Great store- bailed me out a couple of times, but then they switched to whole sale only??? Pretty disappointed
Friendly and Knowledgeable Staff. The Replacement Parts are very reasonable and no additional fees.I recommend!!!
My fridges relay went bad, after calling several places. I ordered from Marcone because the rep told me I would have it next day. So in my mind I can still save the food in my fridge. Shipping from Jacksonville, fl to st pete, fl. No problem sir, it will be there. 3 days later still no part and $400 dollar loss in food. Why tell a customer something that you cannot deliver. Called customer service Well you only paid for regular shipping. Yes, because youre rep told me that the part will be at my house the next day. I will never use them again. Sick of companies like these getting away with treating customers like they dont matter.
Decided to brave fixing my dryer myself. These folks had all the parts I needed and were helpful and friendly every step of the way.My only complaint is that they dont seem to be reachable directly -- when you call their number you get the national hotline. Not too much of a problem, but a little inconvenient.
The parts (for washer, dryers, etc), at lower prices. The staff, really friendly and helpful. They also speak Spanish.
Good customer service but never answer the phone when I call to place orders . I have to call the main company to place an order
Great store, able to get me the part I need and save me from a killer repair bill
Ordered part they had it in stock great people friendly service definitely will go back again
I havent tried to contact the local Tampa store, but the phone agent I talked to on the national line was very informative and gave me all the pricing and the Tampa store availability information of a replacement ice maker for a friends Amana refrigerator.
Knowledgeable staff, great service, and low prices for all your appliance needs
Great bunch of people. Always have what I need.
Quick in and out counter parts sales. I replaced a temperature sensor for my dryer and they had the part instock.
Whin I call and ask. Please LISTEN
Found their customer service representative to be rude, like they were doing me a favor. How about I just order my part for less from amazon and watch you go out of business?
Nice people to deal with...Nick is very helpful
Ive been in the appliance business since 1980, Ive owned and operated Pinellas County Refrigeration and Appliances since 1999, And without a doubt, this is the worst service Ive ever experienced, Not once but over and over. The majority of the people they use to sell their parts, are inexperienced, or improperly trained resulting in incorrect parts being shipped at our expense, Once Marcone is notified of an issue or mistake on theyre part, you put thru to customer service, who in turn double charges you to ship the correct part, and makes you wait week on a refund. Also they have started shipping U.S.Mail and telling customers its FedEx Special. resulting in parts showing up sometimes 7 days later. I was assigned a sales rep to help fix the problems (Hector) Hes never returned a call, (after multiple attempts). I closed my account with Marcone a few years back, and the sales rep (John Roberts) called me every month for a year, with promises of great pricing and customer service, and after a year of going back and giving them another chance, the service has actually gotten worse. There are many competitive appliance parts dealers, and any are a better choice.Jeff Garitson
The staff is very professional and helpful
Best place for appliance parts. They have everything!
Professional, courteous, offered warranty options, service oriented
Sheila is a keeper! Give that girl a raise...Always helpful and friendly This is Why is come here The phone wait needs to be dealt with ppl..
Horrible customer service. Employees act as if they rather be somewhere else.
What kinda business doesnt except cash. Ridiculous. Parts house of brandon is the way to go cheaper too.
Great place, friendly staff !!!
Would be nice if someone would answer the phone. Your customer service SUCKS!!!!!!
Great people!
Poor management
Very good!!!!