Great service. Very professional. My service writer, I think her name was Kathy was very nice. Any question I had, she was able to answer. She was able to get my car in for service quickly and even did a quick car wash after my coolant change. I will be going back for a powersteering fluid flush and exchange and the same with the brake fluid.

The salesperson was awesome. She helped us find a great car at a great price and I didnt feel pressured to purchase it. She was very understanding and informative. I will definitely be going back in the future .

Working with Joseph Mistrih was an easy and painless experience at Autonatiion Ford Torrance. He was very helpful with my special order and took the time to explain different options based on my needs. He didn’t pressure and made the entire experience relaxing and enjoyable. He kept me updated throughout the whole waiting process and always informed me of the latest updates with my build. When my special order F150 came in, he continued the great experience of finalizing the paper work and financing. He is a top notch Fleet Sales Manager and I strongly recommend anyone to go see him for the same valued experience that I had.

I love taking my car to AutoNation Ford Torrance. I feel they are fair and honest. As a woman I’m always worried about someone taking advantage of me when it comes to my car needs. I don’t feel that way with them. I made an appointment to have my car serviced and was able to get my car back that day. They are prompt and thorough. I’ve been taking my car here for many years. They are the only people I let touch my car.

Daniel E. was my sells representative, and he went above and beyond! I reached out to him a few months back looking for a vehicle in specific and months later he calls me to inform me what I was looking for was at his location! He really cares about his customers and he is actually a very honest and kind person! Extremely helpful he was able to work around my schedule and was able to make a great deal without giving me any run around! If I ever need anything I would definitely call on Daniel because he cares.

My experience here was amazing thanks to Ms. Kathy Stankus. She made me aware of what I needed to pay attention too and at what point I should return to repair or replace the parts on my vehicle. She made me understand why it wasn’t a need to spend money to replace parts that still had miles to go before replacement was needed, and I appreciate that because I wasn’t taken advantage of. There’s nothing like receiving support from an individual who makes you think twice about spending money right away. I will definitely be returning to this location back to Ms. K.

Love going to this Dealership/Service. Every time I need help on something or need to ask they always on the help and the service is awesomely good.Me and My Husband always looks for Mr. Tom Noone, he always helping us. And Mr. Jason Green as well. I’m so thankful we met those guys. 👍🏻

My experience with Ford Torrance AutoNation is mixed. My sales representative was very helpful on the day of my initial test drive and ordering of my vehicle and on the day I picked it up, a full 8-months later.My concern was with the communication in between the ordering and delivery process. Almost all of the interaction was initiated by me and the information regarding delays in production and the ordering, build and shipping questions were not clearly explained by the dealership. I had to rely on my own investigation with Ford Corporate and blog websites for my vehicle details with respect to delays.Parenthetically, if Ford intends to compete with Tesla in the electric vehicle arena, they need to make a better effort with customer communication and follow-up. Waiting 8-months for a vehicle delivery costing $60,000 with only minimal communication and apologies from Ford is suboptimal. Ford needs to read the playbook from Apple, Disney and Tesla to see how they provide customer service in my humble opinion.

Very friendly staff! Fast and easy service! For car dealerships, they are one of the best I have ever dealt with.

Kathy is the best customer service I ever experienced in my live. Also the service was extremely excellent.

Salesman Daniel was exceptional and honest. Negotiated a deal over the phone and he kept his end of the bargain. He even help me get additional State funded discount even after the car was purchased. How about that for an AFTER SERVICE. Asked him to assist me for another car for my Son.By the way I bought Mach E from Daniel. Most satisfying purchase.

The salesmen were great, and provided us all the details we needed in a timely manner. In fact, we were able to get a much better price here than at several other dealers we had previously explored! The entire buying process was fairly quick and straightforward. We are very happy with our new car!!

Everything at Ford Autonation is easy breezy and done with efficiency and a smile! Derek is super nice and very honest and informative about what my cars needs are and how much the cost is. Great guy! We have been getting our cars here for years and have never had any issue with service! Highly recommend! Ask for Derek!

