Really good company . Polite employees and staff. Very helpful and very good customer support.Ive had to call for service in the middle of the night and got work preformed to fix my issues. Service guy Tom extremely knowledgeable and rescouseful.Priced the same or close to other companies in my area.I would recommend them highly.

We were impressed upon meeting Fran OBrien for the first time.Fran is professional and polite. He is a good communicator and demonstrates good skills. Thank you.

I have used Point Bay Fuel LLC for 12 years. The company and all the employees are very good.I have an old furnace.,Tom seemed to have taken the time to bring it back to life, hopefully for a couple more years. So thank you, for the excellent service.

I started using Point Bay when I moved into my house in 2014. I used another company just once and went back to Point Bay. Starting from their administrative staff, always pleasant and professional. The Technicians have always been timely and professional as well. They will answer any questions you have and are just so nice. Without a doubt I would recommend them to anybody within their service area. Shout out to Darlene, Tom, and Tom!

A customer of Point bay for over 40 years. There are many companies that offer Oil and service. However, there is only one service technician like Tom Szymanski. Tom has been servicing the 2 oil furnaces in our home for many years. His service expertise has kept our units running efficient and safe. We always request Tom for our yearly maintenance and will wait until hes available. Having 4 children in our home, Tom gives us the security that our units are maintained and most important, safe. Tom is the main reason we continue being a customer of Point Bay.

Back in 2010, we had a 250-gallon outdoor oil tank that Point Bay filled and serviced every year. Fran at PB Fuel kept our tank full (even in 2-foot snow drifts) we never ran short and our home was always warm and toasty. PPB offered us Oil tank insurance that would cover all costs should there ever be an issue or spillage with the tank. Best piece of mind ever.Two years after that, we added a gas line and intended to switch over the following Spring. Then Sandy hit. Luckily, PPB had always topped our tank off every early October. This was fortunate as our house was able to dry out completely (no mold) and then contractors were able to work through the winter replacing the entire first floor. In the Spring, PB Fuel helped arrange to get our now empty oil tank safely removed and promptly replaced our heating unit. We have continued our yearly contract with PB Fuel as and it’s easy to schedule an appointment to have our units service or repaired and we trust them completely. When we had a pilot-light go out over a weekend, they were there ASAP. PB Fuel’s emergency service is stellar, their customer service is Steller and their cooling/heating professionals, like Fran, are polite, courteous, helpful, caring and know everything needed to keep our heating system running like clockwork. After a 12-year long relationship with PB Fuel, we cannot say enough wonderful things everyone who works there and their consistently great service in keeping our house warm and toasty.

Great service. Fran really knows his stuff and was very informative. Happy that they will be servicing my furnace going forward.

I am very frustrated with my latest experience with Point Bay. I have been ordering oil from them for the past year so I called them when I experienced issues with my furnace.The service tech arrived, went to the furnace in my crawl space and then refused to do any work because there was insulation hanging. So after 10 minutes and doing absolutely no work, he leaves without giving me any indication of what needs to be done. He was very rude in the process as well.He just said its a two man job. I know it needs to be cleaned but I still have no idea if there is anything broken in the furnace.Now I am out $170 because they take your card over the phone. I feel completely ripped off as they just showed up and left within 10mins.Ill be ordering oil from another company for now on.

As a 1st Time Home Owner Francis thoroughly explained our heating system as well as did some maintenance work on the unit. As a result of the companys professionalism and knowledgeable staff, we signed a service agreement knowing well be in good hands. Thank You

HVAC technician Fran from Point Bay responded to our house on time and had our furnace blowing cool air quickly. As usual, the Point Bay staff treated us with courtesy and professionalism. Great job!

Todays repair person was Fran OBrien. Prompt, professional and explained to me how to work the new thermostat. Very nice man.

I highly recommend Point BAY Fuel and Service to everyone as they are a great company and provided exceptional service and response to me. I found the Service Technician Tom very helpful and he explained everything so I could easily understand what was going on and how to address the problems. Every time I have had to call the company the customer service I received was outstanding and everyone is pleasant and easy to speak to. They all provide great service.

Tom went above and beyond for our annual furnace tune up. He took the time to show and explain the process. I will request him next year.

