I always go see Fernando anytime I need to get my car serviced. He’s always so professional and has amazing customer service. He’s my point of contact every time. Not just that, I was supposed to return my loaner on Saturday and wasn’t able to. I called that afternoon to ask if it was okay to drop it off Sunday or Monday. They had no problem with me dropping it off Monday. Fernando wasn’t there but that didn’t matter because I was immediately taken care of by 2 other people. I got my car within 5 minutes of arriving. Just top notch service every time.

I went in the airbag recall and they are very pleasant. Brian assisted me in the service department. He was very personable and efficient while my car was at the dealership. He kept me up to date on the status. My car was serviced and ready the same day. My loaner car was amazing. I almost considered looking into a new car. The icing on the cake for me was filling up my gas tank to full. I left very satisfied and the free diagnostic was very helpful. I would definitely recommend this location for Sout Bay residents.

Brian Jones Outstanding Customer Service! The dealership professionally managed thumbs up to Edgar and the entire staff. Lexus Southbay overall should receive 5 Stars. Clean, friendly, professional everything in such good taste.

Service appointment was on time, the service was excellent, friendly and professional. Waiting area was comfortable and open. Service advisor was knowledgeable, friendly and followed up to insure my car was completed on time and definitely exceeded expectations.

Melissa made the entire process enjoyable. I had my key to my Lexus stolen while on a business trip. When I returned, Melissa set up towing from my residence. The tow truck and drivers were excellent making sure not to scratch the vehicle. Melissa arranged for a new key and service was completed on time. I’m very happy with Melissa and your whole crew at South Bay Lexus in Torrance,CA.

South Bay Lexus earns their 5 star rating. Purchased my 2017 ES300H with Brian. His service did not stop with the sale, I have called him a couple of times since and always get my questions answered.This morning I picked up my car from service after having a couple of repairs, Erik followed the status of my vehicle and kept me informed. Repairs met my expectations and the car was detailed.I highly recommend this dealership!

Just got my car maintenance done with Gerardo Gallardo. His professionalism and attention to detail was excellent. I highly recommend him at South Bay Lexus.

I always receive great service @ South Bay Lexus Service Center. Brian and the whole staff are awesome. Highly recommend SBLSC for complete VIP service. 😊

I had my car 60000 mile service performed by Melissa Markel and her team yesterday, and I’m happy with my car condition and her thorough, professional work and kind explanation before and afterward.I’d recommend her and bring my car back to her in the future!

Jessica Rodriguez is always so professional and awesome to deal with, she never makes us feel uncomfortable and makes us feel like we matter. She always provides us with a pleasant experience.

Gerardo was very helpful and attentive when I brought my Lexus in for its first service. I also mention to him that there were a few concerns that I had and he made sure he took care of everything. I also had a cracked license plate frame and he replaced it. I would strongly recommend anybody who is looking for great service go to Lexus. They have always provided the best customer care and have excellent follow-up!

Melissa was very professional and accommodating. Still having some connection issues but not her fault. They could have done a better job washing my windows though!

Fernando, the service adviser, could not have been more helpful. He explained what the process was for addressing my cars problem. Explained what they would be doing; kept me informed while they performed the diagnosis; arranged for Lyft transportation when needed; and was generally polite and professional. I appreciated his attention to detail and genuine positive attitude.

I have been servicing my car at South Bay Lexus for 15 years. They are professional, helpful and knowledgeable. I’ve had a few issues that freaked me out, wiring eaten by critters when my car had to be parked outside. Lexus technicians were thorough and luckily there wasn’t much damage. South Bay Lexus is honest with fair pricing. Lisette Figueroa is my service representative and attentive to staying in contact with me whenever my car is in for service. They also perform regular smog checks! Highly recommend South Bay Lexus.,

I brought my LEXUS RX305 SUV in for the 4 month or 4,000 mile check. Lexus vehicle check in procedure were quick and went smoothly. My advisor, Jessica was very professional. She took a few minutes before I left to answer a few question about my car. I decided to wait for my car to be serviced. The waiting area and restrooms were clean and very comfortable.

