I usually order groceries and have them delivered. This is an excellent service especially when I don’t feel like getting out. Recently I’ve been using curbside and I think I like this better. There is no service fee like delivery and it’s super easy. I just pull up, text the appropriate number from my parking space and pop the trunk. I save money because I am not impulse shopping like I would in the store. Saves me both time and money. Order from the app, “my HEB” prepay and select your time. The loaders are awesome! Couldn’t be happier!
Bought broccoli crowns and there were contaminated with sand. Try rinse them and sand did not go away. Boiled them and sand settled at bottom. Rinse them again but sand still present. Called HEB to let them know. Hopefully they will follow up and remove them and trace the cause of this incident. Never had a problem like this at HEB
One of the best HEBs in the Houston area. This store is fully stocked, no empty shelves, and has a phenomenal variety. A great Deli, Bakery, and HUGE wine selection.When you run in late at night to get milk, theyve got other items many people might need/want right by the milk - bananas, cookies, Bakery items on sale, etc.
Placed an order for delivery; Curbside called and said they could deliver earlier and also sent their well wishes to whoever was not feeling well (I ordered Tylenol, ice pack, etc..). When we received our order, there was cupcakes + a Get Well soon card signed by the Curbside team. This was such a sweet gesture and made my son very happy since he was the one in need of the supplies. Thank you for always being amazing HEB and a special thank you to the Creekside Curbside team. ❤️
Nice HEB. Wide Isles, friendly workers. The best Ive seen your produce. Except the cilantro, it and parsely keep better and longer if they are kept similar to flowers -standing in a pinch of water. Organic cilantro was do old, it gave no odor. Regular coolant rye o was fresher, but some leaves had been kept too wet. Its a difficult green to keep in such large quantities due to its delicacy. Most grocery stores have the same problem with it.
Cool store, visiting from Vancouver canada. Amazing I can grab beer while Im grabbing steaks
All HEB are great. This was our first time at this HEB, but, we will return when we can spend more time.
Specifically visited for donuts/breakfast pastry, since its a bigger store. Not a huge selection, but over a dozen options. The strawberry cream cheese Danish was wonderful, and the glazed cinnamon(?) bun was fairly tasty. Easy to find, easy self-checkout.
Its HEB so you probably dont need this rating. But the self checkout clerk that was nice to the kid was awesome. Spend those HEB bucks! No whammies.
The thing about H-E-B is that they have big selection of items....But what I like is their remade salads and they a great selection to choose from..Also the price is super low $4.00 for a small and $6.00 for a large one...
HEB is definitely customer focused. The variety and specialty foods are impressive. I was pleased with the deli alotting a number on the countertop for my sliced meat order. Rather than stand right there waiting, a customer can place an order, continue shopping, then stop by and get their food(s).
Came for avocados which always look great and ended up being approached by Kerry from the pharmacy. Very kind young men and offered me to get vaccinated since someone had canceled. The procedure was clearly explained and very fast. Non pain at all. 5/5 attention at my dear HEB
HEB is the only grocery store I shop at. The cashiers are always friendly. All of their employees are always willing to help. Ive never had a bad experience in one of their stores.
They always have what we need, store is always neat and clean. Employers are helpful.
Love heb. Affordable prices
This is one of the best HEB stores in Texas. Great staff, community involved, clean store, well stocked and excellent selection! I love that they carry German foods, its hard to find these items without going online to shop. Thanks HEB!
A lady name “terry” has been working their for 7 years so it says on her badge, she is completely rude and disrespectful . She was working at the gas station around 2pm . Never had a problem ever at this heb before ..
Its a shame to see HEB refuse to enforce the statewide mask mandate. HEB did great at the beginning of the pandemic, but it is sad to see them drop their convictions because of a few crazy people.Hire security guards to enforce it.Yesterday was the last we will be shopping there for the foreseeable future. There were too many people without masks. Id prefer a company that protects its employees andUpdate:I am updating the post to show the mold covered lychee in their produce section
I can’t express how much I love this HEB. Conveniently located on Kuykendahl road, they have sooo much variety to choose from. Big fan of the sushiya for lunch by the way :)
Nice place to shop. Elmployees are always helpful.
Overall a good experience. Place was clean and everything on my shopping list was stocked. Nothing much to complain about!
Very nice, clean store with all the items needed either pre-packaged or in bulk
Good as always, just driving thru town. Found all I needed
Always love shopping here where everything is better.
First time there. Store appeared clean. Employees were very courteous. BUT, the large shrimp boil that they have outside was terrible. The absolute mushy texture to the shrimp indicated to me it was either old or washed in bleach water. Fifty dollars worth of shrimp and most of it went into the garbage.
