Peter York is the manager of this store. He is the most helpful person I have ever met when it comes to iPhone technology. He asks questions about your phone use, and advises, not necessarily for the most expensive items. Setting up a new phone is always time consuming, but he is patient and specialized in his knowledge. In the past, I have forgotten pin numbers and passwords, and he helps me find ways to remember or change them to update my account. He is also personable and willing to chat about his or my life while we wait for the process of connecting to Verizon.This week he assisted my cousin in purchasing the right phone for her, and setting up all the changes required in her account as she had not upgraded in many years. Peter is the greatest multitasker, if he is not available to help you directly, he is there to answer questions of the other techs in the store. Thank you Peter

Came at a busy time to learn about cell phone options for travel. All 5 clerks were busy and there were 3 clients waiting ahead of me. As I waited, I observed that the clerks continued patient, friendly, respectful and thorough customer service with the person in front of them, in spite of being aware of the growing waiting group. When my turn came, Jacob was extremely courteous and helpful, He treated me (just as I had observed of the person before me); as if my questions and needs were the most important thing he had to deal with, and never did I feel rushed or bothersome to him.That said, and for the sake of all who wait - there should be group classes offered to demonstrate and familiarize newer users (mostly retirees, like myself) with all their phones features, just as there were for PCs and software when their use first became universal. Not all clients are retired with time to wait for all the tutoring and questions the clerks are asked to do so patiently.

I had 3 questions and got the explanation: (shrug) y’know, technology. They will give you zero help here.

The reason this store gets 5.0 rating is because the attendants are so friendly and feel so genuine and clearly are very honest. The staff seems to work well together. A pleasurable experience...who would have thought a trip to VERIZON would be so positive! Thank you Peter, Spencer and Anna.

I have been trying to get ahold of someone for a week now and nobody will call me back!After three years of having the same phone, I went to Verizon today and purchased the new iPhone 12 promax. I absolutely love it. But my favorite part about this experience was working with Tyler. There was another woman and two other gentleman there helping. They all did so amazing. I did not happen to catch their names except for Tyler. He was amazing and answered all the questions I had to ask. I was probably the biggest pain today for him but I am so happy that I got this experience. Everything that was on my old phone, was synchronized onto my new phone. I have never hadA brand new phone before. I am so excited to be part of the new generation of cell phones! Thank you so much Tyler for helping me and answering all of my stupid questions I had. I’m sorry I was a pain! I will definitely be back for my future needs with Verizon. Again, thank you so much! Hands-down five stars!

Tyler, Chris, Pete and Anna did a fantastic job of supporting my issues with a phone meltdown. Their ability to communicate, team-work, problem-solve respectfully, give and take information and respond to issues have made me an incredibly happy customer. Tyler offered to stay later after store hours to make sure I was satisfied, and Pete was unconditionally positive and supportive of getting to a great resolution. They de-escalate and go the extra mile, and work together with Supervisors. I hope this team is congratulated and can train other teams in how to provide exemplary customer service. This stands in stark contrast to so many companies idea of customer service which too often does not make the grade. This store team is BIGTIME.

I came in a little before closing and they were incredibly friendly helpful and went out of their way to fix my problem. I definitely recommend this store

Peter was awesome! He made the whole upgrading experience super easy!

My phone wasnt charging. Brought it in and they took care of it. AND they explained to me why and how to take care of it! GREAT service!

Just got the Galaxy S20 plus. I love it. I want to give a huge shout out to Peter who helped me. He was knowledgeable, supportive, and super friendly. Best of all he was honest. Strongly recommend visiting Peter at the wireless zone in Topsham for all your wireless needs.

The AGENCY STORE was very good. So we go there for a break from Cooks CORNER

Travis was great to work with and made sure everything went smoothly. Highly recommend anyone to reach out to Travis because he’s the man!

