Sales associates and manager are friendly and helpful! Great people and good product selection.
Very plesent to shop more helpful than I ever expected had what I needed
Consistently excellent service from store manager, Mira, and quality products.We just bought an inflatable dinghy at this location (Fife/Tacoma). Using the online WM app, I couldnt find one in stock at a local store. I called Mira and she had it in her store, ready for pick up, the next day!Now we have a little roll-up dinghy that will fit on the foredeck of our new-to-us little boat.☺⛵
The place is well organized and clean. The staff are friendly. Also, this is probably the only place youll find gloves that fit young or small adults. Great prices.
Not to bad went with my dad been helping him work on his bayliner.the people were really nice helped out alot no complaints will be going back recommend for sure.Hope everyone has a good day stay safe..
The employees are very friendly, knowledgeable and can help with questions you have. They great you when you enter and ask if you need help finding anything. Always wonderful to be acknowledged as a valued shopper. Prices are pretty high, but to be expected for anything marine.
Excellent customer service quality products to bad they only have one location.
The only one has experience and have a excellent customer service it’s Mira . I ordered cradle charger and when I came after a month of waiting they sent me the charger without a outlet charger but Mira helped me right away I wish customer service be a priorities of Sales departments, Thanks Mira
Nice place! Very happy with our kayaks.
Great staff at this West Marine. They seem to have everying a boater would need! Online ordering is easy too.
Fife West Marina is the best stocked store in WA with the friendliest staff! Mira and crew are always eager to help, this is my go to store in Pierce county.
These folks hooked me up with a much needed part when I was in a tight spot and got the price just right.
They didnt offer to order parts willingly as a solution when my husband called & they didnt have something in stock. My husband had to make the obvious suggestion. Upon entering the store..they are mask nazis.
Diane was very knowledgeable and helped us pick out kayak paddles and flotation vests. Just what we needed!
Nice variety, large store, very knowledgeable service
Great products, Mira helped out right away and got just what I need!
West Marine tends to be a little expensive, however, the staff is very friendly and knowledgeable. Always willing to help and give advice. The store is conveniently located and always has what I need for my boat!
Great place for all your boat needs
Helpful staff and always will to talk boats and ideas for upgrades .
They were not so helpful but youd alot of other things I needed
Over the years I have had mixed feelings feelings about West Marine but recently theyve made changes in the positive direction. Their stocking has improved with a greater density of items in the store. Yes, they are a bit pricey, but they are a marine specialty store. If you really need a select widget for your boat (or RV) theres good chance they may have it. This review applies to their Tacoma, WA location.
Good place for your marine needs.
Very friendly and they try hard, but do your price checking...
Friendly service that was helpful in finding what I was looking for.
Great staff, always helpful, asking and making sure Customer found the right product for they needs. Sometimes I have a question that my mechanic can’t answer but if you ask Diane she is there for you and will help you out. I shop here for many years and the Customer serves definitely much better and shelves are full. Mira always paying attention make sure every customer assisted in the store. The employees always busy working around the store and always greeting the Customers which you don’t see often in any others stores lately.Pricing little high compared to online but I am a business owner myself and know how hard to compete online.Overall I shop for my boating needs mostly in WM in Fife and staff is great!
It is nice to have help as soon as you get there i appreciate it thank you
Very knowledgeable and helpful staff,
They are very helpful. If yuo have questions about your boat they will give you the best advice.
Diane was extremely knowledgeable and helpful. My husband was very angry and upset with some emergency electrical issues. Within minutes Diane had him calmed and focused back on our repair needs. She is outstanding at her job and a pleasure to work with. Thank you all at West Marine in Fife.
Knowledgeable friendly staff eager to help if you have any questions. I needed some buffing compound for our RV and he showed me the stuff we needed after answering a couple questions as he wanted to make sure we were going to use the correct stuff.
Easy and fast
Good selection not the most helpful or cost effective. They will price match so definitely take advantage of that.
Its been a while since Ive been in. Lots of changes! ...all for the good! Great customer service, good selection and fair prices. Also easy on/off access from I-5 and free parking.
