If i could give them no stars i would. i received a call at 4pm stating my medication was ready. I went to pick it up and they had not filled it yet so i returned home, ended up having 4 seizures and couldnt make it out of bed until the next morning. when my relatives went to pick up me medicine explaining the circumstances they had them wait until 7pm! saying that it had not been filled yet. these medications and seizures are life threatening and each one could lead to my death. thanks CVS for your caring attitudes!

Friendly and helpful staff. Store a little cluttered, unopened boxes. Easy access in and out.

Always clean and helpful staff... in and out

Nice staff but they must be understaffed to be as slow as they are.

Staff okay, but the store is cluttered and messy. There are opened, and empty boxes all over the store. Dusty and dirty floors and carpet.

It is a fat guy inside working at a counter, smells so bad. Please for cry out loud management do something. It happens twice. His body odor is so heavy it makes me just throw up.

I came to cvs to get my COVID test that i had an appointment in 20 mins. There are no sign indicating where the line begins. I asked a store employee where the line was and was told to get in the pharmacy drive thru line. So here I am waiting..

My favorite location to shop for over the counter meds

I’ve been waiting in the drive thru line for my covid test for 30 minutes. The appointment was for 25 mins ago. There were no signs to indicate where to go, and the line has moved only 2 cars in that time. I called to make sure this was what I needed to do. It took me about 5 minutes and repeated calls to get in touch with an actual person. I opted for CVS under the assumption it would be quick and convenient. Neither of those is true.

Terrible pharmacy! This store will refill meds that are NOT on auto refill! When you actually need the refill, you dont have a refill left because they decided to fill the script a month ago without permission or bothering to let let you know. Will be moving to Kroger pharmacy!

This pharmacy does not care about patients. A prescription was called in for my epileptic dog on an emergency basis, since we had travelled without his medication accidentally. When we got there to pick it up they said it was not available in the size prescribed. The veterinarian got on the phone with the pharmacist to prescribe a different size of the same medication. The pharmacist refused to fill the prescription because by then it was after hours by 2 minutes. Nice. Now my dog will have a seizure. Thats really quality customer care.

Went in to get a passport photo for the special they were running $2 off your passport photo. The cashier said let me see if I can find the camera last time I couldn’t find it, and glanced around for a few seconds and said nope can’t find it sorry. Didn’t ask anyone else working there either.

I’m not sure about the actual pharmacy as I don’t have scripts filled here. My review is solely regarding the store. The coupon machine has been broken for several months now. When I go to do my weekly run, it’s rare they have in stock what I need. I also had a run-in where a small item was not placed in my bag (it was a fiasco to get because it wasn’t even in the computer so I assume in that, it got left out), and they refused to give me my money back. They were extremely rude about it when I called. Customer service goes a long way. I worked in retail for many years, starting at age 15. I’m a loyal CVS customer but, after today, have decided I’ll be going to a different location.

Need to get ahold of these people for a covid test? Haha yeah right. They dont answer their phone and dont care about you

I was just at CVS on Palmer.its 10:12, Walking around looking for dive things and the red headed lady who worked there cane and said, are you paying with cash or carc? When I told her cash she said uh-uh card only only . We close at midnightAnd walked away!

If I could give them zero stars I would so just that!!! That lied on my Dr. completely blaming him for my medication not being ready and needing an authorization.... My Dr. responds to emails with in the hour... not to mention I have lupus and this medicine was needed for that... after Alyssa became rude I called back to speak to the pharmacist and his behind was just as rude!!! They will never get my business and God forbid if your dr calls in more than one pain medication think youre a junky!!!

I seldom use the pharmacy pick-up. I go thru if there is no line and I am in a hurry or its raining. They send me a text message to let me know when my scripts are ready. I enjoy utilizing their coupons. The pharmacy staff is knowledgeable, helpful and patient. CVS has a variety of retail items including greeting cards, school supplies, cosmetics,etc.

Always great customer service from the entire pharmacy crew.

If I could leave ZERO stars I definitely would! Basically I walked to the outside pick up window and was refused my son’s medicine bc I wasn’t in a vehicle... what kind of mess is that?

ALYSSA was extremely rude and unprofessional. Sick/hurt people shouldnt have such trouble getting their medicine.. if you cant respond to a question or give information without attitude you shouldnt be working the drive thru!

I have to say, this is the most unfriendly CVS. Just the whole atmosphere. I felt such a unfriendly environment every time I come in and I always treat the clerks with respect. They need better training or just to get a whole new crew. They could learn from the Galveston CVS, now they are amazing!

Iv been on hold for 55 minutes without a single person picking up. Calling corporate tommorrow! Also Iv had some very rude pharmacy employees.Im still on hold just so I can tell corporate how incompetent & lazy the employees are.

5 stars for the pharmacist and everyone else in that department!The front end of the store...maybe a 3 star.

The counter staff is always pleasant, helpful and they recognize you as a customer. The pharmacist is very professional and always available to answer questions. Our experience here is always a good one.

After using CVS in Texas City for more than 5 years for my medication needs, and even after they were dropped from my insurance as a preferred pharmacy, I am changing to Walgreens due to a complete lack of customer service. I find the techs, as well as the pharmacist to be at a minimum unhelpful and bordering on condescending and just plain rude. You always have a choice where to patronize and spend your income, so, in my humble opinion, you should choose to spend it in a place that actually seems to want your business.

Always great helpful service both front and back I have been going there for years will not go anywhere else

The ladies at pharmacy is not into customer service at all. I went there today to find Theravent and I said hello to this young lady that had her back to me, she did not even look back and said she would be right there with me. I just have a question, but she never look at me and continuing working . I left and i will not go back. Better go Walgreen them, since CVS does not care about their customers. Maybe her price gun will pay her bills.

This CVS STEALS CONTROLLED SUBSTANCES!They marked my medication that Ive been taking for several years as dispensed even though it was NOT!Other customers of this store: BEWARE OF THEM STEALING YOUR MEDICATIONS!!!!!Always ask for your PMP report (prescription monitoring program which shows all scheduled meds dispensed) so YOU CAN CATCH SHIRIEN M ZAID IF SHE STEALS YOUR MEDICINE!!!

Great

The cashier was highly rude and impatient. Big boy acted like I was bothering him when he finally came to the checkout and huffed when I mentioned I wanted to enter my phone number. And before he even gave me my change he was barking out for the next person. I will never come to this location again... Do yourself a favor and go to Walgreens!

Great store. Dont believe the complaints!

Everyone there at Cvs pharmacy and non pharmacy are very kind and professional, even when I am not feeling myself best. Thank all of Cvs pharmacy and Cvs employees. Kristi

Took over 3 hours for my antibiotics to be filled,you would think it wouldnt take so long and they knew Im 8 months pregnant.After calling over 5 times the last time I called she still told me it would take over 20 minutes very rude like.HORRIBLE SERVICE I WILL ALWAYS GO TO THE ONE IN SANTA FE AS THEY ARE THE BEST.

Everyone there is rude and its my last option to go to cvs .

TERRIBLE SERVICE!! Go to Walgreens instead.

Cashiers and pharmacists are very friendly

Pharmacy personnel is NOT professional and very

Very unprofessional