Very clean and well kept store. We went in to return equipment and worked with Mario who had great customer service and was very friendly. Wait was no longer than 5 mins on a Monday evening.

This store manager, Patina insures that customers and her employees feels #1

DO NOT GET THIS INTERNET SERVICE. You will have to call in multiple times a month with connection issues. You never get a straight answer or anyone to truly help you.

Outstanding visit. Lady reviewed my account and saved me nearly $200 a month! Also on a previous visit we bundled our cellular. That trip saved me money and we still use the Verizon towers we are accustomed too.

The guy at the front in charge of signing you up is amazing! He’s super friendly, polite and I witnessed him giving the best customer service to each customer walking into the store. He helped me out so I didn’t have to wait to be helped by a representative! 👏

Great experience in store. Short wait time knowledgeable staff.

Have had internet and tv outages since February and they refuse to make an effort to fix the issue. Half the people in my block have already dropped xfinity due to the terrible service and I highly suggest anyone to go with a different provider

Tried going in to add an international plan after wasting one hour on chat support. Wasted another hour at the store. If you cancel their internet plan, they screw you. Will be moving over to a different carrier that is *hopefully* less incompetent.

After unsuccessfully trying for several days to start a DVR service online and by phone, I was in and out of the Xfinity store with a real fix in less than 10 minutes. Leslie G. was extremely helpful and efficient at correcting the problems created by past attempts, and then setting me up properly. I wish I had gone there in the beginning.

Mario Dobard is the pinnacle reason I stayed with Xfinity. My wife and I went to the store today to switch to Xfinity Mobile from AT&T. We asked for him today specifically because he assisted us with his excellent customer service abilities two years ago.Mario greeted us and made the transition to Xfinity Mobile an absolute breeze. He made sure that our phones were activated, numbers ported over and even made sure we were able to make calls freely. He was absolutely fantastic as always. And as far as the service with Xfinity Mobile....absolutely astounding. The reception is so much better and much more reliable than what I previously had.I ask that Xfinity please greatly recognize him for his superb customer service. Thank you for all that you do.

Very helpful. No wait with friendly faces.

My customer service representative Shannon was excellent and informative thank you for all your help Ill be back for that new phone

Very good experience,,everyone is so nice,and helpful.

I would like to say thank you to Lance Cone for all his help. I was so upset when I got there... but he took good care of me . Xfinity you are very bless to have him there.he needs a raise and a promotion !!!

Check in is very easy especially with an appointment. Bright and modern with plenty of products to try out. Music a bit loud for me but was lowered by staff. Excellent service by Kimberly F. To set up my internet, cable TV and iPhone mobile services. Clean bathrooms unlocked for me by staff. Good job, xFinity!!

Super nice store and extremely fast but helpful service. It took me longer to find parking than I was in the store. I will definitely be back when I need assistance.

The customer service was awesome.

Horrible customer service. The phone customer service is the worst. They dont know what they are doing and have put my health at risk, only to be back to square one without resolution. Save yourself and dont bother with this company.

In and out with no problem very up to date on their products

Each time I go there the representatives are so nice and understanding. Today, I was carrying a box of xfinity equipment that was shipped to me and I didnt need... Anyway, one of the reps saw me as I was walking up from the parking lot and opened the door for me. He knew I had equipment to return and helped me. I was in and out in like 5 mins. This may seem like its not a big deal... But good customer service is what I got today...and its definitely not a universal thing. Thanks folks 👍

I had a very good experience today at the storeAnthony helped and took the time with and help me with my issue and helped me use the kiosk to make a payment

Moved the store to the local mall so now even more inconvenient location for parking. Had an appointment, arrived at proper time, and waited on immediately. Store was taking all proper Covid 19 precautions. But for what? I needed to replace a cablecard and of course they had none in stock. No way to call ahead to check, phone tech support has no way to search local inventory, but they can find equipment availability (or NOT) at other stores through their computer system. Another Xfinity customer epic fail! They will ship one to me as a self install kit and even magnanimously waved the $15 fee. So now, wasted over an hour, drove 20 miles, and must wait about 4 days. The store itself is very nice if only it was not associate with Xfinity/Comcast.

