What has happened to customer service? I understand busy, but be nice. Busy, and inquired with Jason about check in or appointments. Walked back out. Whos managing hours and training?

Great customer service I walk in got my new tablet and was out less then 30min.....

Nice people. Fairly quick process

Simply horrible place needs to be closed down

Nice store, but we were asked to wear a mask and out the door we went. They have every right to ask and we can also take our business elsewhere. Which we did. It is for 99% of people a mild flu, as it was for us. So over these things!

I can tell they were somewhat busy and I noticed at least one customer walked away because they didnt get attended BUT the service worker Vince was amazing with my brother and me. He worked with us on what we wanted and made sure we got what we wanted while having a great experience purchasing them. Highly recommend coming here!

Unable to conduct business. My new phone has been malfunctioning for a couple of weeks. Went to exchange it, their system was down. I was told they would call me when system was back up. Today is the 2nd day, no such call yet. I will go back and try again tomorrow. I have to drive 25 miles to get there.

I walked in the other day prepared to buy an iPhone 12. The lady told me I had to wait outside in the cold since I don’t wear masks. Nope, I went straight to AT&T and was greeted warmly and now I have a new iPhone 12 with great coverage. If you value your freedom like I do, go to AT&T by Target.

If you like extremely spicy food it would be okay! My wife and I developed stomach aches. My wife liked the taste of the food. I could not taste it ! I was more concerned about sweating and runny nose 😬 🔥🔥🔥

Tried to get help to close out my accountDidnt seem too friendly. Got it done anyway. Cant get good signals in Bryans Mill

Excellent customer service, they had everything we needed. Friendly staff, and I love my new phone. Thanks yall. 😊

I really got the help I need it, Wonderful staff, had to upgrade my phone with no problems

This would be a good place to put a phone store

Leslee was very helpful in getting my wife and I switched over from a different carrier. She even helped us transfer our numbers and all personal data from the old phones to the new ones.

Good customer service

It sucked, bad information to costumers and long waits.

They always take care of me!

Really good customer service compared to other Verizon locations in Texarkana. Answered all of my questions and were straightforward about costs and the best deals available.

The lady that started helping me was super nice and they were doing everything in their power to keep me safe! I had to get a new phone bc mine stopped working. Blake even got me a great bundle deal while I was looking for a case.

Superior service from the lady who helped us!

Good service 👍

It took three visits on-line and a second visit to the store to get the issue resolved, but in the end Verizon came through. All of the personnel were great but some could use extra training.

No help exchanged Sims card didnt fix anything

The machine they have available for people to pay their bills swallows your money, you do not get change back. This is by no means the employees fault, but just a warning to anybody who might use big bills to pay their balance. You wont get change back.

Generally generic stifled store vibes, not very knowledgeable about their products/services but still r8ne

They had people who really dont mind helping you. Nice!!

Large drinks are too small

They are Able to assist with bad phone problem dealing with my wifes phone 📱.

The young lady that helped me was very polite and knowledgeable

The ladies with customer service was very rude towards customers. Unprofessional in their language, and not helpful at all. Abuse toward customer without a mask, but other employee was not wearing one. I will avoid this business anyway that I can!

Well first of all I approached the store and a women unlocked the door and told me to back up. I said ok my father would like to purchase a new phone. She said Verizon wasnt open for shopping. I said ok and left. Went to the Verizon store by Walmart on the Arkansas side. Was approached by a nice employee. Talked my dad into a Samsung A51 and we went about our day.

As with ALL Verizon stores..... Your usually there about a problem so its NEVER a fun pleasant trip. The guy helping me was great and of course this particular day the internet was slower than dial in and it took 2days to get my phone straight so TWO trips. For this reason I give it a average.

Wasnt to bad,slow on the service.

Great experience! There were no overly aggressive sales tactics, just quick and simple service when I needed it.

Very knowledgeable staff. Very friendly. Was a great experience just wish plans werent so expensive but I guess you get what you pay for because the service is the best around.

Best customer service guy ever. Helped me - quickly- and got me out the door with my new phone.

I’ve ALWAYS had great service here. Until today. They couldn’t be bothered to try to help me get my phone unlocked because it was an Apple issue, not Verizon. I went across town to Russell Cellular and they actually got on the phone with Apple themselves and finally got my phone working again.

Tanisha ROCKS!! Great service.

Expert friendly advise and salesmanship. Pam is awesome!

It seems like only offer deals for new subscribers, not for existing long time customers.

The staff here are always excellent. Thank you Verizon for providing knowledgeable team members. Much better than when they originally opened this location.

Very good experience today. Young lady at the Verizon Store named London was very helpful. I have been with Verizon for a long time & never have I been told that my being a Veteran I was entitled to a 15 percent discount on my phone plan, to bad I cant get a pro-rate going back to the beginning of my joining Verizon, at least Im now going to benefit from the 15 percent, thanks to London.

The staff just didnt seem to want to actually work. My husband went in with a simple request to move his phone things over and they gave him directions to an app. I ended up doing it for him. Maybe its the new thing, but it really just seemed they didnt want to help.

The guy that helped us had a great attitude!!! We came in to get my sons phone fixed or get a new one he finally ended up getting him a new phone he could afford and fixed a problem with my wifes phone at the same time. I cant remember his name but we will go to him when we upgrade in November. Only thing I dont like about the whole Cell phone experience is it always takes forever to get it done. Im very inpatient!!!

That Store was a good one for me to come in. I got more done than the other one.. And thay give you details a little better.

