We made an appointment for geek squad to get my computer fixed (its operating slowly so I just wanted to have them take a look at it and maybe add virus protection which we had paid for). When we arrived at the store they told us it would be ELEVEN DAYS before they would return my computer to me. I asked him how I was supposed to go without my work computer for 2 weeks? We just bought total tech and we wouldnt have wasted our money if we knew the store was clearly not operating as normal. The man we spoke to at the desk... i believe his name was Michael was also totally unhelpful. He even sent away the people in line before us saying he couldnt fix their device. He was extremely dismissive and rude. I will be going to a different Best Buy from now on.

I really like Best Buy. Its a great store its like Toys ToysRUs for tech adults who love technology and even the person just looking for appliances or specific piece for there 🖥 computer. All the popular brands from home to gaming. The best prices theyll even price match. You really cant get any better. Then to top it off... They have the Geek Squad. I always knew those guys would be the popular successful group now look at the world.. To this point from the beginning until now I dont have any complaints. And the very few I had in the past customer service addressed and made everything right.. I almost would rather go into a Best Buy location than shop online since days...

The LG TV I purchased there is great 👍 what made it even better was Annie Diaz and her customer service thank you so much Annie I will definitely be coming back. This TV is amazing, Annie and her team made team are awesome

GF needed a TV. Rodolfo helped us. He was helpful, friendly, and we got her a perfect TV for her needs. Excellent experience.

A distance but its worth it ! BEST qeek squad, willing to listen NEVER brush you off . thats why I say its worth it ! Thank you gentle men for your help . GOD BLESS YOU 🙏

Had a very awesome experience walking there 5 minutes before theyre closing got the computer I needed at the price I wanted the gentlemans name who helped me I believe was Corbin. He is very knowledgeable very quick very efficient he needs a raise and should be manager

We had a great experience at Best Buy today. The HP guy in the lap top area was super helpful and got us a great deal on a new HP laptop.

I arrived for a pick up order right at closing time but the wonderful guard at the door allowed me to go inside. Everyone was done and look to me as if they were ready to go home and I thought to myself oh great here we go I thought I was going to get attitude but the young man that helped me was very nice and quick. I got my niece a iPhone from here and everything has been working out great Im happy with this location

Ordered Insignia washer and dryer. Staff is cordial. Ordering was efficient. Delivery and uodates excellent. Took me many yrs to shop at Best Buy but like it very much.

Love our local Best Buy...we spend hours..love the staff..they are nice and helpful..

The staff is always so helpful I appreciate everything they do

The best for shopping electronics Ive ever experienced in my 5 years of global traveling so far. Unbelievable prices of products.. Extremely helpful people. Must visit if you are in states..

Went in to buy a TV I had already researched for and was set on getting. Matt from the TV/Home Theatre & Magnolia areas was helpful and friendly in helping me get the TV checked out and loaded into my car. He also asked about many other useful add-ons and other things that go into home theatre set-ups that other people might appreciate (but I was set on only getting the TV). He was very knowledgeable of all the different TV models as well across all brands.

Last week I had an issue with my Samsung Galaxy s21 phone, the camera screen froze. I was referred to the Torrance Geek Squad because they service Samsung phones.I arrived and was greeted by Alex an associate at the front desk. He asked if I had an appointment. I did not. He looked at the schedule and the earliest appointment was at 6:30 pm, it was 11:00 am. I was frustrated because my phone was working but the screen was frozen and black, Its still a mystery. (This is the second time it has malfunctioned within a six month period).Alex said, let me see if I can troubleshoot the problem for you. He went online and worked with my phone and was able to get it working with a reboot technique in less than 20 minutes.I wanted to send a special thank you because he made an effort to solve the problem instead of saying our Geek Squad is fully booked. It is refreshing to meet a store associate with a can do spirit and generosity. Thank you ALEX. Stay well.

I came here to buy a mini blink 2 pk camera. It was easy to find under smart house. There was no line at checkout, I was out of there in less than 5 minutes!

