Waiting for the outcome from my hit and run, then I can comment, but so far Jennifers been outstanding.

The Body shop is one of the finest in the Tampa Area. If you need any brand of vehicle repaired correctly the first time, take it to Ed Morse. The team is qulaified and keeps you informed all the way from take in to pick up.

Jennifer Pena was GREATTT. Her customer sevice skills were above and beyond what I expected. I look forward to doing business with you next week. Signed the happy customer

Was rear ended and went there for Collison work, I picked up the car 4 days later than what was quoted to me. I picked it up on a Wednesday found additional damage to the back passenger door addressed the damage with Candido (the representative I was working with) who blamed my door guards and said its just like that. In hindsight that should have been a red flag, the door had issues through the night notified them that this was an issue. Later in the evening to find out my reverse lights didnt work. Went back on Thursday to the door looked at again because it still wasnt closing correctly and my reverse lights fixed and was told well it was just like that. Left Thursday to find my back brake light didnt work at this point I had missed two days of work to pick up the car and address the issues. Then Friday my back gate is making this cracking sound after getting groceries to find that was blown as well. Please keep in mind its a car with less that 20,000 miles on it. UNACCEPTABLE

I set an appointment for an estimate. The appraiser was waiting for me right in time. The estimate was thorough, quick and right in range with others I received for the same repair.

We don’t have a Cadillac, but we were sent there by our insurance company to have some body work done from a recent accident. We were treated like royalty! The work was done beautifully and fast!

I recently had my car in for repair due to a collision. The service was great! From the moment I called to make the appraisal appointment till the repairs were completed I was kept informed of the process from start to finish. Candido was my contact and was extremely courteous and professional. My car was completed on time and looks great. Even though my car was not a cadillac, it was repaired with OEM parts and looks good as new. This is the 2nd car we have had repaired at this collision center and have been happy with the repairs and service both times. Candido was our point person last time as well, which was a couple of years ago, and I cannot say enough good things about him.

I brought my car in for bodywork and while it was there some thing got sprayed on the inside and outside of my vehicle. The person I dealt with at the body shop kept trying to make excuses and ultimately took the car somewhere and claimed he hand washed it. Because of this, I was running late and needed to leave but even before I got out of the parking lot, I noticed a substance on my side mirror, windshield, and interior surfaces. I called the gentleman back he told me to bring the car back the next day. I spoke to the manager and he assured me the inside and outside of the car would be detailed to clean the residue and gritty substances. Back to the car rental company and over an hour later, was on my way. A day and a half later and I picked up the car and it still was not right. The sandpaper like texture was still on the wheels, the interior had not been detailed and I was told to bring the car back again. I don’t understand why NO ONE is checking to make sure the problem has been solved before they call me to pick the car up. I am so disappointed in the lack of professionalism and follow up! Lots of promises, lots of apologies But no follow up or accountability.

This is the best collision center! Collision repairs are never fun but they hve done repairs for me before and currently doing another. Always 5 star service! Any make vehicle

NOT A BIG FAN

My repair rep Candido was very responsive and provided exceptional customer service! I would recommend Ed Morse collision center to anyone! Repair to my truck was top notch flawless! Thank you Candido and team!

Always professional, work is complete in a timely manner. My car looked perfect after the body work was done. They called daily to let me know the progress. Highly recommend!

All of the staff in the collision department were courteous and professional, all work done perfectly and on time.

Collision repair was excellent.

Candido was great.

They made my car look just like the day I purchased it. It was done in the time they promised with updates almost daily. They worked with my insurance company and made my rental car arrangements. Best experience!!!Thank you Jennifer for all you did. So happy to have my car back.

This is my second time using the collision center (they are an approved vendor for my insurance), and if it goes as well as the first time around, theyve earned every single star. Great communication, they work with my insurance to make sure everything is taken care of, and they do excellent work. As long as I have this auto insurance, I will insist on Ed Morse Collision Center being the only shop who repairs my vehicle.

Everyone that I came into contact with very professional, nice and accommodating. I felt like a VIP.

This is a very well laid out building on the campus of Ed Morse Cadillac. Upon arriving at Ed Morse, it was a little hard finding it at first, but the signs help guide you. I do think they need more signs for the people who come in the other entrances though. Upon arriving at the collision center, when walking in, it looks as if its the sales room with new cars in the lobby. I was greeted by the receptionist and one of the estimators. Not really sure of what to call their job title. They were really nice, polite and non pushy. If I need work done to my GM vehicle, this is where Im coming to. Im sure they work with other makes and models too, I just own a GM vehicle.

They are awesomeEricJennifer

The most pristine collision center Ive ever visited.

Checked online, said they were open, went there for a repair, gate was locked. Drove home, submitted request online, they never got back to me... theyre far too important for you, dont bother...

Didnt offer additional work while they had the vehicle. I would have gladly paid. Didnt return calls. I would call and leave messages and have to call back after waiting a full day for a call back.

Great job on my car. Great service and very attentive employees. Will go back again if I get into another accident.

My go-to shop for repairs for my Cadillac. Must negotiate price!

Left a car there for body work. Very helpful and courteous.

As soon as I walked in I had great customer, female I was kind of worried that I had to deal with a man, and thank God it was a woman help me and directed me and told me what to do with my collision

Fantastic service dealing with the adjusters and keeping me up to date on progress of bumper repair

Great staff. Great work on my car.

Candido is the best!!