The service department is somewhat inefficient. I had an appointment for 9am. I arrived at 8:50am and was told I had to wait until 9am for the service advisor to come. Then after I was checked in I was told it would take up to 2.5 hours for the service. Why does it take 2.5 hours to turn off the maintenance light, top off fluids and rotate tires? They are not even changing the oil. Then when my car was finished the service guy said “you can wait over there and they will bring your car around”, I waited 10-15 more minutes just for them to bring the car. So in total it took me almost 3 hours.

Service was fast! I didn’t give a 5 star, only because when waiting for my car to be brought to me.. My car was driven to someone else and my keys were given to a random person who actually took my keys and proceeded to look inside my car. Until I quickly walked up and told the guy are you giving my car to someone else!?His only reply was, “ well she told me to back-up “ (so I guess he assumed it was her car) he then took the keys away from the lady he had originally gave them to and handed them to me, and walked away..He almost seemed more bothered that the lady told him to back-up, then that he gave my keys to a stranger!!! Never once did he apologize nor did he seem to care about his careless mistake.My only concern was.. what if I had stepped away!? Is anyone able to just receive keys and take another persons car?!

Brian took great care of us in addition he is very knowledgeable. He pointed out that we needed new tires and with the purchase he was able to get us a rebate and a discount.

During my visit I worked with Fernando, and he was such a great help. He thoroughly explained everything to me, and made sure that I clearly understood what he was referring to. He is very out going and made a very annoying situation turn around. I came in worried and left stress free! Thank you for all your hard work and efforts Fernando and The Southbay Team!

Worked with Lizette. She was professional, friendly and kept me informed of every step. The waiting area is very nice, clean, with comfy couches and reliable WiFi to continue working while waiting. Happy with my visit.

Brian is very nice, helpful and professional.We like to go to Torrance Lexus for my car service.

South Bay Lexus receives 5 Star rating from me based n their quality of service, knowledgeable service representatives, on time service, customer care, courteous, and friendly staff. Henry Montoya their service representative is extremely knowledgeable, and was instrumental in getting my Lexus 350 IS fixed. He is very personable, courteous, and friendly. Great job. Thank you.

The car required a pretty complex repair which was executed with concern for financial satisfaction and safety. I was assisted by Brian and I really appreciated his observations and vision in how to approach my complicated repair. I was very impressed by his know how and the energy and diligence he devoted to my situation. It is wonderful to deal with such a high caliber individual.

I honestly can’t believe how professional, nice, happy, honest Lexus service in Torrance was not to mention on time, great response time to all our needs! Came in to get my tires rotated and the did a complete service, cost me nothing and even washed my car! TORRANCE LEXUS IS THE BEST!

Easiest maintenance plan for our leased vehicle. South Bay Lexus comes to pick up our car and returns it later to our house! Super professional service, prompt and courteous. They text you with updates as well. Definitely 5 star service!

Fernando was very professional and made sure my Gs450h was very well taken care of

I have used South Bay Lexus for almost 10 years. Appointments are easy to get, they take the car immediately, and it is returned in a very reasonable amount of time, not to mention sparking clean. The entire staff is professional, friendly, and efficient. The waiting area is large, bright, and clean. It is always a pleasant experience.

Having my car serviced is not something I’d say I look forward to doing, BUT the service I received was over the top! I didn’t have to wait at all. Everyone was extremely kind and helpful. I was in and out with my loaner car within 15 mins! Fernando was extremely accommodating and even offered to help me install my car seat in the loaner vehicle. It was the best experience I’ve ever had with a dealership. I no longer dread having to have my car serviced as long as I’m with South Bay Lexus! Thank you!

My service representative Lisette F, has been helping me with my cars for 2 years now. She is knowledgeable, educating, empathetic, and always goes more than that extra mile to make my experience something to look forward to. I feel as if, I am being taken care of by a concerned family member. This is what service should be like!!Thank you, Lisette!Also Henry H., I can’t leave him out as he’s always assisting me with new products for my vehicle very helpful and knowledgeable. Thank you, Henry H!

