I had a very poor experience in this location. I waited in line forever, while the customer service associate handled a phone call but never acknowledged me. If I wasnt making a business purchase for my company, I wouldve walked out.

Was greeted and actually left alone to browse!! Thank You!! I truly dislike being constantly asked if I need any help! Other Staples and stores need to follow this standard.Just BE THERE of we need help..there IS a happy medium and I found it here

Workers there but no one offered to help me, they were too busy talking to each other, Ill never go there again! I was manager of Pizza Hut for over 20 years, I trained my staff for the first two weeks and was with them all the time. I gave them self-esteem and how to work as a group and help each other out when it was busy, which was all the time. Then I was a baker for 16 years at large grocery store and did my best to give quality service to customers and co-workers. Now that I am retired I go to stores where the manager and co-managers are out on the floor with the customers, not hidden in an office with blinds shut. I know all about meeting the payroll and other managerial skills. I also know that by just saying thank you to your employees is the best two words an employee can hear from their manager. The manager is a direct reflection of his or her employees. Also discipline is very important. If an employee does something wrong tell them but also tell them why! Yelling at someone is inappropriate and rude. If an employee is over worked with no help from the manager it certainly shows why a store is always seeking help. A great employee is hard to find and they are smart enough to go to a place where they are treated with respect as well as the employee respects his manager.

As this was only a trip to ship out a package via Staples new FedEx service, I cannot comment on the stocking and availability for the rest of the store.However the FedEx part was painless! Gave what I needed to ship to the associate, she packaged and padded it accordingly, I gave my information, got a receipt and paid at the counter. Nice and easy!

People talk about their bad experiences at staples. Its all depends who is running how good or effective it is. Kelly Store Manager is fantastic person she goes above everything to make you happy. I will really recommend Torrington Staples Store. And if you have issue just talk with Kelly I bet she will take care. Thanks Kelly for Great work. Thank you.

I absolutely love this store. Everyone is very helpful and pleasant. Very clean and always has amazing items to chose from.

I occasionally go to Staples in Torrington to make copies and send a fax once in a while. The staff there are always on point and very knowledgeable, not to mention friendly as well. The only reason I am not giving 5 stars is because the fax/printer machine is slow. Other than that, no complaints

Provides a valuable service. For all your business and private needs. Well staffed. And helpful staff

The service today was excellent. The folks were eager to help me through out my time there. It was an expensive and enjoyable shopping experience. Thank you.

Staples has every kind of office supplies youll need. Though their prices are quite high, they have everything from desk chairs to a printing station. Their staff is always friendly and extremely helpful. In other words, they know how to do their job!

Meh 😒don’t waste your time here! Employees do there own thing as it’s obvious when you walk in there and no one is trying to assist you in anyway shape or form. You would think with a big name like staples they would present some discounts but nope! Probably because there money is being invested in employees who don’t give a damn

I received excellent service from Jasmine at the computer counter. She helped me finding batteries for my remote starter, she also helped with the computer tools to change the batteries.

I was helped right away. The copy machine was working no problems. Great service

Plenty of inventory to fill your office needs as well as a print copy area thats good

Great people at the Torrington staples.

Good store PRICES ARE WAAAAAY TO HIGH though

Way too hot In the store. The heat was on all summer, and today its 75 out and the heat is blasting. They are so cheap, they cut corners on everything.

My printer broke down and this night I visited the store to print a e- mailThe services were a desaster and the manager appeared to be distracted by telephone conversation.I ll never visit this location again.4 pages to print for $ 3. 50

I was just telling my wife and she said that if you have any plans for this post, I would say that we would be interested in your opinion.

The techs are very knowledgeable about their products, and theres always someone willing to find what you need.

Copy center staff always very helpful! Cashiers friendly too, good store incentives

Print service first rate - back again with a problem job. They worked with me to find a solution. Lots of extra service to get it right

We continue to rely on the good humor of print shop personnel to do business.Print folks VERY helpful and will typically get job done. Problem here is as with CT Staples- management never schedules enough staff to help in what is a very time intensive sale.Typically mngr and asst mngrs(?) hide in office, rarely on floor- NEVER assisting with customers in print shop.Phone calls hold forever...maybe a manager could assist...?Perhaps this is a regional management problem or chain-wide?