I was already to give Best Buy my money to buy a brand new iPhone 12s but because I didn’t have my pin number the girl did nothing to try to help me find it as maybe Call Sprint?? I did have the security answer to get into the account. Which in my experience with all she needed. But because she was too lazy to call Sprint or help me further she just said she couldn’t sell me the phone unless I had the PIN number to my Sprint account. So Best Buy lost an $800.00 sale ! And a customer!!

Could not find what I was looking for and sales person was to lazy to find it. He sent me to the wrong area. so I walked out and went to Walmart . Better luck best buy with the next person. I wont go back there.

Outstanding service; very helpful across departments

I went to look at smart watches but the one guy in that department said he was only informed about his own individual brand... which only had 3 to choose from... I wish there was someone their to give me some info on the fit bits

Went for a cell phone repair, and was given a price range of 79.00 to 158.00, well after they took my phone to the back for a complete check of the problem, the guy from geek squad comes back and told me that the charging port and aux port were just dirty, and that I wouldnt have to pay anything. I appreciate honesty.

Very easy to get lost in here. The item I actually wanted wasnt in stock. But a cheaper alternative was available so everything worked out.

Staff has been helpful and service great. Just ordered a case for my new tablet, which was back ordered but came as promised. Recommended

EXCELLENT Customer Service!!!!! Certified Advisor, Sales Associate Judith Arceo in the Torrance Store gave My Mom and I the BEST Experience and Customer Service Possible. She definitely made me want to return to this exact location for future purchases. Judith explained everything so well. My Mom and I say Thank You Judith Arceo for all of your assistance. My Mom and I went home very satisfied with our purchase of our new washing machine. GOD BLESS 🙏

I love this store I was helped by a very experienced and patience salesman I only wish that I could remember his name. He helped me pick the perfect television and after I paid for it this kind gentlemen brought it to my car and put it in for me. Im overjoyed and extremely satisfied with the customer service that I received today fantastic,safe and very friendly place I will definitely go back to this location again

Went to best buy in redondo where they didnt have the phone by Verizon I would like to have bought. But the said best buy in torrance had it. So I go their and rhe sales associate starts by jacking up the price and saying I was looking at wrong phone. And they are going to charge myself for a sin card even though Im a Verizon customer and have a Sim card already. Pointing this out to him, he comes up with new charges. I will not go to best buy Torrance, ca ever again

No hassle computer purchase. They didnt try to squeeze another $300 out of me for warranties, antivirus software, and whatever else. There were plenty of laptops to choose from.

Had to return an open box tv I purchased earlier in the day. Transaction went smooth and easy. Top notch customer service at the return counter

My near by Best Buy. Awesome place to shop. Relatively super cool in comparisons to the Heck Yeah experience I get in the Pasadena location. Im more familiar with that one. Nevertheless, get your vibes on. Youre in a good proximity to lots of beaches!

Store was nice and clean. Asked for and was shown where to find a Roku. Staff was friendly and helpful.

My laptop quit working while using my jetpack. I stopped by the Torrance store to inquire if they could help me out. Following a reasonable amount of work, they discovered that my Jetpack has a recall on it.I telephoned the Jetpack manufacturer, they accepted my call and confirmed that my Jetpack was recalled. They confirmed that they will send me an updated Jetpack at no cost. Now I get to wait for the delivery!Bradford Burns

Was shopping for a case for my new cell phone. Staff was extremely helpful. I always find more than I came in for. They have well stocked shelves and alot of demos to try. Customer service is top notch. Store is well lit and easy to get around in. They also have a Magnolia center inside.

Alyssa handled my washer/dryer purchase with expertise. Answered all my questions and made the purchase experience easy

Online says have a stock so I went but no stock.Best buy? Nope not at all.

Its best buy what more can you say about the place

Best Electric Company iN the UNiVerse 😇👌🏽

Went in, got my stuff.... Got out. 10/10 would recommend.