I called around to a few local guys, but no one knew how to work on an oil furnace. Fran from Point Bay came out the same day I called and got my furnace working again on a cold February day. Both Fran and his partner were professional and neat. They took apart my sooty furnace and got it back in working order; and left the area cleaner than they found it! 5 stars, A+, solid 7/7.

My initial call and email were answered swiftly and all the info I requested was provided quickly and accurately. Service tech Fran showed up on time and clean and friendly. Never a doubt that I was in good hands. I had diagnosed what I thought was the issue however Fran checked the root cause to assure we had the right issue then quickly resolved and bango the AC is working swell again. These guys took care of me in the past with repairs and with a very nice new equipment install that was just fantastic. Pricing was fair though you can get your neighbor Bob over for less with a large hammer if that is your wish. I think the pricing, service, expert techs and the overall experience was perfect. Highly recommend. Thank YOU!!

Your service man, who I think was Larry?, was a real craftsman who did an excellent, comprehensive job of servicing and cleaning my furnace. He inspired my confidence totally which is not a simple task! Point Bay should be proud to have such an accomplished employee.W. MacPherson

Weve been Point Bay customers for several years. They installed our furnace and hot water heater asnd have maintained it since. Everything mechanical will break now and t and they have always been super responsive. Id like to shout out a thanks to all of the service folks but a special thanks to Tom S. for the exceptional job he always does for us. Highly recommended.

We have been a customer of Point Bay for over 25 years. They have always provided excellent service over the years, and they do a fantastic job keeping our furnace and air conditioner running efficiently.Their customer service department is friendly and helpful, and their service technicians are top notch. Our favorite technician is Fran who we always request to service our units. He is personable, honest, highly knowledgeable, and the best technician we have ever had service our units. He truly is a great asset to Point Bay and a favorite of ours.Thank you Fran for always doing such an excellent job keeping our units running so efficiently! You are fantastic!!!

Called for an emergency no heat problem. Point Bay showed up half hour early and had us up and running in just 20 mins. Now thats great service!! Thank you so much!!! Been with PB for over 40 years and would never think of changing.

Service technician: on time, thorough, and knows his field (hard to find these days). Customer Service was pleasant to deal with on phone. Thank you.

Tom Szymanski is hands down the best when it comes to the yearly servicing our of furnaces! Tom doesnt just walk in the do the minimum, he makes sure our furnaces are running at their absolute best EVERY TIME.Fran has also been here when something goes amiss (as all mechanical things do). He is extremely knowledgeable and has never failed us with any of his repairs. Expert diagnosis, timely repairs, professional and neat.Our phone calls to Point Bay are always answered promptly and courteously, from the front desk to the service department. Point Bay Fuel even gave advice when it came time to have our oil tanks replaced and a flue installed in our chimney. I know its business, but these guys really care!

Had issue with furnace fan .Fran and helper responded and replaced switch causing problem. He was very informative ..explained why I had problem, how he fixed it and answered my questions. He was professional cordial and knowledgeable.

Point Bay Fuel Company is fantastic in terms of service. I have had them as my oil provider for more than 30 years. They were my godsend when my heat suddenly went off on January 21, 2019-- which was the coldest day of the year at that point. They responded in less than an hour after I called them. The problem turned out to be a bad thermostat--which was replaced at a cost of $35 to me because have their Gold Plan for service-- and also covers an annual cleaning and most repairs and parts. This is a great company to have as your oil service provider.

Used these guys for years without issue. Technicians were always helpful. My boiler went and we decided to convert to natural gas which the town ran down our street last year. We thought wed use Point Bay for the conversion since weve never had to do this before and had no idea how to proceed. The salesperson told me to call the company that removes our oil tank right away to get on their schedule. Signed the conversion paperwok and called the other company in August. The other company removed the tank in October. Mid-November is the scheduled date of conversion...3 months later (and I wasnt told this until after I called because our tank was removed)! Point Bay had to put in an oil barrel to get us heat. That was an extra charge of hundreds of dollars. Now they are filling the oil tank 3 days before the conversion. Not half a barrel to last the 3 or 4 days we need to get through, but a full oil delivery. Guess they want to get whatever last few bucks they can from me since there is no way we will call them again for anything. I found two other local contractors since signing with Point Bay who would have finished the conversion in two months or less for slightly less money. The cost of my being loyal: hundreds of additional dollars and extra time wasted. The price of their business practices: this review on Google, Yelp, and every other rating site I can find. Do yourself a favor and find a HVAC/fuel business that wants loyal, happy customers and not just their money.UPDATE: Point Bay did give us a refund on the temporary tank install. This happened after I left the original bad review, but they did say that it is their standard practice to refund this when the temporary tank is returned. It was the first I had heard of this standard practice (despite at least 3 phone calls and a text conversation with the salesperson and the office staff) but they did try to make it right. The install was fine...took a day longer than the original 2-day quote, but it was a big job. Service techs were helpful and professional. All-in-all it was a good job by the people who did the work and a major stress headache about everything else.

