I had a pretty significant water leak in my leased 2018 Ford F150 which required the dashboard and a lot of the interior to be removed. The repair took quite some time but after what was required to complete the repair I can understand the time effort needed. The time without my truck wasnt too disruptive as Townsend ford provided me a vehicle that I could comfortably fit 2 car seats which was appreciated.The service manager and advisor were great in providing me daily updates on my truck and understood my previous frustrations. The repair is has been a success so far and there hasnt been any creeks or squeaks that are normally associated when the dash is reinstalled.I felt confident enough in the repair to purchase my leased vehicle and I am glad to have my truck back

This, by far, is the best Ford dealership in our area. It is very well run, the service dept. is fantastic, and they always follow-up a few days later to make sure you are satisfied and were treated properly.

Love my new F150. Stephanie was the best as she worked with me. Always kept me in the loop and was very informative as well. Thank you Steph and Townsend Ford

Brought my wife’s Explorer in for routine service. While examining her vehicle they found an issue with the rear brakes as well as some minor potential problems like wiper blades streaking. We were advised by service advisor Kathy Woodward of what needed to be done and agreed to have it taken care of while the vehicle was there. All work was completed promptly, we picked up the vehicle a few hours later and all ready for winter.

Everyone was kind, professional and easy to work with. Communication was great and made the car buying experience a breeze. Thanks Townsend Ford for helping us get into our new Mach E!

Great service with friendly staff. They kept me updated the entire process. Would have given them 5 stars except it took almost 30 days to get my truck into service. Maybe a good sign that everyone uses them. But it stinks when you really need service.

Personalized sales professionals. They treat you like family. Robyn was knowledgeable, efficient and very friendly. Service needs some improvement though. They didnt know how to reset the myKey account on my new 2020 Ranger. Also the truck bed cover was not installed well and fell out. I had to bring my Ranger to a different dealer to have those things taken care of for $50.

Worst place to get work done.... Got a recall letter for my 2012 Ford Escape for a fuel deliver module flange recall. I thought it was strange cause I had nothing wrong with my car absolutely flawless. Anyways I call get the parts bring it in to have service done just to get my car back with starting problems. I’m mad, oh yes I called back and told them what happened just for a woman to tell me sounds like a coincidence doesn’t it.. I was like blown away at the fact that she would get defensive like that. So I go ahead and tell her, look there was absolutely nothing wrong with my car until I gave it to you guys I want something done about this. That’s not right!! So she goes on telling me well the only thing we’ll do about it is check to see if the recall part is in order other than that you can bring it in to have a symptom check so we can get it fixed. No way would I give them my money that I trusted them with with it being free!!!!

It was great, the customer service rep, Kathy was extremely helpful, she informed of the time requirement to complete the work I requested, and alerted me to rebate offers as well. My vehicle was treated exactly as I expected. Townsend Ford has been terrific!

Its always a pleasure dealing with Peter Leger

Great place to take your Ford. Very personable, knowledgeable and informs you of cost prior to doing the repairs. Reminded me of the old neighborhood garage where you could walk in talk about life, meet other people and get your car fixed the first time. Well done.

No complaints! I arrived early, they took my vehicle in and performed the service requested in a timely manner.

Great experience. The car purchase went smoothly. Everything explained and they even handled dealing with the registry.

Always a great experience at Townsend Ford. They take care of your car and you as a customer. Ive never had a problem there and my car is always taken care of when it is there for service. I dont bring it anywhere else.

Best car buying experience I’ve had! Family owned feel, very kind and patient staff with a vast knowledge of their vehicles and line up. (Peter was great and very helpful ask for him!) Buying process was quick and easy without feeling rushed or pressured! I love my 2021 Bronco Sport so much and am excited to recommend this dealership to friends and family.

Excellent service department. Im from Florida and my CEL came on. SoI brought it to Townsend Ford. Mitchel (Mitch) was my service advisor and he was awesome. Seems a critter ate my turbo wiring harness. Mitch got me back on the road the next day. Outstanding.Thanks Townsend Ford )Mitch).