Went to buy Mothers Day flowers and kids picked flowers. At counter, price was triple ($45) posted price ($15.88). Talked to cashier and junior manager Austin. Both shrugged and said sign was wrong, but junior manager flippantly also said you can buy at correct price if you want or you can talk to manager Ricky. There were 2 signs posted w wrong price. Didnt matter. Junior manager said they cant monitor signs every minute. My 9 yr old said that would not be needed, just once an hr would be sufficient. Ultimately, manager was too busy to speak to us. We spend $1,200+ per month at this HEB. It is not a question of $ or us looking for something for free, the issue was poor customer service and nobody even being willing to say Im sorry about the mixup, that shouldnt have happened, or I will get somebody to fix the signs. That would have been leadership.
Great service and fast check out. Always stocked.
I love this HEB! The new organization seems fine until I noticed certain brands of certain products arent there anymore
HEB is my go to store for buying meat and Texas foods that are unavailable at other grocery stores. Employees have always been friendly and helpful to me. Thats been true of any HEB, no matter the location.
One of the cleanest HEBs. Staff is friendly and helpful. As are most of the customers.You can always find what you are looking for and so much more.
Fraud transaction, and very unprofessional Manager in this store, BE CAREFULL, they charge to my card 2 times using a different cahier place, and they keep the money and never refund this . The manager there is a liar person, dishonest, rude person, check your receipts, ask for your copies, because they also keep those . Completely no right at all .
The store is one of the Newer ones in the area, is has plenty of parking, well lit, the stores has wide aisles, clean interior, very organized, I order fresh bread and the lady in Bakery was super helpful, my only disappointment was the.young lady with glasses working the self service area, she look miserable, was not interested in helping me with the machine or other customers, one lady even asked her if she worked there since she wasnt wearing the Red HEB shirt, just a name tag and black construction boots, I left the store really not wanting to visit again.
I love HEB love their shrimp cocktail & sauce. They have ready cook meals for under 7.00 My favorite vino, San Antonio its like 8.00. Im hooked on HEB.
This location is HUGE, its honestly a bit overwhelming! Lots of food service counters to buy pre-made sushi, soup, etc. And product selection is out of this world, so many choices! I honestly think that you could find almost anything here, no matter what cuisine.
The store is very clean, the fruits are fresh and the bakery is delicious. All the employees I met with my eyes always smiling and greeting the customer.
There is a Nelda women in customer service and it’s our second time that we have trouble with. Very rude person.
Love H.E.B of course all depends of what town, because some of then are gettho.
Staff is friendly. Produce is very fresh and decently stocked. The meat is always delicious and fresh. The quality at this HEB is some of the best youll find in the country. The only downside is that their ethnic options are almost non-existent. Not enough Indian, Korean, etc selections. Maybe its just not fit for the area, though.
HEB is a great friendly store where you will find everything you need
My go-to HEB! Always well stocked and great customer service.To the few reviewers complaining about people not wearing a mask: Healthy people do not need to wear a mask. If youre going to live in fear of a flu with a 99% recovery rate then YOU need to stay home and get your groceries delivered to you or theres the curbside pickup option for you as well.
Clean and well stocked.
Have anything you need from a grocery store vary nice bought everything I needed today
This is becoming my favorite HEB location. I used to not like it as much because the store is so large, however, I think it is worth it to get to know the layout of the items here. It is arranged differently than my usual location. The HEB app makes it convenient to look up any item you may be looking for. Also, you can make a shopping list before you go and the app will arrange your items per isle. This location has a drive up pharmacy as well as a gas station with car wash. I have also used the online order and drive up to get groceries here and the service was excellent! Another plus here is that the parking lot is large enough. A couple of other locations close to me have relatively small parking lots which makes it hard to get into the store quickly some days. I would highly recommend this location!
Clean and organized 👌
Clean and well organized. Can sometimes be really busy like today before the storms but that can also be a good thing
My Mother and I would love to shop at your store .But my mother is disabled and elderly, every time we go to this location the motorized carts are not charged or broken . She has brought it to the attention of multiple associates with no results. I would appreciate it would pay more attention to the disabled customers!
Nice selection of wines and sake. I was suprised.
Clean, well stocked with various brands of products! Bakery smells heavenly and the staff are very confident giving assistance!
This is the best grocery store in the area!!! Everyone working there is helpful and knowledgeable, but more importantly they are all friendly.
The store is always clean and the service is always quick and friendly.
Awesome! Extremely helpful and nice. I love HEB!!!
Clean, Professional, with a wonderful fresh cut meat section. Heck of an upgrade from our last HEB in Pearland.
I love shopping at HEB, but you guys seriously need to work on your hiring process. I have probably applied to every HEB, Joe V, and Central Market in the Houston area about 3-4 times each. There seriously cannot be that many applicants to discredit a hard working individual as myself. And to make it worse, Ill see the same ads a few weeks later. It would be great if you could give a specific reason, but its the same cookie cutter response of unfortunately youve not been selected. I have no criminal history, no drug use, and a good work history. So I have no idea why your company keeps up with this.
Great customer service. Its always stocked and organized. They have Android pay option and thats my favorite part, even at self checkout.
H-E-B is the only grocery store I shop at! Literally the best quality meats, and fruits/vegetables. Not to mention the extensive alcohol selection. I could go on all day about why I love H-E-B however I just got home from there and need to put up the groceries. ✌
Great location!