Just bought a new F-150 from them. Great experience, felt appreciated, top notch service. Stayed in communication the whole time and they are very professional. No markup on my vehicle where every other dealership did a markup. So appreciate them and highly recommend them to anyone looking for a vehicle.

This has been the most satisfying car-buying experience for me and my wife - and we have collectively purchased no less than a dozen vehicles in the past 40 years. The single reason is the dealer, Mr. Joseph Mistrih, who helped us acquire our Mustang Mach-e from the first day we stepped into Torrance Ford. I was immediately impressed by his straightforward manner in allowing me to test-drive readily without any salesmans pitch. He then told us exactly how we needed to order one and to await patiently for its arrival. Above all, he also told us how much exactly we would need to pay ultimately - with no string attached what so ever. Nearly 5 months after we submitted the deposit, the car arrived and Joseph again helped us go through the process to finalize the deal - with exactly the same price he had mentioned in the beginning (plus additional savings due to unexpected promotions)! His attitude was sincere, and his knowledge about the new model was superb. Above all, he strikes us as a genuinely honest person, with everything he told us turning out to be true. We would have no reservation referring our family and friends to AutoNation Ford Torrance - esp. if one wishes to acquire the exciting Mach-e, precisely because Joseph epitomizes what an excellent car dealership in town should be proud of.

Jess Cisneros works to get Your Automobile in tip top shape at AutoNation Ford. A Good Place for service!

The Sales Reps. were friendly and very helpful. I especially liked the discounts they gave us. In the future, I think I am going to shop here for another car.

Everyone here was terrific especially Roy. He got us the exact van we wanted and at a very fair price. Communication was excellent and the way he worked out every detail in our purchase explaining each step and advising not from a salesperson approach, but rather a personal one felt like a caring family member.We will definitely return as we build our fleet for our growing plumbing company!

Great service from Derek and AutoNation Ford Torrance. Work was performed quickly and we are very satisfied with the results. We would definitely recommend the service department based on our experience with Derek and the service team. Thanks again!

Our sales person was great nice,but not very knowledgeable regarding trucks, finance manager very Sneaky with his numbers and very misleading so be on high alert...Recommended to have your appraisal in hand your financial loan approved, Know your interest rate, value of your trade in.. Remember this is still a car dealership its about how much they can get out of YOU!! The prices seem fair double check Kelly blue book..Good luck to all...

We had a great experience with AutoNation Ford in Torrance. We requested info online on a GLK they had and we were contacted right away by Jenifer Hall. She was really nice, easy to work with and was great at communicating. Everyone we met there was very nice! would certainly buy another car from them.

My service representative was thorough, pleasant and provided me the information, understanding and knowledge I needed to make informed decisions. He made me believe it was important to him that I was given enough time and attention to know that my car and I would would be satisfied.And he was right!

I took my 2010 Ford Focus in to replace the front engine mount. The part had been special ordered to reduce vibration and noise. My advisor, Derrek Duarte was able to schedule the installation and it was completed in less than 2.5 hours. The result was no vibration or rattling in the engine compartment and there was almost no noise at all. From diagnosis to part ordering to installation, the repair was successful thanks to Derrek and Crew.

We go to that particular dealership on PCH because of our service advisor Derrek Duarte. He is so incredibly personable, helpful and knowledgeable. If something is wrong, he does everything in his power to make it right. We trust his recommendations and feel valued as a customer. Thanks Derrek, for always taking care of us!

They let me down about 4 years ago this place was awesome Now they have new workers theyre so unprofessional theyre supposed to send me a ride to pick up my car After all I am giving them my business Spending Top $$! I was told that I was going to have someone pick me up to get my car and I never got a call and when I did call Them was put on hold forever until I just hung up because Thats what they were hoping that I would do and I did! Jesse is very unprofessional He is the worst one there! Extremely rude do not know how to deal with customers I do not understand why they have them in the position that he is in hes a liar amongst other things! I will never take my car to them again ever! sad part about it is close to me Ill take my car further away just to have the great service If Im paying you top dollars I expect Great Service!!