This dealership is extremely deceitful, I I live 2.5 hours away from them and they had the truck I want in transit, I called up to make a deal, the truck was posted on CarGurus for 55k. I call up to find out they now want sticker 59,810. They refused to honor the price posted, Furthermore I have 3500 in rebates from Ford. So I said just discount the truck 1310 to get down to 55, they told me that wouldn’t be a problem and to drive up. Something didn’t feel right so I called to confirm. They told me they can not discount the truck at all. So basically they just wanted to waste my time.

This is our 4th vehicle purchase from Townsend Ford so far. Each time we we worked with Peter for vehicle our purchases. Peter has always been an exceptional sales person. He is very personable and a delight to work with. The dealership took care of all the paperwork with the RMV and had the new vehicle ready for pickup ahead of schedule. Upon pickup Peter spent almost of an hour with us to familiarize us with the vehicle and went thru virtually feature, explained them and assisted us in adjusting the many driving and safety preferences. The part department is great also. Have purchased many parts over the years to maintain our many used vehicles. A great dealership!

Im new to the area and have been looking to find an honest service department. Debbie and the team are top quality professionals. Highly recommend!

Townsend Ford Service is always fantastic, they go above and beyond to make sure our needs are met. We never have a problem bringing our vehicles to get serviced. Everyone is always so friendly and helpful!

Great dealership that excels in friendlienes and absolutely no pressure. Thats what brought me back to purchase my 2nd new vehicle.

See Debbie in service if you want the best treatment for you car service. She definitely needs a promotion.

Had a very positive experience with the Service Dept last week! Kathy and Staff made sure I was in the know and comfortable! She went above and beyond to answer my questions!

My vehicle was not fixed on the first attempt. I have a second appointment and I expect that will be a success.

Good service, just took a long time with a scheduled appointment.

They did a great job at Townsend Ford. The service department is very knowledgeable It was a stress-free experience that’s why I bought my vehicle at Townsend Ford to begin with. They have great experience in servicing all the vehicles they sell.Thanks again!

Always helpful and professional. Have been using their service for years.

Was very pleased with the communication and timely manor in which our vehicle was serviced.

I have been doing Business with Townsend Ford over 25 years. There sales and service departments are very accommodating. My Service contact Debbie Pillsbury is very professional. She always makes sure my F-150 Pick Up is ready to go. If your looking for the complete package Townsend Ford is my recommendation !

I called multiple places in my area to have my tire repaired and no one could help me. So I called Townsend Ford service. The service department help me on short notice to fit me in and repaired my tire. Thank you service.

GREAT PLACE TO DO BUSINESS. WORK DONE CORRECTLY AND ON TIME

Car CD player was replaced in April 2020, noticed in May 2021 the MP3 player was not working.Townsend Ford did in fact replace the CD Player, and only charged for Labor.I was very satisfied with their commitment to me as a customer, in and out two days, with a new replacement.

Fantastic dealership! From when I bought my car to my continued routine maintenance, everyone is excellent. Gary, Tyler and Kathy are knowledgeable and stand behind always being there to help! So happy with Townsend.

Excellent Service. Thank you Townsend Ford for always taking good care of us.

Own a Ford? Take it here! Pretty good people!

Top notch service dept !

Great Dealership, didnt have an appointment for an oil change and Deb from service took me right in. While waiting Tom the dealer principal handed me the keys to a brand new e-Mustang and said take for a half hour while your truck is being serviced. Ive bought two trucks from them and when its time for a new F150, Townsend Ford is my dealership!!!

Great service with very friendly staff!

Very professional, I had an appointment, was taken in and my service was done

Townsend Ford .... definitely a dealership worth driving to. Not the closest dealership to me but certainly one of the best. I purchased a CPO vehicle recently from Townsend Ford and I couldnt be happier. The purchasing experience was positive from start to finish ... no stress, no pressure ... just respect. Robyn was excellent. She took her time with my wife and myself, she wanted to make sure whatever decisions we made that we were 100 % satisfied. This is what car purchasing should be ! I highly recommend.

Great experience and no dealer markups

I recently purchased a vehicle from Townsend Ford and am very happy with both the car and the car-buying process. Stephanie the salesperson was knowledgeable and polite, and answered all my questions quickly and honestly. The dealership was able to accommodate my schedule and exercised appropriate COVID precautions. I recommend Townsend Ford and am happy to give them five stars.

Townsend Ford is the best dealership I have ever had to deal with. The service department continues to provide quick and excellent service.

