I was fortunate enough to have Dustin Wheeler as my Service Manager to assist with my vehicle repair. Due to his knowledge, professionalism, and desire to please the customer my experience was one of great satisfaction. I have always dreaded taking my car in for service, but I now feel there is someone willing to really work with me and my car.Thank you Dustin.
Dustin went will belong his professional courtesy when assisting my wife during an emergency. I sincerely appreciated his efforts. Because of his actions, I will greatly recommend any individual and family to your business. I want to specially thank Dustin.
Peter Boon resolved my overdue oil change quickly, and sooner than promised. Capital VW has been taking care of my family cars for 20 years, and always with the same care and consideration. They know how to treat their customers.
Peter Boon was my service advisor and he was great. He greeted me promptly, followed up with me as I waited for my car, and had everything ready for checkout. We have had both our cars serviced here and have been pleased every time.
Peter Boon was very helpful. I made an appointment for a recall on an engine part and he helped me get the issue fixed quickly.
While I do give this business a five star review, I was disappointed when I arrived to be told they dont do body work on the VWs. My service ticket very clearly said I needed my bumper fixed, so I didnt love the late notice on that fact.That said! It was an excellent experience in every other way and everything else I needed looks and feels great. Thank you Dustin W. For the awesome service!
Dustin Wheeler is always great to work with, and everytime I bring my car in, Ive never had an issue.
Peter Boon was very helpful and transparent throughout the entire process of having my transmission work done. A much better experience than I had previously.
Peter boon was excellent at his job now if he would force a smile he will be the best salesman he can be
Dustin Wheeler is the best! Im always treated with respect and he is straight forward with what needs to be done with my car. Service is pricey but efficient.
Cameron Clifton provided amazing customer service. He was professional and knowledgeable. My vehicle was serviced in a reasonable amount of time.
Dustin Wheeler is excellent! I dropped my car for a Check engine light diagnostic. He is very helpful and nice. Very satisfied!
If you call about anything just know the call center does not communicate well with the store. I was told to come in to fix my tire and the lady at the front desk looked at me like i had 2 heads. Service rep was nice but overall they made me feel out of place and unwelcome
Sales person, Aubrey King, was outstanding. She was prepared, prompt and made the sale and trade in seamless and easy. I couldn’t be happier considering that I do not like the experience of buying cars. This was easy, understandable and without pressure. I recommend Aubrey highly.
Dustin Wheeler is an amazing person. He along with the tech, worked me in w/out an appointment and fixed my car. I was previously told when my brakes locked up that it was the ABS Control Module. That was not the case. There were other issues going on and the tech and Dustin kept me informed along the way. Dustin even discounted the price for me as best he could which was very accomadating for me. Thank you :)
Peter Boon who looks after the Audi service was of huge help to meI was overseas and my battery was dead.Once the tow company got the car to the dealership Peter took over and the car was clean and ready for my return A++++
Great service from Dustin Wheeler! He was super friendly when dropping off my daughter’ car. He called to explain what was wrong in detail. Great customer service! If we need repairs in the future we will definitely go see Dustin again.
Dustin Wheeler in service did a great job. They only charged me for 1/2 hour when they could have easily charged me for the full hour. Thats impressive for a dealer.
Dustin Wheeler was very polite and friendly! He quickly took our daughter’s car when she arrived for a routine service, was told how long to expect. The car was washed and ready to go on time! Thank you Dustin for making her car maintenance routine a hassle free service.
Dustin Wheeler has been “my guy” at Capital Eurocar service department for several years. He is ALWAYS fast, friendly,pleasant and professional. One time while I was stranded on the interstate three hours from home he practically moved heaven and earth to help me. I love bringing my cat to these pros.
I always enjoy the professional treatment I receive from the Service Department at Capital Eurocars. They promptly inspect my vehicle, provide me with recommendations for repair/maintenance, and follow my instructions. Their work has always been excellent and to my satisfaction.
Did a replacement for a recalled air bag part for my VW. They were professional and got the replacement done in a matter of hours.
Dustin Wheeler is incredibly professional and helpful. I knew my car was in good hands and will be coming back again if I need an issue resolved! Big thanks to the shuttle driver as well whose name is eluding me.
Im completely satisfied with the level of professionalism thats consistently presented at Capital Volvo. My service advisor, Ryan Boatwright, is a jewel; he explains the process and makes sure Im comfortable each time.
Ryan did a great job. I have been a customer of his for many years, and he is getting better and better at giving good quality service. He is really getting the hang of what it takes to have his customers leave satisfied. Overall good experience, and thanks, Ryan!
