The staff, Wayne Hammond, Fred power in Zuran As well as Robert Lopez my service advisor went above and beyond to service both of our Fords. F350 wheel drive and my wifes expedition, and went above and beyond to make sure they were serviced and completely checked out The way they are supposed to be. they are so nice and friendly And I would recommend Brandon ford to anybody. I already have Recommended them to several people that drove all the way from Panama City to buy their new Ford from Brandon Ford !!!!! Is my wife my family and I will only buy R vehicles from are vehicles from Brandon Ford they are the greatest Ford dealership!!!! MY wife and I drive all the way from Panama City down to Tampa to get our vehicles serviced ONLY AT Brandon Ford!!!!they are GREATEST Ford dealership that I have ever run across and they are so friendly, nice and they strive for customer satisfaction in in all that they do and they Achieve that!!!! Thank you Brandon Ford and all of your staff for GOING ABOVE AND BEYOND TO MAKE SURE ALL OF YOUR CUSTOMERS ARE SATISFIED AND TREATED WITH DIGNITY AND RESPECT IN EVERYTHING YOU DO!!!!! BRANDON FORD IS THE BEST IN EVERYTHING THEY DO♥️!!! THANK YOU FROM THE SCHMIDT FAMILY.. ..

As soon they received the vehicle that I ordered the sales person(Isaiah Merritt) called me to let me know that truck was ready. We set up an appointment. Once I we got to the dealership he was there waiting for us, very friendly, respectful and professional. He showed us the truck and we went for a test drive. Once we came back, we start the paperwork process that went super smooth. The finance person was very friendly, respectful and professional as well .Everybody were super friendly. They took care of every detail making us feel good during the whole process. Thank so much for the excellent service.

I want to say that April Lowe of Brandon Ford parts dept. has shown me a new level of commitment to customer service. After needing parts she found, ordered and got them to me within a day. She kept me informed and returned my calls asap. One thing I found out is she has a vast knowledge of Ford parts and where to find them.April was very professional and has the customers best interest as her first priority. I have dealt with another Ford dealership in this area for over 20 years but will now use Brandon Ford as my go to Dealership.If you need parts for your Ford do yourself a favor and deal with the best and get service above and beyond what you usually see. Ill only deal with her from now on.Thanks Brandon Ford for finding great people to work for customers who become repeat customers.Nick Bates

We didnt get any customer service. No one even talked to us. I was interested in a truck.

My poor vehicle died, they diagnosed it. They were quite reasonably priced, regardless the rumor of super high prices at the dealership. I didnt find a replacement there, but they were super nice. I have another 150 so I wont hesitate to go there for what it needs.

THANK YOU APRIL LOWE!!! It is not often to find someone in any auto parts department at a dealership that goes the extra mile to help find parts. After calling every other Ford dealership in the Tampa Bay area, I made one last call to Brandon Ford and reached April. She went out of her way to find me the parts I needed, stayed in touch with me throughout the day on their status and gave me a Great discount! She has my vote for employee of the year for sure!! If you need parts, ask for April!! She is Super nice and will find what you need!

If you want to take your new car for the first oil change and have it delivered with oil stains on the interior and scratches on the doors, book your appointment today at the Brandon Ford Quick Line.It does not matter that you have an appointment, the minimum you will be waiting in the Quick Line is 3 hours.Do not waste time reporting problems because after evaluating the situation with the employees, Lisa Steward will determine that they cannot help you with the problem and you will end up with a new car damaged by the dealers people in your first oil change.

Great dealership. 2 star rating is for the HD trucks. Look, Americans need a dependable work truck not a pickup with the brightest possible headlights you can think up. Someone tell the jacktails who designed the over bright headlights

I called to speak to a live sales person because I want to buy the new Ford Maverick. I could easily do this online but I wanted some guidance with the tow package and appropriate options. etc. I could not have spoken to a more indifferent, condescending sales person. His name was Larry. I will never buy a car this dealer and will just go elsewhere where I’ll be treated seriously and respectfully. I have bought Subarus from the same dealership for 25 years and have brought in many of my friends & colleagues who have also become life long customers. Shame on you Brandon Ford. Bad publicity is equally shareable.

