Have taken our car to this service department a few times and its always been the same disappointing experience. Service department agents have always been rude and annoyed. They never follow through on their commitments to provide updates. The car has never been ready when they say it will. They show zero remorse for missing on all these basic customer service practices. Not once have they offered to make it right or apologize when we ask why they are not following up or missing deadlines. Overall, completely unsatisfied with this service department. We have experienced the same level incompetency from multiple service agents. Highly recommend making the drive elsewhere if you can. We will be taking our cars to a different dealership moving forward.

I brought my C-Class in for an oil change. The experience was flawless. Elizabeth Celiceo is an amazing Service Consultant. She answered every question I had and she gave me realistic timelines and costs. I would highly recommend bringing your car here for any service!

I have a sprinter van so I need to take it to a dealer :( First the problem was misdiagnosed but when I returned they did quickly clear the codes and did not charge me any more.

Excellent experience..Highly recommend.

Great service, friendly and very helpful.Thank you very much

My experience with MBZ of Temecula has been redeemed from previous ventures when it was owned and operated by Fletcher Jones. The change of ownership has made a significant improvement to this location. My service advisor (Bruce Barrett) is incredible. FINALLY, someone working for a high-end brand like Mercedes Benz, who possess an actual personality and sense of humor. Great guy, goes the extra mile every time we bring our multiple Mercedes vehicles in for service (we own 5 Benzs).MBZ of Temecula has stood behind their repairs and honored their word, something Fletcher Jones in that location never did. Dont get me wrong, weve purchased our last 3 vehicles from Fletcher Jones in Ontario, but will be buying our next Benz from Temecula!

Temecula MB always a wonderful job of maintaining my 350 Coupe! I will not go anywhere else for service or purchase of another Merceds. The service writer, Emily is amazing and the service is top notch! Ihighly recommend this dealer for all their MB

Mercedes Benz of Temecula is the best in all categories period. Their staff, service quality, and the site are all outstanding. Best in the business!! Thank you MB Temecula for taking exceptional care of my vehicle and always accommodating my schedule.

Nice and easy service. Assigned Riza to look after me and he was very efficient with his follow up.. Dropped off my Van and within two hours got the diagnostics and got it done. Very happy with the work and I got a two year warranty,,,Thank you Mercedes Benz of Temecula.

Very happy with the service and advisor that helped with the car and it’s repairs. Excellent service as always there!

New Purchase. This was my fastest buying car experience in my life. From the General Manager to the sales agent, I was treated like family and my needs were met.Amazing group of people and a wonderful environment for cars buyers.Keep up the great work.EYY

Very nice place surprisingly busy...super hot sales lady

I brought my car in for a recall, they were very helpful and courteous.

I really like taking my sprinter for services at MB of Temecula. Sam Lafoca and his certified crews does a great job on servicing my van and for a great competitive prices. Just ask your service advisor and he or she will look for ways to save u $. Highly recommended 5🤩🤩🤩🤩🤩

It is always a pleasure to visit this dealership of friendly professionals. Ian, Reza and his assistant are all wonderful. She also arranged for a Mercedes ride home and a complimentary car wash after my servicing which was 100% covered under my warranty. I appreciate all this dealership offers. Thank you!

Great job! Came in for a service B on my C300. Quick, friendly. Reza the manager even took the time to make sure I was happy with the outcome of my service.

The entire staff at Mercedes Temecula is very courteous and friendly. Their service department is excellent and always accommodating even for the smallest request.I would highly recommend this dealership forpurchasing a new car and for their great servicedepartment. They are the best!

Our experience there was truly painless. Elizabeth was our rep, she took charge wrote us up, got us a loaner and we were in and out rather quickly. During the service time she kept us up to date and was very professional. When we picked up our car it looked great, runs great, we are very happy. Thank you

Outstanding service! For an airbag recall during the pandemic, they picked up my car exactly on time, installed the new airbag, washed and cleaned my car inside and out, and filled it with gas, returning it that same afternoon. I was kept apprised of everything every step of the way. Complete professionalism by all involved. Great job!