Dustin Wheeler excellent person to work with. They even washed and vacuumed my car. Wonderful!
Dustin Wheeler made my experience with Capital Volkswagen great! He got me in and out very quickly! I will return to do business with them!
Peter Boon was an excellent help, quick and easy
Ryan Boatwright is always very helpful in addressing the needs of my vehicle. I see Ryan at Capital VW once a year for vehicle maintenance. Staff is always helpful and professional and I wouldnt trust taking my VW anywhere else.
As always, Ryan Boatwright and the Audi service team did excellent and timely work. Ryan is always helpful and a pleasure to work with. He delivers what he promises.
Great and Fast Service. Always a pleasure to visit the Dealership .
Dustin Wheeler is always great to work with. He have always Madrid sure my car is service well.He checks for recall and give my car the required service and recommend the service that is needed
Capital Volkswagen was so helpful to me!! Im a college student and they were so kind and got me in as soon as they could. They helped me remain calm after my accident and were really on top of everything. Ryan Boatwright is awesome!!!
It has always been a pleasure working with Ryan Boatright for my Audi service. He is honest and thorough when he explains what needs to be done.
Brooke and the other staff were prompt and friendly. All taken clear of outside. Car was returned washed and vacuumed. A pleasant experience!
My service professional, Dustin Wheeler, is always very professional and helpful. As always, he keeps the customer informed of any issues that are detected during any service appointment.
Dustin Wheeler always provides excellent service.
Service Team at Capital VW was excellent. We had just driven cross country and had an error light that needed to be fixed before returning. They did a great job of diagnosing what was a very tricky issue, were extremely responsive and helpful while we figured everything out. Plus, they made sure to do a full inspection so we could be confident of our return trip.
Capital always provides 5 star service and very professional. Ryan our service writer is the very best and extremely detailed and responsive to our needs as customers.
Ryan Boatwright is a great service advisor. I had a problem with smoke coming from under the hood. Ryan and the service tech fixed the problem to my satisfaction.Thanks Guys
Cameron Clifton provided professional service on our Audi. We would definitely return.
I recently brought My 2019 Tiguan in for the first service. My advisor, Dustin Wheeler, was very professional and provided excellent customer service. Overall I was very pleased with services received. From Sales to service, this place is top notch, thanks to employees like Dustin Wheeler. Shout out to the service techs!
Capital Eurocars was great and Ryan Boatwright was a big time help! Very happy and pleased with my service.
Love the service we received at Capital Volkswagen and Volvo. Billy and the staff were friendly, courteous and above all professional. They answered all our questions and got us out the door in a new car ensuring we were happy with our purchase.
Always Excellent Service, Ryan Boatwright always is professional and takes care of you
My service advisor was Ryan Boatwright. He is exceptionally amazing in his customer service skills. He went above and beyond to help. My car had flat and so he was able order the tire overnight and got everything done promptly. Kept me informed of all the details. Due to covid -19 I requested car delivery to my home. He arranged for it.I am very happy with his work and polite, professional manner and work as well.Definitely recommend this place!!!
I took our 19 VW Tiguan R-Line in for the 10k service and Brooke our service advisor helped make the service efficient and worry free. I would also like to recognize Ms Nancy the shuttle driver she made sure I got to work and returned later that day to pick up from service she was very personable and safe given the current circumstances. I would highly recommend Ms Brooke for any of your service needs!!!
Brionna Burke was very knowledgeable aboutThe Tiguan that I purchased. The dealershipGot me the best deal possible. Thank you.
Great experienced with Ryan Boatwright!
Ryan Boatwright Is very friendly & professional, he made sure it’s safe during this covid time. Thank you Ryan !
Having dealt with Dustin Wheeler in the past I knew the kind of service I would get and I wasnt disappointed . He kept me updated with the work being done on my vehicle in a courteous and professional matter.
Epc light and check engine light
Great customer service! Fast, efficient, with good communication.
Theyve got a shuttle to drop you off somewhere and pick you up when your car is ready. Really convenient.
Very Professional, and they did not waste your time with a lot of negotiating mumbo jumbo. They got to the point in asking what can I do, and what they can do!
Had scheduled maintenance and a recall repair done. Both were done quickly and correctly.
Were so appreciative for Dustin Wheeler and how professional he is, both with the quality of work on our vehicle and his communication.
Staff is courteous, service is complete and quick...no complaints at all!
Ryan did an outstanding job taking care of us. Thanks!
VW had a factory recall.
Brooke is a wonderful service agent.
Service Avisor took me right on time. He was very professional.