First class service from Jessica my service councilor to the team that made the repairs and my car was beautifully detailed when I arrived. Some additional repairs were recommended and I asked Jessica for photos before and after which was no problem. Really can’t say enough about how I was treated!

Lisette was an outstanding service representative. She kept me well informed about car status as the repairs progressed. I particularly appreciated the her discussion of recommendations versus costs of each action. This allowed, informed, cost effective decisions to be made. Recommend her and South Bay Lexus to anyone with a Lexus.

My Service Consultant, Brian Jones is extremely thorough, professional and polite. I always get an impeccable customer service experience when I make my service appointments with him. He goes over and beyond to make sure you are happy with your service. Will be making my next check up with him next year.

Melissa was great! Very professional, prompt, and down to earth. The team there was able to have my car ready sooner than I expected. I just love it when I get great service!

My experience here has always been excellent. Whether I wait or drop off the car, I always feel informed. I also like that I don’t feel pressured to purchase any additional services. Henry Montoya has always been amazing with each visit. I hope to stay with the South Bay Lexus family with my next car.

We’ve been using South Bay Lexus for quite some time and we are always satisfied with our experience. This time was no different. The staff is courteous and professional. The details of the repair work was shared in a way that we understood what was going on. Our follow up questions were answered and the overall experience was positive. We even ended up paying less than was quoted!

Great customer service and they always do a good job.

I have a GS450H. My front seat was not moving forward or backwards. I also wanted a new 12 volt battery. They replaced the battery and found the seat worked once the new battery was installed. They could have been dishonest and charged a diagnostic fee for the seat, plus a repair fee but they were honest and charged only for the new battery.They also washed my car! One of the Lexus dealers on the westside of LA, says they don’t wash cars any longer! I will continue to take my Lexus to Torrance, even though i am closer to the westside. LEXUS TORRANCE Is TRUSTWORTHY! Thank you Henry and all of the mechanics that worked on my vehicle.

I am extremely pleased with my service at the Torrance Lexus Service Department. The staff there are awesome, kind, very helpful and very supportive. A loud shout out to my service consultant, Lisette Figueroa! She is the best!! They have the most comfortable and luxurious waiting area for the customers. My wait was just 1.5 hours to have my car serviced. As long as I have a Lexus, I will keep servicing my car there.

Gerardo was a great help. He communicated well and provided professional service. Would highly recommend.

Two fault codes were displayed on my dashboard I took the car in and Fernando took the wheel from there he did an amazing job keeping me updated through out the process offered me a different option to get me situated with a loaner vehicle which I didn’t need! the repair took less than 48hrs I’m amazed by his customer service and well as Southbay Lexus’s staff! Will come here for any future services and purchases! 5 stars is an understatement!

The whole staff was very professional and courteous. I took my car in because my car notified me that my oil level was low. Fernando was very thorough in ensuring my concerns were addressed and got me out of there quickly. Great service!

My appointment was for the routine 10,000 mile maintenance. However, I’ve been going to this service center to service my previous vehicle as well. Every time I get my car serviced, every person I come in contact with is so professional, courteous, and nice. Jessica Rodriguez was my advisor this time around. I definitely recommend South Bay Lexus.

George was very professional. He explained what the possible cause of the problem could be and what the procedure for the resolution would be. At the end he explained what the actual problem was. This instilled tremendous confidence in his abilities. I would definitely utilize his services again

Honestly and great customer service. It’s helps when a business does not try to take advantage of people who might not know much about their services. Thank you for caring about my time, honoring my coupon, and being honest about what repairs I needed.

My boy Brian took care of me, top tier professionalism and customer service. Will definitely become a regular here at South Bay Lexus, glad to be part of the family. The 2hr labor wait time consists of cappuccino machines, plush leather seats watching ESPN and snapping pictures of the new Lexus car features on the showroom floor. Cheers!