All of the employees that work here are great. I dropped my car off to be serviced and the loaner car was ready right away. When my car was ready to be picked up they asked when I would be there so, I didn’t have to wait for them to get my car. I simply pulled up gave them the loaner car keys and got in my car and left.

I always have a good experience bringing my car in to get serviced. Everyone is always helpful, always nice. Ready to answer any questions or concerns I have.. Thank you for taking great care of my car!

This dealership have some of the best service. The salesman Aaron that helped me to buy a C300 Mercedes was amazing. He made sure I received the exact I asked him to fine for me. I was truly blessed by the Lord Jesus Christ.

I’ve been a customer since 2014 and have leased 3 vehicles since then, going on my 4th one next year! Great customer service, follow up and very professional. Would highly recommend MBZ of Temecula. Sam is my service consultant and always takes very good care of me!!

Jose Hernandez is an outstanding service advisor. Professional, thorough, knowledgeable and easy to work with. I have had really bad experiences with the dealership here in Palm Springs and am glad to have found a quality dealership nearby.

I brought my car in for my first service. I was provided with a loaner car which allowed me to complete errands while I waited. My service was completed in less time than promised and when I picked up my car, it was gleaming. My car had been thoroughly washed and shined. Additionally, my service included them changing my windshield wipers and I did not have to ask for that. I LOVE my car and will never drive anything but a Mercedes ever again!

Dropped care off, received loner, and was on my way within 15 minutes! Car pick up was just as efficient and have had no problems. Very dependable!

I arrived on time, service rep (Jose) came out immediately, processed me, walked me to the loaner desk, who took care of me right away, and I went on my way. The return was just as efficient. Excellent customer service.

Reza is professional and explained the process with great detail. Ensuring that I received high quality service and that I completely understood the repairs needed. Its a pleasure to have someone you can trust.TC

Jose my service advisor was great! My car was there for almost 2 weeks due to the nature of the repair but Jose was always available to update me on the status of my car.

Liz is the best service advisor that I have ever worked with since I’ve been getting my car serviced at this dealership. She is very knowledgeable and professional, and always looking out for the best interest of her customer.

Reza, Tech was extremely helpful and friendly. I was in town visiting when my engine blew up so it had to be replaced with new engine. Reza took care of me and made sure I got a rental to drive my family home which is 2.5 hrs away.

Art Grecco is a great guy to work with. He explained everything clearly and responded quickly. He made sure I was satisfied with my car before leaving and made me feel comfortable knowing I could contact him again if there were any other problems. Just an overall great experience!

Sam Lafoca exceeded expectation. I showed up one day earlier than my scheduled appointment date by mistake. Sam could have informed me that my appointment was for the next day and tried to fit me; but he instead treated me as if I had an appointment and got me on my way. It was when I got home that I realized I had mixed up my appointment date. Stated company values are nothing if not reflect in the actions of its employees and Sam reflected the highest standard of customer service / values of MB Temecula. Thanks Sam.

I just went into this location for the first time and had the pleasure of working with Michael Georgie. I had a trade in and Michael went above and beyond to meet my needs, he was very patient I was there for 6 hours because I was very indecisive. He showed me multiple cars until I found one I absolutely loved he wanted to make sure I didn’t settle. I ended up with a C300 and I am beyond happy with my purchase thank you so much!

Sandra, the Service representative was professional, personable and prompt. Ian P. is always friendly and helpful with my questions, even though he is the fine man who sold us our car and not in service . America was a delight to talk with during her shuttling me to and fro from the dealership to my home. I love this top notch family of professionals.

My wife and I were headed back from a short vacation and her car had issues. We got towed to Mercedez Temecula. I was so pleased with their level of empathy and professionalism. Im willing to drive over an hour to this dealership when she needs her next Mercedes. Great place full of great folks.

The level of value exceeds my expectations. I applaud the people who work at every level of the customer business. I brought my car their too which was purchase for my wife for her 50th birthday during my visit bought a second Mercedes, the deal and service was impressive.I applaud their level Quality and customer support!!!!!!

