!

Easiest car we have ever bought people were great and they went out of their way to meet everything we wanted it was an awesome experience

Graham was great to work with at Monadnock Ford. Performed work requested in a timely manner and I believe with a smile under his mask. Price was as quoted. Always a pleasure. Thank you!

Had a very good experience dealing with Monadnock Ford. They gave me a very fair trade offer for a vehicle I owned . We went up originally to look at a vehicle on their lot . With in an hour we came to terms and we purchased the vehicle we wanted. So far, so good. they were not high pressure.

I had a very positive new vehicle buying experience here. Nicole, Jesse, & lastly Robert treated me with courtesy & professionalism the whole time. They have developed a positive relationship with me & earned a now loyal customer. I am so impressed! I hope you have the same + interactions I had if you choose to go here. Thank you again for all the staff who helped me including the senior Business Manager & at least two others whom I interacted with. Even the person who greeted me when I entered the dealership was awesome-I did not get his name...I sincerely hope everyone stays safe-especially with what is going on in our world right now!

Great people at monadnock ford. Our salesperson Amanda was awesome in helping us the car we wanted.

Easy drop off and pick up experiance.vehicle was diagnosed and parts ordered quickly, new appointment at my convenience to have parts installed. Thank you Curtis.

Bought a used truck in July (not even a Ford) and had a great experience. Very easy process working with Robert, the Truck was in great shape, and the Dealership was honest: when doing the customary inspection, the tires would not pass and they replaced them with a quality brand new set of tires without discussion. That was a nice surprise when I went to pick it up, not having to deal with the expense of new tires soon after driving off the lot.

Friendly peope.Very helpful.Took the time to explain everything to us.Would recommend to family and friends.

Amanda got us exactly what we wanted and for cheaper than our current car payment. Thank you so much!

Great team to work with on my recent purchase! Their low pressure environment really helped me feel comfortable with my purchase. Good experience from beginning to end working with Craig.

Great service writers, Techs and service welldone. Real pleased.

If 0 stars was an option I would give them that. Drove 500 miles round trip for a car to find out it was so misrepresented in pictures that is beyond imagination. Car was used as a farm vehicle or something, both outside and inside were trashed. And the sales people said it was super nice to lurk me in. Wasted all day and came back empty handed. They lied to me car was fixed with OEM parts which was not the case. STAY AWAY!

We had a great experience at Monadnock Ford. Nicole and Amanda both worked with us to find the right vehicle for our budget. Were thrilled with our new Ranger. Craig was also very helpful throughout the buying process. We are looking forward to working with them in the future.

Had a great experience buying my new F250. Salesperson Kristen made the transaction effortless. Nice atmosphere in the showroom, everyone I spoke with was friendly and courteous.

I think the team is very friendly and helpful, prices fair... I feel lucky I can count on them to fix anything with my truck.

Thank you Amanda Mills and Robert for making the buying experience easy and pleasurable love my Escape

Amanda was amazing! She got me in the car I wanted and let me drive it home the same day!

I was very impressed with the service process I received at Monadnock Ford. Both the service writer(Chris Sullivan) and the technician (Brett Durfee) called me on speaker phone from my car to discuss the issue I was experiencing. We were all able to discuss solutions and options for a remedy in an efficient way. Thanks for the call and the expeditious service.

Graham and the folks at Modnadnock Ford are the best! They went above and beyond to take care of me and my Ford when I happened to break down near them! Graham helped me even though they were closing for the day, got me a nice rental and was great about every detail of the repair. I’d been there once before and I’ll definitely be back. Very happy.

Normally hate the vechile purchasing, but Monadnock Ford is amazing! Easy to work with, went the extra distance to find the exact vechile I was looking for and followed through with various details. I will certainly be back when Im done with my new beautiful Ford Explorer!

Great customer service in the service department, well managed. Every transaction with the service department is extremely transparent.

Quick and friendly service.

We had an excellent experience purchasing our new Ford 150 at Monadnock Ford on Swanzey, NH. The team was attentive and efficient. In our experience this is the only local dealer in the area who gave us a fair value on our trade in. Thank you Vadim and team!

I had an incredible purchasing experience here! Every single employee I worked with was extremely supportive and helpful to me. I happily walked out with an incredible vehicle I’m in love with

Great people.

Staff was very friendly and professional. I called ahead and they fit me in that same day. Work was done in a timely manner. I would recommend this dealership.

Excellent customer service. Even when it can take trial and error to find a problem they are willing to do it and not over charge or even charge at all in some cases.We had a wonderful buying experience last year too and have been very pleased with the service ever since. Very rare for a dealership from personal experience. So happy we went with Manadknock Ford this time vs other dealerships down the street. You guys are great! Will go here from now on. We are from Massachusetts but they are worth the drive. 😊

Great experience. In and out. No haggling. Got the f- 150 we wanted. Thanks!

Everyone at Monadnock Ford is very informative and friendly! My family has bought several vehicles from them. They always think about the customer and give you the best deals they can.

Monadnock Ford went above and beyond to find what I was looking for and hit my budget! Top notch service! Ask for Randy!

Robert, JC and Jesse made my purchase of my car very pleasant and stress free. Very happy with my entire experience.

Easy transaction. Pleasant staff. Robert orchestrated details masterfully and even gave us a recommendation for dinner to celebrate our new vehicle. Thanks team!

Professional dealership to work with. No hidden bs. Nice and respectful group. Robert and Craig were top notch knowledgeable salesman.