Great customer service and repair!

I have bought so many vehicles from Townsend Ford I couldnt even count them all. I bought my first truck from Jack Crory when I was 17 and just bought another one at 49.

Great service yesterday from TF and I didn’t even have an appointment, they squeezed me in. Kathy in Service was very helpful as usual. I’ve been using TF for the past 18 years for service and new vehicles, they are always excellent. I highly recommend.

A real experience of the best of America. People caring about people. The scale of this place is just right for the reality of the human person. It makes me think of the importance of subsidiarity.I was able to witness a member of the staff being compassionate to a customer who was confused. It was heartening to see kindness.There was also a chance to meet people who I knew in the local community there. It felt like home. They are good to their employees this I know. This is not a place where people are making a killing. This is a place where people are making a living. I sound a little over the top but I mean it when I say that this is the kind of small business that makes all the difference in the world. I know that they are really serving their customers, ultimately, out of love.

The Townsend Ford service department was great! I’ve used several other dealerships in the past and have never been truly satisfied. Cathy was my contact and spent a long time and several phone calls helping me setup my Ford Pass Rewards online so I could enjoy the benefits. She was truly a pleasure to deal with. I also met the service manager and spent some time talking to him as well. Very personable and a very nice and knowledgeable guy that’s willing to take the time to talk and get to know the customers. It’s an hour drive for me to get my truck serviced here and I’m happy enough with the service to make that drive every time I need an oil change or any other service! Highly recommend.

Service is always excellent. Deb, Kathy and Mitchell are professional, kind and really care about each of their clients. They have made their waiting areas safe during the COVID times. I always appreciate going to Townsend Ford. Thank you.

Five star Service as usual the entire team at Townsend Ford is awesome.

I have bought a number of used cars at Townsend Ford over the past 20 years and my son and I had been looking to replace his car for several months and we are both happy that we found what we were looking for at Townsend Ford. The overall selection of preowned cars and the sales team knowledge really helped us make the best value decision. The certified preowned model we purchased exceeded out expectations for quality and features. Stephanie Alderson was extremely helpful in showing us the differences between models and features. The process was efficient, quick and pleasant even with pandemic protocols in place!

Great service thank you

Quick and easy service completed while I waited

This was the easiest auto sale ever done, no pressure whatsoever. Tyler Paul was our Salesman and went the extra mile for us by making sure we were well informed every step if the way as did the Entire staff at Townsend Ford, We WILL go back there if we need to buy another truck at some point in the future. Highly recommend this Dealership!

The salesmans name is Tyler and he was outstanding

My experiance with the service staff was informitive and pleasant.

I have no words to describe how disappointed I am with this place. Had my 2013 fusion with 220.000 miles on it for an airbag recall, it was supposed to be free but they got me into fix some small problems over the phone. They told me it would cost around $250.00. When I went to pick up my car I had a bad surprise $2,200.00. That’s what they told me I had to pay. I spoke with the service manager and he offered me 10% discount. So I felt like I got robbed. I paid to get my car back, end of story. NEVER EVER AGAIN Townsend Ford, very disappointed. 😞

Debbie in the service department went above and beyond. Exceptional service and result. My next vehicle purchase will be made at Townsend Ford, the team there have a customer for life. Thank you so much.

Townsend Ford has always been a great experience in both Service and Sales (Tyler Paul). My family and I have purchased several cars from Tyler and will continue to do so. The service department is always helpful and efficient.

Townsend Ford always delivers. Great service and that Dec she is so accommodating. I love going here!

Very disappointed with my last transaction. This was my 4th new vehicle purchase from the same salesman and I was treated with no respect. A humiliating experience which could have been avoided with one phone call. Instead he sent me home and told me to come back when he called me.

I bought my 2017 Ford F-450 at Townsend Ford and they have provided great service on my vehicle.Their communication is outstanding, whether it’s routine service or issues the technicians detect while servicing. The Service Desk personnel and Technicians will keep you up to date while your vehicle is in for service.Their staff is polite and courteous.I’ll continue to service my truck here, but when I do decide to purchase a new vehicle, Townsend Ford will be the place for me.

Stephanie was great helping me decide what I liked and didn’t. Super comfortable experience

Great team (Tyler was our agent). Friendly and very willing to provide pre-sale information and a competitive price. Very happy with the end-result.