Captian Rob Collins provided an excellent buying experience. I am thrilled with my new vehicle, thanks so much👍😊‼️

Wow! What a pleasure working with April Lowe. Knew exactly what parts I was looking for for my F-150 and was able to get them ordered for a great price with lightning quick shipping. Was really nice to have someone that knew what they were doing and knew the correct part numbers and could confirm that they were the correct fit!!!! I would never go to another dealership or person in the future other than April at Brandon Ford. Thank you so much for the great experience and smooth transaction! A+++++++++

I had the most wonderful experience at Brandon Ford thanks to my amazing sales guy Alex and my amazing finance woman Katie. They helped me get my dream car and made the process so memorable and fun ! I left this dealership with the biggest smile on my face as I drove away in my brand new car ! Thank you guys so much you two are the reason I will be returning to Brandon Ford in the future and recommending any family and friends to y’all!

April is outstanding in the Parts Dept. and I will not purchase any Ford accessories without her. She has made calls and gotten parts for me that no one else can….She looks after my best interest in everything she does.You would be foolish and a waste of time to deal with anyone other than April in Parts.The bottom line is she cares and will do what is only best for you. You will thank me after you deal with April.

I have been coming to ford for yrs for my maintenance on my car. This was the first time I made a appt. It went by really fast. Brian L. was my technician and he was so perfectly friendly and helpful and answered all my questions. And since it was my last fee package he kindly threw in new wiper blades. He has that smile that lights up your day. Thank you for being so helpful. Made my day. I still plan on using Ford for my maintenance needs. Will be looking for coupons tho. Thank you for all the help and amazing customer service over the yrs

Great experience highly recommend Brandon Ford to buy your new vehicle. Thank you to Bob, Katie in finance and the entire staff who we had a pleasure to work with. The professionalism displayed by all the staff is phenomenal!! Thank you so much and keep doing a great job!!

Great experience with Billy, the new guy.. He was funny but very professional. Our 6 year old son even thought he was cool.Thanks Billy!!!!

Picked up my Bronco today- what a great experience! I worked with Joenathan, who delivered everything I needed and nothing that I did not. He made sure the vehicle was ready for me once I arrived and guided me through the whole process which took no more than 2 hours. Also want to thank Bernard from the used department for making trading in my vehicle a breeze. Overall, the whole staff was awesome to work with and I would recommend this dealership to anyone!

Had a great experience at this dealer. Went in thinking I was going to get pricing outside my comfort zone but drove away in a new truck with everything I was looking for... including the color. Their huge inventory was definitely a plus when it came to finding the perfect match for me. Very happy with the deal I got on my brand new F150!

April Lowe in Parts is an actual angel. I called her in a pinch after cracking the mirror on my husbands truck and she was SO helpful. She asked me to send photos and was able to assess everything in minutes. She even called around to get a part for me that was on backorder so I didnt have to wait. I really appreciate her going above and beyond. Her service is absolutely unmatched.

Best Ford dealer Ive ever seen!Dont think you will find better prices or stock

Today I had to get a part for my Ford Fusion and had the liberty to deal with April Lowe. Not only was she fast and friendly but she got me the best price on what I was needing. Dealing with her has definitely made Brandon Ford a lifetime customer. 5 stars for sure

Excellent and quick service. I’m active duty military. The last dealership I lived near was never on time to service my vehicle when I had a scheduled appointment and when they did service it it would take 2+ hours to do an oil change and rotate tires and technicians left like smudges all over my hood/front quarter panels and door.Brandon Ford started servicing my truck on time for my appointment and had it done in a timely manner. Tyler was my service representative and he was very professional and respectful to work with.

I dropped my vehicle off at Brandon Ford service department at 11:30 on Monday. At 422 p.m. I was called to tell me that it would take 2 days to receive the park. After hearing nothing for 3 days I call myself to check on the progress at 6:30 p.m. Thursday. I was advised that my service advisor had left for the day and there were no updates. Friday I received an email with this survey asking how my service experience was. I had still yet to receive a phone call with an update or to tell me that my car was ready. I call Brandon Ford service department and Im told that my car is ready for pickup anytime. I arrived to pick up my car and check out with the cashier. I go outside to wait for them to pull my vehicle around. A man drives by and asks what I am waiting for. I tell him I am waiting for my 2018 gray Ford escape. He points to one that is sitting in the front of the service Bay and says it has been there for a long time. I advise him that is not my vehicle and that it is not even a 2018. My car is pulled around I get in and go home. After arriving home I go to look at the seat belts that were worked on in the backseat because I need to reinstall my car seats. I find that the actual buckles are not there. After some investigation I found them underneath the seat. Because the brackets are made of metal I have no way of getting these from under the seat without taking the seat out of the vehicle. I called Ford and they advised me to bring the vehicle back. Mind you the Ford dealership is a 16 mile round trip from my home and I have already done that twice. When I arrived at Ford this time the service advisor was very kind and took the vehicle back and had it repaired. This time I checked everything before I left the parking lot. If I could leave 0 stars I would have. To add insult to injury, its my birthday and I didnt plan on spending half of the day driving back and forth to Ford in highway 60 traffic

