When Best Buy first opened stores I found them to be 4 - 5 stars. Then store personnel began to be unprofessional. One of numerous examples was a hard drive was recommended and I purchased a number of them. At a later date a sales person told me they were junk. A professional would have qualified my needs. In the past I was highly pleased with a lot of purchases and selections. Then I became virtually invisible. I often walked out, and then making the purchases elsewhere. 8/13/21: another retailer recommended Best?Buy??Said BB should be able to assist. After walking around 20 minutes looking for flash drives I left. As a fat man I find it hard to believe I am still invisable? Today I foolishly returned 08/16/21. Very few customers and I again wandered the store for long period of time. Lots of empty space. People waiting for help for an extended period. I finally saw a Geek Squad person.I asked where .... and he told me. Not one conversational word. I went to the spot, inventory partially gone and quite a bit on the floor. They also had a lot keyboards strewn on the floor. I saw a staff person without a customer and quietly waited. He finally recognized me and said, as he was walking away, do you have a quick question, I am extremely busy I went to another retailer and bought the keyboard that Best Buy also offers. I did not find the flash drive I will order on the web. 4 wasted trips, time, and gas.

Very nice, but no service at all. The workers in there do not try to help at all. I waited 30 minutes for someone to come help me and decided to go on my own. The staff have no knowledge of the store. I found what I needed on my own. Customer service goes a long way people.

I spend the afternoon at the abundant best buy with a good buddy of mine. Its was a good time. There was alot to see and shopping here for gifts this time of year is always a great stocking stuffer. The laptop selection is also recommended to check out as well. Overall it was a great experience shopping here, the staff were all very pleasant and not pushy at all. Come on in and shop

Not sure who is writing them high reviews but would guess it is their employees or friends of employees. We went in to add a cell phone line to our existing account. Our present line costs $30 a month total. They tried to trick us into paying 90 dollars per month for the second line even though we kept asking if it would be the same price as the line we already have and they kept saying yes. We noticed it and cancelled before the service could start but they were lying about how much it would be and it was triple the amount they suggested it would be!!! Then they tried to sell us just the phone unlocked even though we would have no need for that phone - and for over $300. I would go anywhere else but there!!! I cant give zero or negative stars but that is what they deserve. Hopefully we will meet that weasel of an employee of theirs off the job and can talk to him more about trying to rip us off!!!

I wasnt impressed by the Geek squad at Best Buy. Made appt. through apple care coverage. When we arrived with cracked screen was told they would have to send it away to apple it could take up to three weeks, I said okay then he said well I cant work with apple right now youll have to go to an Apple store.. What?Needless to say have to find an Apple store.

Great service. Love curbside pickup.

Just your standard big box electronics store. Come here for the front page ads and clearance sections. Dont buy anything at full price or not on sale! Thats what Amazon is for! ;) If you can afford to wait, Best Buy will give you season deals that are among the best youll find. Loads of free parking. Handicap accessible. Also, I prefer buying screens and camera products here in person as if there are dead pixels it is easy to return and exchange! Not all online retailers let you exchange for something that small! Go forth and purchase! :)

It was nice they had the thing I wanted (I knew thanks to looking online) but the place is just a mess and seems like a random collection of whatever all over the store. I got a rat, oh, I mean a mouse, and they carried them in at least 3 different places in the store. I saw some on a shelf and thought oh, the one I want must be around here somewhere, but nope, it was in some other section on the other side of the store. Organization by category seems basic but for them its more based on brand or something.

Its like any other department store in the 21st century. The store is very clean and well laid out, but it has barely any inventory. If you wanted something specific you would probably have to shop online for it.

So Home Appliances is behind the pick up/customer service counters....I wanted to cancel an item which I had ready for pick up. I wanted to buy something else in store (better and more expensive).She tells me to walk to the other side of the store and talk to someone about getting the item up on the top shelf. I ask her whats the point of the walkie talkie you have on?.STEP UP the customer service people.Anyways. I hope the girl I dealt with is new and we can use that as an excuse. The guy who ended up saving the sale was very helpful and nice.

Helpful staff helped us find just what we wanted.

I feel like a kid in a candy store when I go to best Buy. The staff is knowledgeable on the latest products, and thats no easy task with the way technology moves. The sales are awesome and they keep it nice and cool in the store. Its easy to spend an hour here.