I needed to purchase an SD Card and help installing it. That all happened and I was very happy, leaving with a 😃

Good office supply store, best variety in Torrington of laptops, tablets, printers, projectors and supplies for them.

Steven in the tech department is super helpful and knowledgeable.

20 years of great service to the Chabad community. One of a kind staff.

Amazing customer service. Swift and friendly!

Looking for the final Christmas stocking stuffers. They do have a lot of that little stuff. Christmas shopping almost done.

Very helpful and knowledgeable techs...

I am not one to write negative reviews generally. That being said I feel it important to share my consistent poor experiences with this staples location. Specifically, the copy center.While I cant sing enough praises about the young man who most recently assisted me with my printing needs, (as well as multiple other copy center employees over the last 3 years that I have used this location for my copy and print needs, sadly with very similar experiences to what Im about to describe) it is overly obvious that the employees in the copy center are not given the support that they need in order to provide a level of customer service that I would expect from a company of Staples size.Specifically, I spent over 3 hours in the store this week trying to have a 25 page presentation stapled and printed. Granted there were some technical difficulties but for most of those 3 hours there was a line of 3 or more customers waiting to have their copy center needs addressed, some there to pick up orders, some to copy a single page and some that needed a little direction making business cards. This was an endless process, all while this young associate kept his calm and multitasked flawlessly. That being said, he could not even come close to keeping up with the demand of the business. The disheartening part is that he informed me that this is standard operating procedure. Never once complaining about the responsibilities on his shoulders and at all times demonstrating fantastic composure and customer service. (He gets a 5 star review)Staples is lucky to have an employee like him, as an employer myself I understand better than most how rare it is in todays age to find reliable help. However a wonderful employee can not run an entire store by himself.During my 3 hours, I did a lot of observing... What I saw was that 4 employees seemed to be running the entire store. At times they appeared to have no comprehension of just how swamped this employee was as they attended to merchandising end caps and straightening shelves full of paper towels. (Obviously a business priority.) I was told that none of them were trained to be able to assist in the copy center. (While I was tasked with operating what seemed to be a very basic stapler for my own order)By the end of my experience I somehow managed to identify the store manager who hid behind an unkempt beard and a head of hair that appeared to have seen more pillows in the last week than it did showers. I approached him and shared my concerns with him. Had he addressed them appropriately I probably wouldnt find myself punching keys on my iPhone sharing my experience with the world. I was told that they were looking for more help but had been unsuccessful finding people that actually want to work (a segment of the population that he obviously has a lot in common with.) I am sure that Staples as a corporation understands the importance of their management staff supporting their employees and I am not surprised that in a company of their size that some things get overlooked, I only hope that in some small way my review will spark an opportunity for the leadership of this company to look at the staples location in Torrington, CT and provide them with the staffing support, training and focus that the patrons and dedicated employees of this location deserve.

Kind helpful staff :3 cool, new products as well

I am a transgender man. This staples i was extremely disappointed with. They kept following me and making very disappointing looks. Never again. Extremely transphobic.

Horrible Customer service. They were rude and uncooperated.

Staff are very friendly and very helpful.

Very helpful knowledgeable and polite

GO TO STAPLES TODAY FOR THEIR LOWEST PRICES EVERY GO TO THEIR BACK TO SCHOOL SALE GOING ON RIGHT NOW AT STAPLES THAT WAS EASY

Always find what I need

I work @ this location...

Staple

Good sales sometimes, but I went inside one time and they kept looking at me like I was going to steal something

Great staff and store, very helpful

They will not guarantee a cell phone repair after it leaves the store. Not even for one hour.

Went there today, no help available. I wont go back

They have little in the way of computer hard parts

Service was great

Waited over 10 minutes on hold, finally hung up and time of day was not their website published busy time