My vehicle was held for seven days, but on Thursday the sixth day I called Wayne choir on the progress off the job because I have not had a feedback or a call about it in six days I was there for inform that they were waiting for the part which will arrive in the next day morning and that I will be called when is ready to be picked up and thats what happen was just the fact that there was no feedback all along give me a sense of concern which I thought whats the weather unusual for customer service I didnt like it.Upon close inspection in the cabin the air van close to the steering wheel is sunk in and the frame around the radio that was woke back put back is shaky look like the screws were not put in place the frame for the front license plate its broken on the left side I need to have it replaced thats not the way it was delivered to the shop but nevertheless I am pleased that the air conditioner compressor is working was it wasnt before and is the reason why I brought it in for repair thank you.

Love my Ford Escape and love my Ford dealer, great car service with a smile! Thanks!

The maintenance service was excellent. Jesse Cisneros was quite attentive to the maintenance needs my Ford Explorer requires. Jesse was a very professional and pleasant service advisor.The shuttle service was also very convenient in giving me a ride home after dropping of my Explorer for me to wait at home rather than in the service waiting room and then giving me a ride back to the dealership after the service maintenance was completed. That was very helpful.Thank you for a great service.

Had a great experience at AutoNation Ford Torrance. Bought my first truck and new vehicle in general, and the entire team made me feel extremely welcome. Jen was an amazing sales person and Eric was an awesome manager to deal with. The finance team also had me in and out of there very quickly. Would definitely recommend.

Great service from Joseph as always. AutoNation Torrance is the place to go. Our new Bronco is the best. Thanks!

AutoNation Ford in Torrance is well organized and my car was ready when they said it would be.Tom Noone the service writer I have been dealing with for five years or morehas always taken good care of me and my schedule.

Great service but the person helping me named Steven is awful. Never returned my call until I left a voicemail for his boss about my situation. Other than him it was great.

Experience with the sales person was good. The sales person is very nice and patient. He spent a lot of time to show us all the features and capabilities of the PHEV car and we are pretty much overwhelmed with all the information. We simply cannot absorb all the info in a short period.The experience with finance, however, was not good. While they are nice, they continuously push us to purchase the warranties, which typically are over priced. For instance, for a 3 year free maintenance, it is $1999. For a brand new PHEV car, do I really need more than $600 each year for maintenance? How many oil changes, how many tune-ups, and how many tire rotations do I need each year for a new car?

Just bought my 3rd vehicle in a row from Ford. My first 2 were from South Bay Ford, but I chose to buy from AutoNation Torrance this time because the service there is better all around.I worked with salesman Marcus Dancy to get a 2021 Explorer XLT. Both he and the accounts guy Farrukh were very helpful. I work full time and have a baby, so it was very important to me to not take hours at the dealership waiting around. After test driving with Marcus, he was able to do all the rest of the paperwork remotely for me, and I was able to run in and finalize papers quickly and drive home with my new vehicle.I really appreciated how easy they made it for me to get my new ride and I love the vehicle! Very happy with my purchase.

AutoNation Ford Torrance was the best experience Ive had at a dealership. The 2 guys that really helped me were Marcus and Eric. Both were gracious and kind. They were extremely knowledgeable and polite. I never once felt pushed to buy anything or were ever treated unfairly. I cannot say enough about the guys there. I would definitely go back again.

I just sold my car to them. It was a very easy experience and it just took 30 minutes. Despite Carmax and other dealerships, they give you the check same day with the same date on it. Thank you Autonation.

Danny and Leo did a great job! They were incredibly helpful and even picked me up from the airport since I’m not local. I would highly recommend them for their customer service. Thanks Danny!

Derrek was super helpful and kept me posted regarding the work that needed to be done on my car.

My car was under warranty thats the only reason I went to the dealership, they are not so good when it comes to customer satisfaction. my vehicle wouldnt start, it took them almost two weeks to fix the problem and I didnt even get a phone call when it was done, I had been checking periodically and just happened to find out my vehicle was ready to be picked up!

Service Advisor, Tom Noonan, is excellent. He is friendly, respectful and very competent. High quality service is performed within the estimated time.

GET JOSEPH. He is honest, forward, so easy going, funny, and really understands each car and everything you need to know about it. My family has purchased all our ford cars from him and we have never been let down. ASK FOR JOSEPH.

