Antoinette was the most helpful and patient young lady Ive encountered while buying anything . I was undecided in what to get and needed more information to decide. She was able to answer all of my annoying questions without making me feel like I was bothering her. SHES THE BEST!

So after taking my daughter bowling I decided to go buy a new iPhone. Cheyenne was absolutely amazing! She was patient, never pressured me and was a pleasure to talk with while she transferred all my stuff from my old phone. Karen was also just as amazing and hilarious. Both allowed my 6 year old daughter to watch YouTube on the display phone to keep her occupied. My best experience at Metro in Titusville by far.

Victoria was so much help yesterday she went out of her way to fix my plan that fits me better and she went to a whole other store to get the phone I needed. She made me feel so welcome and comfortable thank you so much and I will visiting this store more often to see her!!

I havent been an issue and it was rectified in a speedy time also the associate was very polite courteous and knowledgeable now thats what I called professionalism

This review is all about Kalena. She is amazing I left one on the Hopkins store when she was there and its this stores turn......she makes every visit pleasant and wherever she goes as long as shes in the metro family my family and I will follow. We already drive from Merritt island just to deal with here now. She has patience of an angel and she makes sure she goes out of her way to do anything and everything she can to help you. She explains everything so you fully understand whatever your there for and doing before you walk out of the store or even when hanging up the phone if your calling in. Everyone who is in customer service or a manager of some sort should take a chapter from her book cause then they will be extremely successful!!!!!!

Victoria was very helpful with everything i needed she had a great aditude and helped get my new a52 loaded with the stuff from my old phone great service andhospitality ill be back 4 sure

Kalena was dealing with an elderly person. Hos patience was worn.. Her patience was OUTSTANDING. He left able to work his new phone. And he kinda smiled on his way out.Timothy was helping me and hes always amazing. He fixed EVERY issue i had and his attitude is contagious! Id prefer to drive to this store every time than to ever deal with on the phone customer service.

Danielle was an awesome rep! She helped me tremendously. Love my new phone ! 5 stars

Easy to get exactly what we need and nothing more. Everytime. Only going to this location in Titusville.

Went to this store to get help with leaving current phone company. The employee working (Taylor) was extremely helpful and patient. She walked us through everything we needed to do to get our phones switched over to metro and explained the phone bill in detail. She was able to answer every question we asked and was very knowledgeable with the phones, systems, and contracts. Thank you Taylor for all your help, we are so pleased you were able to help us with our phones!!!

Steffanie was a huge help with my new iPhone. Thanks a ton. 5/5

Today I had a very pleasurable experience at metro by T-Mobile on Cheney highway. I went in to pay my bill and was very upest I had a cracked screen but MR. Tim told me he could help me out and I left with a brand new phone and all my data switced over. Very reasonable priced and excellent customer service. I highly recommend this location.

Went to the store in Titusville on hwy 50.Tim was very helpful and paid attention to us, also hooking us up with few free extras. Tim and And Kalena thank you so much.

Very helpful and friendly. The employees provided very good information on products that I was interested in.

The store couldnt unlock my Dads flip phone and customer service played me for a fool. Three call/chats: first they said it was already unlocked (it wasnt), then they said theyd unlock it in 72 hrs (they didnt) and finally I was told to hang on just a sec during a chat and it would be immediately unlocked (15 minutes later I was waiting and couldnt get a response even though the session was still open). Their refusal to unlock cost my Dad $95 for a new phone and hes on a fixed income. We wouldnt have switched but we could no longer receive calls because all calls immediately went to voicemail. My neighbors recommended Mint Mobile and now for half the price I get twice the data. And we actually get our incoming calls!Well be so lucky when T-Mobile monopolizes the cell phone towers... theyll be the Spectrum of cell service! And we all know how cheap and customer friendly monopolies are.

Alex was very good to me, she did very well and helped me with everything that I needed. I feel like she is a very valuable employee to have.

Awesome customer service! Went in with a trashed phone and Mr. Tim really hooked me up. New phone, case, screen protector and a headset all within my budget. Definitely recommend this store!