Loved the modernized capabilities, though missed the diversity of obscure electronic needs.Usually go here when all other stores don’t have the cords and gadgets/adapters needed. This location had less in stock of that, than basic needs or new toys.

Very helpful. Had the portable AC I wanted. Everyone else was out. Good price too.

Matt Moore was the person who helped me and I feel the customer service was amazing he helped me with everything I need all the way till I left the store I highly recommend this best buy to anyone who wants good service and a sense of direction when needed great store

We did not realize Best Buy closed at 7:00 and Corbin V. went above and beyond to meet our needs even with a few minutes left until closing time. Regardless of his personal agenda he was able to help us purchase the phone we wanted while also tending to other customers that were waiting. True customer customer service!!

I love shopping at Best buy. I know that if I have a question all of their employees are subject matter experts in the area they represent. If you have Best buy credit youre buying power potential is that much greater. I enjoy getting the truth based on what I am looking to purchase instead of receiving a conversation based on a sale as they do not have a commission structure. I look forward to always coming back.

Needed a new computer charger (after Amazon sent the wrong product) I rushed over to Best Buy. David helped me find the appropriate charger for my laptop and made it easy for even the least tech savvy of us. Great customer service!

We went there for GoPro9 Hero Black and other stuffs and the guy was not helping us to create an account which weve spent more than $400.00 for our first time visiting to this store and we came from very far because of their reviews. After we purchased another headset and we walked to another cashier who was at the front door. She is super nice and very friendly to help us to create an account. I would say that she is really do her job and very professional for serving all customers. 5 STARS FOR HER!

Luis at the geek squad was very helpful and knowledgeable when I was having difficulties with playing an evidence video. Remarkable ingenuity and ability to quickly research a diificult problem. Best ever.Also, another geek squad member quickly directed me to where to solve a PDF problem. Very pleased.

We returned a monitor within 15 days of picking it up. But bc we ordered it online a week b4 picking it up, they said it fell outside of their 15 day return policy. The clock on returns should not start until you pick up the item.

The guy in the Google/Amazon aisle, was very helpful, and I found what I was looking for. They have a nice set up for Google and Amazon products. Which I thought was pretty cool, cause Amazon doesnt have ANY Google products. Which was the whole reason I went to Best Buy. Lots of interesting stuff to just look at.

I went in for a laptop bag and were all over the place so i wanted to know the price. No one came to ask if i needed help but thats every store in todays world, plus being followed by secret shopper isnt the most comfortable feeling when shopping but i get it people steal. Anyways i ended up finding someone to help me and the employe was very helpful.

Very less laptops to buy, geek squad was helpful and fine, however, 100 bucks only to diagnose any issue in the lap, that too after 3 days of waiting.

Feels like a warehouse but has great setup easy to find and compare similar items. Staff is educated on products and ask your expectations

I love Bestbuy! Very helpful staff. Non-judgmental. I rile up easy. Treat me kind and I will reciprocate. Blessings to all.

I always jokingly tell my husband Best buy is dangerous for us. Were both techie and can always find something to be had in that store. Also staff is always great to us and wants to be helpful and is very willing to help us. Weve done business at Best buy for years and Ive always had excellent service.

I just ran there for my GF. She want a gift for her daughter. With a screenshot on my phone i was able to be pointed in the right place. I was in & out in in less than 3 minutes

They dont really have a lot of stuff. I wanted a phone gimbal, but didnt have nothing. So Im just gonna buy stuff on Amazon cause they have pretty much everything.

Best buy has changed over the years and while they still have a great selection of appliances since Sears is no longer up and running (unless Im wrong..) it just doesnt have the selection I used to see when it came to video games and computer items. While covid has caused a lot of fat to be trimmed out businesses I really hope they bring some of these areas back. (Movie selection was waaay to small for my liking. And I get jts 2021 but sometimes a good DVD is hard to beat!)

I received some gift cards for Christmas and went to buy a kindle a few weeks into January and they were out of stock which was understandable since it was still close to the end of the shopping season. Went back last weekend thinking its April now and they should have some in stock only to find out they still are out of stock and was told I should order one and the will send it to my house. So here it is almost the end of April and I still dont have a kindle and havent even gotten an email letting me know when it will arrive even though Ive already given them over$300. Dont they know that Best Buy is one of the last electronic stores out there with Frys closing soon. You would think they would work harder on having items in stock vs having to order it online. If it wasnt for the gift card I would have just purchased it from Amazon and would likely already have it in my hands.

