If I could give me car back to these people I would. The car is great, the management here are the most unprofessional people I have ever met. These pictures are of the jack in my car. The FIRST time I used it, it bent and the car fell off the jack. Had my hand been there, or worse, the outcome would not be good. I came to the dealership to see what they can do. The used car assistant manager is the most unprofessional person I’ve ever met. Accused me of not knowing how to change a tire and blew me off. The service manager told me “sorry, it’s past the warranty” even though it was the first time being used, however, he called me the next day and told me he would get it replaced and I had nothing to worry about. To be clear, the service department isn’t who I feel is at fault, they were the only ones to see what happened, and at least replace it. I would never recommend this dealership to anyone, 0 out of 5 stars wasn’t an option or I’d give them 0. The unprofessional, inability to take responsibility, or accountability and lack of customer service is by far the worse I’ve ever seen.

The dealership was top-notch, both Ron and Megan were very dedicated about getting us on our new car as quick and easy as possible.90% of our efforts were completed online, so we did not spend a lot of time at the showroom doing paperwork which is definitely a positive aspect of the whole deal.Unfortunately with the current situation of new car supply and demand, we had to wait a little bit to get our new car, but once it was in, it took us less than an hour to finish all of the paperwork and get our keys, by no means the delay on delivery is reflected on the dealership, Ron kept us informed about each step of the process and where our car was.Meghan also was very helpful and informative during the entire process.We are really happy and enjoying the new car, and we just picked up our second car in less than a month from the dealership.If you are looking for a new vehicle, call Taylor chevy and work with Ron Curtis, we were very happy with the first car, that we bought a second one from him a couple of weeks later.

I have dealt with Brian on purchasing several Chevy trucks. He is very friendly and knowledgeable on all aspects in regards to buying a new vehicle. I would highly recommend him to anyone for a great experience in wanting to buy or lease a Chevy.

I am always impressed with how quickly you complete service for me. I dropped the car off at 8am and had it back by 3pm. The process is smooth and the work is always high quality.

Everyone was so pleasant and friendly. Plus they were very knowledgeable about there products. Going to the dealer was a very pleasurable experience. Carmen our sales lady is exceptional. I would buy a car from her because she made the whole process very easy. Also the Service manager Todd Varga, and Business Manager Dave Pihlod were very nice as well.

Friendly customer service. Quick repair time. I did have an issue with vibration on my new Equinox. 2 different techs drove the car and couldnt notice it--but the complaint was entered into the car history in case it gets worse in the future

Started with a simple online inquiry about a lease traverse deal to a phone conversation to coming in and signing paperwork. I have leased several GM vehicles and the process from Taylor Chevy was #1. Highly recommended Alice, she was great! Thanks Alice!

First timer leasing, and I can say Ron is a great guy . He went above and beyond to get me in this truck . And with this chip shortage it was the ONLY truck they had .So of course I took it up north into woods to get it dirty 😀Ill be his customer for now on without hesitation 👌🏽

Chris was very attentive and helpful. He was able to hold a car for me and have it come in 4 days later and I was able to pick it up that

Andy was great! I told him I don’t want to be there for no 4 hours. Andy had me out in one hour and 45 minutes with keys in my hand!!!!! Great job!!

Ask for Carman. Shell take care of you. Best experience Ive had with an auto dealer.

How can anyone make taking your car to the dealer an enjoyable experience? Well just ask Becca and Jennifer in the service department because they truly make having to take my car in painless. Becca made sure I was up to date every step of the way. And I’ve never laughed so hard during drop off and pick up of my car. I usually have Jennifer as my service rep and she is equally as awesome!

Repairs done in a timely manner. Service rep very knowledgeable and polite.

I don’t recall their names, but the women who work out in the service area were so helpful and patient! My rewards weren’t working, and three different women tried helping me. Ultimately, it had to be resolved over the phone, but I appreciated them so much for trying!

Jeremiah was beyond helpful with my situation and went out of his way to find a vehicle for me! I am not a fan of car dealerships usually so Taylor Chevrolet definitely changed my opinion. I will continue to buy my vehicles from there and encourage others to do the same!