When my regular auto service center could not find the source of an electrical issue with my daughters C300, I took it to Mercedes of Temecula.My service writer Jose Hernandez was extremely helpful, and said he would contact me in a day or two with the diagnostic details and repair estimate. To my pleasant surprise, the cost of the repair was less than two other non dealer Mercedes repair shops quoted me.Bottom line, is I received excellent service at a reasonable cost from the dealer, and a free car wash. I will be back, thank you Mercedes of Temecula!

Definitely get all stars! Every time I visit Mercedes BENZ of Temecula, we are given the utmost excellent service from the service advisor to the staff and cashiers desk. We absolutely enjoy the experience and will recommend Mercedes BENZ of Temecula.

Everybody, from reception to service, to technical is so gracious and professional... A rare experience nowadays that is truly appreciated!

Had a car came in for a pre purchase inspection by Jose. He was very knowledgeable, professional and quick with responses. This was everything I could have asked for in the services since I live in northern California. He addressed all of my concerns and questions. Thanks again Jose!

My check engine light came on. I drove in without an appointment. I was taken in immediately, given a loaner, the car was repaired quickly.

The AC on our brand new MB GLB250 was not cooling at all and was blowing HOT air even after an hour of freeway driving in recent 105+ F weather.MB of Temecula was able to get it looked at without appointment and with short notice. Even provided a loaner vehicle!!MB Temecula was not able to find anything wrong with the AC. I hope this doesnt happen again when its extremely hot outside. None of our other Lexus vehicles or our other MB vehicles had this problem. Maybe its a design flaw with a smaller AC unit to cut costs?? IDK.

We recently had a service done on my car. Sam was very responsive, and made sure that all of my concerns were adequately addressed. His willingness to go beyond what was required found a serious issue that required a battery replacement. I highly recommend him for your service needs.

A truly Professional experience, surrounded with excellence. Service Consultant Jose Hernandez first of all listened to the Customers needs, then politely made suggestions to correct the issue. He assured me that we would accomplish the repairs with my best interest in mind. Jose was in touch with a text message or a phone call every step of the way setting a comfortable and agreeable expectation. I found this to be a comforting experience, and that my Mercedes was in excellent hands. Lulu Rodgers assisted me with a Loaner vehicle, and that piece too was slick and smooth. I am highly impressed with your brilliant, quality, focused, professional staff. Thank you for all you for all you do. You make the dreadful car repair exercise a pleasurable experience.Sincerely,Mike CaseyTemecula

Best service of any dealership we have used. We have owned a Mercedes for years and currently have two, we work a block from Fletcher Jones in Newport Beach but have always felt ripped off and overcharged there. We would rather drive our cars over an hour each way to take them to MB Temecula! Everyone there is so nice and helpful, there is plenty of open space to get your car in and out, we leave with a well serviced car and dont feel angry at the bill!

Awesome service! Great staff! Really my best service experience. 1000% happy.

We are from Michigan and needed an oil change on our class B van. The dealership was friendly and our experience with Manny was excellent! He took the time to thoroughly answer our questions. Very well kept dealership! Highly recommend!Ed and Joanne 😎 😄

It was very efficient. Elizabeth Celiceo is a very valuable employee.

I must say that our experience with Mercedes of Temecula makes you want to drive nothing but a Mercedes. The service is unparalleled. My husband and myself say this every time we have our Sprinter serviced there. The saying goes “you get what you pay for” I couldn’t agree more. The service comes at a price, but I would gladly pay to have their level of customer service. Would highly recommend.

I brought my car in for a squeak noise. The shop foreman took a drive with and quickly identified the area where the noise was coming from. The part was actually broken. New parts were installed under warranty. The service department (Reza) arranged an Uber ride for me and kept me informed as to the progress of the repairs.

Great service recovery. I was ready to go to another dealer but they overreached to keep me as a customer.