Jessica Randall today was very helpful with my gigabyte issue today on my plan especially with customer serviceand Kalena Spangler always a gem i absolutely would recommend them

Excellent service I will be back I have also recommended for friends that I work with I have never had such good service in my life I will recommend everybody to MetroPCS Alex at 704 Cheney Highway in Titusville Florida highly recommended

The three ladies with purple masks made my day. Thank you ladies. You helped me get a new phone after i had no luck finding a tablet. Much appreciated!

Yes today I walked into metro on highway 50 very upset and as soon as I walked in Timothy and Alex were quick to greet me and help me out with a new phone and every issue I had. Best metro out there hands down.

Alex was very helpful, nice and gave great service!

Im so happy with the awesome help from Alli and Alex from the store on Chaney Highway!!! I drove 2 hours to get a connection with my aunt and they helped us so much!!! Fantastic service!!

She has helped me tremendous ly thank you very much

I dont even want to give them any stars but since I have to give them a star in order to give them a review on here they dont even deserve a one-star.the store should be ashamed of themselves just because Im giving you one star doesnt mean you earned that one star in my definition and my husbands eyes you dont even deserve any stars you lie to people you steal their money and overcharge them and refused to give them documentation of the receipt and not a option to talk to a supervisor in store or on phone.I recently went to this location for a new cellphone. I tried to split the cost of my total bill on two cards with my bank card,my husbands,I gave them my card they charged my card $150 then once my husband tried to put his card through they said that the transaction was denied because you cannot split thecthe of the phone on two different credit cards, so then they had to speak to their manager whoever this invisible person is they said that they would void the transaction and in the next couple of days my card would get refunded after that they charged my card $295.19 they refused to give me the first receipt of the $150 transaction that was processed on my credit card they kept it for themselves,they gave me the receipt to the $295. When Tuesday came around I had no refund on my card I had called the store greeted with disrespectful young immature combative unprofessionalism from Taylor basically telling me that it was already voided and that basically I can go f*** myself and that she does not have to show me proof saying that it was voided and refunded back to my card. Called corporate office filled a complaint with them, they filed a complaint with that store. Now a full-on investigation is going on.They charged my credit card $447 for a $200 phone and now my$150 is just floating around in someones hand and not been refunded. I had asked this immature young girl whos the cashier Taylor to let me speak to her supervisor or the person in charge,she had told me that they never come into the store and that if theres an issue with any customer that they are the only ones to speak to that owner of that store, the cashiers and that they will contact the owner of the store. The fact that this girl was disrespectful immature combative to a woman of my age considering they took $150 of my money and did not refund me for it then denied me my receipts for the first transaction refuse to let me speak to her supervisor. It is now gone to the point where it is being investigated through the corporate distribution and if I do not get my money by Friday I will be calling the local news and I will be hiring a lawyer for a $150 fee that should have been refunded back to my card which is absolutely atrocious considering I will have to pay more money for a lawyer and more time than what I am trying to get refunded.I am absolutely appalled at this location on their level of unprofessionalism the fact that they are stole money from me told me that it was refunded when it never was you charged me almost $500 for a $200 phone refuse to give me my documentation and basically tell me to go f myself and that I cannot or anyone else talk to the person in charge who is a higher rank and position than a cashier only they can talk to them..Just to let yall know the new Samsung Galaxy A21 is only $200 I bought the phone a phone case for $32 in a goof proof protector case for my phone which was $17 which came to a $295 charge out of a $500 charge on my card.I hope you guys are satisfied with yourselves from stealing from people who you charged an extra purchase that was unnecessary and did not refund and it was funny about it is that even the lady at the corporate distribution center in Orlando said that if it comes down to it you guys will be shut down for stealing my money you guys really f***** up all you had to do was give me my receipt for $150 for the first charge that you guys charged me for on my credit card but you didnt do that you took my receipt kept my money and denied a supervisor to me.

