I ordered extended lip strike plates to protect the new door trim we had recently installed and the bolt does not touch or damage the trim. Door Locks Direct was easy to deal with from ordering to receiving the parts.

I needed to replace a couple deadbolts and one keyed entry after 31 years. I looked at major home improvement stores and their websites indicated not in stock, not available for delivery. Besides, Id have to pay a lock smith to change the keying to match my existing. Door Locks Direct had what I wanted in stock. An email exchange indicated how I could get them keyed as I wanted. Customer service was excellent; prices were competitive, order processing was fast; and delivery was on time. What more can you ask for?

Very happy with my online purchase. Everything was as ordered, keyed correctly and arrived on time. Better pricing than their larger competitors

Great customer service! Lorena assisted me in selecting the proper door lock.I didnt know what type of lock I needed, I accidentally purchased the wrong type. I thought I knew what I wanted, turns out I needed to get help from someone with knowledge and experience.My return was easy and fast.Lorena guided me to the webpage that had the perfect lock. I needed an Institutional lock, the kind that automatically stays locked on both sides, you need a key to open from either side, every time.My replacement was shipped out quickly.Lock works perfectly and looks really good.Im very happy with the price, purchase, and service.

I spoke with Richard to place an order for many different locks, deadbolts and handles. There was 1 item that they did not have in stock, and he told me it might be 2 months before he could get it. I was really HAPPY when I received my complete order within 1 week (including the piece that he didnt have initially). The items were all keyed alike and this is not something that the big box stores will do anymore, so I was really happy with that. We got the locks on the first 3 doors with no problem. Then the 4th deadbolt did not fit properly. So I called Richard and he said that was a very simple fix. All we had to do was twist the latch because it was able to fit 2 sizes. Door Locks Direct really did a great job on our order and I am very pleased.

After returning their product they charged me a restocking fee although their website return conditions clearly do not state they practice that. If it did I might have reconsider ordering from them in the first place. I requested that the company adjust my refund and state their restocking fee practices on their website for the future, but they never responded back nor provided final full refund.