I went into Verizon today to get a new phone and the staff and experience was amazing!There were several set backs getting into my account (due to me not remembering my password) and Pete didn’t get flustered once, he just continued to provide the best service possible.Additionally, while I was there several other customers had come in with questions or concerns and it was wonderful seeing the rest of the staff equally as professional and courteous to each and every customer.

Needed to get a new phone for my niece and worked with Keidan. He was great to work with! No pressure at all, just good information, explained all the choices and we left feeling really good about our purchase. Would definitely hope to work with Keidan again for my future cell phone needs.

Tyrese was a phenomenal helper. I needed to change carriers, choose a plan, port 2 numbers, add a line, buy a phone... endless. Tyrese was patient,friendly, knowledgeable and helpful to the very end!

Tyler was good help me change my debit card numbers auto pay plane thanks stu

We worked with Ty this afternoon. He was very knowledgeable, efficient and pleasant! Great experience!

Great job under tuff circumstances. Live in Lewiston and had to travel to topsham because Auburn store was closed. Not sure who made that decision.

Tyrese was so friendly and helpful, patiently answered all my questions and got me set up with a new phone. EXCELLENT customer service.

Tyrese Joseph who helped me transfer my data on my new phone was extremely helpful, knowledgeable, efficient, and personable. I felt comfortable with him - although I am not the most savvy techie he was not condescending. I highly recommend him as a “ go to” person if you have a cell phone need.

I had a wonderful experience at this store when I upgraded to my new iPhone. Travis explained the difference between the phones I was considering and assisted me with selecting the one that is best for me. He also transferred all of my stuff from my old phone and took the time to make sure I was on the best plan. I highly recommend this store.

Fast friendly service! I wont go anywhere else! My family has bought several phones and we have always been extremely satisfied with the service provided by the knowledgeable staff. They take the time to explain things and never make you feel like a bother. Highly recommend this store!!!

Got new phones for my wife and son and like the last time, the service was excellent. Ive always had amazing service here and I wont go anywhere else. They take their time and never pressure you. I highly recommend them but try to go when its not too busy. Great service takes time so you may need to wait if its busy but well worth it.

I use this store over the regular Verizon store. They are just as knowledgeable. The wait time is a lot better than the regular store. The staff is always friendly and helpful.

No help make a appointment

Mike helped me over the phone. He had answered all my questions and if he did not have the answer he let me know exactly where to find it. I appreciated his patience and friendly attitude as I did have a lot of questions for him. Thanks again Mike!

Excellent knowledgeable service. My phone problem was fixed quickly and with a smile. Thank you!It is the best Verizon store in the area.

If you are a Verizon customer or are searching for your next carrier, I would recommend this store in-particular. Efficient service by knowledgeable staff who listen to your wireless needs. They know the pros and cons of each device, and will help you get into the one that is right for you. Pricing for devices and accessories always seems better here. Sometimes they are out of stock on a certain item, but it only took them 2 days to get the wireless hotspot that I wanted to run security cameras with POE cable.

I love this place!! The owner is so helpful.He always has good deals and is willing to share his information with the customer. He takes his time, never hurried or rushed. Ialways get good deals here. Glad to share my secret place to get phone/iPad info and the best prices ever !!

This store offers amazing customer service. It is locally owned and operated. The owner even works in the store. Go out of your way to go here, its worth it!

Pete was extremely helpful and knowledgeable. He answered all our question with patience and good humor. The best experience we have had at any Verizon store ever!

This is the only Verizon store we go to, we went for the first time a year and a half ago and havent gone anywhere else since. Every time we go in we are helped right away. They go above and beyond to ensure you leave there happy and with what you want.

Met the owner today, was a very cocky and did not give the best customer service. He did not like that we have had an issue with his store prior to coming there. Had to finish the issue from the first time still was unable to complete it. Was asked multiple questions and would not give straight answers or an answer at all. It was His way or no way.

Everyone here is great but Ty (Tyrese Joseph) is exceptional! He was incredibly patient and could not have been more helpful. Ive been to other wireless carriers and walked out because of rude and unhelpful associates. I give Ty 6 stars!

