I’ve been on their service for over ten years. Anytime there is an outage they are quick to respond. Great job and we appreciate your efforts.

We are without power at least 2 or 3 times a month. Every time they come out to get power back on they put in an order to cut trees away from the power lines. This order hasnt been carried out in about 3 years.

Thank you for making sure we had our power back on. Replacing lines an poles. You dont know how appreciative we our. Vandiver al.Thank you so much

Great service! We get our power back on quickly if there is an outage and the customer service is fantastic! Plus, we get to have a vote in how our power company works. Far superior to large conglomerates who make all of the decisions for you.

Several problems that have been handled effectively and engineers have been helpful in solving problems.

I have been without power almost 4 days my brother lives next door and has power nobody checked to see if I had power they just assumed I did if I didnt pay my bill you would turn my power off extremely fast this makes no sense

This is the worst company ever they charge what they want they steal you blind !!! I am on smart pay and they rip you off your bill goes from 4 dollars to 14 dollars and theres nothing different being used they were supposed to help with covid-19 but the heartless people only care about themselves they are some of the lowest people around I miss alabama power I hope they all get what they deserve low down and crooked people 🙄

The people was very professional & courteous did a great job.

Two stars because the power is on more than its out so thats somewhat of a plus. Get Alabama Power if at all possible. I miss it so much......power I mean.Update. We lose power once a week with no bad weather. If you can, save yourself, get a different power company.Update: Make that twice a week!! Or more, its only Monday!!

We live at the very end of the grid. Power went out about 11PM couple nights ago. Not sure why . After finally finding the number to call was able to report the outage. Power was back on in less than two hours. Would give 5 stars except reporting process requires phone number associated with account . With a preponderant lack of land lines these days this is difficult to find sometimes and there is no option for address reporting.

I have been with Coosa Valley Electric for 11 years. My service has only gone out maybe 3 times in 11 years and in that time only for 2 hours at the longest. Excellent customer service and friendly staff. Thank you for taking care of us.

We went in there for bee keeping and Mr Joe talked to us a good 40 minutes and he was so helpful.

Absolutely no leeway even for a day or two. Power bill is still stupid high even though all light bulbs have been changed to LEDS, central A.C unit disconnected, all plugs put on energy saving power strips, and nothing but the deep freeze and fridge running during the day! They are very rude and disrespectful to customers,we are seen and ignored and made to stand there till their phone conversation is done.. I wish i was a FOOT closer to Alabama Powers pole! If given the opportunity to PAY for a line to Alabama Powers pole i would do it in a heartbeat!! And so far i cant find where or even IF they offer Budget Billing....at least that would help us out a little bit.👿👿👿

Started a new electrical service

I have been using Coosa Valley Electric for nearly 25 years and I have always received excellent customer service. I am very happy with my service.

$500 deposit..are you kidding me?!?! A single mother starting over..having hard times with not so great credit you charge her a $500 deposit?!?! Could you not at least stretch it out over a 3 month billing cycle? You should be ashamed..you do this because you can! Your business practices will keep me from EVER moving into your area where you reign supreme! SMDH

I can remember growing up my parents complaining about CVE, and now that Im having to deal with them I COMPLETELY understand. We have EVERYTHING turned off during the day except for the fridge, and the bill is still barely under $300. We were thinking about building a house in Fayetteville, but have changed our minds strictly because of CVE.

I enjoy the prepaid service, on average we only use about $5 per day..total electric..

Very courteous and helpful. Quickly addressed the problem. I appreciate our power company workers...

Worst customer service EVER! Cost per kilo is unbelievable! Dont move to Coosa Valley service area! It is very wrong how this company treats there customers

Excellent customer service!

Good service no problems then with them a year or more

Wish I could get Alabama Power, been with these people 21 years. When the wind blows have your candles ready

Never had any problem

Losing my payments, shutting my electricity of BECAUSE of said lost payments, and hanging up on me repeatedly when attempting to call and fix the situation. Terrible.