Fran is the best! So knowledgeable and very friendly. I will always request Fran as my service tech.

My family (grandfather, mother, and me) have been buying oil for this house from Point Bay for 50 years. Today when we called for delivery they told us they were to busy to deliver for a week because of automatic delivery customers. After 50 years they have too many customers to handle properly and essentially told us to go elsewhere for our oil.

If you enjoy stress and paying lots of money with very little satisfaction, this is the company for you!

Fran is great and knowledgeable. He has been servicing my furnace and has been with the old owners. He is respectful and helpful.

Fran and his helper were very helpful. They took pride in their work. I would recommend this company.

Point Bay employees across the board are knowledgeable and respectful! Highly recommend this company! Been with them since the 80!

It was professional and informative. He was helpful and got the work done. We now have air!!!Thank you

My family has been with this company for decades, they are always on time up front and professional never need to worry, everyone you deal with always is a class act....

The experience was exceptional. The technician was extremely knowledgeable and professional from the initial phone call through the completion.

Tom was very through when he arrived on Spetember 18th for our yearly maintenance on our furnace. Answered all our questions to our satisfaction. Also very clean and tidy.Thank youRich and Elaine Burger

Fran did a great job explaining what he did and what we can expect going forward. I felt confident that Fran was experienced in dealing with Samsung heat pumps.

Quick professional and cost efficient

Called for AC repair at 8am and someone was here within the hour. Everything fixed and cleaned up within 15 minutes. They know what they are doing!!

Have been using Point Bay for 2 decades always top notch service. Fran the technician is always very professional and knowledgeable and does a great job! 👍🏻👍🏻👍🏻👍🏻👍🏻

If you could give zero stars i truly would! I got home from two weeks out of state to come home to a freezing home ran out of oil! So i called point bay fuel I have used these guys for years!! I have zero oil which means zero heat and they told me I would have to wait three days!!!! Absolutely ridiculous!!!

Oops, I meant Tom was the superior serviceman who helped me and be awarded for his ability and professionalism!

Great job ...very thorough..complete clean up...respectful and courteous. I was lucky to have Tom to service my furnace and Point Bay is lucky to have him as a employee.

Outstanding service, Fran was very knowledgable and addressed the issue quickly.Would highly recomend company

If my review were based solely on Fran the repairman it would be five stars....

Very convenient being able to order online

I will not do business with anyone other then point bay. friendly knowledge and thay get the job done right. Ron

Came to our rescue and solved our no heat problem quickly!

They have always gone above and beyond. Most recently when i called at 8 am in a Sunday morning because my elderly aunts home had no heat their technician on call was prompt in calling me and accurate about his arrival time. He diagnosed the problem, a bad ignitor, but due to the obscure modular home furnace the replacement part was unavailabe locally. After visiting several retailers to no avail, he modified a generic ignitor bracket to fit the unit. The technician really went above and beyond to get the heat back on.

Tom has been to my house numerous times for Service and has always been very professional and informative during his stay

Service guys are the best.Responsive and knowledgeable.

Fair prices and very friendly

Very prompt and covered all areas. Service was complete in A very timely manner.

Tom was great he came in made sure my air conditioner was made sure it came through two of my vent even made sure I replace my filter so every thing runs probably! Bill is lower than i thought it would be and I appreciate it!

Tech was helpful, professional, and highly competent... Would recommend

These guys are very good. Patient and professional.i would really not want to use anyone else.

Always a excellent job done by the service tecks

Professional, efficient, knowledible, polite - I found the service exceptional !!

Service man named Charlie very courteous and pleasant

Had a run in with this guy, Roger. Very unprofessional. The guy’s a tool bag

These people quoted me a great price after I got ripped off by Dover Oil.

Fran was neat and professional

Professional and efficient.

Friendly, expert, and prompt service!

Good Service

Great service