Auto Nation completed my 9 month search for the right electric vehicle. I love my Mach E! Joseph and the staff were perfect. I was a life long Chevy owner now I am proud to have switched to Ford.

Very professional very nice thank you Roy for helping me out and thanks to auto nation as well will be back in the future to purchase more cars thanks.

Derrick and Team were AMAZING. Thank you for taking care of my battery issues with a quickness. So friendly, so awesome. Thank you again!

I bought my Ford Fusion here 6 years ago and bring it to Jesse at the Torrance location for regular maintenance. My Ford has over 96K miles and it still runs perfectly. Thank you Autonation Ford Torrance for taking such good care of my car!

Ron Smith was great to work with. He was very patient with us during COVID and waited to hear from us again when we were ready to start looking at cars again. He’s extremely knowledgeable about all the Ford cars. He was willing to show us every car until we found the perfect one. He made the process very smooth and stress-less.

I’m very happy with the process of ordering and delivery of my new f150

The best experience Ive had buying a used car. Jennifer was our sales representative and just a joy to meet and do business with. It was long day, but thats anywhere you go to buy a car these days. I bought a 2018 Ford Escape and it is just like BRAND NEW! I Highly recommend AutoNation Ford Torrance. THANK YOU JENNIFER!

I just recently purchased a 2021 Ford Ranger XLT pick up From Ford AutoNation in Torrance California. My experience was excellent....! I was able to roam the lot looking at trucks without being hounded by sales person. Did my research and picked up the truck that I wanted. The only problem was they didn’t have the truck I wanted on the lot in the color I wanted. Ron Smith My salesman went over and above to find me the truck, the color and the options I want it on it. He personally went out of his way to pick the truck up at their sister store and brought it to the Torrance store for me. I had a great experience and would have no hesitation in buying another vehicle from Ron Smith at Ford AutoNation in Torrance....!

The sales person Roy Leshaw did a great job at the sale point showing me this great ford truck, i have only good things to tell about him, he was in vacations after I purchase the truck and he was willing to continue helping me with some problems that i have with the finance department. that is the down part of this transaction since they took almost 3 weeks to pay the equity from my previous truck that i sold to them.overall great sells person, terrible finance department.

Great experience buying my F-150 at Autonation Ford in Torrance. Irene was absolutely great to work with. No pressure, and helped me find the exact right truck for what I was looking for at the price I wanted. Really happy that I came here.

Great customer service by Derick! Thanks for taking care of the truck so well!

I took my 3-month-old car in to fix some scratches on the hood expecting professional quality, but I was very disappointed with the results and the customer service. They repainted the hood the wrong color initially and left scratches in the clear coat across the entire hood. The final result was a hood with dark spots and clear coat scratches as well as new scratches to the mirror and bumper. After sending the car back to get the issues corrected they stated there was nothing more they could do despite the scratches still being visible. They also stated that the scratches were from the buffing process, but the reason to buff paint is to remove scratches. We had discussed having a third party fix the issues and they would cover the bill however, once I sent them the bill they stated that they would no longer pay to have the scratches they had made fixed and that there was nothing they could do. Overall I am very disappointed and angered that a business would conduct itself in such a manner. They guaranteed professional results but what I received was garbage that they are no longer willing to address. I am never taking my car back to this establishment and I recommend that neither do you.

I received the best of care! The customer service was excellent! They made me feel like family, and the repairs done to my vehicle were met with my approval. Yes, my Satisfaction was indeed guaranteed!

Jose was responsive, communicative and helpful. Our car was ready when he said it would be finished by. Overall appreciated the more attentive service we received, unlike other dealerships or reps from the same from the same dealer.

Tom Noone has been providing first rate service for two generations of my family, and for several of our Ford products over the past 30 years. Its always a pleasure to work with him.

Joseph and Martin were great and provided excellent customer service.

Where do I begin, I would never recommend taking your car here for service! There customer service is terrible my advisor was named Jesse Jesus and it seems like to me there way to busy to even explain to you what’s has been done with the car. Instead they throw you a receipt and hand you a keys and give your a Mickey mouse half job. I left the other day ago from service and drove it home with a coolant link from the lower radiator hose till I got home and inspected myself. This is ridiculous I never had this issue before. Then I get told “I’m not to sure what your talking about” I work to hard for MY money I could have gone to the mechanic down the street for a better experience! You call yourself professional absolutely not! Stay away!

