Just got my prom dress here and the experience couldn’t have been better. I found the perfect dress right away and everyone there was very helpful and nice!

Amazing customer service, beautiful and new dresses for prom

Love Ask Alice. The manager and girls areSoo nice and friendly. Bought my daughters Sweet 16 and Junior prom dress here!!

Caroline helped me find the perfect dress for my daughters up coming affair. She had so much patience. Will definitely shop there in the future.

Staff is really helpful. Their clothes are really cute. A few too bodycon many dresses, but overall great experience!

A very nice place to get prom dresses, and located convineintly right next to the train station, so it is easy to commute to!

Thankfully they had the dress my fickle daughter wanted. Great customer service.

My personal experience occurred over a period of 6-months.No 2nd Star - Unprofessional - They made attempts to rectify our situation, however, ever attempt only made our situation worse. In my opinion this was largely due to neglect on the part of their staff. When I posted my initial review regarding our poor experience, the manager called my Mom and threatened to refuse us our full refund and pursue a defamation case if I didnt take down the review on all social media platforms.No 3rd Star - Poor Communication - The staff seemed uneducated in regards to their product. Ex: Failed to inform us of trends in designer sizes (running too big, too small or true to size), something you expect a boutique to be well-versed in.No 4th Star - No Store Refund - Ask Alice only provides store credit. Our situation was the direct result of incompetence of their staff and therefore, an exception should have been made. Ask Alice provided us a full refund ONLY after threatening a defamation case if we did not remove our truthful and accurate review of their business on all social media platforms.No 5th Star - No Appreciation for Business - At the end of my original review we were left paying full-price for a floor sample of a gown 5+ sizes too large and refused a dress bag even when we explicitly asked for one. The reasoning: it was obviously going to have toMy personal experience :My sister is a size 00. The supervisor ordered her dress in size 2, insisting it would fit her frame. After the dress arrived (later that expected) we went into the store to try it on. It was:- far too large- had a hole- it had rips- no tagsThis was not the condition a new dress should be in. They reordered the dress in a size 0. It was also too large. During this visit a staff member admitted that they knew the dress always ran big. Why then did we order my size 00 sister a size 2 dress?They suggested we order another dress completely (@ 4 weeks to prom). They refused to give us a refund, only our $650 in store credit with an additional $50 as a retribution.My sister found a designer/style number and ordered another dress. The staff verified (on Sat.) that they could order the dress in black 4. The fabric was much more forgiving and we anticipated being able to have it tailored. On Mon. they called and stated they could no longer order the dress in any size.My sister drove over to speak with them. They told her that the best they could do was:- the floor sample of the dress (size 10)- no additional discount or store creditMy sister took the dress even though she was refused a dress bag since it would obviously need to be tailored.Edited to Add:My mother contacted the store after the size 10 floor sample. After discussion, they agreed to order the dress in red 4. We were told to pick it up the following Wed.Wed. arrived and my sister contacted Ask Alice to verify pick-up of the dress. The staff informed her that they forgot to order the dress (2-weeks pre-prom). They offer to order the dress for pick-up the following Wednesday (1-week pre-prom), leaving no time for alterations. We refuse and proceed to ask for a full-refund of our original purchase price.Later the same day my Mother receives a phone call from the supervisor stating she is unwilling to issue is a refund of any kind until my scathing reviews were taken down and threatened a defamation lawsuit. They refused to provide the refund even when the text read: 5-stars pending full refund of my original purchase price. They did not issue her refund until the review was blank, leaving only 5-stars.Defamation is the communication of a false statement. The description above is accurate and details every aspect of our experience with this establishment.It is unprofessional and dishonest for a supervisor to contact a consumer regarding an honest review of their experience. If Ask Alice was truly concerned about the consumer they would have made sure to solve my issues in entirety.Bottom line: I wouldnt Ask Alice and you shouldnt either.

I love the store the only thing is that I ordered a pair of shoes in January and it math I hate ordering things here

I love it here!!!