I have everything in my home connected to WiFi, so I own several (6) of the Pods, which are WiFi extenders. Comcast just released an upgraded pod, so I should be able to go from 6 to 1, and hopefully reduce some of the pod noise I am seeing currently in my house. The original pods were pretty expensive, and only came in boxes of 3 (I only needed 4, so I have 2 that are brand new that I just bought a few months ago). Comcast quit carrying pods in the store now for some reason, so it was a wasted trip for one (got original ones at store), and you have to get new one online. They also dont exchange old pods for new one, so goodbye $400. I imagine thats why they dont carry new one in store. People upset no trade in policy, and Comcast wont have to deal with irate customers face to face. I hate everything about Comcast, but only provider with gig+ internet in my area and fiber not available. Please someone provide better internet so I can drop them. Dont get me started about getting rid of paid premium channels without notice or rate cut.

No one will help me.

Stuck with a service that constantly screws up our account... Paying for Five TV Boxes for years when we have never had more than 3 EVER!

Worst customer service ever

Xfinity has the worst television commercials. The service is on par with the commercial. The company is in need of a customer relations reset. An assumption that the current downward spiral is an arc due to the lack of consumer input before and after marketing strategies.

The staff was not helpful at all. I went to pick up a module and they didn’t let me pick it up. Had me waiting for what felt like hours.. the service was trash.

I came in yesterday to switch our two phones over from Sprint and the Xfinity agent signed our phones up to someone elses account who had the same first name as my husband. So that person canceled our phones, so our first stopped getting service. So I came back to the store the next morning when they opened at 10am and I have now been here for 4 hours and the issue is still not resolved. My husband had to work from home all day without a phone and I have been stuck at this store for 4 hours.

Very Friendly, service a little slow but overall great customer service.

Nice staff, clean facility. Definately felt COVID-19 safe.

The best prices and quality service comes from xfinity. This store has the best deals!!! I really recommend them

I have been to this location twice now and both times I have been blown away. Great customer service. Quick and Easy. The fact that I am leaving a 5 star review is truly a testament to my experience in this store because I really do not like the product.

I moved to The Woodlands TX from the Kansas City area. In Kansas we had a thing called fiber optic. It was state of the art and the internet moved fast. What ever Comcast is selling in The Woodlands TX for internet service ... seriously ... its maybe one step up from dial up. Im a professional and dont usually complain publicly. But this is that bad. Avoid it at all costs. Its no where near the speeds they are marketing to the public.

Extremely unhelpful id rather pull my own teeth than go there again. Online is just as bad and complaints are only ignored. If i had any choice i wouldnt deal with them at all

I am extremely frustrated that I can never connect with a person on the phone. I am a new customer and very disappointed with customer service.

I visited this location on 1/27 and I wanted to get my bill lowered since I was off contract. The guy told me I was already on the cheapest plan, but wanted to add services to get me a better value, aka spend more money when I was trying to save some.So I left and called their support line and the lady helped upgrade me from 60 to 100Mbps. and save $5 a month. Which she said can handle up to 6 devices. So I was happy enough with that.Then I went home and went to my account online and found a plan with the same 100Mbps for $16 cheaper than the plan the support line got me. So I switch plans again. All this in a matter of an hour. Unnecessary run around from everyone when just going online was the best and fastest deal.My advice: Log into your account to handle any changes.

Was willing to pay cash for the new iphone and sales rep for some reason did not want to sell me phone... They need more training!!

Dont listen to some personal Injury lawyer.Fiber Optic gig speed is a lie. Fiber does not actual go up to gig speed unless you pay for it.Xfinity uses fiber and coaxial in a hybrid system. We get 1000 down and 40 up, plus every channel we want, security, phone and DVR for about 250 a month. Games and movies download at 300 plus mbps while others are watching streams.My business internet is 1000 down and 100 up and it costs about the same.... no tv, no phone, no secuirty.People need to wake up and see most internet service providers in the world are trash. Dont even get me started on European internet, which is subsidized and heavily monitored by the government.We had 45 gig down and up in the 1960s...

Great service .

Excellent service

Would rate negative but cant go lower. The company came yesterday and installed their utility connections for the street in the easements, trashed everything, left garbage, cut up conduit, hoses, pipes, and even a shovel, and even threw a several foot section of large conduit in my landscaping that was clearly out of the easement zone.

Absolutely the worst experience Ive ever had with any company at any time. Im stuck with them because I have a contract. If your only choice is Comcast/Xfinity, please do yourself a favor and go to another location.😬

You’d think that it would take less than 5 minutes to pick up a modem, but here we are 10 minutes without being greeted or acknowledged. customer service is just as bad in person as it is over the phone.

Horrible service for a new customer coming into the store. “I’ll be with you in a minute!” He didn’t come back, luckily another lady said she could help me. I was told be the representative on the phone that I signed up with that I would be able to get an additional cable box in the store. Well that was a lie! Installing the cable and internet is supposed to be easy, I wonder if that’s a lie as well...new customer and very unsatisfied already 😞.

