Five years ago I had Cactus Doors and Trim install dual pane windows. My daughter arranged her window installation through them also. Cactus Doors subcontracted the installation through Borman Enterprises in Scottsdale. Windows at both residences were installed. Within 1 year my windows began to shift outward so I contacted Mark at Cactus Doors and he gave me Tom Borman’s phone number and asked me to contact them, so I did. They came out and recaulked 3 windows. I asked the guys who came if the windows were screwed into the window frame. They told me that the movement was the natural shifting of the house. Fast forward to 6 months ago. My window washer alerted me to the fact that I had several windows moving. Actually they were moving out (falling out) about 1/2”. I had a contractor friend of mine come and tell me that all the windows except 1 were being held in with caulk only. This was extremely dangerous since the windows could dislodge in high winds…like the tornado warnings we just had 2 weeks ago. My daughter called Cactus Doors and Trim, which has a new owner now, and they said they didn’t have any records from the previous owner. She also tried Tom Borman who has not returned her call. It took me 3 months to find someone who was Jeld Wen certified and they did a great job screwing the windows in and caulking both inside and out. It cost me $480. The were very professional and informative. I feel that Tom Borman should return my daughter’s phone call and refund me the $480. They may not be qualified to put in dual pane windows but they should pay for her window reinstallation as well.

I just bought my first house, and these guys saved me a couple of times. I wanted to get a new exterior / french-style door with a dog door in it, and both Lowes and Home Depot were going to be very pricey and take 3-4 weeks. When I finally found Cactus Doors and Trim, they ordered and made the door just how I wanted it, in ONE DAY, for less money than I had seen anywhere else.Then, when I had a trim piece in between my double front wood doors that no home improvement store or other door store could even find for me, these guys came through and had it again! (2 days this time, but they had the right piece!)Fast, affordable, and so easy to work with. Im so glad I found them!

It took the new owners a little bit of time as to be expected but theyre doing a great job now

We are a general contractor. Terrible service. Terrible follow-up - or should I say absolutely no follow-up when issues arise. No accountability at all.

Kevin is the owner and gives the worst service ever.