Great service as expected from Lexus. That’s why I’m on my 4th Lexus. My service advisor Fernando was amazing. Very detailed on what the services were going to be provided. Called me to keep to update to date on the progress of the service. Return was done at the promised time.

Thanks, Gerry! As always, Southbay Lexus delivers excellent after sales service, on time.

Southbay Lexus always provides excellent professional care/services. My representative is extremely professional and attentive to my needs, which is very important to me.

My Battery needed to be replaced, Henry was a courteous, concerned consultant and was very professional. I was exceptionally satisfied with the service I received from South Bay Lexus..Thank you for taking care of me and my auto..

Fernando was excellent at his job ! He helped me out majorly and with a smile. I appreciated his great helping attitude and working with my problemsHe deserves to be recognized

Erik is an excellent representative for Lexus. He is thoughtful, considerate, and knowledgeable. Very professional. I am pleased overall with Lexus South Bay, both their sales and service teams.

Fernando is the best service advisor. He is always kind and fast to respond. He calls to let me know every step of maintenance process. Even when everything looks good he just ensures there’s nothing else to do before returning the car. He got me an amazing deal on new tires. I won’t go anywhere else to get my car serviced!

Scheduled vehicle maintenance is seamless and professional. Lobby is spacious, comfortable, and clean. All of my interactions with the dealership have been pleasant. Employees are over the top nice & helpful. I’ve owned many vehicles and Lexus is my forever car. South Bay Lexus is the best.

Im regular at Lexus in Torrance and it’s always great. I went in for a because my ac wasn’t blowing the right temperature. I received a letter about this issue. Took it in, staff always welcoming. Jessica my Lexus advisor is so kind and well spoken I don’t really have many questions. Got a loaner vehicle for the time without an issue. Fees were waived and received my car in perfect condition. Ac problem fixed, greatly appreciate Lexus and their staff.

Made appointment on line. Received reminder of my appointment. Met with Erik as he went over the 10K maintenance service. We waited in a clean waiting area, with the available coffee and water. Car service completed within appropriated time. Car was clean and ready. All service personnel were very professional as well as cordial. A pleasure doing business with South Bay Lexus.

I had my 100,000 mile service completed and it was very easy to schedule online. When I arrived I was helped quickly by my service advisor Fernando Chavez. He was very professional and explained what was previously recommended and what services I would be receiving. He also requested a Lyft to drop me off to my destination which arrived quickly. I would highly recommend seeing Fernando as he was very thorough, friendly, and answered all of my questions.

Lexus always leave me with 2 thumbs up. Their service is always great. I am even convinced that my next new car would be another Lexus just because of their awesome service!! Keep it up!! I will always come back to you guys!!!

I took my wife’s 2018 Lexus NX in again for its 5,000 mile service. As always, South Bay service consultant George Chen went above and beyond, to ensure I received excellent service. George’s professionalism and diagnostic experience places him in a class all by himself. I appreciate George always paying close attention to my needs and the details. Thanks George!

Ive been to South Bay Lexus for several years for service because its closer to work and each time Ive worked with Brian Jones as my service advisor. Brian is always attentive to the details of what my car needs and explains everything thoroughly so I know exactly whats been done to my car. The service department does a great job taking care of both the RX350 and NX300. Thank you Brian and SB Lexus!

My service was excellent and it was done in a very time manner.

Great customer service! Melissa was attentive and very professional. She kept me updated on the status of my car and answered any questions/concerns. I am very satisfied with the service I received. Thank you all for your diligence and patience!

I never have anything negative to say about South Bay Lexus of TorranceFrom day one I was always greeted with a very big smile from every single person especially Lisette she’s always been a Friendly responsible reliable dependable person I have no regrets on meeting her she’s always busting her butt moving around doing her job Great customer serviceThank you so much lisette from Southbay Lexus of Torrance

Brian was my service representative for my visit he was absolutely amazing he communicated amazingly he’s just as overall perfect customer service I was a little upset when I first left him a voicemail and he called me back very quickly and he apologize for what was not even his fault and was able to help me with my situation so Brian is amazing I recommend South Bay lexus the service department as well as sales department I bought my same vehicle that I just got service there and I bought it with Muhammad who is also amazing so five stars if

The offices and reception area are clean and lovely. George, my service provider, is nice, professional, and explains things well. The people I came into contact with were all very polite and I appreciate the Covid protocols.