Great knowledgeable sales person. Great deal too.

Its a tale of two stores. It depends on whos helping you. Store is huge, great selections, but not all associates are helpful. I waited almost two hours inside the store to get my computer. The first associate brushed me off, so I waited. 45 minutes later I spoke with a different associate who took my receipt and promptly got my stuff. I definitely appreciated her for that. As I said, I guess its all who you speak to.

What can I say besides Best Buy is great never had any issues here I had to return products here in the past and its always been a breeze staff here super friendly and always very helpful this place is a must for all your electronic needs.

Best Buys really stocked up very clean and have a lot of Salesman

It was very helpful. Reggie was able to clean everything so it worked again. He was great.👍

Great customer attention! Thanks for the TV advice Charles!!

The Geek Squad fixed my issue with my laptop; thanx to the tech being knowledgeable, I saved $$$.

My favorite Best Buy to go to. All the staff know me and whenever I go in it’s always fast and simple.

Prices offered online not in store, told one thing but not necessarily true, Left feeling bamboozled!!

Great store to buy stuff always good

Best Buy is great. The employees were very informative and helped us make a good purchase. Its very nice to see what you are buying in person and take it home the same day. Instant gratification

Geek Squad knows there business. These guy fixed...well they replaced my overly expensive phones charging port. Good thing I had geek squad protection for it. Anyway, they fixed it in a hour with no extra charges. I definitely walked away happy. I know its crazy these days but I did have to wait almost a week for the appointment. I hope they can remedy that issue a bit.

As soon I walked in, I was Warmly Greeted and Asked how the store staff could be of Assistance.I Thanked the Staff Team Member and informed her that I would. As I Glanced around and approached the Many Different items and gadgets, I was Totally Overwhelmed and I Throughly unstood that the Advancement in Technology is Ever Changing and Continues to Advance and Improve.I Appreciate This Great Store 👍 and its Wonderful Staff.

They generally have what electronics that I am looking for,if I cant find it elsewhere. There are lots of helpful staff members.They have decent sales and the lines move quickly.

Went in at 11am to buy a new computer and have data transfered over from old one and soonest they had an appointment with geek squad was 7pm.Left and bought it at Office Depot for less and transfered data in an hour.Didnt spend $800+ at bestbuyDid spend $800 at Office Depot.

The customer service person was great...she was able to help me with my smart phone diagnose the problem and make it work properly.

I really like Best Buy and most locations people are really friendly but this particular location was the worst experience.The staff did not seem to care at all what my needs were I requested service from a particular Department no one ever came then when I asked another department did they call someone to help me again they told me to go to the front and wait like everyone else!I dont even know why the person said that to me! Please take a look at your employees and management at this location..! thank you

I made a side-trip to Best Buy to check on an adult scooter so I can cut my walking time to work down. No luck! Although the customer service was ready to assist me, I was informed no scooters were in stock. 😔

Had what I needed quick in-and-out

Great service and they had the exact dryer we needed.

One of the best bestbuy stores. Ive been in lots of locations but here I found lots of things that I needed and better displays of products. Unfortunately I havent seen lots of familiar faces who used to help me I hope they are not cutting their staffs

Quick efficient service to transfer car title.

This review is for seasonal workers or new workers, employees that currently work in this location will try to sabotage you, they will hide online orders and will send you the wrong direction where you will waste time and will never find the item. They hide the items on purpose so they can get you fired while they try to make other workers look like hard workers. Its all favoritism Im here, you have to kiss their ases to be on their good side else they will do whatever it takes to make you look bad so that you will not get hired as a full time worker after the seasonal position is over. They will team up against you, be careful.

Horrible geek squad service. Their phone repair center did a good job repairing the phone. But did not communicate at all what was going on and were 5 days longer than they said they were going to be. When its your phone that you run a business with, five days is huge. They need to be on the ball with their repairs. U-break I fix could have done it in 24 hours.