The sales associate lady was very friendly and willing to help out immediately when she noticed we were looking lost. She also seemed very knowledgeable about multiple items we picked up.I came in with my hubby who was taking a sailing course that weekend and needed some last minute gear.After a few minutes in the store he found everything that he needed and the lady even offered him a military discount when she learned he is serving our country.Prices are definitely higher than what you might find elsewhere or online, but we needed to make one stop shopping trip and this West Marine location was what we needed.
They have boat stuff and water toys!
I had a time critical need for an uncommon electrical part on the weekend. I looked online for the part but needed that day. As a long shot I called my WM store in Fife, WA and they had one in stock. I installed the part and restored shore power to my boat so the charger would keep the batteries up for the bilge pumps. It rains a little here in the Seattle area and I feel better knowing the bilge will be pumped out.
Great place to buy your boat stuff and more, super great friendly people.
Always expensive, but they had what I needed.
Helpful staff. Lots of stuff on the shelf.
We went to West Marine for a marine-grade mold/mildew to clean vinyl parts of a hot tub. Gary showed us right where to look, and helped us quickly find exactly what we needed!The product worked better than we expected, so I had to call Gary and thank him.
While Marine stores are becoming more rare, retail prices here can be quite unbelievable. Rope is priced to the moon, and a nice life vest is DOUBLE that of online. Sale prices at 40% are what normal prices should be. Use discretion on your items, and shop price. Some sale items are reasonable, but some are not. 3 Stars should indicate to watch yourself.
Good stock and knowledgeable staff. They helped me find a better solution to my problem than the one I was looking for!
Staff is friendly and very knowledge.
Has what you need, friendly enough staff.
They would probably get more business if they priced their stuff to sell. But, they do have top quality stuff. If you order cheaper hardware elsewhere it may not hold up as well. A few sale items were priced better than Amazon, so if you need something that is on sale anyway you might be in luck.
These were some of the most helpful, friendly retail associates I have encountered in a long time. They were available to recommend products and help you find exactly what you need. Very friendly and no pressure, left me to my own thoughts to make my decision. Highly recommend this to new and experienced boaters.
Got everything we needed for our pontoon boat!
Extremely helpful staff. They went above and beyond just to check on a special order.
They go out of their way to find what you want. Liz is having a fishing reel moved from Sausalito, CA to the store for us... no extra shipping. Thanks!
Always clean. Always expensive.
I have been shopping here for parts and other marine supplies for many years. I have ordered items through them and they always came in a timely fashion. The staff has always been very helpful when I needed help. MY only complaint is they recently re arranged everything in the store (why?) and now I have t ask where things are.
As far as supplies for boating are concerned, its fairly run of the mill. Theyve got a somewhat decent selection, although their prices make you feel as tho youre buying another brand new boat. Your Wallet will lose some weight shopping here. So when it comes to the staff, I think I would rather run backwards naked thru a cornfield than to deal these people again. Rude, pushy, angry, argumentative and downright WEIRD are a few adjectives that come to mind . The wo(man) working there thats 6 ft 8 in tall with a beard, Adams apple, and looks like s(he)could bench press 575 lbs, literally followed me around the store the whole time and when I said something I was verbally attacked and insulted by the other staff member. I understand people have bad days, but you dont treat a customer that way. Lucky to get 2 stars from this guy
Good source for epoxy resin supplies and advice. WATCH THE PRiCES. Many items are very much overpriced. You can get almost anything for a boat. Just be a judicious shopper.
Fun place to shop and their products are Top Knotch
The staff is so helpful, I needed new lettering for my boat and they guided me right to them. I was in and out super fast.
West Marine staffs knowledge of their inventory amazes me. Always helpful!
We just stopped in with a long list of items needed for our sailboat. The courteous staff allowed us time to decide on color and line size. Having decided, it was easy to locate a helpful sales person. Our many lines were measured, cut, and sealed right there on the spot. We next inquired about shackles and were directed to a decently stocked section of sailboat shackles, blocks, stays, etc. Upon checking out there were two registers and both were staffed. From our perspective, it was a positive buyers experience and we would not hesitate to return when the need arises.