Have been a satisfied customer with Brandon Ford for past couple years with a new diesel truck. I needed parts for an older hunting truck and got in touch with April Lowe. April immediately went into problem solving mode and helped me locate parts with a great level of detail and accuracy. She was very knowledgeable of Ford products and had a vast contact list to make this easier. I will definitely recommend friends and family to conduct business with April and Brandon Ford.

Best vehicle buying experience my husband and I have ever had!! Picked out my truck online and they had it wash and ready for me to drive upon arrival to dealership. Jason and Woody were super profession and knowledgeable. I have already referred several people to work with these 2! Brandon Ford and these 2 gentlemen will receive all our future business for fleet vehicles and personal! Great guys and best dealer around

I called trying to get an appointment to fix my ford truck. They asked me the year and model and said that they dont work on any vehicle over 10 years old. I wish they would have told me that when I bought it from them. They recommended I call gator ford. For the largest volume ford dealer in the world 2 years in a row they just lost one customer. Funny how you treat the people who made you successful. I guess Im a gator ford guy now!

April Lowe is who I dealt with in parts. She made the whole experience pleasant. She goes above and beyond for the customers. One of the most professional and best experiences with a dealership in years.

Nothing is worse than having your truck packed for a 10 trip, and having a windshield wiper switch go out. My service advisor Michael Abati saw to my need in a timely matter and allowed us to start our trip. My wife, 2 french bulldogs, and myself couldnt be more grateful. Thanks again, Michael!Do yourself a favor. Become part of the Brandon FORD experience! Polite, knowledgeable, and friendly are just some of the ways Id describe the largest Ford dealer. What are ya waiting for? Go get ya some fine service and wheels!

Brought home my four-door Bronco a couple weeks ago. Just wanted to express my gratitude. Lyle was fantastic. The moment the Bronc arrived he sent me photos. He was patient and accommodating. I had to bring my toddler with me and Lyle offered him snacks and made sure the Bronco was ready for me. Thank you!

I have owned Ford diesel trucks and Excursions for the past 20 years. I have had to replace parts on these from time to time, I can honestly say that this time getting the parts I needed has been the best experience I have ever had.I recently bought a 7.3 Diesel Excursion that needs mechanical parts. I was looking to replace with remanufactured ones, I decided to check new pricing and availability so I contacted Brandon Ford. I was connected with one of the most knowledgeable, customer focused, professional individuals that I have ever worked with! April Lowe quickly gathered all the information she needed and went to work. She was refreshingly knowledgeable about the parts, availability and differences between remanufactured and new along with the benefits of going with new. She quickly had me a price quote for the parts I needed, I was concerned about availability so she quickly went to work on that and was able to get all the parts I need in less than 24 hours! She even made sure that the parts were tagged for the correct placementApril Lowe is the reason I choose to change my mind and go with new parts, she is also 100% the reason I bought from Brandon Ford. She has earned my business and trust going forward and I will not worry about shopping!Thank you April!!

I would not recommend purchasing a vehicle from Brandon Ford. I ordered a new Bronco which took several months to arrive. When I ordered the vehicle Brandon Ford was tacking on a $795 Dealer Fee which I thought was shameful of them, but with their high volume, I hoped for a better chance of getting the vehicle sooner (turned out not to make any difference). The Bronco did finally arrive but between the time I ordered and the time it arrived, Brandon Ford increased their Dealer Fee to $1295. After waiting for more than a year for the vehicle I had little choice but to pay the $1295 Dealer Fee or walk away. I have a reservation for a new Ford Lightning that I am going to move to another dealership. I would highly recommend you go to almost any other Ford dealer instead of Brandon Ford because of the ridiculous non-negotiable $1295 Dealer Fee they tack on to every purchase. Simply avoid Brandon Ford and look elsewhere.

