Great customer service! Went to get all my holiday gifts for my grandkids. Even with a store full of customers, the employees were making sure all the customers were being helped and given plenty of attention.
The owner was ruder than anyone I have ever interacted with in my life. She needs to learn about customer service or else that store isn’t going to survive. I’m telling everyone I know to avoid this store at all costs!
I was confused by delivery option vs shipping option and by default picked shipping...$12 to ship a mask?!? I emailed them saying -here’s what happened-but $12 to ship a mask...not so cool...owner called to YELL at me for my email...what ever happened to customer is always right...I just wanted to cancel the order before it went through...and point out that The shipping cost was more than the item I bought! At the end she continued to defend her website and hung up on me...hey purple bow-that’s not cool either!?! Manners would be a great way to say thanks for your business...
Wow! What an amazing customer experience. Its nice to go to a store and talk to someone who is so knowledgeable about all of her products. She will give you honest reviews of the products from her other customers as well! I bought two car seats and some other baby gizmos there and will definitely be back. The store is filled with fun stuff to look at.
No refund for anythingBad customer experience.Will never buy there again