I purchased a Samsung A50 on the Verizon network at Walmar, then bought a Verizon card, also from Walmart to pay the bill. It was the wrong card a prepaid, VERIZON card. Through a month long journey I was denied exchange refund or any type of credit from Walmart Verizon company and all physical locations in Texarkana. Even though the Verizon card was bought and the company has the money they will not credit my account and It is wasted and expired. Unacceptable and will not be with them longer than I can help it.

Extremely poor customer service. Spent 10min telling what they cant do before I walked out. The manager Josh was no help at all. I ended up calling the customer service line and they had me fixed up in 20 min. Poor customer service from top down

Thanks mr Blake Hill you’re always eager and ready to serve every sense I’ve came to you guys from Longview you have been a man of your word I have been telling everyone that I know about Texarkana Verizon because the others didn’t even want to help you started me ever and got on a good service with a great plan combo with my cell and iPad thanks so much and you got the price that I can afford

The employees were knowledgeable and friendly.

Tanisha was very helpful in picking out my Motorola Z3! Thanks for the great service!

They werent very helpful. I asked for a case for a phonethey went back and looked comeback said no and didnt even bother checking anywhere else any other store are online . Told me to check with eBay

Always nice, and ready to take on ur mobile tasks u may have...in addition they are pretty speedy, Im usually in, and out in no time!

My sim card went bad, they diagnosed problem and had me going in 10 minutes. Great service

Poor customer service!!!

Very helpful and open to all of my questions.

Great customer service. Employees willing to help and assist with consumer needs.

Very helpful just takes a while to get waited on

Got a great deal on two phones Samsung S 9 and 10 all under 1000.00 and 400 in gift cards excellent service...ask for James at the Verizon store by Walmart on New Boston Road!!

They did a great job getting us exactly what we needed. In and out. Thats the way I like to handle business.

Very nice very polite was most helpful but two tablets help me with my Galaxy she was very awesome it was a good experience I love Verizon

Worst customer service. They have no desire to fix anything, merely to sell a new device.

Staff is good but its pretty basic accessories, would like to see more in play

Very professional, great customer service!

No good

Best place I have found do a phone plan

The best thing at Verizon is the phones that they offer!

A great place to receive phone service with

I was serving in the army when I recieved a monthly bill for over 900$ I hadnt made any call out of the normal and had unlimited everything. I expected 100-300 a month. I was paying for the best service in odd places. I suggest Sprint.

THE REPRESENTATIVE WAS EXTREMELY PLEASANT AND KNOWLEDGEABLE AND EFFICIENT....VERY PLEASED

We were served by a very friendly person that was second to none other!

Upon entering the store I was greeted and thts the positive comment Ill give. The rest of what Ill say next isnt going to be. Lindsey is the reason Ill be going to AT&T after 10 + years with loyalty to Verizon you sir pissed me off after asking me my name and walking away to answer the phone like I wasnt important enough to help.

Helpful staff

Went inside to try and buy the MiFi broadband Internet box and purchase the service. There were tons of customers waiting with only two reps behind counter helping others. Was confronted by employee as if I signed in or not on the wait list with no welcome or how can I help you. I did not even realize there was a wait list which was three hours long because of the note 7 exchanges from the recalls recently. My point is this, if you were going to be that busy, they needed to get more workers and plan out the day and be more welcoming to customers walking in. I just wanted to purchase the MiFi and upgrade my data plan which would not have taken very long to do but could not because of a three hour wait. Do not recommend this store to anyone.

They open the door for you as you approach and it gets better from there.

Lezlee was awesome with helping me with my problems. She is very attentive, eager to find a solution and I highly recommend her.

Love ANDY! Hes top notch!

The gentleman who assisted us was GREAT! EXCELLENT SERVICE!!

Blake was very nice and helpful

Helpful fixed phone 83 seconds...Thank the staff....

Rude people that had rather not help customers. Very unfriendly people. Make you want to change phone company. RUDE NOT WILLING TO HELP.

Very good service. Kind and patient

Got a new phone. Gave me a ZAGG Glass, and it broke. Phone still good tho

Best costumer service I had and the services is great that army guy below me is lying version dont even offer unlimited everything

Great customer service, and affordable prices. Well done at this store, Verizon.

This store has the best customer service! Always leave out happy and satisfied.

Every time I use this store I get a very qualified and informative Verizon representative.

Staff wanst very helpful and didnt explain product limitations well.

Wonderful. Mever a dull k

Andy was our salesman, he did a great job

Got a new phone. Love it and they were so nice a and helpful

When I got my service 2 years ago they were nice, eager to help, and would do anything to get my line going. I visited 3 days ago and I was not welcomed at all. The employee acted like he didnt want to help. And the other employees were at front desk watching Football game on a phone.I went back 2 days ago, because my phone broke, and was treated horrible again. When i first walked in the greated me and was very nice. Since I couldnt pay cash for a phone and my dad didnt want to add a monthly cost for the phone to our bill they didnt want to help after that. The employee that started helping me walked off and when I approached her so i could get a phone, she said, Oh girl no one has helped you yet?

Very friendly and helpful. Not pushy!

Very busy but received excellent service!

Not nice talked down to me

Great help.

Friendly service

Awful experience no customer service will rob you

Very busy. Staff didnt even say welcome or indicate they would be with me shortly. This happened on 3 of my last 4 visits.

Keeping employees like Jorge will forever hender your business. Poor poor customer service. BAD ATTITUDE! If you dont want to sale go gwt a job thats not sales based! The only reason I am giving them a two instead of a one is because of an employee they have named Taneisha. She is a natural salesperson and always makes sure I get the best phones and accessories. Ask for Taneisha for sure.

Had to have screen protector replaced twice after Verizon staff was unable to place it on. They were very helpful.