My experience at Brandon Ford Service Department has been fantastic working with Martin Heiss directly, he goes above and beyond to give you the best customer service experience with the quickest response time and updates. He puts the branch name up high when dealing with customers, he takes pride at what he does. I would Definitely work with him again.Thank you Martin Heiss

5 STARS for the excellent support from April Lowe in the Parts department!Thanks for finding me the trailer camera / TPMS sensor package and getting it so quickly. Before April answered the phone, I made several phone calls to Brandon Ford for help over a two day period only to be put on hold or transferred to a phone that never got answered. When April heard my frustrating experience she kept me on the line, got me answers to the questions I had about the part, then found the parts, verified they actually had them in the warehouse across town and made sure that I had them the same day! Thank you April! More employees at Brandon Ford should strive for the level of customer care that April delivers.

I will NEVER visit this location again. The service technician that I had was a straight up B***!. Very unpleasant to deal with and very unprofessional. Condesending attitude. And a want to be know it all. I brung my vehicle to be inspected because my transmission fluid was leaking and my wheel was wobbly. Diagnosing time frame, I was told would take about 2 weeks because they was short staffed. Marty lacked communication skills as i had to keep calling to get updates about my vehicle, and exaggerated the condition that my car was in. Being that my car was in a collision He didnt want to honor my 36 month warranty on my vehicle by saying that the issues that was wrong with my car was because of the accident. As if the warranty was going to come out of his pockets! I took my vehicle to another shop, to come find out my wheel issue was minor, I just needed an alignment. And the transmission leaking was due to my drain plug being over torqued, which put a crack in it. Which I was told was a common issue because of the type of tools the shops use to unscrew the plugs. Go figure!

These guys are top notch. Very considerate, efficient, and knowledgeable! They are completely transparent, making the car buying experience pleasant and enjoyable. Go see Lyle, Zoran, and Woody to get in a great vehicle, for the best price, and enjoy the experience of buying a vehicle with great people!

Abdullah made the process super easy and no pressure. We were given all the time in the world to check out the truck and the sales manager gave me a fair price for my trade in and didnt have to do the back and forth game. Hands down the best dealership experience I have ever had. From our decision to buy to us driving off in our truck was under 2 hours.

After being referred to Brandon Ford, we stopped by to look at some car options., I would have to say by far it was the most unprofessional thing I have witnessed in my entire life. While in the building an employee slammed the glass door so loud I can’t believe it didn’t break, as a military vet this action startled me so much I was shaking . Then they proceeded to smash something against their desk repeatedly so loud and began to scream . At this point I can only assume that the recommendation I got from my friend was absolutely inaccurate.For the best interest of myself and my safety I left immediately, and I will never come back to this establishment ever again .With this crazy world that we live in it’s not worth the risk, I will do what I feel is right and let everybody that I know about this experience I had at your dealership.

I have been a faithful customer of Brandon Ford for my past 5 vehicles. My most recent interaction was with April Lowe in the parts department. I was looking for a part for my vehicle which showed back order, even using outside resources. April went above and beyond to find my part AND had it in the parts warehouse the following day! Thank you for your hard work and above and beyond customer service!

Three words of advice...make an appt.Very busy service dept. but I must say, they have a routine to take care of folks. I was very impressed.

April Lowe (in parts department) is the definition of Excellent Customer Service. Its obvious that she has an extensive knowledge base on parts and truly cares about the customer. Thank you again for going above and beyond April!

Bought our 4th vehicle today. The Best service ever!

Tommie Gomez was absolutely the best guy to work with for my accident. He kept me well informed and was a TRUE professional with the knowledge to backup. I also want to commend the administration on their ability to expedite ALL processes to minimize the inconvenience. I HIGHLY recommend them for any and ALL vehicle issues!!!

The parts department at Brandon Ford is like none other!! I highly recommend asking to speak with April Lowe when needing any parts. She was very knowledgeable and professional. Definitely will be dealing with her again!

Oct 28 I heard from the owner below asking for me to call. I called a day later and left message.We went there the first few days in April 2021 to look at the F250 crew cab 4x4. The salesman Danny was great. But had to leave for an emergency. The second salesman was nice also. We test drove a truck and was going to buy it only to be told when the paperwork was almost done that it had been sold while we were test driving it. After looking at and test driving 4 other trucks and for one reason or another 3 of them couldnt be sold. Get in to do paperwork on 1 and they had the wrong truck on the paperwork. The 5th truck was advertised as having a 48 gallon gas tank which for camping is what I wanted. 10 hours later yes got there at 9am and left at 7pm we drove out with a dealer demo truck only to find out while with the sales man at the gas station it was a smaller gas tank of 34 gallons not the 48 gallon that was advertised on line. Also the windshield had 3 chips in it which we did not see because they hadnt cleaned the truck when we test drove it.. Sales man said I can go through my insurance or theirs. Of course I went with theirs. Management or owners never said a word to us or apologize for the issues. Nothing. Might I add we drove from Jacksonville area 175 plus miles one way.