I hate the way they watch you like a hawk watches his prey. I was left to feel very uncomfortable for another customer who asked a simple question. Watching how employees reacted after the customer walked away. They think theyre better than everybody get over yourselves. Youll never get one red cent for me.

The staff in Best Buy are amazing!! I loved that I didn’t have to go searching the store for an employee to assist me. Brenton helped me right when I walked in the door and was available to help me the 2 plus hours I was there. He knew the product, was very kind, funny and SO helpful!! I am definitely not a tech person, so he was great at explaining all of the different products. I definitely recommend this Best Buy!! Next time you’re there ask for Brenton and your whole shopping experience will be amazing! Thank you for the great service and Best Buy make Brenton the manager already.🙂

They do not fix Apple Watch screens though Geek Squad takes appointments for them. Go to an Apple store and save yourself a trip. 2 stars as air conditioning worked great.Correction**—Apple store fixes broken watch screens for $259. Verdict—don’t buy an Apple Watch!!

Very polite, and helpful service when I needed something. The car audio department could use a little sprucing up, and a few more items to choose from. Other than that a good experience.

This best buy the experience was GREAT. They didnt have the computer I wanted but the customer service was wonderful.

In and out. Great customer service and the guy who helped us even helped us pick great camera accessories.

Walked in, sales associates looking at us, no help, no assistance,we googled our own questions for answers. Picked up our own TV and checked out. Lack of professionalism and customer service for an empty store.

Great customer service by an electronic specialist, by the name of Sydney. He answered all my questions, went over choices with me and his knowledge, expertise and service were just excellent! His supervisor, Skyler, also helped write the transaction and with carry out of my new SMART TV! Thanks Sydney and Skyler! 👍👍

Two different employees told me that they couldnt help in appliances and that I should go across the store to find someone who can. The guy we found was nice, but youre out of stock on two of the three things we wanted.

Great but a but lacking in products in the blu ray and gaming sections likely due to the pandemic. Overall still good.

Clean store! Smaller location so not as many displays as other stores, but always clean and the staff working the checkouts up front are always friendly!

I purchased a new phone online but didnt activate it in-store as I was in a hurry. Once I was home and had the time, problems arose. VZW and Geek Squad were no help fixing the problem. Geek Squad recommended an exchange because the phone was faulty and the closest store that had stock for exchange was Tempe Marketplace.At Tempe Marketplace I met Sam Mackenzie, the AT&T Specialist. I explained what was happening and within 5 minutes my phone was up and running. Forget Geek Squad for phone issues. Go to Tempe Marketplace and find Sam.

They have a fine selection of electronics, including mini fridges for a good price. I need to go back one of these days and get one.The only unfortunate little problem there was when I was there at 8pm, was that their Switch demo display thing wasnt working. Im not sure exactly what was going on there, but Im sure its probably working now.

Customer service sucked had to visit the geek counter to Ask for info. The staff on the sales floor did a great job at acting busy even though they werent helping customers more into getting the stocking done so they can get the hell out of there. Not one employee was observant enough to see people wandering to find whatever they were there to get.

I have been going here for years. I never had a bad experience. I always get great service everytime.

This particular store is actually pretty good, the store is clean and the staff is very friendly & helpful. Just be ready to pay a little more.

I always do online order with drive up pickup. When I get a day to pick it up, they have it ready as soon as the store opens up shop. They deliver my purchase to my car door really quick.

Good service and decent prices. They priced natch Amazon for me as well!

Place was good . Employee not so much. Seemed very bothered to have to help me . Colin seemed more concerned about whinnng about whos job it was to help and it wasnt his he felt . To his credit he did tho.

I had to go look for a person to help me in TVs, and when I did its like he spoke a foreign language, even tho it was english. I had to make him walk over to the TV with me, make him answer questions. Not the first time in that store either. They seem more interested in talking to each other and hangin out, then helping customers.

Always great customer experience.Always have what i go there for.

This best buy was pretty spacious, and the employees were eager to assist me. They didnt have what I was looking for nonetheless, the service was better than your average bestbuy.

Best Buy only ever gsts better in my estimation. There is not a single store that I am aware of that comes close to comparing. It is a National Treasure.