Love my HEB! They always have what I need!
Nice swoncrabs
Very friendly and helpful had everything we needed
My shopping at Creekside HEB is always great. They have the best produce and meat selection along with very competitive fair pricing. Customer service is great and I rarely have to wait in line.
The employees are just as rude and arrogant as the shoppers. Get the corn cob out of your azz people. Two young employees sitting in the cafe looked at me in horror because I moved one of their carts that happened to be blocking the way to the cafe. They have plasticware and condiments for our food in there so I got some. But because I moved a cart blocking my way they thought I was going to steal something I guess. Yeah sure, Im going to steal something right after I just PAID for my groceries. Train your people to show customer service. That would be a switch!
Best Bakery of any other HEB bakery, within 50 miles
Courteous Staff
Great and enormous HEB! The staff was super helpful, the products great quality, good prices. There is plenty to choose from and everything super well organized, clean and in its place.
Great customer service! Competitive prices!! 😊
I do like this HEB for the amount of options it has but I must say the produce department is slipping. Multiple containers of blueberries constantly with mold, precut fruit looks old and the organic broccoli has been riddled with brown spots and mold.
Great experience always easy to get in and better prices than some of the other HEB
Hands down the best H-E-B in the area. Always clean, kind and helpful employees, and always well stocked. We are closer to a different H-E-B, but always choose to go to this one!
Always a pleasure to shop at any HEB. Excellent service by all.
Walking distance, but Im trying to apply and cant find where to apply.
I have a love / hate relationship with HEB.
This is more how an H.E.B. should be run!!! The 1488 and Tamina road location should model itself after this store.
The greatest store to have ever existed in the history of mankind. They are the center of society in Texas. Anything you want, they sell. No store does more for less than HEB. Here Everything is Better! If you have never shopped at an HEB before, you have not experienced life. They only source the best products. They are not just a store, as they provide better services to the community than the Federal Government. God save HEB.
Hard lo layout to find products. Sort of dirty and no very organized.
Love this place.
Im so happy to have a great HEB near me. The staff is always friendly and its my one stop shop for everything. Plus, now with curbside service available its a win win!
Here, Everythings Better! Love HEB!
Positives: Clean, efficiently managed, well-stocked, nice produce, good variety.Constructive criticism: Several of the female cashiers could use a course in people skills. They are impolite, condescending, unfriendly.
When I approached cashier for check out was not acknowledged she was talking to the other cashier a cross from her talking about their hair and hair color she did not acknowledge that I was standing in line until she finished her conversation with her coworker. After her conversation with coworker then she decided to speak. Customer service was not good
I absolutely love HEB. This location is no exception!! Vegetables are always fresh and delicious. I love that the bakery has so many choices and that there are samples that allow you to taste different baked goods. This store is very clean and well organized and the staff have always been friendly, welcoming and helpful.So glad to have this store in our neighborhood.
Just stood at customer service for a few minutes while Nelda sanitized and she looked at me and continued cleaning, an employee came up and spoke to her and she still didn’t acknowledge me after another minute she looked at me and said in a very rude voice “I don’t open until 10:00”. Why didn’t you tell me that 5 minutes ago? I left all my groceries sitting in the cart. Never going to that location again, I’ll stick to Harpers Trace where they are friendly.
There is a young lady who works on Curbside who is absolutely unprofessional. Every time I come pick up groceries she talks in a condescending tone and even raises her voice at me. I come here often, and I would appreciate it the situation gets addressed. I know HEB to have better customer service than this
This HEB is excellent!
Even in the midst of a pandemic, every HEB employee has always had the most friendliest, efficient and helpful customer service.
Love the products and wine selection at that location!!
Nice looking store but doesnt seem to carry the variety that HEB on Kuykendahl/ FM 1488 has, although the store looks bigger. I went in to purchase Piique Tea, frozen organic kale, and turkey salad. I got the turkey salad but the other items arent there.
The best desserts inThe country
Fully stocked and well staffed
The best mainstream grocery store anywhere. Their selection is vast and they take great strides to find the best and the freshest not only food, but flowers, seasonal decorations. It is the best. HEB blue cheese burgers, to die for! Go, it will change your life!
Great service always stocked
Used the curbside service and it was quick! Great service provided. Had a pharmacy drive-thru and two main entrances. Parking lot was well maintained!
Overall this is a great store. My only issue lately has been the produce. There have been flies and the fruit I bring home only lasts around 2 or 3 days now. Other than that we have been shopping here for years, they have everything we need and tons of stuff we dont need lol. The staff is great and always super helpful and friendly.
Love it they have everything you need. Well disinfectendt
Awesome HEB...! Clean and stocked. Friendly staff..
Great
Fresh
We love this HEB. Everyone is so helpful. They never hesitate to help me look for something or even go in the back to get things not out that I am looking for. We have also used the order and pickup service as well which was also great.
Lots of registers open. Had what I needed even when other HEBs were out.