Katie Sardoni was amazing!! I could not be happier with my experience!!

It was late on a Friday afternoon, Sept 24 2021. I was traveling to SC and a cylinder head temp sensor went bad on my F150. When I got it to the service department, I was told that since I didn’t have an appointment that it would likely be middle to late the following week before they could get to it. I grabbed what I needed and left the truck there. I booked a local hotel room and a ticket to fly to my destination the following morning.Saturday morning when I turned on the phone after my first flight, I had a message from the service department saying that the problem had been diagnosed and a price for the repairs. It was ready to go.Though I had already left town, I wanted to express my gratitude towards the service department at Brandon Ford for the efforts they took in repairing my truck as quickly as they did.

I had a 9:00 appointment for an oil change. I arrived 15 minutes early. I waited in line for 30 minutes for someone to take my information. I asked, roughly, how long will this take. He responded 2.5 - 3 hours! What’s the point in making an appointment if just an oil change will take 3 hours? I don’t think I will be coming back here for any services.

Their service department has NO CUSTOMER SERVICE!!!! We had a 10:30 appointment and after we get there we are told they running 3 hours behind do to a bunch of excuses. So instead of letting us leave and bring the vehicle back after a call to let us know they are ready for it, they want us to sit there the entire time and wait!!! As if that is all we had to do. But when we asked them to do that, we were told they don’t do that. Well, I will go to another dealer who wants to take care of the customer and their time.

Todd Richardson was our service man advisor and I have to tell you that man went above and beyond my expectations. We have a couple bumps with the service department at Brandon Ford but this guy I will come back to time and time again. He is very professional, personable and all around a fantastic employee ! 10/10 recommend him to anyone who needs there car serviced !

We had a great car buying experience with Tommy Shelly. He really went above and beyond to help us get a great deal and fast delivery. If you are in the market for a new car give him a call at Brandon Ford!

I have been to two other Ford service departments in Tampa but I always get the best service and results from Brandon Ford Service. From my service advisor, Scott Parker, to the technicians who work on my truck. Scott is always courteous,professional and honest and always takes great care of me when I am in for service. I have never had to return to have the same problem fixed again as it is always fixed right the first time. They have even fixed a repair that was done wrong from another Tampa Ford dealership. No reason to use any other service department.

Marty is always great. He takes care of all my car needs. Thanks again

Weve been looking for a Ford F-150 Lariat for about 6 weeks when we discovered this one in Florida at Brandon Ford. It has everything we wanted plus a few extras. We are excited to get this truck!Lyle was very friendly and knowledgeable. He made the purchase quick & easy. We were also introduced to the finance man, James. He was a very friendly and personable guy that definitely knows his part in all this.....he sailed right through all the paperwork. This was a very fun and enjoyable experience. I would recommend Brandon Ford for your next new or used vehicle!

We had our car serviced there for a recall on the rear camera and were pleasantly surprised to be finished in an hour. The service lounge was clean with adequate seating for the people who were there. Restrooms were clean and they had coffee, water and vending machines available.

First I want to say, Michelle & I will ALWAYS recommend Brandon Ford to everyone! Alex Morphew greeted us from the get go..(actually when Michelle & I were approaching several of the salesman..I said Lets key in on the guy in the white shirt and HUGE Smile) and is by far THE BEST salesman we have ever worked with and we have purchased many vehicles & RVs. There are some salespeople that should be trained by Alex. He was personable, friendly, knowledgeable...very funny and most of all, gave us space & time to make our decision, not pushy - very, very important quality. Michelle & I really enjoyed working with him, so much, that if and when it comes time for me to have a new vehicle, I hope that he will still be there to work with us again. And then...we met Ms. Katie Sardoni - she & Alex are like 2 peas in a pod! Absolutely love her as well..all the same qualities and made our financing painless and made sure we understood all of our options and that we knew how to spell our own name (a little inside joke for Katie :) ). Please make sure these two are well compensated and treated with the utmost respect as they both deserve it! Thank you both for making our purchase of our 2021 Ford Explorer a wonderful experience!