Henry did an outstanding job of keeping me apprised of the maintenance and my options. He was very professional and engaging.

Always friendly and helpful; Gerardo and the gang at South Bay Lexus have always treated me and my vehicle with respect. They work diligently to fix my issues in a timely and transparent manner. I have never had a bad experience here, and although this isnt my home lexus, I always bring my car here.

When it comes to service it’s hard to find one one you can trust and that can provide you with excellent customer service! South Bay Lexus has the best in Lisette Figueora! She’s wonderful! Easy to work with and took care of all my service needs! A+

Southbay Lexus provides superior service. Henry, my service advisor, professionally handled my vehicle concerns and expedited my service...Great experience!

My 2004 GX470 got the regular 105,000 miles maintenance. I waited for the car. Waited longer than expected but Lisette Figueroa had come over to the waiting lounge to inform me what they were doing and apologized for the delay. Overall, good service and the most comfortable waiting lounge!! They made the experience smooth and painless!!

For most part my experience was good. Unfortunately, it took almost an hour to get a loaner. It didn’t appear to be the fault of the employee. It seemed like he had too many customers.

Brian in the service department is an angel. We did not have an appointment, and when my mothers car suddenly decided not to start after we had headed to the DMV😣, he was kind enough to give me advice over the phone, fit us in, and was extremely patient and kind. They provided home transportation for us as well, and when the Lyft driver decided to bail on us, he ran out and found another one in 1 minute! Seriously, the nicest guy ever! Car was fixed in 2-3 hours and we were very happy! Brian should get a raise.

When I brought my car in for repair at first the representative I was given blew me off and really dropped the ball. I was about to take the car to another Lexus dealership. Then I was assigned Jessica Rodriguez who took over the coordination with Lexus headquarters. She arranged for a price modification, rapid repairs and was a joy to work with. She was professional, pleasant and treated me as a valued person. If you need to have service at South Bay Lexus ask for Jessica.

I made an appointment to have my servicing done for my Lexus NX300 and was very pleased that the service agent Erik was available at the appointment time. He explained fully what would be done at this servicing and what servicing he recommended based on the amount of time since last servicing etc. My car was completed in less time than originally quoted. it was fully washed and cleaned and seem to run beautifully. I have been dealing with South Bay Lexus for many years -leasing my cars and having them serviced there and I’ve always been very pleased with their personnel and servicing. I recommend them highly.

Great service Gerardo was very helpful through the whole process he was very kind definitely recommend to everybody

Excellent service from the time I pulled in, til the time I pulled out, work completed..Thanks to entire staff in service dept, esp FernandoThanks to your staff in the waiting area..👍

Took my Rx=350 in for 100K service. Have always serviced this car at So. Bay Lexus. Great courtesy and professionalism from Fernando, as usual. All staff are impressive from schedulers to check in. No bargains bur fair pricing and work is done to factory specs.

Excellent service, friendly & courteous I wont take my car anywhere but Lexus.I trust LexusMany thanks

Brian is a great service advisor. He is always courtesy, professional and knowledgeable.

Great experience. Efficient, attentive & informative service dept 👍🏻

Fernando is really attentive to detail and being sure our car is really ready after service. Great follow up and keeping us informed.

Recently I took my car Lexus ES 350 for 10,000 miles service. Brian Jones was my service agent. He took good care of my car. Brian is very helpful and courteous 👍. Thank you Brian for all your help🙏🙏

Jessica was professional and efficient in responding to my check engine light. She clearly explained the issue, and was efficient about checking and informing me that the required service was covered under warranty and about getting me a loaner car. I just picked up my car and now its is as good as new!

I took my car to South Bay Lexus for an oil change and tire rotation. When I first initiated getting service, Sara greeted me on the phone very warmly and professionally. My service advisor, Jessica, was so helpful; the entire operation ran smoothly and my car was ready in just about 2 hours’ time. Really appreciated the professional service.