I was at Townsend Ford the week of 4/25/20. I needed to have quite a bit of work done on my Ford F-150. Which they did in short time, in a very professional way and at a very competitive price. Thank You Townsend Ford!! It is a pleasure doing business with you!Mike Bisson

I purchased my 2021 Ford Escape in May. The carpet on the driver side had pulled away from the side of the vehicle. My husband brought it to be repaired and the carpet is now back in place. He was very happy with the service he received.

The ladies of the service department are fantastic!

Not a customer, never made 1st contact with them. Over the last few years despite repeated requests to remove my email. They continue to email me as if I am a customer named Dennis Valcourt. They have over time disclosed to me his personal information .I have deleted all emails from them.

If you have a diesel go elsewhere. Bought a year ago. Had glow plug issues. I wanted the timing checked. Mechanic said factory set. It’s not and you can even read that on the Ford website. This was my first service 4000 miles after buying the truck. They love to give common diesel answers without knowing a diesel. I have driven a diesel for the last 12 years and treated me like it was my first one. I came in with a very specific question which they didn’t answer and didn’t even look at. Mechanic didn’t even know there are 3 sensors that lead to glow plug timing. $600+ bill with a bumper to bumper warranty. No one cared except the service manager. So disappointed as this is only 10 minutes from my home. I tell everyone I can to avoid. This happened this last winter and still can’t get rid of the bitterness towards them.

Excellent service in a timely manner and not too tough on my wallet.

Youre people in the service department were very helpful and patient. They made me feel at home and comfortable. I would not hesitate to return my vehicle for service or any other need. I would highly recommend youre people to anyone who is in need of service to their vehicles.Sincerely,John Bolduc

Excellent customer service. The sales team is wonderful. They backed me in a big problem with the rental company. They have a customer for life. Ill send everyone I know there. James Daniels is a great salesman.Love my Ford Escape. It gives me my freedom💙

I bought a truck for my son here and had virtually no problems. We got the right truck at a good price. An employee was quick to recommend a vehicle that was very way out of our price range before he even asked what we were looking for. After that bump in the road, very smooth to by a car here!

Townsend Ford has always been upfront with me about costs and/or needed repairs. I highly recommend this dealership for your repairs. Trustworthy and fair..... what more could you ask for.

This is our second Ford Explorer purchased from Townsend Ford. The first one was 10 Years ago, and we are now handing that one down to our daughter with 170,000 miles and still going strong!We went back to Townsend Ford due to the awesome way that we were treated the first time, and found our most recent experience to be the same. Townsend is an hour drive one way from our home, but worth the drive due to the no pressure, professional, knowledgeable, and honerable Sales Team along with competitive pricing!A good team starts with leadership right on down the line, and that is what I have experienced first hand at Townsend Ford. I highly recommend that you check them out!Jack Little

The company kept the car less than a day in stalled the product. I had no problem with the dealership and they treated me very well.

Sucks, everybody here just sucks! They have for years!!!

Good and friendly service just takes so long for an oil change. 7:30 appt and not ready until 9:50.

Was offered a good deal on a 2016 Ford F150 with only 25,000 miles. Vehicle was in pristine condition and is running great.

Am always pleased with the service provided at Townsend Ford. They are efficient and up front about how long service appointments may take. Having guest wi-fi available is a definite plus for those of us that do not want to take time off from work.Additionally, given the pandemic, I was impressed with the precautionary measures that they had taken to protect both themselves and their customers.

Ive bought parts from Townsend Ford for a number of years for an F-150, yesterday we bought our first vehicle from them. Our experience was outstanding. Our Salesperson, Stephanie, was knowledgable, helpful, represents the company well, but also, we felt, represented us, the buyer, very well as we worked our way through the deal. What I found particularly impressive is their attention to detail and to make things easy for the customer; as well as their honesty. I have experience with other dealers in the area... specifically, Nashua, Manchester, and Londonderry, Townsend Ford is by far the best of all of them, and probably the best in a much larger area than the area I just described. I look forward to future business with them, and I recommend them unconditionally... its a good place with good people.