Always friendly, and able to get the right stuff. A little spendy, but always there.
Friendly helpful staff quickly found the correct product for my boat project this weekend.
Great stuff but about as high end retail as youll find. Serious mark ups.
Kinda disappointing..
Always love buying my marine supplies here. They have just about everything!
Good prices on Grunder wear and exceptional customer service. Thank U!!
Called ahead to verify Garmin gpsmap 742xs was in stock. Yes, we have 2 .I show up, they dont have it and Daniel (i think thats his name. Short cut, orange hair) is VERY rude after he told me it was in stock over the phone.Store manage(?) Mira is helpful. Says she wrote up the dude who was rude.I had 1300 in my back pocket for sonar/gps combo. Left with nothing and never going back to West Marine.Save yourself the drive and order online. Better prices, no traffic, no dickheads.
I needed to replace my battery cables and these guys had what I needed. Plus a whole lot more. The looks of this place is deceiving as the smount of stuff inside is much. They have a bit of it all. I will be headed back there again in yhe future.
They always have what I need to service each boat Ive owned. They are a bit more pricey for items but I know if I need it. Theyll have it. Unfortunately the person behind the part counter may not be the most knowledgeable person. Its hit or miss, much like going to an Autozone or Orielys. Given the higher price on a large amount of items and sometimes lack of knowledgeable parts associate. These are the reasons Ive given four Stars instead of five.
A number of new products.Great service
Their inventory has been quite low recently.
Great place. Worked here for a while but there is little on ways of training for the boat knowledge and few employees had boat knowledge.
Great place to go Best customer service Ive had in a long time
Have been there a few times for parts. The staff is very friendly and helpful and the store usually has the part I need.
Very knowledgeable and helpful staff.
Found paddle board life jacket for great price!
The staff is always helpful including recommending other businesses that I could purchase other products atExcellent customer service
Not great
The manager will sort you out, returns are negotiable, there might be a wait time.
Very knowledgeable staff clean store very well-stocked had everything that I needed definitely recommend checking this place out for any of your Marine needs
Very helpful staff. Their help is worth the premium youll pay. Competition has narrowed the price differential.
Super expensive. Way higher prices than Ive seen anywhere else. An example is a plug that I bought there for $9 that You can get at sportco for $3. Also found the staff to be less than helpful. Nice enough but not very knowledgeable.
If you find yourself standing at the service counter for 10 minutes and some guy named Walter comes in dont be surprised if some woman comes running over and helps him first. I needed the part right away or I would have left. The only saving grace was the serviceman that was busy ran over right away to help me. I needed 3 other items for boating but Ill pick them up somewhere else.
They are very help full
These guys are great! Ive been going to this store for years now. Very professional, courteous, and help you the best that they can.
Mira was great! She helped us find exactly what we needed for our boat restoration!
Felt so welcome and found the pump we were looking for. Good trip.
We lost the anchor off our boat a few weeks ago and went in to buy a new one. My husband had some questions but all the sales associates were busy with other customers. We caught one of the salesman coming back from picking up his lunch, he went in back set down his lunch and answered our questions during his lunch hour.
Way, way, way over priced. Ive been in the Marine industry for 15 years and I cannot buy anything here because of the pricing.
Great place to find some of your boating needs. check the flyers, theyll have some great deals.
I partially found what I was looking for. Staff was friendly, but not overly enthusiastic to help. They had a lot of great mariner items, including kayaking gear.
The employees were incredibly helpful and nice. They have a wide selection of boating parts and merchandise... And a rewards program!
West Marine used to be competitive and still generally has a decent selection. Today their prices just dont add up.
Great place for your boating needs and good people
Great staff very helpful..
Everyone was very friendly and was able to answer any question I had.
They had exactly what I was looking for with price point being spot on
Great Customer Service experience, and they had what I was looking for.
Always helpful staff, especially Mira and Greg.
Very helpful and considerate.
Very friendly good place to put boat in water