THE STAFF AT AUTONATION FORD ARE REALLY EASY TO WORK WITH. I WOULD DEFINITELY BUY MY NEXT TRUCK FROM HERE. A+ ALL THE WAY.

Fantastic buying experience. Staff were all nice, friendly, and extremely knowledgeable. Thank you for making the buying experience a smooth one. I definitely felt very at ease doing business with AutoNation Ford Torrance.

After assuring me that the vehicle I was considering had been reserved for me, and after I drove 2 hours to get to the dealership, the sales rep told me I was in competition with another buyer, and that whoever signed first would get the car. Whether this buyer was real or not, I got the distinct impression that I was being played, especially since I was unhappy with the below KBB trade-in amount they were offering for my car. Playing buyers off against each other is an idiotic tactic. Im not that desperate to buy from double-dealing reprobates. Needless to say, I walked out.

On Saturday, April 24, 2021, I took my 2003 Ford F250 truck to AutoNation Ford Torrance because the check engine light was on. I did not take the truck there very much, because I and my wife had both previously had more than one bad experience. The representative could not find my vehicle in the system, not even under the VIN. Then they thought it was under my wife Diana Jones. It was not. The representative said a diagnostic test would be run on the Monday morning. The representative called Monday afternoon to let us know that the truck was okay, but they would re-run the test Tuesday morning. The truck would probably be ready Tuesday afternoon. We left two messages for the representative on Tuesday afternoon. No reply. Left another message Wednesday morning. No reply. Called the general number to finally get in contact with the representative. Told that there was a mix up. We could pick up the truck Just another bad experience at AutoNation Ford Torrance. We will try to find a better place.

Great customer service!! Takes the time to listen to what your needs for a new car are, as well as treat you as a friend instead of just another customer.

I’m mostly satisfied with my experience. But when I got home and noticed the car I bought didn’t have floor mats, I was a little bummed. I called to ask about them and the rep told me they didn’t replace the floor mats for used vehicles. All cars should come with floor mats. I paid 2,500 the day I bought it... I guess I’ll have to spend more to get my own.Just wanted to come on and lower this rating from 3 to 1. If I could give zero, I would. So, just bought this car a few months ago and the brake system goes out. Which is a huge safety issue. I purchased a warranty through the company and was ensured it would cover things like this. So I get a call and turns out they don’t want to cover it and I will have to pay an additional $1,300 to get this fixed. I’m so mad. Don’t come here. They will tell you what you want to hear just to get a sale.

For the past 5 years I have taken my Fusion to AutoNation Ford of Torrance for every oil change and service. They have taken good care of my car and always include a wash and vacuum. This is a wonderful gift tacked on the end of the noisy wait. (TVs on different stations and music over intercom)I was disappointed after spending $1035. on this occasion and no car wash. Nobody gave me a reason.Y’all have spoiled me. Please don’t stop now!! It’s the little things that help bear the big expenses. Thank you.

They did a great job! They even managed to accommodate me being 90 minutes lates for my appointment. Ended up having a late night at work, which threw off my sleep the night before. Anyway- there was a safety recall on my door locks, so had to have that looked at. But I also had to have them fix the unit that controls the rear camera display, stereo, bluetooth, etc. Was pleasantly surprised that it was only about $600 total, since I had heard nightmares about repairs connected to that display costing a couple grand.

The recall process for 2 items on my car took close to no time to replace. The AutoNation Ford Torrance location folks were very nice and efficient. I especially worked with Derrek and his crew and they were so nice and quick with their work. Thank you!!

I love this Dealer. I trust them with my car. And they are very hospitable.

Good especially Jesse.However my navigation system did not work it is indicated that I needed a new disk. When I looked to see the spot where the old is would’ve been it was still in there but not snapped in. Why did that happen???

Team was very friendly and accommodating. They got me the perfect car for my budget. Would definitely recommend this place.

Great experience purchasing online with Ron Smith.