Purchased I tv for pick-up after mine broke. This location was closest to me and when I arrived and it was easy to find parking and notify the team that I was outside. Took maybe 5-7minutes for them to bring out the tv and load it onto my truck, fast and easy. Great service.

Came out to the car to check on stock for a certain item before I ordered online for pickup there. They had it and was able to take card and do transaction in the store and come out again to deliver to me! Thats great service! Theyre really trying. Would give 5 star if I was able to go into store myself. LOL 😆

Curbside pick up - Sonos products available there, weeks before Sonos can even deliver - I’d say very good - in this case. Not to mention - it very well may be the best all purpose Sonos product (with pairing) BT portable size & rich full scale sound to date. This thing covers all the bases, and a charge lasts really long. No complaints here.

Returned bluetooth headphones that didnt work for me. Geek squad took care of me and returned my funds. #grateful🙏🏼💯

Horrible customer serviceSenior consultant Charlie in the TV department told me you have more than enough energy to go online and figure out what features the tv has nevwr going back to this location again

Great rep, helpful, and great info on different laptops.Prices were great too.

Mr. Bremman is very helpful and explains clearly.

Best Buy in Torrance is my go to spot for all my electronic needs! Ive been going here for so long and their service has always been great! That curbside pick up is a nice option so you can just purchase online and get your items brought to you by an employee without having to go inside and wait in line or end up purchasing more than you were supposed to.. 😂

Great to have them open, love the ck In service to get help, no more lurking for sales rep, i just dont like that i dont speak the same language (they speak TECH) and I speak gramma.

Staff wasnt to helpful.I was with my elder; When I asked a question about a product they were advertising. Associate told me I dont know, Google it. I brought that to what seemed to be management. There answer wasSorry about. What got me was that they didnt even ask if we still needed help..

Clean store, very organized. Professional employees. Free parking and handicapped ♿ parking. Satisfied what I bought. Will shop again

Clean. Well stocked. Knowledgeable staff. Efficient service. Worth the drive from El Segundo. My new preferred location for all our electronic needs.

Easy to find what youre looking for. Also the staff helpful if you need them. Plus its a clean store

Best Buy is a place I would go to get any of my electronics. I totally recommend going there if you are looking forward to buying any type of electronic devices.

Straight to the point. No lines at all.

Disappointing. No explanation given at entrance for needing to check in so I bypassed that and entered as most people did. I had 4 departments to visit so the check in would have been bothersome. 2 of the basic items I wanted you were out of stock. You are forcing me to shop with Amazon

The one time I actually had to see customer service for a pre paid defective phone they sold me, they couldnt help me. They never activated the phone so tracfone couldnt help me cause the phone shows inactive on their system. I told best buy that they need to activate the phone and they passed me to the manager who said that they only activate phones during purchase. They dont realize theres 2 types of activation. The phone and then the service. Even after I explained to the manager he was saying I was wrong. Luckily tracfone was able to help me over the phone in activating it. Shout out to geek squad. They definitely know what they are doing and if I could give them separate ratings itbqould be 5 stars.

This store is great, is really big and people are ready to help

Best professional and honest Customer Service! This Best Buy has given me the best customer service so far. I took my phone here to change the battery. It only took them 1 hour compared to bestbuy in Lakewood mall which took 2 hours. The geek squad guy named Cesar helped me get the 20% off through total tech support membership which is under my mom’s name but is also under my phone number. My phone number has two names because I used my mom’s name for the total tech support instead of my name. He used my mom’s name and the 20% off were able to applied. I’m amazed because I didn’t even asked or said anything about it but he mentioned it which I really appreciate because I’ve had so much bad luck and bad customer service experience on two Best Buy geek squad guys that I’ve been to (Lakewood mall and Hawthorne). Both told me that my total tech support don’t matter and one even agreed I shouldn’t get it next time. But my faith is restored.I wish every employee in bestbuy and geek squad is like Cesar. So I’ll definitely come back here again because they provide very good, honest and professional customer service. I’m very very satisfied with my experience. Merci beaucoup Best Buy! :D

They didnt have much going on but nothing to complain about

Great service for the most part.