I know my experience at Taylor Chevy will always be good as long as Ron Curtis is working with me! I’ve referred (and will keep referring) every friend and family member to Ron because I know they’ll not only get the best deal but the best vehicle for their needs. Ron is consistent, caring, transparent, and knowledgeable. He makes the normally cumbersome car buying/leasing process simple and enjoyable! 10/10 for Ron and Taylor Chevy!

Ron Curtis had all the ducks in a row and made the experience very enjoyable

My vehicle was there for 3 weeks. It was towed there and inoperative. The customer service was not very professional as my representative was getting frustrated because I asked her questions. I reached out to both the service manager and the general manager. No response from the general manager the service manager followed up and left a message stating that I misinterpret what the GM customer service shared. I purchased 3 cars from this dealership (my moms, my husbands, and my own). I do not feel comfortable bring any of my cars back to this dealership nor to purchase.

My sales rep Alice as most delightful and informative as I would expect. She worked on getting me to the price I was willing to pay for the lease. I have recommended her to several friends and family members. I believe sales staff are the biggest attribute a dealership can have to selling autos and satisfying the customer.Thank you!

The GM Mark and salesman Ron were so helpful throughout the process. Although Chevrolet had issues allocating cars to the dealership, the staff kept me in the loop and updated me often.When I got to the dealership, paperwork is all ready and Ron and his assistant walked my wife through the Chevrolet app, the vehicle and helped her with any questions.I had my two year old son with me, and Maureen at the front desk gave him candy and made us feel so welcomed. Works class customer service.

Everyone was so wonderful to me and to my daughter Violet. I really appreciated that. My service appointment went smoothly and I was really happy there was a same day appointment available because me and my family are taking a road trip today.

Alice Iskra was amazing. My wifes car was totaled and we desperately needed a new Equinox. She was super helpful, friendly, and efficient. Got us back on the road in just a few hours. Highly recommend this dealership and highly recommend Alice!

Dennis is an awesome salesman in the used car department. Great guy! Reccomend him to everyone! Thanks for everything!!Edit: After a little miscommunication, because the truck needed service, I lowered my rating. After we finally got in contact, Julie and Dennis made sure I was 100% satisfied. Thanks again! 5 stars 🌟

I received a warm friendly morning greeting! Ashley brought the paperwork out to me where I was seated in the waiting area to be signed. My wait was not very long and I expected at least an hour to 1 1/2 hr wait to have my car maintained. She came back out and escorted me to the cashier to pay my bill and wished me a great day! I was pleased with my time there at Taylor Chevrolet

Theyre keeping my gfs car for probably over a month after we brought it there for the same problem twice before this and charged us both times. Gm has already determined the problem with this particular vehicle and theres a class action lawsuit active for it even now. My guess is that they dont want to even put any work towards diagnosing if it is said problem because of it is we wont have to pay for the repair.

Alice my salesperson was awesome she was friendly, helpful and very personable. I had 2 bad experiences at this location and vowed to never go back but Alice contacted me unexpectedly and won me over. I absolutely love my new Blazer RS and I got a fantastic deal. It’s totally fabulous!

Although I was late for my 415 appointment Taylor Chevrolet took me in anyway and took care of my oil change and tire rotation with out any issues. They are always nice and helpful! Thanks guys

From start to finish, and even a quick response to a follow up question, Rebecca (Becka) was upbeat and very knowledgeable, and I dropped my Blazer at 7am.Patrick dropped me off and work, and was friendly and professional. 5 + STARS for my overall experience!! Keep up the great Customer Service!! :)

I Had an issue with getting the kinda car I wanted yes I had a small down payment but these guys worked hard to put me in a vehicle that I liked... I think they have a customer for life lol! I was very persistent but they got me a great deal on a car stop by and see Dennis, Kurt, or Jason if you need a new ride today. 😊😊😊 And Thank You Julie 👍🏾 They really did go that extra mile.

My wonderful salesperson checked on me while I waited. Shawn checked on my car too. It was much quicker than I thought it would be.

