Always a pleasure dealing with lifestyle. well needed new cover after 9 years use on the original. needless to say it was heavy hehe

We were very excited at the prospect of getting a hot tub so we went to Lifestyle Outdoor. Though we could find the same model of Jacuzzi we ended up purchasing (and we bought a more high end model) for much cheaper online, the salespeople (who were great), warned us there can be problems with these things and their level of service is so much higher than well get elsewhere we really should pay the premium with them.Unfortunately for us, we got a lemon - which is not at all their fault. In the first year, the heater broke, the display went out, and now we have a leak in the waterfall.The service level we were promised is non-existent. There have been multiple occasions where weve called and received no response, both my wife and I. Once we finally got a tech out for the most recent problem, it was discovered we needed another part for another failure. We were told the part would arrive in 7 to 10 business days and they would contact us.After two weeks of no update, we called to inquire about progress as the tub has been leaking out totally in about 3 days. We were told the part had arrived already and they had called and texted (they had not. Phone records are easy to pull up online and dont lie). They then informed us that, though this was covered by warranty, the labor was not and we are out $150 to have a second person come and move the hot tub. When we stated our displeasure, keep in mind - no yelling as I know how hard that job can be- we were hung up on.When we called the store back and not the service line, the service rep called back to apologize. The owner of the store then called and told us there was nothing he could do. He had zero interest in providing any level of service any different than we would receive had we not bought from them.In conclusion: Dont waste your money. Find the tub you want and then buy online for cheaper.In the days of e-commerce, service is the only real differentiation. Unfortunately, though the sales guys are really nice and the one owner, Jeff, was great when we had our first problem, this service isnt worth the extra spend.Edit: To add to the wonderful experience - right after I posted these reviews Lifestyle Outdoor actually took to my company customer service portal to post the attached. I havent been rude to anyone. I havent yelled, sworn, or really done anything except share the experience, all the truth, Ive had with their business.Edit #2: Since I wrote this review, Jeff, the real owner, called me to try and bully me into taking down the review. I told him, calmly, as I yell at no one and dont swear (I live a very public life as seen as a business owner - I dont have time for this sort of thing). I told Jeff Id be happy to remove the reviews once the Hot Tub was fixed four days later when we had scheduled a service call and paid for it. I dont have time for this stuff and dont want negative reviews up (as seen in my profile). He sent the attached email threatening me again. I just wanted them to fix the tub so I can move on somewhere else. His counter review, written today, is simply false.If I had to do it again, Id just buy it online. I dont have any negative reviews about anything. I dont want to be involved in this. Im tired of being bullied by these guys.I hope this is the end of it, but I doubt it will be. Ill never contact them or write anything about them again. If they continue to harass me in any way, Ill simply share it here.

Friendly and warm place. Always happy to answer my silly questions as a new spa owner.

We love our Jacuzzi hot tub from Lifestyle!Great place to shop for something so big, pricey and personal. Marc is very knowledgeable about their products and patient with questions. Delivery & installation went w/o any problems. Weve called & gone back several times since and the support has been super! We also have friends whove had the same excellent service & experience with Marc at Lifestyle Outdoor. 👍

Great service, had a good experience with Spencer and team. Answered questions and was great in availability. would highly recommend

I shopped and shopped and ended up here. These guys rock! I love my SPA!