I ordered a product online and had the product shipped for curbside pickup at Rio Salado location. I clicked on the tab to let them know I was there and waiting. 15 minutes went by so I attempted online to locate a phone and of course there no # so I clicked on live chat to assist. The rep suggested I checked store hours. I replied the store close in 30 minutes. Rep acted like she cant read and suggested to come tomorrow when store open. So, I get out of car and asked why no one came out. Rep blamed on poor internet became never had a request to bring ordered product out. This unbelievable poor service..

Quick customer service at the pick up counter and front desk. Walked through cellphone area and stopped several times and not one associate asked if I needed help. I ended up going to walmart for the other items I needed

If I could give them less than one star I would. Do not use the computer repair department.They will waste hours of your life and charge you for it.

Too many employees standing around doing nothing when its obvious a customer is looking for help and no one tries to help. Was very frustrating.

Have you ever wanted to buy something but you end up wandering around trying to find it for a few hours instead before you order it on Amazon?Thats what happens to me here, most of the time.But its the only game in town since Frys went out business. So youre stuck with them, and they know it.

Same layout of stores in many locations. Strange that my phones camera while in the store wouldnt allow me to take photos of items that are of interest to me just for my reference.

Roman at car installs is great!Bought an android/apple car stereo from another best buy and have constantly had issues with it connecting to my phone. That service tech just said to buy a new cable each time. So i decided to take it to a different location and Roman new right away exactly what needed to be done. 15minutes later my car stereo is connecting to my phone with no issues! Thank you!!

For me, being a tech enthusiast, places like this are always good. This bestbuy store has pretty much everything you need, basically from laptops, TVs, desktops, smart home systems, speakers, toys, drones, action cameras, washing machines, cleaners and what not.

Terrible customer service...its no wonder these retail stores are closing shop. They still do not have the manpower presence it takes to service customers on any level. No associate there seems to be capable of mutitasking their social skills to meet customer needs. These kids have no clue how even run a small dept. Let alone the store.

Staff was very helpful, but they are low on stock.

A little bit frustrating. Items were ordered online. When I got to the store to pick up my purchase I was told I could not pick them up because when the order was placed there was a question about whos picking up the purchase and it was not answered so it reverted to the credit card holders name which is in the companys name. I did not see the question pop up during my ordering process. So I had to go back online, try to figure out how to get into the order and select, for each item, who was picking it up. Thank goodness I only had four items that I was to pick up. I was rhen told it would take the new order an hour to reprocessed. Thank goodness the salesperson was wrong and within 15 minutes I was finally able to pick up my products.

Not at all impressed with the service. Might have been 20 customers in the entire store, waited 25 minutes to get some clarification on which product was best suited to my needs. Nothing. Finally just left. Probably done with best buy.

This store made up for the other locations mistake. Customer service really came thru for me. Alex from geeksquad took good care of me. Corbin from the phone services was also very helpful. Thank you

Bought a micro SD card for my phone checked out portable chargers. I have way too many incredible charges so I did not get one but I really need a really good one it will last a long time

Great experience. I know very little about computers and was able to walk out with the best computer for my money. The gentleman that helped me was very patient and answered all my questions.

Poor service. Stood in an empty line for 15 minutes, no one helped me. Went back to front where I again asked for help, reluctantly someone assisted me. I asked about a Washer/dryer combo and they said it was discontinued. I walked to a nearby Home Depot purchased the exact same model number for $500 LESS!!! Delivered to me 3 days later. (HD was having a sale just to be fair)

Dont have aux to RCA. The clerk said a lot of people ask for it but they dont have it. With Frys gone I thought best buy would pick up the slack. Guess not. Good customer service tho!

Big box store, big box customer service... we went in looking for something specific and were basically told if you dont see it we dont have it and left standing there..

Quick 8 minute stop!! All thanks to MaTT! 😊 Walked in for an exchange and Matt hocked it up we were in and out in less than 10 minutes. Definitely will recommend this location for great service. Great products. Very satisfied customer!! Thx Matt!!

No pushy salespeople bothering you, thats a plus.If I need assistance Ill ask.

Im not sure what is going on with best buy but their selection was terrible and the store was not clean. Lots of staff standing around talking but apparently no one can organize the product shelves. I was looking for a USB headset and the entire isle was a disorganized mess.