Ill tell you what more times than not when youre dealing with a dealership the customer service is usually lacking. However Townsend Ford is the complete opposite. Their staff are not only excellent at what they do they are also very courteous and helpful. From questions being answered to tips and helpful info, even if it doesnt apply to the reason why you are there, they are more than willing to give their knowledge away at no cost. Highly recommend!

I took delivery of my new truck, i cant say enough about how well i was treated from the start to finish when ordering my truck they assisted in every way to make sure i only ordered what i needed, they kept me up to date during covid19 when ford was shut down i got a email every week with update on my truck the entire sales staff deserves 5 stars this is my first new truck i have bought at Townsend ford and could not be happier, Thank you

I regularly service my F-150 at Townsend Ford and every experience with them has been excellent and exceeded my expectations. Kathy Woodward is one of the service writers and she is very nice, efficient, and knowledgeable. She always tries to schedule my trucks service appointments around my challenging schedule. Every service has been done on-time and well, and there has never been a need for me to bring my truck back to complete the work correctly. Every time, first time, the work is done properly. David Bleckley, the service manager is a great communicator and has excellent follow-through. He was a great advocate for me in trying to resolve a warrantee issue with Ford, and was successful in doing so on my behalf. Tom Cleary, the owner, is also very friendly, accommodating, and seemingly appreciate of his customers. I highly recommend Townsend Ford and will certainly continue to give them my well-earned business,

My first experience with Townsend Ford’s service department after my recent purchase of an F-150. Just routine, but, the experience was pleasant and I was on my way quickly. Thanks!

My buying experience was simple, uncomplicated, and positive. Stephanie Alderson was helpful, knowledgeable, and friendly, all positive.I do have a significant concern considering the current Covid situation. I saw very few employees wearing face masks or gloves. Im older and at risk and was concerned. It made me feel uncomfortable. I did notice that the Service Department is taking precautions in the customer area but I watched the technician who conducted the inspection. He was wearing the usual gloves but no mask and did nothing to sanitize the car when he finished. When he pulled the car out I had to ask him to do the sanitization. He immediately brought out a can of wipes and wiped down the areas he had touched. This did not make me feel confident.

Very easy to schedule an appointment online. Service completed when expected. Did not do any extra work without checking with me first. Happy with service.

Very good and helpfull

We love our Flex. In for our oil change maintenance. As usual, very satisfied with the Service Dept. Always getting us in and out as soon as possible. Over 133,000 miles of riding pleasure.

Service was timely and the staff were all very friendly. They let me know I may need to get some tires in a few months, which I appreciate the heads up! Will not bring my car anywhere else!

Great sales and service.

Superior service always I will recommend Townsend Ford to other customers.

Excellent small town dealership service department. Consistent quality service that I travel an extra 10 miles away from my nearest dealer. Never have had an issue in many years of going to them. Can not say that about any other dealer in the area.

I have been dealing with Townsend ford for over 20 years. From sales to service have never had a bad experience! Top notch dealership!

Service advisors explained all work done on my car. I recommend Townsend Ford for all your service needs .Great people at Townsend Ford all the Time .I even took a look at a 2019 f-150 and was impressed with staffs no pressure approach . They where even willing to get a special set of wheels for a new truck I liked .Thank you

The service staff ( Deb and Kathy) are great. My F150 was in for routine service. We are planning a trip to OH to visit a sick family member and want to make sure the truck was ready.While in for service I had them check out a slight smell of coolant. It appears that the truck has a coolant leak on a hose that goes to the turbo.The problem is that parts are not in stock and it is a pretty big job. I went in to the dealership and explained the situation to Deb. She checked on the parts and got the truck on the schedule so it will be ready for the trip or earlier if necessary.Unfortunately the parts and labor are not covered under the ESP warranty we purchased.Small town dealer that cares about their customers. I’ll certainly go back when it comes time for our next truck.Thanks Townsend Ford for caring.Bruce Schneiderbauer

Great sales associate! This is my second time getting a vehicle through Pete at Townsend Ford.

My experience at Townsend Ford was awesome. It was my first time buying a brand new car and it couldnt have been easier. The staff were all friendly, courteous, and helpful. Sean made my first car buying experience comfortable and stress-free. I would definitely go back there for my next vehicle purchase. I am very happy with my new Escape.

This was a general maintenance appt and everything was done to my satisfaction.

Jack Corey is the best in the business! Your in and out quickly with the best deal around