April Lowe helped me today! Great customer service she has! she is going out her way to get a part I need and will have it for me as soon as tomorrow morning. Thank You 🙏

Great deal and had me in and out in less than 2 hours. Even installed a new bed liner. Price out the door was 4k better than my local dealer. Give these guys a shot I think youll be glad you did!!!

Took my truck in for service for an issue that was covered under warranty. Took 2 weeks to repair however Marty, the Service Advisor, was very attentive and friendly. He kept me updated every 2 to 3 days. 👍🏼👍🏼

First time purchasing a car at this dealership. Having done this many times before I can easily say my experience from start to finish was absolutely the BEST! I was looking for a Mustang convertible in a specific color and packages, which Brandon Ford had. So I contacted the dealership and Jake was the salesperson who got on the phone. I have to say right from the start he proved willing to help me out as I live 3 hours away. I asked him to do a virtual tour of the car and he was more than accommodating. Jake was always professional throughout the entire process and we did much of the purchasing over the phone. This by the way was a present for my wife. Not once did I feel uncomfortable. The day came when my wife and I went to dealership and met Jake who handled all the paperwork quickly and we went to meet Woody who finished up the financing we had prearranged. Everything went smoothly, professionally and perfect. Would definitely see Jake again for my future purchases. Needless to say Im one satisfied Ford guy! Rick Rogers.

After many many months of research I finally found the truck of my dreams! Brandon Ford had it on the lot! Wife made an appointment for me and I was assisted upon arrival. Salesman was a bit busy at 9:35 in the morning and my appointment was for 10am. For $6000 savings I had zero problems waiting a few minutes. Salesman (Chris) finally got to me. Showed me the truck throughly. I took for a 15 minute drive and it was perfect. Back to finance I went. I was offered many choices on warranties but I just really wanted the truck/payment info. Terms were good enough so I bought it.Great dealership! respectful of your time and get you in and out. A+++++++ I will make the drive again and again if I ever need another Ford!

As of the time of writing this review, 7/19/2021, Brandon Ford will not perform routine service on my 2003 F250. I was informed they have implemented a policy to not work on vehicles older than 10 years old.Previous to this, I was very happy with the Service Department.

April is amazing!!! Worked with me on getting some hard to find parts and got it all ordered. Very professional !

April Lowe was a huge help in finding my oil filters when no one else could! She was professional, courteous, and found my parts asap.Thanks for the save, April! :)

Every time I go to Brandon Ford it makes me never want to go to any other one. I drive out of my way just because I know the service here is far better than any other Ford. Huge shot out to Tyler and the whole service team again.. I’m really thankful they’re always there to help even when it’s busy

*Service Center*You can see my prior review from several years ago about the poor service we had here.We bought a new car from Brandon Ford 5 month ago. When it came to buying the extended maintenance warranty we expressed our concern about the service department but was assured the service department had new management and improvements were in place.Today, my husband brought his car in for service. When the car was done he talked to the service center he told them he would be there between 5 - 6 to get his car.I dropped him off just after 5, his paid receipt is time stamped 5:24pm. He called me and said his car is blocked in and they can’t find the keys to the other car to move it.It was more than an hour before they found the keys. During the time no one offered sympathy, remorse or encouragement that they were working to resolve the issue.When his car was finally unblocked the manager refused to come speak to him about the incident.This service center is beyond ridiculous. The other comments below about 6hr oil changes when you have an appt and damage to vehicles while in their possession are ALL true. We have experienced it all first hand.Be warned, pick another service center, this one will only frustrate you and waste your time.

I have known Wayne since I was a teenager and he is one of the best men I know… If you want an honest man’s word that that the car your thinking about buying is a good quality, reliable car then just put your trust in Wayne.,,, And you will never go wrong…. Lori Bailey.

Shameful. I had some business in Tampa to do so I stop by this place. Looked at the F250 gas version. In orlando, this truck is selling for $58k, but at Brandon they have marked up to $72 to $76k. They are charging a $1296 dealer fee plus another $6-$7k for Market Adjustment. They ought to be ashamed doing that to consumers. Want to save at least $10k go to Orlando dealers.

I purchased an f350 this week what a great experience fastest time at a dealership ever was in and out in less then 2 hours drove all the way from Miami well worth the drive! Go see Danny Medina he’s the man no bs tell him what you need and want to pay he’ll make it happen!! I shopped around all of FL and Danny got me a deal that no one could beat! Very happy

Had an amazing first car buying experience it went smooth fast easy and no stress. Thanks to captain Rob and my finance guy Mr Channing and thanks to them I now have my dream car

If you know what kind of truck you want and you go there to buy it. Do not talk with Luka. He will not sell you the truck you want. Luka tries to sell you a truck with a $12,000.00 upgrade. Thats Not for me. So I guess I need to go visit Bartow or Gator Ford.I left Brandon Ford very, very disappointed 😞 and displeased. Not at all the service I am use to.