Repair of sunroof, for a mechanical mal function( broken tabs or something like that)

Service advisor Sam is always responsive and helpful. I am very pleased with the quality of service received at Temecula Mercedes Benz.

My first service experience at MB of Temecula was truly exceptional. From my initial phone call to set the appointment to the time I returned the loaner vehicle and picked up mine, I felt like I was their #1 priority. To Reza and everyone involved in my experience, thank you.Eric Wilson

Sam, my Service Advisor supported my needs to the max. Great service and very professional. Garth is very fortunate to have an employee of this caliber.

Love getting my car serviced by the professionals! Great service and very attentive.

We had a great experience at Mercedes-Benz of Temecula. Our Sale Consultant, Andre Serpoosh was beyond excellent in helping us with our new car purchase and had great follow up afterwards. The dealership is also beautiful and everyone is welcoming and friendly. Please go see Andre and see what he can do for you. Thank you Andre!

Even though multiple problems occurred with my car the dealer kept me informed and gave me use of a wonderful loaner car. All is well now and I feel they are trustworthy.

Elizabeth was my service advisor and she was very professional and provided updates in a timely manner.

I am so impressed with the follow through that I have experienced while working with Fletcher Jones Mercedes-Benz of Temecula, they truly do set the standard to which others should strive to attain. With them, it feels as though I am a welcome guest, rather than ‘just a customer’. I have, and will continue to recommend Fletcher Jones to all of my Friends and Family

Emily and her team addressed my scheduled service professionally and courteously, thank you!

Prompt attention, exceptional issue resolution, timely updates, reasonable cost, loaner vehicle, personal service writer

MB of Temecula addressed my issues, had great communication and the vehicle was ready on the day they said it would be completed. Could not ask for anything more.

Awesome dealership! Love them! Top notch, first class experience every time.

The scheduled service appointment was excellent. They took care of my needs, provided a loaner vehicle and completed the work on time. So far for the past 3 years Ive been doing business with this dealership I have been very pleased with their professionalism and excellent customer service.

Manny took care me like always. Manny went out of his way to find 2 of my tires that didnt come in on time from fedex and called around tell he found them. Plus the car was ready early. Your staff all around the company treats you real nice and always friendly

Very responsive, polite, was not sure what to expect with my sprinter motor home and their facility to handle it. The engine light had come on with no obvious running issues. Mercedes had to order parts and all repairs completed by the next morning by 9:30 am. Great job guys.

Manny my service advisor is Great. Delivered on time as was agreed and great job. The mechanic did outstanding work. Thank you all

The Temecula Mercedes-Benz dealership was very accommodating to servicing my sprinter around my schedule. Not only did they get their maintenance done quickly, they returned my vehicle very clean. All of my experiences have been pleasurable and goes to show that you get what you pay for.

I am so happy with the service for my ML350. Sandra was the person I spoke to first and she was the most delightful and informative person I spoke to. Thank you for taking care of my car and myself!!

I’ve had my car serviced here twice now and both times have been such a great experience. Service advisor, Alvaro Acevedo, is simply amazing! I just call him up and he works on getting my car in right away and always makes sure I have transportation to and from the dealer, whether with a shuttle or loaner. He keeps me updated throughout the service process and ultimately gets me back on the road with my car feeling like new again!

The second service center was amazing! I was given updates on the progress of my vehicle and everything I needed done was completed to my satisfaction. The driver that gave me a ride to and from my house was also very accommodating. I will be returning for all of my services.

Everyone was very professional and knowledgeable Helpful Great discounts Great service quick Everything went well THANK YOU.

Alex was great. Really enjoy my new Mercedes-Benz.

Sam LaFoca is a wonderful Asset to Mercedes character. Mark Whitworth

I truly appreciate the help and service for my Mercedes Benz car at MB of Temecula. They are honest and courteous to me and my car.