I had no issue with Becca. However, when I scheduled the appointment I was told there was no way that a engine light on the dash could possibly be for changing the timing belt, bring it in for a diagnostic. So I brought it in, sure enough needs chain changed, and then was told it would be about 1 1/2 MONTHS before that would happen. Yeah, so I brought my Tahoe home. Bad part is I just got timing belt changed on my Cruz last month and my Malibu is due now too. So I would have brought all 3 in for you to do. Not so certain now.

We just purchased our third vehicle from Taylor Chevrolet. The first two were used and the salesman Dennis is great! Very personable and professional. Our newest vehicle is a 2021. Dennis introduced us to Carmen in new car sales. She is simply amazing! She is very friendly, professional, and thorough. She was very prompt in returning phone calls and she assisted us in finding the car that had everything we wanted. She took the time to go over many functions of the vehicle and helped us set up the perks that came along with it, prior to us driving off the lot.From sales to finance, everyone was exceptional! We have never had a more pleasurable and satisfying car buying experience! Thank you Taylor Chevrolet!

The service I received at Taylor Chevrolet was wonderful. But when did the car company stop with the incentives like filling the car up with gasoline, a car wash, checking all your oil? None of this was done.

Ron Curtis is always courteous and friendly. I have been going to him for years and he never disappoints. Thank you for the great service!

Love it got me what I needed same day big shout out to Flo and the rest of the people who work at this place very friendly also Flo will get in a vehicle highly recommend this spot its the place to go when you wana shop Dealership certified pre-owned or whatever I love my 2019 impala premier

Pam Parker.. My husband and I recently bought a truck from Taylor Chevrolet and were pleased with the purchase. Our experience with Andy was great he followed up with us concerning any problems we had right away. This is our 2nd purchase from this Dealership.

My cabin filter was checked in the yellow column as may need changed. I highly suspect it wasnt even checked. I personally replaced it at the end of July. Also, the contents in my glove box were not moved. Nonetheless I checked it the following day and it is clean. I have a picture to support. I am now questioning if everything that has been checked as inspected has really been done.

Went for oil change and tire rotation. Done in under an hour! So happy with that and the friendly people there. A+

The staff and service individuals were friendly, and welcoming from the beginning of the appointment until the end, keeping me informed about the process and time for my vehicle.

What in the world happened to this dealership’s service department. It used to be exceptional. I dropped off my Equinox a week ago to get the air conditioner and blower fixed and it still hasn’t been looked at by a technician. They say their too busy. Really!! If you’re too busy, why don’t you stop taking appointments or start scheduling out a month or two later. It’s costing me a lot of money to rent a car. I can only imagine what they are going to charge me for the repairs.I’m kinda perplexed. I was reading some other reviews and some folks say they dropped off their automobiles (within the week) to get serviced and their cars were fixed right away. Again, REALLY? I wish I was a fly on the wall so I could see what is really going on in that service department.This is not the same service I grew accustomed to when visiting this dealership. Enough is enough.

I came in looking to buy a specific vehicle. Lisa was quick and so helpful. I was done so fast. Highly recommend

When I dropped my car off for a oil change and tire rotation--I was not made aware of the special that was going on and she quoted me a much higher regular price. I had to bring it to her attention and she did charge me that price. I just didnt feel that was right

Taylor Chevy is awesome. The showroom is always clean, and the staff is always friendly. Ron Curtis is great to work with, and this is my 4th car (lease) with him. I was able to complete most of the transaction over the phone, saving us time when I came in to sign. I know he always gets me a great deal, too. His assistant was super friendly and helpful as well.

Yesterday we got our NEW 2021 Silverado!! I cannot say enough good things about Taylor Chevrolet! Andrea Foucher ( Our Dealer ) and Jody Smith ( Manager for Taylor Chevrolet) Made it happen! Within 2 days we had a Truck. With the struggle for the Microchips etc. And High demand for vehicles right now they found us a truck. It was an awesome Anniversary Gift from them to us. (Smile) If I could give them a 10 Star I would! We greatly appreciate all their efforts and persistance in locating our Truck! THANK YOU ANDREA AND JODY! ( and ALL the folks at Taylor Chevrolet) !!!

Everyone was very kind and informative. Great customer service.

The experience was great! I was in and out in under a hour. Thank you!