I was really surprised at the shoddy service I received at the Ford Dealer in Torrance. My old battery had leaked a lot of battery acid --so I went to the Dealer for them to put in a new battery. However, as the attached picture of the new battery shows, the Tech didnt bother to clean off the old acid corrosion-which can still do much damage. I took the car back, complained and they cleaned the battery but I got the feeling I was bothering them by asking them to do it.I went to the dealer in Torrance because I wanted quality service--but certainly didnt get it there on this occasion.

If you need a car Ron is your guy, he will answer all your questions and is very knowledgeable to features of the vehicle. He is not pushy and will definitely help you leave with a car. Had the best experience!! Highly recommended!

Everything was great! Jason Green who set up my appointment was tremendous! Derrick Duarte the service rep was outstanding. Got in and out in a timely fashion and car was returned super fast! Great experience

Joseph did a great job! No any other Ford dealerships rep in LA county follows up as he does.Thank you for making my experience great (again).

THE SERVICE EXPERIENCE WAS GREAT THE SERVICE ADVISERS AND STAFF WHERE VERY FRIENDLY. THEY TOOK CARE OF ALL MY SUV RECALLS IN ONE VISIT BUT MOST IMPORTANTLY THE SERVICE TECHINICIANS ARE EXCEPTIONALLY GOOD.

Brought my Expedition in for its 60,000 mile service. The service tech Steven Marroquin was exceptional. They got everything taken care of, washed my car and also fixed a humming sound my A/C was making. (A piece of paper had gotten sucked up into the fan).I waited in the service area while they worked and was able to use the Guest WiFi to get some of my own work done. Very happy with the service, and the whole experience!

I opted to purchase car onlinesubmitted all the required documentsI even got approved for creditI was waiting for them to send me the documents to sign and heard absolutely nothing from them3 days later I called the sales man and texted himthey said that a sales manager will call meI waited 4 days and contacted them againthey told me they were waiting on documents from me?and they car is solddo not waste you time with the dealership. if you do buying from themdo not stop hurrahing them until the talk to you.they are a typical car dealership that can not be trustedThey will waste your time collect your personal informationworst communication I have every experienced

Enjoyed my buying experience here. Not pressured and had what I was looking for. Financing when’s smoothly and again not overly pressured. Enjoying my new ride.

Leo and Yanni gave us first class service from working out the price on the Ranger and with all our questions. Ford Corp. Should know that these guys represented the company in away that has won my trust and I would recommend all to give them an opportunity when investing in a vehicle

Arrived for appointment at 08:30 am. Car checked in by Jesse. About 09:00 am Derrick came to advise all that was needed for the 60,000 mile checkup and all would take 3 hours from 9am to complete. I approved all but 1 - alignment as that was done less than 2 years prior when I bought new tires from AutoNation Ford. I asked Derrick for pricing for what he had detailed and he advised about +/- $300.All in all everything was peaceful and job concluded at 10:45am with a car wash. That was fabulous as I was not expecting everything to be done until 11:30 am. I am giving a 4 star because the bill was $670.96 and I feel that was extremely expensive.

Dont ever purchase from this place. Their used car warranty is not covered by Ford. I called Ford customer relations because I was scheduled for an appointment because my transmission was slipping. They said they could not fix it because they were so backed up. Ford customer relations said they could not do anything because that is autonations own contract which is trash and they wont even honor it. They knew my warranty was only good for 90 days and so they just waited until it expired. They also made a fake edison bill in order to show my residency for their loan company. I dont even have an account with edison. I was outraged I called edison fraud dept and bbb and reported them for that.

I have trusted my vehicle to Tom Noone at AutoNation Ford for more than 20 years. Tom and Ford have always taken great care of my vehicles. Tom goes above and beyond to make sure you get more than the service you need!

I had a very bad experience with this dealer. I went in to finance a USED car. Once I got there we weren’t greeted and we were looked at as aliens, no one came up to us and multiple employees ignored us. Was there about 30min, salesman told me that the car was not for me. In other words telling me Im not the type of person they were looking for to buy that car and it would be difficult for me to pay it off. Keep in mind my credit score was good, I had income coming in. But still wasnt able to get the car because of my AGE?!? Definitely dont recommend this place as they judge theyre costumers by looks.