April found a tough to find part and had it ready for me in one day. She provided excellent customer service. Thank you.

Three stars because an appointment does NOT mean your vehicle will be seen.It only means they will take it and hold onto it until they are ready to work on it.

Friendly service. Everyone working hard to get everyone out quickly. Bathroom and waiting area very clean.

Traveling down here from S.C., called service dept to have a power steering pump replaced, had to leave a message. I was called back and turned away because, and I quote... the 09 F150 Lariat was TOO OLD!!! The truck is a 2 owner vehicle purchased at a FORD DEALERSHIP!! Id not buy a used blown tire from this dealership. And Ill tell anyone wholl listen the same.

Hi, recently l had issues with my dummy gages from my 2020 F-150, ABS, tracking, hill asst. Would come on, well l brought it in, and Marty was my scvs.advisior, in 24;hrs.droppung off the truck n he put me up in a loaner, he called me n said issue resolved, l wasnt expecting it back so quick, kudos to Jasmine making an appointment n Marty n Kyle the technician, cant say enough but thank you so much!!! Highly Recommend Brandon Ford.. 👍👍

Great selection and customer service. The only downside to the volume these guys do is there is often a long wait to get certain maintenance services performed, however usually can accommodate in some fashion when you stop in.

Very attentive sales staff.Ricardo Liburds friendly enthusiasm has been more than a welcome change compared to other local Ford dealers.He has helped us through every step of ordering and upgrading our 2021 Bronco.Dont waste your time with other dealers.Brandon Ford is where its at.

Huge Thank You to Brandon Ford and to the most amazing salesperson, Danny Medina, for making my first car buying experience absolutely perfect. I just love my new F-150! Before visiting Brandon Ford, I checked out another dealership and was not even given the time of day by the salesperson there. Buying a car is already a stressful experience so after being treated that way, I felt even more anxious as a first time car buyer. But from the minute I stepped foot on the lot at Brandon Ford, I felt comfortable and put totally at ease. Danny was just fantastic. He showed me all different kinds of trucks and was so knowledgeable about each one. He found me exactly what I was looking for within my price range. He really listened me and made the entire experience from start to finish as smooth as possible. Brandon Ford has a customer for life!! Thank you so much!

We bought our 2019 Ford Explorer at Brandon Ford and we had Matt as our salesperson. Matt was awesome! We live about 3 hours south and we didnt want to go and hassle and then leave empty handed. We discussed everything with Matt we wanted beforehand and he delivered! We got to Tampa and we got our SUV quick and they made it all so EASY!!About 1 year later our car had a sensor mishap and ON A SUNDAY they were able to get a tech out to help us so we could drive home safely! And we werent even in Tampa to go to Ford but they were AWESOME yet again! Thanks Matt for being the BEST! and shout out to the sales manager for your quick thinking and helping us out!

I didnt purchase my 2020 Ford Explorer here however since I now live in FL, I get all of my vehicle work done here. I highly recommend booking an appointment. The wait time varies but I usually plan on 2 hours so I take headphones and a laptop. Work is always done well and the service techs are friendly and helpful on questions and pricing.

I wish there was a zero-star option. They refused to service my truck because it was to old. I took a Ford truck to a Ford dealership and because it was more than 10 years old they would not even look at it.... Ive purchased 4 vehicles from them but I will never step a foot on their lot again! My parents and my wifes family have said the same. Bartow Ford advertises customer service, Im trying there next.

Edward Guinn was so helpful and put us at ease! So glad to see a dealership taking COVID seriously.

Brought my Explorer to Tyler King at Brandon Ford to get it an oil change. As always, Tyler did an excellent job getting it done in a timely manner. He is THE reason I bring my Explorer to Brandon Ford to get it serviced, since I know I can trust him.

I cant say much. I counted a dozen or so salesmen. A couple said hi. None asked if they could help me. While I do appreciate the lack of being attacked, it was still off-putting to see many of them talking in a group, some looking directly at me, and none looking for the sale in this economy. Lets ignore the fact that I went through the hassle of getting there, unloading 2 kids, and making a B line for an 85000 dollar truck, in the rain, which required me walking to the absolute furthest side of 4he main building. I suppose Ill just keep the truck I have. I just thought it might be nice to buy a custome, Florida truck. Not quite sure how they are the volume leader of the world unless they do a lot of fleet vehicles. Seems unlikely, considering the local police arent even using the f150 police interceptor...the fastest police vehicle available and purpose built for police work.