Brian went out of his way to get us a vehicle that far exceeded our expectations, at a very reasonable price. We will absolutely do business with him again in the future.

Friendly staff and Ed worked hard to get me into a more family friendly truck

As always, weve returned year after year to do business with Jody Smith. Between my husband and I weve purchased 15 new vehicles over the past 20-25 yrs. Jody always has our best interest in mind and makes sure the experience is spectacular. Brian was great in locating our car, making sure we were happy with all the points of the deal, and ultimately delivering exactly what we asked for. This level of excellence is the norm for a dealership that Jody runs and we will continue to work with Jody & team for any vehicle needs. This time a round there were a few cosmetic issues on delivery with the vehicle, but the sales and service team were quick to respond, make a plan to resolve it, and ensure that I was comfortable with the resolution plan to make it right to my satisfaction. Again, this is the exact reason why we keep returning.

I went to this location for a oil change and Rebecca was the first person to greet me. She works in the service department and she was absolutely amazing. She was so welcoming and we had a very pleasant conversation. She gets five stars we need more people like her working in customer service. Thank you again for all your help!

Alice Cinderich-Iskra is AMAZING. She helped me out with a pretty tuff situation. She worked with me and got me into a new Silverado. She, in my opinion, went the extra mile for me. The whole staff, from the pleasant woman at the reception desk to Dave Pohlod, were wonderful. The manager came and congratulated me on my new buy. I could not have asked for better service. I will definitely be going back when it comes to buying my next Silverado. THANK YOU ALL!!!

Brian is our point of contact, he listened to what I wanted and diligently sought out the exact car. I am very pleased.The purchase transaction went smoothly and the time and energy Brian give is greatly appreciated. Great customer skills!

Everyone at the taylor Chevrolet dealership are very kind and professional. Becka Howard is a wonderful service person,answered all my questions. They have a great service team there.

Always Perfect & Very Friendly Service Department! Always buy GM Products! We bought our Cruz here & Salesman Werent pushy, were very helpful when needed, & absolutely great when finalizing it!!!

Some girls who assist there, whole time they were just starring look so confused and lost. Another girl was slamming papers everywhere yelling like a maniac (talking about she can’t touch the truck) whatever that means. NO HELP. They are absolutely no help. Most of these “good reviews” are fake. The staff was horrible.

Always a pleasure going to Taylor Chevy for service......Ashley was amazing she was so informative and thorough not to mention very friendly! I will definitely be back!Thank YouRoss

Jen is an excellent service representative. So glad she is back. There for a while when she was gone the service department was not doing good timely work. My car came back with everything done that needed to be done. Very satisfied. Ron Curtis has always done a great job also. Between the two of them that is why I keep coming back!

Ron Curtis was absolutely wonderful. He answered all my questions regarding the vehicle, had the paperwork setup in an organized manner and explained each form I had to sign. Ron provided me with his cell number and offered continued assistance with any questions I may have in the future. Great experience.

Jennifer made all the wrongs right on my last visit. So much so that my sweet Bessie is right back there getting new tires. She gave me a decent price and got me right in today after I explained my current situation. I choose to get all my service done on my 2017 Equinox at Taylor Chevy. Rebeccas customer service was exceptional this afternoon and that means a lot to me. I highly recommend Taylor Chevy and will most likely get my next vehicle from them as well!

My husband & I have been leasing 2 vehicles for many years & we have always been satisfied with our service. Our sales girl is Lisa Legarski & she has taken care of both my husband & I. She is AWESOME!!! Lisa takes care of us like family very easy to talk to & we could not ask for anyone better. Showroom is very clean & comfortable seats to sit in. Great place.

My experience at Chevy was great. Ron Curtis did a great job matching the needs I had when leasing a car. I left there happy with the purchase/ lease i signed into.

I came in for oil change and service advisor Nicole got me in and out in no time at all! As always Taylor Chevrolet has the best service department Hands Down.

Had a appointment for our equinox to get its first service and also had rain guards installed at same time .all went good,very pleased

Jenifer is a great hard worker, very valuable employee to this particular dealership to all of the customers that go there for service. Thanks to Jenifer!