I have been to MANY metro stores in my 10 years of service. However, I have now had 3 bad experiences in this store with ever changing staff. I drove to ORLANDO yesterday to buy 2 new phones after leaving this stoor since the options of stores open on Sunday is limited and I refused to buy from them. I hope they can eventually learn customer service and to not be condescending to customers.

I went in recently trying to get out of my Att plan because it was getting to be way too expensive. Trenton helped me and my family get on the best plan for us in the most least expensive way. I definitely wouldn’t be saving as much as I am now if it wasn’t for Trenton helping me out. Thanks again!

Great business Trenton helped me find a new phone at a great rate! Walked me through it and showed me that picking the right plan and phone is an option. Everyone there was very nice and professional. Highly recommend going back!

Taylor n Ashley were Great. 💜

Taylor and Jason were very helpful! Thank you so much

I went into the store on Tuesday and worked with Trent and Mike. WOW!! i can not give these guys enough credit for the help they gave my husband and I. They were very detailed with our purchase, we are saving a ton every year on our bill by switching to MetroPCS, and the staff was the best we could have asked for. Great store, Great people, and we WILL be back to this store in the future!

I needed a month to month service and the staff were amazing.

Staff was very helpful

I am beyond thrilled with Trent and his team.They went above and beyond with excellent customer service..Thank you so much!

Awesome phones, and at a good price. I got great service from Trenton who you can tell has been there a long time! He can help fix anything, I love METROPCS

Trent at Titusville Metro PCS was very helpful and patient with all our questions. We left Sprint and got a much better deal here. Very happy.

Great service from Trenton. I cant thank him enough for helping my husband and I when we were in a bind. We will be back to this location because of him!

Wow! What a great experience I had!! Trent was beyond helpful. New plan, new phone, many accessories. Trent was super helpful, friendly, and very knowledgeable. I am a Metro customer for life!

I received excellent service from Brian D. He was honest and quick getting me into my new phone. Give that man a raise! Keep up the good work!

This is by far the best MetroPCS store Ive ever gone to, and Ive been to MANY. Ive been to several in Jacksonville, FL as well as Massachusetts and Maine and this one store blows them all away. I was actually dissatisfied and very unhappy with some that Ive been in, so bad I had to file a complaint on one. My phone finally completely gave up on me after several months of dealing with problems with it and I happened to be in Titusville when it happened. This was the closest store to me and I was super happy with the awesome customer service as well as the very friendly and helpful staff. The lady that helped me that afternoon gave me the phone I wanted, got me on a good payment plan, hooked me up with accessories and helped me out with my account, better than any other store. She didnt add charges and extras on like some other stores have. Im sure Ive done business in at least 10 other MetroPCS stores, probably more over all the years and this one stood out to be outstanding

My phone was all cracked up and I was ready for a new one, thankyou Tim and Kalena for giving me the best deal

Trent was awesome! Got me all the information I need and found a way to save me some money on my bill! Best MetroPCS store in the county.

Store is good, although seems I often feel with either a new employee or one from another store. Love the service, but seriously disappointed they do not give deals to current customers. All deals on phones are geared specifically to new customers only. The upgrade for current customers is not much of a deal at all. Unless you want to make payments on phone you actually wind up downgrading to get a new phone. Makes me unhappy that I find myself buying my phone pre owned if I want to get a step up from my current phone. Im not the kind of person interested in making payments, especially since I have 4 lines.

Kept their cool and helped me out politely after I came in there a little angry about my phones data being throttled. Problem solved. Thank you for your patience.

The staff had excellent customer service skills. Worth the drive to get the individual service!

This is the best Metro store in Brevard. Knowledgeable and helpful people! Clean and nice. We have done all of our Metro business at this location and will continue too! Great place

Tim is excellent great customer serviceThank you so much.

My mother and I bought 2 new phones with the store behind sonic. I couldnt be happier with the service and time they took with us. They helped us set up the phones and really seemed to care unlike the stores down south. Thanks guys!