Here, i get all the service I need and have a great warranty on their work (not that it needs it to begin with since its always done right). extremely courteous staff from Porter to cashier to SAMUEL LAFOCA, whom I think is the best service advisor Ive ever worked with. He always goes the extra miles to shave my bill off here, there and whatever he can do. So if you go to this dealer (and I do recommend you do) and you will be a new client, request for SAM. Totally clean dealership with great coffee 😊😊😁😁. Highly recommended.

The service department provides great work, done in a reasonable amount of time, and they are easy to communicate with via text message. They also have very friendly indoor staff. Their baristas make excellent vanilla lattes too. I highly recommend this location.

Very warm and professional greeting at 6:40 AM on Monday, August 20th! The details were explained on what procedures were going to happen with implementing the recall requirements of the steering Wheel grounding and the reset of the computer for the correction of the tire pressure. Lovely waiting area with two flat screen televisions and coffee bar serving complimentary brewed coffee. The time waiting for my vehicle flew by.

My experience was excellent. Manny Henshaw was my service manager he presented himself very professional and did an outstanding job. In my opinion he should be promoted at the quickest way possible. Thank you have a great daySincerely,Charles Morris

Positive problem-solving people. The car rental person is exceptional!

They go all out to make your experience a pleasant one.

Came here to get an alignment done and a quote to fix airbags on my 2006 Mercedes E350. The staff was very friendly and efficient. Paid for the alignment (150) and took a courtesy E class Mercedes shuttle home. They washed and vacuumed my car. I am satisfied and will return with my next Mercedes.

Excellent service! I had issues with my car, my customer service rep kept me informed and she even contacted my warranty company to ensure everything was covered.

We truly appreciate the professional service over the last couple of weeks. Thank You !Robert & Dolores Lawrence

Quick. Car was washed and there were no issues.

Service was excellent! Even though it was a busy morning, they had me in and out as quickly and smoothly as possible.

Professional and friendly and willingness to help

Service Manager Phil was extremely kind and proactive to handling 2 back to back failures from the service department. Phil immediately took responsibility and worked even faster to rectify the situation. In the end, our perception of what was a bad experience was replaced by service that we would truly expect from Mercedes Benz.

Thanks to Sam Lafoca in Service Dept. He is most helpful person I have had since buying our car and having service work done.

Sam and Alvaro exemplify whats awesome about this service department. They treat me and the car well, very honest and professional! To the mechanic that worked on my turbodiesel car, keep up the good work!! You guys have restored my faith in MB dealer service.

Omar Sahar was professional, friendly and proficient.

Great facility and excellent results on service. Could improve communication in terms of timing updates as well as getting waiters in and out faster.

Great service!! First time serviced my car at this dealer and the customer service was top-notch. Thanks !

Just love the people that take time to see you are getting the best service they can provide.My Service Advisor, Jose Hernandez has taken good care of my Mercedes S550 and could not ask for better service. My wife and I both have Mercedes and just bought a 2019 Electric/Gas model; sorry, to many letters to remember. Thank you Jose for your service on her pairing iPhone to the radio. We will see you next service.

From the moment i walked in cali joe was the first friendly face i saw. I was unsure of what i wanted. I told him my ideas and he helpedme find my perfect car. A beautiful GLE 350 . Jackie also helped us out and her and cali joe were very helpful . Cali joe is very patient not pushy at all like most sales man and since i wasnt sure what i was looking for. In the end I left with the perfect car . Thanks to my husband and cali joe

My RV is built on a MB Sprinter Chassis. A rat ate through my diesel gas line. With no appointment I got towed in on the day after Thanksgiving and was out of there and back on the road, with a new gas line, in less then 2 hrs. As they say I was one happy camper.

I am so grateful to Samuel Lafoca and the entire service department team at Mercedes-Benz of Temecula. The service team truly went above and beyond to provide me with exceptional customer service and prompt service repairs. Sam Lafoca did an outstanding job keeping me well informed throughout the repair process. Im highly satisfied with the service I received. Thank you!

Sam Lafoca service advisor was superb. Explained everything in detail for service to my Sprinter RV, what was and was not needed. 5 STARS to SAM!