The people were very friendly and helpful and I didn’t spend a lot of time waiting

Alice is by far the very best person I have ever worked with getting a car. Shes completely knowledgeable, efficient and wonderful all at once. I traveled an hour from home just to work with her. Thank you!

I was scheduled at 5:30 on Thursday but ran into unexpected traffic so i arrived for my appointment late. Ashley was so understanding and gracious and got me in. I cant say enough about her professionalism and courtesy!Thank you Ashley!

Service was performed at scheduled time. Shawn Range my sales person, always stops to say Hello and make sure all is good with the car. Always thoughtful and kind!Jody Lee Smith is great. Doesnt matter how busy he is always takes time to say Hello. Always offers his assistance if you need anything. All around great guy!

HORRIBLE service. I was rushed the whole time I was there by Jennifer hosteler. If it wasn’t for me actually asking questions because they don’t even try to give you the minimum information that you need. Had to actually ask what I was signing for because their only words were “sign here.” There was even a man that worked there where his words were “what are we doing because I’m not going to stand here all day.” I understand it was 45 minutes before closing time but why make such a comment like that in front of a customer (I was the customer) They should go over on how to have better customer service.

From start to finish I had a great experience with the service department. Things got a little dicey but they went the extra distance and everything worked out in the end. Jennifer Hostetler is amazing and everyone else was very professional. Thank you!

Nicole made my trip. Was there 4 a recall. Made appointment and work was done in twenty minutes. But after waiting forty five minutes for paperwork Nicole said she will just mail it to me and let me leave. Otherwise I would have been held hostage.

Brian C. Is always helpful, professional, and seems like part of the family! He goes out of his way to make sure our experience is above and beyond satisfied! He is the best sales associate I have ever had the pleasure of doing business with!

Alice was such an amazing sales person! So personable and friendly. She bent over backwards to get our deal done. Julie Ringuette really knows how to work with service customers even when circumstances are out of dealer control.

The help was great the smiles were perfect and it was way faster than projected

Sales fokes shouldnt talk about customers as they leave. Sales folks should not be at the door smoking and wear clothes that fit. And look professional!

My service rep Jennifer was very friendly The staff there was very friendly and helpful. Thank you all for your expedite service. Be well Be safe

If I could give this dealership a 0, I would.I booked an appointment to have a wheel alignment done & was told upon arrival they dont know when it would be done due to needing to perform an inspection first, which was fine. However, an hour later I got a call saying they wont be able to do the alignment due to a few parts needing to be replaced, which is understandable.Until they tell me I owe more than half of what the wheel alignment cost, for them trying to attempt the wheel alignment, which makes 0 sense because they did an inspection to the vehicle, which would have made them aware of other issues that will prevent a wheel alignment.Things like this happen 24/7 to women and its unacceptable.DO BETTER TAYLOR CHEVROLET !

My service agent, Rebecca was very kind, knowledgeable and communicated with me very well to keep me updated. I was very please with my service experience.

Didnt wait long at all for a oil change and tire rotation,. My service lady that took care of my paperwork was awesome!! I cant remember her name, but I hope she gets recognition ❤

You have the best selection of Chevy Blazers in the area. Our salesperson, Jeremiah was extremely easy to work with and took care of all the details. The personal delivery of the vehicle to our home was awesome and so convenient. We love our new blazer and appreciate Taylor Chevrolet!

Shawn Range was wonderful. Thru the whole process she was patient with me. I would sincerely recommend her to anyone in the market for a chevy.

Brian was an excellent salesperson that worked with me to find a great deal for my new vehicle.

Our sales person Lisa was great, we were able to do almost everything digital prior to arriving so we got our new truck and drove off 30 mins later. Great service & very happy with the new truck!

Alice was very helpful, patient and did everything in her power to get us two brand new 2021 Trailblazers. This was the best dealership experience I’ve had (speaking both for Europe and MI-USA). Majority of the communication went via text, phone call only when needed. Busy schedules were accounted for - after-market options were explain thoroughly; no pressure to buy sales; vehicle options and cost was laid out transparent. 100% recommend from me and my wife. Thank you Alice!