Worked with Marcus D., and he helped us purchase our new Ford Bronco Sport. Great guy and helped iron out any details with the contracts and was very informative. Based on our experience we will definitely be back in the future to purchase more vehicles.

All in all it was a good experience; our salesman, Joseph was great and we were very happy with the car/deal we got. Only 4 stars because our interaction with the finance person was less than a 5 star experience.

I just took my 2019 Mustang GT in for its 1 year check up. Everyone at the dealer was pleasant, and the car is driving great. Ramy helped set everything up, and Derrek was awesome in closing things. I ordered a staggered Nitto tire set up, and they recieved the tires in a timely fashion and at a competitive price. My first experience is sure to lead to a second one.

The best dealership that I’ve been to. Everyone is very helpful and polite. Everything done by as they schedule. I’m very satisfied for their service.

I love my new car, but my good experience ended with AutoNation after I said I would pull the trigger on the purchase. There was a really uncomfortable hard sell on a warranty. And then I only got one key, salesperson was going to mail the second, then we found out it didnt exist, the key guy only comes once a week, so the only time I could make available to drive all the way down there was in two weeks, which I told my salesperson. I showed up and found out after waiting 1.5 hours that I didnt have an appointment. The screen went black on my car as I drove all the way to Torrance from LA. Somehow that information wasnt given to service despite saying so right away, so apparently my car had to wait in line again to be looked at. Finally they paid for a loaner from Enterprise, taking another hour to deal with. In all that was 4 hours of my life I will never get back, and I still have to drive back to Torrance today.

Joseph M and the team at AutoNation were responsive and helpful is ordering and delivering my MustangMachE. Awesome vehicle, great experience

Auto nation is the best place if your trying to get a car. Thanks for all the help auto nation!

For the first time I found a part that was less expensive at the dealer then from Amazon, going to check this dealer more often

Tom Noone in service is one of the most helpful people at this dealer! Hes most knowledgeable and he has worked for Ford for ever!

I have always taken good care of my vehicles and have place my 100% in this dealership till my now, when I was blatantly lied to. I was told that my battery failed their test and needed to be replaced but since I know someone who owns a car battery shop I told them no and just do the other items needed, well not only did I take the battery to my buddies shop for testing I took it to a neutral 3rd party and both shops stated my battery was perfectly fine, so now I don’t trust their service department and am wondering if everything else was also needed😡

Excellent service adviser- Tom Noon.Excellent care of vehicle.

I contacted AutoNation Ford in regards to a used VW e-Golf that they had on the lot. Jimmy Whittall called me back immediately and we scheduled a time for me to look at the car and test drive it. He was very professional and low-pressure. The entire transaction was very smooth and Jimmys follow up was great. Definitely recommended.

Repair was completed timely and well.Staff was courteous and helpful.Car was washed before being returned.

Update: Immediately after I posted my original one-star review, I received a call from Ford Autonations manager who apologized for my previous experience there and ensured that my next appointment would be better, which it was. I did not experience any delays or problems. It appears that they are making an effort to improve their customer experiences. I have changed my rating to 3-stars because who knows if I would have received as good a second visit if not for posting my original review on here.Original/1st review - I made an appointment to have a recall notice looked at for my 2010 Ford Edge. I was told the estimated time would be about 4 hours. When I returned 4 hours later they said they had not even looked at it yet and it would take another day. I needed my car to go to work so I was unable to leave it. Now I have to wait another two weeks to be seen again. They are extremely busy and backed up with cars needing service, causing disorganization with their scheduling. If I get into an accident because of a recall that was not taken care of due to their negligence and disorganization, then I will be forced to take legal action.

Jenifer Hall with AutoNation was incredible helpful finding me what I wanted and within the financing I wanted to pay. I left completely happy with my purchase and she even took time to watch the kids while we cleaned out my old car. Good people that want to get you in a car that makes sense for you. I’ll go back again for the next one.

Excellent service by Derrek . Derrek is very sincere and pleasant. I recommend Auto Nation Ford Torrance. 5 Star to Derrek.