Everything was great. Everyone there was courteous, friendly, and knowledgeable. I will not take my my car anywhere else from now on.

Everyone knows how stressful car shopping can be but if you want a better experience you have to go to Brandon Ford and ask for Robert Acree. He was the BEST salesperson we have ever dealt with. He is knowledgeable, helpful, and friendly. We never felt the high pressure typical car salesman tactics that turn people off to car shopping. He made the whole process as painless and easy as buying a car can be.Brandon Ford has a huge inventory and makes it easy to find just what you want.We are thrilled with our new F150 and happy we went there.

Food & Service was very good. Prices were excellent

Staff is nice and very knowledgeable about Ford truck. Were in the market to look for another Ford truck so we will be back

$1295 dealer fee,, this is just crazy. I can understand selling a vehicle at MSRP but adding a BS fee of this amount is just price gouging and taking advantage of people. Youll never see me in this dealership again.

Service dept. horrible service….. They mess up your vehicle even more then when you brought it in. Management doesnt take responsibility nor provides any actions to correct the situation here, Willl never come here again, drove all the way out of my way to get wonderful service as advertised and turn around an get slapped in the face with horrible service, only giving one star because i have to give a rating but if i could it would be 0. If you want horrible service and an i dont care attitude or its not my fault excuses you should definitely go here .

We have bought several vehicles from Matt Salling. Everyone at the dealership, especially Matt and finance manager, Kris, is very professional and accommodating. We always recommend the two of them and will keep coming back.

Brandon Ford,I have never gone there and gotten less then 100%from everybody. From the guy that check you in to the ladys that check you out. First class dealership.thank you for all that you do.

Finally, a car salesman that does not pressure you or upsale you. I highly recommend you ask for Jason Broadwater. I was thinking of going from a xlt to a lariet and he explained I could add a leather interior to an xlt and save a lot of money.

Awesome! Great professionalism, Great service, very friendly, and knows how to treat their customers

Went in looking to buy/reserve a new Bronco during a slow time of the day. There were a bunch of associates standing around chatting with each other and ignoring us. We saw a Bronco sitting out front and asked an associate if it was sold or what and they informed us it was the test vehicle that they will have for 6 months. So we asked to take it for a test drive and were told you can only test drive the Bronco if you bought one already. Who buys a vehicle without test driving it first!? Luckily we found another Ford dealership in the Tampa area that let us test drive the Bronco, which we ended up reserving 2 Wildtraks with no issues! We had higher expectations for this dealership, but after our experience we won’t be back.

This dealership hands down is the best Ford place around. Sam and Isaiah took good care of my son with his truck purchase and trade. We are very please with their service and expertise. The prices of vehicles are the lowest around. Its worth the drive. Go today!

Dealt with Ed Gunn and by far was the best sales man ever! Deal completed in less than 2 hours. Woody in finance was fantastic as well. Overall best car buying experience and will be happy to bring my wife in when her lease is due to see what magic can be made there too. Thank you all again for a wonderful experience. From Nicole H. Purchased 2018 Edge Titanium 1/31/21.

Every time i have my vehicles services they are always fast and friendly. Great job Brandon Ford.

Very poor customer service. Last week. It took them 6 hours for an oil change,. yes 6 HOURS!!!! and not a single apology about it. even after making an appointment online. With the excuse that their online system was not working.Dear Ford Brandon. If your online system is not working just take it off or fix it. So this events dont happen again for anyone in the future.They also should have a sign that says We only serve Ford cars!because if your car is not of that brand the customer service will be terrible.Unfortunately for me, I bought a used car from one of the Ford dealers with a contract for these types of services like Oil Change that covers Nation Wide they said in all Ford Dealers. Honestly If I can cancel this contract I would do it IMMEDIATELY

Id give a 0 if possible. Set up an appointment for 12:40 and arrived early to be punctual. All that was needed to be done was rear breaks and oil change... took 4 hours!! I dont know who dropped the ball, no one had answers and it took forever. Then when the car was pulled up the lady to cash me out disappeared for like 30 mins. Buying a car was easy but I wouldnt recommend their service center to my worst enemy....