Mark and the team are awesome! My cobalt had blown its head gasket and I needed a car right away. I tried Taylor Ford and Chrysler Dealership and they didnt have anything to help me in my budget. I went to Taylor Chevrolet and I met Mark. Montante Jr. Mark is an Outstanding Sales Person. He went out and beyond inorder to work with me to meet my budget and color of vehicle which is a 2014 Chevy Cruz. Just recently my key fell apart and Mark was their 100% to help MD out.Thank You Mark and the dealership team.5 Stars all the way!!!

The wait was very long. I watched them pull my car out and park it when it was done. I still wound up sitting and waiting another 30 minutes for someone. No one ever came. Had to go find the person so I could get my paperwork and go. Then j get the bill with astronautical charges that Ive never paid before. The experience has turned me off from Taylor Chevrolet. Im purchasing a new car, Im looking at the Blazer but I wouldnt purchase it from here. In my 7 years of being with you all Ive never been so outraged or disappointed.

I waited 3 hours for an oil change no big deal. Actually worked out better 12bucks for 60 dollar oil change I aint complaining.

Found the perfect Toyota Tundra I was after at Taylor. Called and was directed to Anthony at Taylor Chevrolet. The process from start to finish was phenomenal!! Anthony took care of all my requests to specifics with the purchase to helping me on my trade in. I will definitely be returning to Taylor for my future purchases and recommend all friends and family there as well, thanks again Anthony!!

The number of cars in inventory was impressive compared to other dealerships. Andrea was the difference in my purchasing a new vehicle at this dealership. She was great to work with and helped me get the apps on the infotainment system up and running. I drove away with my new vehicle as a very satisfied customer. I will definitely recommend Andrea and this dealership to others.

My Aunt had an older car, and it was treated as if it was a brand new car. My aunt also stated that she was given an estimated completion time and an estimated cost and they were close to accurate in their estimation. The service staff was very welcoming, and the service consultant, Jennifer was very knowledgeable and kind. Thank you, Taylor Chevrolet, for your excellent service.

The service team at Taylor were polite, timely, and professional. The work completed exceeded my expectations.

Very happy with my purchase! Ed was a great help to me at a time when I really needed it. He was honest and upfront about everything. I highly recommend seeing Ed when you come here. Thanks Ed!

My sales professional Carmen Lowman was incredible. Every step of the process she was patient and gracious. She was always available and answered any and all questions I had along the way. She was so polite and welcoming when I met her in person at the dealership and walked me through everything and was just such a pleasure to talk to. She made the purchasing process so stress-free that I plan on only going through her for any future vehicle purchases.

Dont even go in here! They are not honest! Would sell their mother if they could....STAY AWAY better business at Michael Bates Chevy on Allen rd. Very professional 👏🏾You have no record of me being there? I was there 3 weeks ago and you all tried to put me in a Demo Malibu with 4,000 mile for 475.00 a month! Your finance guy tried to bully me and kept telling me to either take the deal or leave that simple he said...but Noone remembers me!

Friendly, fast! I didn’t even have to catch a Lyft they offered a shuttle home, it was impressive!

Very helpful service department, made sure I knew All the options I had BEFORE any work was done. When I buy my Chevy, I will come here for all service needs, wont need any repairs, because its a Chevy....

I just got my second car from Carmen without having to even set foot into the dealership. She is professional, gives you a good price, and not the typical high pressure sales you get at other dealerships.The new car was delivered, paperwork signed in 5 minutes at your own home, easiest car buying process possible!

Flo was great she is the woman to see! I would go check it out! you wont be disappointed.

Everything I said to my salesperson his reply was it will cost you more. I feel he tried to get me to purchase a vehicle I didnt want. Then signing the paper work he just said sign here with no real explanation. We did not discuss if I wanted a 2 or. 3 year lease. He just assumed because It would cost me more. He said I will help with the onstar and he push a button and said they will ask you question .Its cheaper if you have a credit card and left the vehicle.He wanted me to be thankful he found me a car because he kept repeating it.I think its already over whelming getting a new vehicle. People dont want the hassle of a sales person.I will be online shopping for my next least.

Ryan was great. Made me feel important and was extreme personable. He truly work to make sure everything I was looking for was met.Excellent experience, never felt pressured.