I often choose south bay lexus due to their good prices and service as well as lyft options within 7 miles so I can do other things throughout the day. Jessica is a great advisor that i’ve worked with multiple times.

Erik was so helpful! He went above and beyond as far a customer service goes and made the whole process go by smoothly. Took all of five minutes to get me inside to take care of paper work and help out with my loaner car. I will be going to Erik for all my services from here on out.

Very amazing service. Everyone works very hard to provide personal and attentive service. My service advisor, Eric, was great

Just picked up our Lexus after leaving it for some minor service and wheel repairs. Upon picking up my car, I walked around to check the wheels were repaired and noticed the wheels looked fantastic but I also discovered two scratches with one on the front bumper and one on the rear bumper which were not there before. I know both my cars in and out as I dust them off a couple times a week with a duster and also polish them in between car washes. Fortunately, part of the check in process is that they photograph each panel of your car and we were able to go through the photos and verified the scratches were not there when I checked in. Not faulting my advisor as he has always been great and he was off for the day at pick up but will wait to see how this situation is resolved as I left the car as it was closing time on Friday and they indicated they will get back to me on Monday. Hoping they will make things right and not just try to sweep things under the rug. Owned two Lexus cars and bought another one because they’re service and attention to customer service has always been top notch. I know this is a rare, one off type situation but hopefully they will make things right. Will update the review once everything gets resolved.Update to the reviewJust wanted to provide an update. They handled the situation as best they could by offering to fix the scratches or paint the bumper. Happy with the way they resolved the unfortunate situation.

Henry my service advisor readily my vehicle service needs and shares expanded details of the work, usual cause, and options if any. He gets the cost priority of customer needs to have work performed now with work that can be delayed. Also, he is a wiz on offers that befit customers.

Professional, timely, friendly, and courteous! I love South Bay Lexus. This is my third service and they never disappoint. My advisor, Henry is the best! Thank you!

Excellent service. Mr. Montoya was very friendly, helpful & knowledgeable for the needs regarding my car. I really appreciate his patience & concern & professional customer service.

Travelling out of town when I needed a 30,000 mile service. This place is a behemoth that runs like clockwork. Got in, car serviced and finished early. car was lightly washed and vacuumed. Definitely inspires confidence and quality.

George Chen is the master service advisorGreat communications, super nice guy!! Thanks again George!!

Fernando was very friendly, professional, organized and got me in and out in no time. When I picked up my car it was quick and easy and clean!

Fernando Chavez went the extra mile to help me replace a tire that was damaged during the weekend. He made sure the replacement would be available first thing on Monday morning allowing me to meet an important afternoon appointment.Excellent service. Keep up the good work!

Erick and his team were very professional and accommodating . I went for a regular maintenance on my Lexus and got a loaner car fast and easy which is very helpful for me as I am a busy man. Thank you to Erick and the team for accommodating me and being very professional.

It was an excellent and quality costumer service . They did service on my car and was quick . .

Got maintenance service done on my Lexus today. Erik was very friendly and professional. It was nice that he call to keep me posted on the maintenance service. Also my car was nice and clean when they drop it off. Overall. Excellent experience.!

Fernandos services & repair for my 2015 ES300h is amazing. Had wheels repaired and painted & custom detail scratches off the hood / body. Awesome experience my car is like showroom factory and I was provided a loaner. I’m very happy & surprised with the outcome. Thanks Fernando

Fernando always takes great care of my car. He is so polite & professional. The dealer is on time when they tell you it will be ready. They got a Lyft to pick me up & take me home. All of the employees are super nice & friendly. Shout Out to Gaby in reservations, she is awesome!!⭐️⭐️⭐️⭐️⭐️

Service consultant Lisette provided excellent customer service, she is very professional, honest and straight forward. She was highly recommended by an ex-employee and called the BEST by a current employee today, now I see why. She has a customer in meforever and I will be referring my family and friends to her.