Anthony helped me at this location. He was friendly, made sure I was the right person picking up the equipment and was quick to get me on my way. I am looking forward to shopping here again for some phone accessories and will ask for him to help again. Very pleased with my visit!

Horrible horrible horrible office and company....zero customer servicehorrible staff...they need to open at 8. hire 10 more employees!! You can not contact this office or store directly by phone. You have to call the 1-800 number which is even worse. I absolutely hate Comcast and Xfinity.

Horrible company. Do not change to them. They lie about a service call and then won’t share regional manager details.

Incredibly frustrating. If you work from home, do not go with Xfinity. I have to restart my gateway 5+ times a day in order to connect. Tried utilizing Xfinitys customer service functions online, and theyre essentially useless. I figured someone would reach out after I submitted a poor NPS rating, but havent heard anything. Their post sales support is non-existent.

This store sent out Door Hanger Advertisement to our entire neighborhood. I spoke to xfinity customer service and they dont even service our side of the neighborhood. Brilliant!! Hundreds of houses, what a waste of money

Worst service ever, I scheduled for a connection service on a specific day and they come the next day. Can not ever get ahold of a representative. Worst WiFi and Cable company to choose from!

Good service and friendly staff

I had a great experience yesterday with Alicia (I think that was her name.) She had helped my parents the day before and we had to come back to do one final thing with my dad’s phone. I hope to work with her again.

Efficient and professional

Worst service I have ever received in my life. I have receipts showing that I have turned my equipment in and they are saying that they dont have it and I still need to turn it in. I have been overcharged numerous times. I did not have the account on auto-pay, and they had tried pulling from my account several times. I have the bank statements to prove it and they deny they ever tried to auto draft from my account and when I showed them my bank statements they said my bank was the liar.

Its okay I guess.

10am is too late for an opening time. 8 or 9am would be more appropriate.

This review is for XFINITY SERVICE AND CUSTOMER SERVICE for the customer service line.I asked to speak to a supervisor numerous times and he kept telling me for 30 mins they are not available. They kept adding a bill credit then taking away my bill credit. Then cut off my internet 3 days before the due date. I wish there was another internet provider so bad, I can’t stand it.These people on the customer service line are so incompetent.

I love my mobile plan. They take great care of me.

Does not tell the truth about services, would stay away, ATT much better choice.

I needed to return an equipment for a friend. The process was quick and smooth.

Had a great experience with both Leslie who gave me the best deal she could for me to think about, and Laquisha who set me up later that evening after I decided to go for it.Every Fall I head to the store to renegotiate my agreement in order to get a deal we can afford. For five plus years now they have always done their best. Have I run into agents who may have been having a bad day? Yup! They run into customers having a bad day every day. Is that an excuse for them? No, but it is a reason and I find that bringing the positivity and kindness usually sets us all back on the right path. If that didnt work I would just come back later, but its always worked for me.This should be for reviews of the Xfinity store at The Woodlands Mall, not Xfinity services or anything like that. Im happy with both overall, but right here am particularly grateful for the folks who have helped me every year at this location, like Leslie and Laquisha. Thanks!

Couldn’t find yhe shop is it closed down as it shows open on maps serached beside macy and the whole mall can’t find it

Went in at 830pm tonight to pick up the pods to extend my network. The representative informs me they stop selling xfi equipment at 0800pm. The representative then says the only reason there open this late is becouse the mall. He then informed me that they can do exchanges on equipment and returns and sell the phone accessories, but not the xfi equipment.

Next to Paneras and Dicks sporting goods. Attached panorama view.

Very disappointed Im paying $200 for minimal channels. This does not include any of the movie channels such as Starz, Showtime, Cinimax. Also, service has been out since 3:30pm and will not be restored till 7:30pm. Sad

Mario Helped me with everything the service is not like Verizon but it is competitive in pricing

Went into a store to find out why internet wasnt working at home, was informed it was an outage. Why cant they proactively send a text/email when service is interrupted, its like they wait to see how many service interruptions they can get away with. This company lacks a customer service attitude.

Who ever choose this location was wonderfuly retarded.

Great Customer Service

Ive singed the contract and paid $30 per month. In one year they increased bill to $40 per month. And now they started to charge me $70/month without even notifying me!!! They cannot dictate the price whenever they want.

Xfinity continues to exceed my expectations

Excellent customer service and with fast ATMs we can pay our Bill ...