I was directed to use Revolution Decal from a third party outfitter. Since Im not from the area or familiar with what is available there, I submitted my original email below to Revolution. There was intermittent breaks in the email chain, but nothing alarming typically hearing back from Chandra within a few days, if not the next day. She literally completely ignored all input for the design, and simply cut and paste my logo and placed it around the van in these proofs. No original artwork or design was added besides these big red ambulance looking stripes. I offered more feedback and again, it was largely ignored. I suspect she wasnt really even reading my emails? I suggested we leave the van blank and I pay for her time, to which she responded we can leave it blank but you still have to pay for my time! Theres no reading comprehension, or they are too busy, or they really dont care. I havent seen the bill yet. Id have been very surprised if any of these designs took more than 10 minutes to create. I will have my 15 year old son design my graphics. This was super disappointing and cost me time and money that I feel was 100% wasted.
Rodney and his team are fantastic. Great communication and great customer service. You guys rock.
Update: 2 weeks later I received a call from the owner and he is refunding the rest of my money and has assured me the problem has been taken care of.⚠️ BE WARNED ⚠️ I tried to use this company for graphics on a grooming van. They had sent me an email in October, it went to my spam folder and I was not aware they had emailed me. I called on November 4th to see if they had received my information from the company who was putting my van together. They informed me that they had sent me an email, but never did a follow up call to make sure I received it. I emailed them on the 9th of November. Next I received a questionnaire asking about my business and my goals of the wrap. I filled out the questionnaire and emailed it back on the 10th. I reached out on the 12th to see if they had received it and got no response. On the 18th I received my first proof. We emailed back and forth until the 20th when once again all I got was crickets from the other end. I reached out again on the 25th and once again.. nothing. Finally on the 30th I received an email and responded immediately. The designer emailed back December 4th, 5 days later. I responded once again immediately. They waited another 5 days to respond to me. On the 10th of December I approved the graphics and was told they would be going into production. I hadnt heard anything for several days so I reached out on the 18th and was told they would be printed at the beginning of next week. I called today (December 29th) trying to figure out what was going on, my design was still sitting on the desk of the designer and the designer had taken some time off. My wrap hadnt been printed or shipped. I ultimately canceled my order and am very disappointed that they have waisted my time and still didnt give a full refund. So I am out $250 and still have no wrap on my business vehicle after 2 months of trying to work with this company. ⚠️ BE WARNED ⚠️
First class facility, top notch professional people
Went there with MY jaguar wanting a copper wrap and was treated like I shouldn’t be there right off the bat, then I was berated on My choices of color and then they highballed me just to get me to go away. I felt like I had wasted his time and told him s. when I’m fact he had wasted mine.....he didn’t even get it. Do not enter !!!!!!!!!!!
Work
Great place to get your wraps and decals
Awesome design and service