Rose and her crew take professionalism and personalization to a new level. Rose has been such a pleasure to work with. She has taken great care of us and all our belongings. Her movers were professional and courteous. They took great care in moving our boxes, wrapping our furniture and pictures. Two days after the movers left to store our belongings we realized we had not emptied the ice maker. When we called Rose she had already taken care of it and dried out the inside of the ice maker. WOW!!! We will always be so appreciative of Firehouse Moving and Delivery! Thank you Rose for treating us like a member of your own family!

We moved 2 homes in 1 months time. I called Firehouse Moving Co. and they were excellent. The 2 men who did all of the moving was Josh and Chris. They were excellent. They are very courteous and extremely careful with all of our stuff. They treat even cheap plastic things as if they are your valuable keepsakes. They took the time to wrap glass and mirror things with blankets and plastic wrap to insure that they arrive at our new home in good shape. Im taking the time to write this information because I truly appreciate Top Quality Service and Attitude. My mother is 80 years old and they listened very carefully to her and gave her respectful attention. I recommend Firehouse Moving. Apparently they hire quality individuals and not just anyone. In fact the young man Josh explained the contract very carefully and made sure that we understood it. They are very reasonable with the price. Look no further than Firehouse because you will be pleasantly surprised with the service. They schedule you and then also follow-up just before the move. They really gave us Peace of Mind. Thank you Firehouse, Josh and Chris.A Note to Firehouse - Josh and Chris are valuable assets for your business. You can be proud of them.We are extremely happy with their work. I will refer you to anyone we come across that needs to move.

The Firehouse Moving staff was very polite and helpful when I called to book my move. The movers were on time and very respectful. The crew got right to work when they arrived. I did not have any issues at all. I would defiantly recommend them and use them again.

The Firehouse Moving guys moved me yesterday and did an excellent job! They were on time, worked efficiently and got my stuff loaded and to our new house without incident. I will use them again.

Excellent Customer Service both in the office and your movers. Friendly, prompt on the time and estimate and your movers. Great guys! Used them twice. Highly recommended. :)

Moving staff were fast and efficient.Very careful and extremely courteous throughout the move and storage facilities are quite secure and well managed!Highly recommend this company!

This companys driver ran my husband off the road, he tried to even drive.off and my husband had to stop him. The driver lied about everything and now they are refusing to fix our car . horrible company

This company SHOULD NOT be in business, and at the very least, the hiring manager should get some better training. I really wish we had seen these reviews before deciding with this company. You guys should probably dissolve this laughable attempt at a business because it is obviously not working in your favor.My mother scheduled these movers to help them move appliances and furniture from the house they sold to their new house. They arrived on time but reeked of marijuana and it was LIGHTLY sprinkling outside. Immediately the movers said because it was raining, they did not want to do the move. A quick glance at the radar showed that the rain would pass within ONE HOUR. There were a total of three employees and only one got out to walk around the house and guest house so they could see what they would be moving. The other two employees were ASLEEP in their truck in the driveway. Horribly unprofessional. The mover began to complain that they would have to take two trips, and he also said they would NOT move my mother’s fridge because of the step down out of the house onto the back patio. Mind you, this is supposed to be a professional moving company that offers “professional” services. My dad contacted their boss who then shut the whole entire process down because of it raining. It was hardly misting, and my dad offered to pay them for the extra hour to wait for the mist to pass and the company refused. The movers got the word to leave and remained sitting in the driveway laid back in their seats. My dad had to walk up to their truck and tell them to leave. They sped down the driveway blaring their horn the entire way. My question is, WHY drive all the way out to the house, from Terrell, which is only 10-15 miles from my mom’s house, and OBVIOUSLY drive through the rain. So you guys were already aware of the weather, and wasted our time anyways. So my parents were left holding the bag at the last minute with NO ONE to help them move, and a useless UHAUL. But honestly, after reading these reviews and seeing the damage they have caused to other peoples property I guess the positive outcomeOut of this is that they didn’t even get the chance to damage anything here. Let this be a review for anyone in Kaufman county needing a moving service: GO SOMEWHERE ELSE. We will be contacting the BBB.

Ownership is great! Scheduling was very easy. Packing services are iffy at best. Some items not taken care of (fragile items stacked upside down/under other boxes/etc). Movers were very rude and disrespectful to my wife and I after the move. Stay away!!

Worst packers I have ever seen! I needed help getting packed because I have a toddler. Well, I am now moved in and as I go to open boxes, my stuff is just thrown in! They used boxes as tall as I am so I can’t even reach in to unpack my things!

Great job, guys. Im calling you back to move me, again, in a couple of weeks. This time just across the street.

Initial communication before move was good. 3 men showed and the lead mover was courteous, the younger two cussed in front of my kids and were not at all careful with our items, not knowing how to wrap a dining hutch and ramming a fridge into a doorway to make it go through until we had to say whoa! Stop! Movers were to meet my husband at house 25 minutes away, he got there and waited another 30 minutes before they arrived, this would put them up to another hour on the clock.Upon arrival at our new home my husband found that our 1 year old dryer was not just slightly damaged but majorly dented in several places and the control panel broken all along where it meets with the frame. The movers finished the job (was a small job of just appliances and 1 couch set/dining hutch) and gave us a whole $120 refund on our bill (the amount equaled the overcharge on time) on a 1 year old $700 dryer.I called and left a message for Rose right away and did not get a call back for 4 days. I explained what happened and the language used, she assured me she would talk with them and asked that I send pictures. I asked if she had already seen pictures as the lead mover took some with his phone and she said no, I should have know how things would go from there.The move date was July 13th and I have yet to hear back from her.I would not at all recommend this company and am thankful we did not have them move more of our items. Pretty sad when 2 teenagers and 3 adults can do a packing job for a 2500 sq ft house and nothing breaks but this company cant handle moving a few appliances.

They moved me yesterday. Good crew!

Dont email in to schedule your move! I received confirmation of the date and time my move was scheduled. On the day of our move I hadnt received a courtesy call so I called in to make sure everything was still a go; they didnt have me on the schedule. We had to be out of our apartment that day. Not cool. I hope to never move again, but if I do I will not be choosing this company. Im sure the movers are great, but the office staff dropped the ball on this one. They didnt even try to get someone for a late night move to correct the problem, all I got was Im sorry. Customer Service at its finest!

Do not use firehouse movers in terrell, damaged my washing machine, didnt know how to get couch in the house left under carport, slow, kids doing mens work they stuck big time

The worst moving company I have ever experienced . Lazy movers very unprofessional . They damaged my furniture a lot of items and have taken items from draws and stolen . They are rude and move like snails . Owner is so unprofessional and rude also . Really she should not be in business . Anyone that hires these movers is as dumb as me . They are the worst of the worst .. move yourself a better job will be done then hiring them . Hiring firehouse moving is like throwing your money away . A joke of a moving company.

Just don’t!