I have received excellent care from MRS. They go above and beyond with customer service. Each staff member is extremely helpful and meets my needs each time I visit the store. I would highly recommend anyone to use MRS.

I feel like I was rolled over much in the same vein as a used car salesman. I was prescribed a CPAP. And scheduled for a class. Now obviously I am new to this diagnosis, so I thought we would be going over options and the results of the study and educated on what the process is.Instead you go in a room with your machine on it. No other options. I asked why this machine. They said it was the best and the only one they sell. There arent any other options if you go through them. If you have insurance with any kind of deductible you will be paying out the nose. As an example I pay 64/month for 9 months. Plus an estimated 120-160 every three months for supplies. Plus the 250 or so I spent that day to get started. According to Google thats super close to the actual off the shelf price.Now Im one of the working poor and I struggle. I make too much for any kind of assistance but I feel like there is probably another, more economical, solution available. Or there should be. I dont really have an idea on how Ill make that work. Only that I have to.So. You go to class on the machine you have no choice in. On compliance with the insurance thats really no help anyway (full sticker price and supplies since I am too busy/poor to go to the doctor for anything else to meet my deductible). If youre out of compliance you have to pay whatever they tell you their markup is.And there is no offer of back end support. Or mention of how according to forums people need to try multiple masks to find one that works. My machine even has a female mask (and machine) I wasnt even offered those options. I am sure that that companies rep buys lots of lunches and gives lots of pens to MRS. But that has no value to the patient.Anyways. If you want to be educated and given options and support I would avoid them. If you want to be treated like cattle then they are perfect.Edit: On the response from the owner: Yes, maybe part of my frustration is the cost, but more in lack of choice. I may not need the best Bentley version of a CPAP. I may need a Ford or a Honda version. :) Something where I do not die when I sleep. You said you are limited, but in practice offer no choice.On the other hand what if I have all the money and want all the best things? Same issue. No choice. When I asked why this machine when there were other options available I was asked Are there? I wouldnt know we only sell this one because it is the best.Also, as far as the education there were no touchpoints on what to do if you struggle, if you are frustrated, if you rip your mask off unconsciously in the middle of the night. Things that seem super common. Or when you may not need to use it (*with a cold) it was hidden in the tiny pamphlet a lot of patients may not read. Cleaning was gone over rather quickly (to be fair its only an hour) but a nicer, updated, chart may go a long way towards information retention. Or what to do if things go horribly, terribly wrong.My frustration with the insurance is blamed for my dissatisfaction and while there is a bit there- the underlying cause is in the presentation of the information. They give you a machine, pat you on the head, and wish you well. As long as you sign the dotted line.This is a machine that will be used daily for 5 years or more. You may have been in this business for many years and may have a tendency to assume that information is understood that is not. Thats understandable.Yes, you offer a service you should be compensated for. But the break down should also be transparent. What is the cost if you break compliance? The price of the machine. OK what is that?A fairly basic insert with a FAQ addressing common concerns, consequences, the whys and hows, and what ifs, etc would go a long way.For the record it is a nice machine.

Now I know why they have bad reviews. Very rude. I am not sure why I felt as if I was being investigated trying to get a new nebulizer for my son. His stopped working. I did all the trouble shoot tips in the booklet that came with it. I asked his doctor for a new script and took it to MRS to get a new one. I am not certain why the woman needed to know what I have been using but for her information, I have been using a borrowed nebulizer from a family member. I dont see how that concerned her. She seemed concerned the letter was from the end of October and it is now December 3rd. Not certain why that matters either. My sons nebulizer broke, I needed a new one, I have a prescription and insurance. Not certain why this interaction went this way. If I need any other medical equipment, I will drive out of town before I deal with them again. I understand if they need to know certain information but you dont have to be rude or curt about it. I promise Im not running a black market nebulizer service. I mean why else would I be in there requesting a new nebulizer with a written prescription from a doctor? I mean do they think people just enjoy going to medical supply stores? I think not.

Response to Owner: I have no way to reply to your comment directly but you can look me up and contact me if you want, but i already reached before submitting original review. Thats when I was told that the CPAP machine wasnt around 800 but $1600. My compliance is 100%, its just that my insurance gets billed like $300/month and their agreement is to only pay $125 but since its a high deductible plan, its me paying the 125 until I pay off a 1600 cpap machine that i can buy online for $700.Way over priced. I made the mistake of letting them send me supplies for my cpap machine. $50 for a hose i can buy for 12 (and 12 is for the name brand, 50 for some offbrand). I just found out that the cpap machine i have is being charged to me for 1600 when I can buy it anywhere online for $800. So buy your supplies elsewhere if you can.

They took care of my husband’s equipment needs. They would come fix equipment if it messed up.