I have been going to the Verizon store in topsham me. For a number of years now and have always left very happy. I especially like and ask for Josh Edmonds he has always treated me extremely well and is very professional and knows his products inside and out! Top notch!!!

After a extremely bad experience at another local Verizon store we decided to get a second opinion from another store. All though a smaller Verizon store with a little less accessories or phone options, my wife and I had such a great customer service experience. It was actually nice to have a less busy store really take the time to help us. And they actually took the time to understand our very easily fixed problem where the other store didnt. They were prompt friendly and went above and beyond to make sure we were taken care of. I cant say enough how customer service makes this place great.

They were very helpful at the store and I was able to switch my two iPhones from another prepaid service to Verizon prepaid without any trouble.

Great service, very informative. Always a quick and easy visit at Verizon

Josh helped my mom and I. He was extremely helpful and so friendly! He was very knowledgable and explained everything very well. We wish we were locals so we could use this store often. Thank you Josh.

Excellent service. Very knowledgeable technicians, and competitive prices.

Really nice, super fast service.

Got me phone swiftly when I broke mine on vacation

Helpful and courteous! Very nice folks!

This place is an absolute joke!!!!! Poor customer service, extremely rude, unknowledgeable about recently released phones. Take my word for it and do not waste your time at this pathetic establishment, claiming to be Verizon wireless! If you buy anything from this store, you cannot return it to any legitimate Verizon store, it has to be taken back to this store. Verizon corporate will even tell you to stay away from these 3rd party fake Verizon stores. Take the extra 10 minutes and hop on rt 1 to cooks corner. Where the REAL Verizon store is. I mean come on, if youve ever been in the Brunswick store and then walked into this store, youd swear you were in a slum in Brazil, and walked into there local militia owned Verizon store. They dont have any phones on display and the store is always EMPTY. Whats that tell you.

Absolute total scam. Sure you have 14 days to return a device, but then they seem to find scratches and refuse to take it back. If there were scratches the manager put them on there when he took it to the back room to check its condition. Verizon should get rid of these pseudo stores. Buyer beware, and as they call themselves local business they dont retain local values.If I could give them less than one star I would

Called with questions about adding a new phone to an account. The rep was avoiding answering my very specific questions, i had to redirect him to my question three times. I had our verizon account up on a laptop, and said so, and he kept trying to end the conversation as if I did not have all the account information in front of me during the conversation. The rep I had did not have good listening skills and was eager to get rid of me probably because I was asking questions about an existing account rather than opening a new account and buying their phone. Very bad signs folks, not good customer service.

The staff and management here is out of this world. I will continue to only shop with this Verizon store!

Ask for pete.asked about phone.every one was very helpful

These guys are awesome... very helpful

Great experience Tyrese Joseph is a pro and s gentleman!!!!!

I was really pleased with the authentic customer care I recieved. Peter not only knew how to answer every question I had knowledgably, but he could also show me how to navigate my phone in ways that were new to me! He also did not rush and gave me the proper care I needed even with other customers in line. I left the store feeling grateful that I had gone in and I will certainly return to this Verizon in the future and will recommend it to others, because the experience was such a pleasant one. The type of service and attention I recieved is truly priceless!I agree with many of these other reviews in saying that it was by far the best service I have recieved at any Verizon store!

Awful, awful experience. Went in to get help because my voice mail stopped working. Ive had the same phone for 2 years and when I switched to a new plan (with same phone) the voice mail became unavailable. The first guy I talked to was absolutely clueless so he called over the iPhone expert, Justin, I think his name was. Long story short, he was very rude and condescending and not helpful at all. Absolutely zero customer service skills. Sad thing is, Ive received bad customer service at this location before but went back to give them the benefit of the doubt. Guess I learned my lesson. My advice is take the extra 10 minutes and drive to Brunswick, where they have knowledgeable, friendly staff.

Friendly service.

Attentive service.

The best