If ever there a service advisor/technician Monadnock Ford should appreciate, pay tribute to, and be recognized, it should be Graham. Having been a customer with your dealership/service department for many years, and have dealt with many people within MF, Graham stands out amongst them all. With his superior customer support, patience, excellent interpersonal skills, exceptional knowledge of the tools, equipment and know how repairman, if needed, hes one your service department should not take for granted. He truly is an asset. Thank you, Graham. You keep me coming back!! Kim Dawson

Best service department Ive ever been to. Honest and friendly, great communication, no pressure, very informative. You will know exactly what your vehicle needs and you will also be given the opportunity to discuss your service with a very knowledgeable service writer. No need to go anywhere other than Monadnock Ford.

We brought our car in with transmission issues. The service writer was not only more than polite and helpful, but he made us feel like he truly cared. The problem was rectified quickly and my wife picked up the car. After driving about 5 miles the problem came back. Needless to say she was quite upset. I called back to the dealer and let them know that she was going to try to make it back. When she pulled into the lot our service writer was out front waiting for her. That was a classy move!! He reassured her they would take care of it and sent her inside to talk to the young lady in service to get her a loaner vehicle. Knowing she was afraid to drive the pick up the lent her earlier she set her up in a brand new small SUV. The problem turned out to be a defective new part. Nothing within their control. The service manager even drove it himself just to make sure. What an awesome experience this was! This was like old school customer service. We would ABSOLUTELY recommend this dealer to anyone anytime. Thanks again, Mark Bouchard.

They deserve to be considered highly recommend was fair and honest

Ok I normally dislike the car buying experience, But I have to say that for the first time in a long time that was easy. Thank you CJ Jack. Please give them a try.This the only five star I have ever given.

Amazing place to buy or service your car! Highly recommended. Friendly staff and smooth process.

I have bought a lot of cars and trucks. Monadnock Ford is the dealership I will be buying from, from now on. Josh made the process enjoyable. I recommend seeing Josh for your next truck. They don’t play stupid games. They are very knowledgeable. A++

The positive turnaround from the previous ownership of this dealership is night and day.Fast service, done right, with top notch staff, attention to what matters to each individual, and a personal touch. Small town service and sales with a big picture mentality is what sets Monadnock Ford apart from the rest.

Craig was super helpful. Making the process of buying a new car easy and quick!

Monadnock Ford did a fantastic job helping me find a truck. My salesman Robert took extra time past business hours to look at vehicles until I found the one I wanted. Solid job guys!

Had a great experience with CJ Jack and Mike Wells and Jesse Rousse.Very happy everything went according to plan.

Very happy with the whole car buying process at Monadnock Ford. Seriously, these guys want to earn your business for life, not just one sale. They went above and beyond to get me the car I wanted at a price I was happy with. I highly recommend anyone looking for a new or used vehicle talks to Josh Welch. He will listen to your wants and needs to help you in your situation. The other great thing about this dealership is the service, they have a fantastic service manager along with quick turnaround time. As long as I live in this area, I will continue to go to Monadnock Ford.

Service was fine but waited outside in the rain as NO ONE was wearing a mask. Not even the people at the service counter or anyone in sales.

Salesperson was very helpful and did a good job finding a vehicle to fit our needs. The overall process went very smooth.

Great service. Great cuztomer service!

I have always had a great experience at Monadnock ford quick lane. Service is always fantastic and friendly!

Saturday, August 1st we were heading to another dealership to look at new to me cars. As we drove by Monadnock Ford we decided to pull in for a quick peek. Im a pretty tough to please customer. I know what I like and dont like. I dont like driving. I only do it out of necessity and I dont like red cars. We had a price point, condition of car and mileage in mind before we stopped. When we drove through the lot, a red Buick caught my eye. We were looking to replace my faithful 2003 Buick. A salesman, Craig Melanson came out to greet us and after a few minutes of no pressure chit chat. I was behind the wheel taking her for a test ride. As I mentioned already. I dont like driving and I dont like red cars. Well I fell in love. When we returned to the dealership, we sat down and talked numbers. A couple of hours later I was the proud owner of a 2012 Buick Lacrosse with low mileage. Craig made the whole process pressure free and enjoyable. I will be visiting Craig again when we need to replace one of our vehicles. I give his 5 Stars.

They are a great dealership. Very informative and helpful. Even though I did not obtain my vehicle through them. (No fault of theirs at all). I would highly recommend them to anyone looking for great service.

I want to thank Jason for his help buying my truck, It can be a very stressful experience if you have the wrong salesman. We discussed many different options to fit my needs. Very patient man with a good knowledge of product. We worked together for over a week with no pressure to sign on just any model. No expensive surprises at closing time either, He gives it to you straight

I would highly recommend Jason Parker and the sales team at Monadnock Ford. Jason always goes above and beyond every time we come in. He listens and understands exactly what our needs are at the time. Jason and the sales team are super helpful when it comes to working with us and what we need for payment/lease/vehicle etc. I have and will continue to purchase/lease my vehicles there. Honest, no pressure, friendly, and always accommodating is what you get with Jason Parker and the sales team at Monadnock Ford !

Very good experience at Monadnock Ford. Cj Jackand Jessie Rousse were great to work with, very professional and personable.

Robert an Nicole were great to work with no stress or pressure made my suv purchase a good experience thanks

This was my third time purchasing a vehicle from Monadnock Ford. Craig was great to work with and made it a comfortable experience. I left with the vehicle I wanted, definitely a happy customer!

Best buying experience super easy

Parts department has no idea what they are looking for and takes them 20 minutes to find it. Only reason I gave two stars was because both gentleman I talked to on each separate occasion were very polite over the phone.