Came here to see live phone demos. The AT&T in the parking lot didnt have any s21 models at all to look at but Best Buy had 4.

Very good assortment, friendly people although somewhat messy

I love how this place always makes people feel welcome. They tend to their customers needs and their budgets and all that.

The tech was extremely helpful and knowledgeable. He took the time to explain and answer questions. Thanks

Nice facility... Shopping for a 2 in 1 laptop.....Had to wait for help (15 min+) because staff was visiting with each other......It was like I wasnt even there.

Great customer service! Took my device to the geek squad had great help by Alex! Thank you!

Waiting over 30 mins in line at the mobile phone area to grab a sim card that they say is in stock but not on the shelves. Customer service doesnt help, which is their job, so you just sit their wasting away.

Bought a refrigerator on line to be delivered today. We specifically asked for a phone call when they were on their way because our air conditioner wasnt going to be installed until tomorrow and it was just too hot to wait there with the time range for 2pm to 6pm for delivery. I called early to make sure I would get a phone call and the guy said it was noted even gave him a backup number. They showed up with no phone call and since no one was there they left.I called back to ask about my delivery and thats when the guy said they attempted delivery and no one was home. So I told him I had confirmed earlier that I needed a phone call and he says yes its here in the notes! So why no call? Not even leave a note on my door! Now they are saying next Tuesday for delivery! I have to wait a week for their mistake? Unacceptable! Mind you this is in Mesa az its 108 degrees today no way could I sit there for 4 hours waiting. And I explained my situation they assured me of a phone call. Very disappointed

I was greeted at the door and a sales associate helped me promptly.

The customer service was quite good even though they were unable to help me at the time, through no fault of their own. They were very understanding and as always the products they had were great. I always love a good Best Buy run.

As always best buy is great not much to be said here staff is helpful, products are good prices, are competitive.

Its best buy. Overcharged electronics and high security

The person was helpful and quick to respond. Got a new phone form there

The guy there that helped me was probably one of the most informed people I have ever experienced in electronics I am so glad I went there

My husband and I went here to look for a new 65 inch tv. The layout was not user friendly. It seemed like it set up so you would buy your tv on line. It was hard to determine prices and there were not a lot of display tvs. There were 3 or 4 clerks standing in a group talking. They looked at us occasionally but made no attempt to come help us. After about 10 mins of us looking around and deciding to leave due to lack of help, 1 clerk started towards us. When he asked if we needed help, I said we were leaving and maybe he should have asked sooner instead of just talking to his co workers. He just said ok. I then went to customer service and they didnt seem to care about the lack of customer service. We were a little stunned that Best Buy had such poor customer service. We left there and went to a competitor and ended up with a 75 inch Samsung.

Both call center and in-store staff were not very helpful in finding the right converters; will be returning the one that we have purchased

Helpful staff. Nice place

The place was a mess, staff was few and far between, Ive been to Walmart clearance sections more organized than this entire store. I went to target instead.

Waited in line by myself for 15 minutes. No help. Finally walked around and found somebody. Then it took him 15 minutes to go in the back and find it. So customer service at that store today was terrible

Easy pick up... Fast and stress-free... Got an apple watch series 6

Employees are kind and patient. They were definitely follow the rules of 6 feet and masks. I had gotten too close and they had politely stepped back, very good. Everything is neat and clean, everything seems put up and together. I definitely recommend. Employees also seem very busy, even if they werent, it is good to look so. Great Best Buy.

As usual, they have nothing in stock. Nothing. And what they did have in returning in the basis of it being junk.

Went in to buy a laptop. Only one person, so had to wait a bit, but once it was our turn, we got great service and left with a great laptop and mouse for our college kid! Would highly recommend this BB location!

This is the place to find any electronic devices or accessories. Stand near the orange flag by the cellular counter for friendly and knowledgeable help. They close at 6pm everyday is the only problem.

I literally only ever have problems with this Best buy. I try to get open box and they make it difficult. Also the lady refunded me and didnt ask me how I wanted it so it went to the bank account that I already closed. I was trying to tell her that I wanted a gift card but she didnt even care if she went too fast. Also I once went to return a TV because it didnt work and they wouldnt refund me. It had to be sent to the factory for them to tell them it was messed up. I was without a TV for 2 weeks. I also bought the geek squad protection which I thought would cover something like this. 10 out of 10 dont recommend this Best buy to anyone.