This company has the worst customer service and work ethic I have ever experienced. When I moved into my newly constructed condo, there was a piece missing to open the window. They scheduled more than 8 appointments to solve this issue, including bringing the wrong piece more than three times and eventually breaking the existing window frame to install it. At one point, they brought a white piece for a black window. I’m still waiting for a fully functioning window after almost 2 years of moving into my place. When I erred my frustrations for the first time directly, I was told my complaint was unproductive and unnecessary. Still waiting. Do not recommend this company if you want competent workers and friendly customer service.

When faced with the project of replacing most of the windows in my home, my research indicated that two things were most important. Find a local window company that has been in business for awhile, and that has their own installation team.I found this in Schaaf Window Co. in Tinley Park, IL. Rich Deckinga was very knowledgeable and helpful through this process. He came to our house and looked and measured, and he answered our many questions. After the windows were ordered and built, the Schaaf installers came out. They were very professional, courteous and highly skilled. I am extremely satisfied with the end result, and I would recommend Schaaf Window and their team for your window needs.

They dont preform the kinda of work I was looking for, but they were able to talk me through what would be needed and pointed me in the right direction. Courteous and responsive

I have 10 year old wood JeldWen windows. Almost every window has the weather striping falling off and several windows have wood rot. When I called last year asking if they can take a look at them, I was told Id have to pay a fee to have them come out and then if they were to replace them I might get a little taken off the price since we are previous customers. Several windows were installed with large gaps that they filled with silicone. This isnt how you do business.

Terrible customer service. This company came out to measure several windows in my 5 unit building. They provided a quote within a few days but the quote didn’t break out the needs by unit as requested. After calling and asking for that to be done, strange things began to occur. After 3 more calls asking their team to follow up - which was met with enthusiastic “yes, so sorry, I’ll talk to the manager and them call you” resulted in no follow ups at all. They seem to be a messy business. Suggest looking into Semko Windows for your repair replacement needs. They were prompt, clear and consistent in service.

A couple of years ago we purchased a new townhome in Orland and found we had major draft issues with our kitchen sliding patio door. Apparently, the original builder did not set the door correctly and the wind would come through on windy days, keeping the kitchen cool. After research, I found Schaaf Window company, Tinley Park, who specializes in Jeld Wen windows and doors. Casey came out, he was professional, pleasant and corrected not only the door, but, one of my windows that was not set in correctly. We highly recommend this company to anyone with Drafty windows or doors.

Barb was very helpful everyone is nice and friendly

These guys are excellent, very easy to work with, punctual, and offer the best price around! Casey and Dave did a great job with their customer service as well! Highly recommend for your window and door needs!

Did a great job consulting and installing the bathroom shower door.

Great installation and service! We got our windows from Schaaf and had them do the install and we were impressed by how helpful and professional everyone there was. Sales staff was friendly and helpful with choosing the right windows, and install team was on time and did a great job, we havent had any issues in over two years since weve gotten our windows. I highly recommend Schaaf to anyone looking for new windows or doors.

After a horrible experience with a shower door with Lowe’s installation, we were recommended by our neighbor. The company was knowledgeable and easy to deal with. I’m so happy with the result of our new frameless shower door. I would recommend them to everyone.

The customer service was fantastic. From the start of the process with pricing through the installation, everything was professional and extremely competent. Highly recommended.

Is you have Schaaf windows their service and parts absolutely is among the best. Never had a bad Schaaf experience in 28 years

Eight Years Ago we ordered a new Jeld-Wen Patio Door. Solid Wood Construction with Aluminum Cladding from Lorin at Schaaf in Tinley Pk. We did have issues with the Swing Door warping but Schaaf did a Great job taking care of the problem. Im writing this because my Sister is in need to replace her patio doors and I recommended she go to Schaaf while shopping. Thank You, Regards, Ray

I made a call for estimating windows replacement two weeks ago to send estimator to review and give me cost to replace/repair windows. The Phone guy confirmed me for June 14 someone visit home and give me an estimate and I HAVE TO PAY 60 DOLLARS FOR ESTIMATING. (where other companies do free estimate and not this long wait for estimate). I thought this one was original installer then may be help in cost and do better work.I called today to see the June 14, 2019, what time the estimator will arrive at my place. The lady told me now is June 21, 2019, they do not have June 14 available in my town..This is very bad service. Now I know why people make very poor rating to this company.

Awesome service. I highly recommend them. You will not be disappointed...

Save your money! Buy from a business that will sell you quality and expert installation something this place does not have. I dont know about windows but i do know I have nothing good to say about the doors they sell!

Excellent Service and supplies

Great millwork department.

Larry S is the man!