They advertise things they dont even have in stock

They did have good customer service but need to wait for the samsung s ultra 21 528 g version.

Great customer service with employees who actually know the products.

I have to say Best Buy is not what it used to be I went to get a I went to get a CD music player and they dont carry them no more only online even the CDs have vanished very few vinyl records but you can buy your other electronic devices TVs Bluetooth speakers and other Electronics they even have childrens toys they have very few DVDs to not like they used to have but other stores may vary this is the one down on PCH and Hawthorne Boulevard I was disappointed not to get my CD player for my home stereo the store guy said people listen to music now on their cell phones....

Yesterday May 4, 2021 me and my partner went over to this specific best buy with a positive attitude and mind set on purchasing a camera. When we were looking at them one of the employees told us we needed to go to the front desk and let them know that we needed assistant with the cameras. And so we did as we were told to do so. This was around 05:13pm. The guy at the front door got our information down and we got a direct text stating that Youre in the queue and a TEAM MEMBER will be with you Shortly! for the mean while we decided to look around and keeping an eye on our phone for any new txt and glance over by the cameras section, but no employee was around at all. We hanged around for over 45 min in the store and we still got no new message and no sign of any employee. We went back to the camera section once again to look at them again and hoping an employee will come to us. BUT NO!! What upsets me more is the fact that there where SOO many employees standing around TALKING and LAUGHING. After we waited almost an HOUR for help we decided to leave the supremacies with NO HELP AND NO CAMERA. I believe they need to do a full follow up with the employees or get re-trained. This is really upsetting. NEVER AGAIN !!!

Order was dropped off to me fast friendly service

Great shopping for gadgets and all👍

Good and quick service. All of the associates that I dealt with were really helpful. Loss Pervention also helped me out with a issue I was having. Great overall experience.

Customer service was awesome. They helped me find what I needed even though it was from another Best Buy.

Needed something to help boost our Wi-Fi signal since its a large house. Knowledgeable staff but she did direct me to the next expensive item even though I insisted the smaller version would work. It works like a charm.

Reasonable prices and very helpful sales staff. They seem to quite knowledgeable at this store...Nice to see.

Good job best buy. Managed not to make covid Christmas a total nightmare. The sign up for help system worked well. Now if humans could follow directions that would be even better. The phone dept is awesome and even the Samsung people help out without having a fiscal investment in your purchase. Beats Amazon Ill keep supporting my Torrance BB. They price match too.

I had the best experience right from the beginning it started with 😇 Mario Who assisted me in the front happily and gracefully directed me with out hesitation to help me with my technical issue that my daughter desperately needed. Mario then then directed me to A geek squad technician (Denorah) 👩🏻‍💻 blessing in disguise. 🙌🏼👼🏼 And she worked her magic. Not only did I go into the store not knowing if I was going to be able to get the help I was going to need but Mario made it happen From the beginning and Denorah added the cherry on top. Completely fixing my technical issue no problem. Their customer services skills exceed beyond my expectations and I was so happy! I know at this time in the world people are over worked and underpaid and and have little staff to assist everyone one. So these two amazing souls blessed me just by the assistantship they performed for us! The best! Thank u. You two!

Found the stuff I needed without any issues.

There was no one around to help me when I needed help, when I asked for help I was told to go back out to the lobby and check in again.☹

Love how they price match! No matter what price, as long as the product is exactly the same!

Nice selection and clean store, but its hard to find help while you shop.

Fairly vacant and open. Apparenrly you need to check in and give your personal information to recieve help? Doesnt seem too secure, might sell or leak your data.

Been coming to this beast buyfor at least 20 years. I went here recently during an event. First time I didnt have to wait to buy something because there was a line around the store all the way behind the best buy