Just wanted to say Tabitha Unick...is a serious life saver and an amazing saleswoman.....she really went above and beyond and really saved my butt...so thank you I love that store so much

Started out good, then they added too many people too quickly without matching the growth of the tech side of the network

Excellent service and super friendly

I always get GREAT customer service from this store. They always give me deals I can not refuse, and you cant beat the monthly bill. yu guys are awesome

Trent is the most helpful metro employee I’ve ever dealt with. He always has the answers I need AND he saved me money on the phone I just bought my nephew!

Hot delicious Cuban food with great music and friendly efficient staff!cant wait to go back the snapper excellent!!

Ashley was very helpful and I would recommend anyone to go there.

Be careful when applying for the Zibby lease plan. The associate Trent assisted me and had me purchasing things I didnt know I was purchasing. He told me that a pop socket grip was free and it turned out to be $15. He also told me that a case was free and it turned out to be $30. All I wanted was a $119 ZTE phone and headset which would have been $250 out the door but it turned out to be $400. I could have just paid for the phone out of pocket and didnt need a lease. Im highly upset. This is poor customer service and a scam he played on me. I will be returning merchandise back to the store...

WORST EXPERIENCE EVER!! DO NOT TRUST TRENTON HE IS A LIER AND A SCAMMERTELLS YOU ONE THING AND THAN WHEN YOU GET THE EMAIL OF THE RECEIPTS IT CLEARLY SAYS SOMETHING ELSEWANTED TO RETURN AFTER 1 HOUR OF PURCHASE (DUE TO THERE LIES )AND THEY REFUSED TO I HAVE TO RETURN TO A 3RD PARTYTHEY WILL SAY AND DO ANYTHING FOR A SALE THEY DO NOT BACK UP THERE PRODUCTS THEY ARE A FRANCHISE NOT A TRUE COMPANY STORE DO NOT TRUSTI DO NOT NORMALLY WRITE REVIEWS BUT I FEEL IT IS MY RESPONSIBILITY TO WORN MY LOCALS DO NOT TRUST OR BUY FROM THIS STORE READ THE POLICY BEFORE BELIEVING THERE LIESTHEY HAVE A NO RETURN POLICY AT ALL NO MATTER WHAT LIE THEY TELL YOU

Knowledgeable staff. Honest help and good customer service.

Got great service and savings at this location!!! Helped me lower my bill. Thanks Trenton and MetroPCS

Awesome phone service, only complaint I have is that Im charged a fee for paying in the store.

Metro PCS store I go to for convenience is located in the old Kmart Plaza on Hwy 50 in Titusville fl. It is nearest to Save Alot.

Friendly folks, a good choice of products and price ranges, and they even saved me more money each month by reviewing my usage.

Sold me phone with no charger phone breaks up all the time . will not get a nother phone from you.

Great deal on new phone upgrade, Trent helped me and my friend out and was very nice and helped transfer everything, thanks you

Went in to get 4 phones because of the deal on metropcs, free iphone se, was told that rhe phones where kinda free i had to purchase their 60 accessories bundle to get the free phones. I asked if that was metro pcs policy or store policy and was told it was a corprate policy. Needless to say i left and immediately called metro and was told that it was absolutely a store policy so i drove to the corparate strore in Melbourne and wouldnt you know I got 4 free phones without buying anything.... Sorry you missed a sale because you where to greedy.

Fantastic employees at this store. Joseph is very knowledgeable and takes care of any problems Ive had. Only store to go to in Titusville. jim

Have had some problems. Plus employees spoke potin front of the store

Great people limited coverage

Always helpful and great staff

Im a very clustered person and really need my phone to help me handle a lot of my business throughout the day. Every time I need help or have a problems with my phone those metro associates are there to help !

Trenton was very helpful!

Nice people and helpfull

They dont check I.D. here to open a plan

Great phone store

Of all the Metro locations in Titusville, this is the worst!

You get what you pay for. Not much here.

Good service

Quick service!

Nice people

Great service

Got a new phone case

Love the employees

Great

Ok service

Same as usual.

Love it

An excellent deal