I like this place, nice Cadillac dealer, nice seller...I was helped by Mr .Neal to buy the XT5, hes very enthusiastic, nice seller...I highly recommend suburban Cadillac of Troy

Man! Where do I start? It was a pleasure working with Kyle from start to finish. He was very professional and knowledgeable about to vehicle. Made me feel great about the buy. The deal went seamlessly smooth. If your looking for a new or used vehicle, Kyle is your guy. I was so in love with my new purchase over the weekend, I’m currently looking into getting another one! 😊

Roger Pittman was amazing to work with on my recent purchase. He is knowledgeable about the products, has excellent attention to details and truly made purchasing a car easy. His attention to detail and follow up was excellent.

Excellent experience! I highly recommend working with Bob. The entire process was enjoyable and professional. I went to Suburban that morning while visiting my brother, to just discuss the possibility of getting a new Cadillac. Everything lined up for me to purchase that day and drive back to Florida in a new car. Thank you so much, Bob! Love my new car.

The dealership was overflowing with vehicles that needed service given the current pandemic and vehicle shortage situation. Tom was good at keeping me informed and making sure the work is done as soon as possible, despite the long line.

Took my car in to get brakes done. It was probably the easiest thing Ive ever done. Dropped it off and the advisor kept in contact with me about everything that was needed, including an estimate picture sent to me directly while I was at work. Nick D. and John H. are amazing and I highly recommend them!

Went here today to check out a ct5. There were none that I could find on the lot, and not one, but two guys working saw me outside and didnt bother to address me, let alone inquire about my visit. One of the men walked right past me and just looked. The other stayed up by the door. I wouldnt consider purchasing here again. I know the market is rough right now, but at least greet your customers.

Great service, great atmosphere, great place. No pressure. Found a beauty. Got a good price. Done. Best dealership experience Ive had. Covid strict and very safe. Masks worn. Partitans between people. Everything was sterilized and sanitized and organized.

This rating is solely based on the service advisor Michelle. Other service advisors should follow her lead. Customer service, professionalism, kindness and courtesy, outstanding!

Transactions were quick & easy, appointment time was convenient. Understood what I wanted.

Amy was great! Super helpful. Great follow up throughout the process and even came to the house to pick up the car t have it inspected and detailed!

I had the best experience with Mike. Highly recommend working with him.

It was a pleasure to have Tom as my contact advisor at Suburban. It is always nice to speak with someone who not only is knowledgeable but also someone who appreciates & enjoys their job. I recommend you ask for him when you visit Suburban.

Michelle Moore is the best. She only recommends what she truly believes is needed or necessary. I was in and out in no time....thank you Michelle!

I would definitely recommend buying a car from Neal Wozniak at Suburban Cadillac. He was very helpful and the transaction was very smooth. I love my car and the price I got!

First, I would like to say Thank you Ryan for being so professional, kind, understanding and an overall awesome sales consultant. I am very happy with my purchase (minus CD player) You were very thorough and knowledgeable of the product. Second, You were extremely awesome when I called and needed you ASAP. You took care of my needs with a smile always. Finally, Thank you for making this a seemless transaction and I will definitely be referring you. Sincerely Ann Peterson

Kyle was awesome! Answered all my questions honestly and completely. I would recommend Kyle to anyone looking to purchase a vehicle at Surburban Cadillac!

Great service. Friendly, Fast and professional.

First time at your dealership and was treated very well. Very friendly and informative. I will be recommending this dealership to all my friends. Michelle Moore is amazing! Thank you

Roger Pittman provided me with excellent service. He was very professional and extremely helpful during my time at Suburban. He answered every question I had about the new CT4. I highly recommend anyone considering a new vehicle to talk to Roger. He knows the vehicles and is especially devoted to the customers.

Two things remain irretrievable: time and a first impression. - Cynthia OzickYesterday was my first service center visit to Suburban Cadillac of Troy, the Advisor Aaron, the Courtesy driver, the Service Bay greeters, the technicians and the cashier were all on their A game during my visit. Everyone I encountered said good morning 😊 very friendly staff! This dealership delivered GM first class service. Suburban valued my time and business. Aaron did an excellent job explaining the services. He also kept me up to date via text message thus I did not have to call him. I really appreciate the attention to detail and caring attitude. Keep up the good work!

I called in advance to schedule an appointment to replace the filler neck of my vehicle. No loaner cars were available. I rented a vehicle for the day of my appointment from a local rental car agency. I dropped my car off for its appointment at 7 am. I was told that they may not be able to look at it that scheduled day and it may be a week or two! I questioned them as to why I wasnt told this when I made the appointment and why even make an appointment. I was told that your appointment basically puts you in line. I asked to at least have them look at my vehicle that day and then maybe I could bring it back for service another day. I could not continue to afford a rental vehicle for one to two weeks nor could I miss work by not having a vehicle. I returned that evening and it had not even been looked at.I subsequently texted Jessica on line explaining the situation. I was informed that someone from the service center would contact me the next day. No one did. So I texted Jessica again and was informed that a manager would contact me and received an email from that manager that I would be contacted the next day. It has been six days without a word.I had better service at my recent appointment at the Secretary of State Office.

Great service, very thorough sent video and pictures . The car cameFast and was exactly as described the car is beautiful thank you Ryan for great service and making buying a car easy

Bob Robb is awesome to work with! Ive had 4 Cadillac transactions with him and all were great experiences. Very straight forward and easy to communicate with. I highly recommend him!!

They called me to schedule an oil change, I asked what time works best, 1pm, ok awesome see you then. I pulled in at 1:10, thats on me. Two to 3 hour wait. What was the point of scheduling the appointment? I completely understand that things happen, but a phone call should have been made. Its a half hour drive, they just wasted an hour of my work day

My experience with Ellen was exceptional, from beginning to the end! I felt welcomed and well taken care of. Ellen was extremely helpful and went over and beyond during the sale of the vehicle. She maintained contact with me throughout the process to ensure that I was happy. She was efficient, organized and I was in the dealership for less than an hour and half. I will most definitely recommend Ellen to my friends and family!

Jack exceeds your expectations of your service appointment. He definitely went above and beyond by ensuring my car mats were cleaned. He didnt have to do it as it wasnt requested, but he did and I will never forget that. I Loved that and definitely tell all my Cadillac friends to go to Suburban Cadillac of Troy! I tried another Cadillac dealership (that will remain unknown) for a few months and came crawling back to Suburban Cadillac of Troy because their service is top notch. Thank you for all you do!

I had an outstanding experience purchasing a 2019 XT4 with Neal Wozniak. He was very a pleasure to work with and makes you feel like part of the Cadillac family! The process was stress-free and pleasant. I highly recommend this dealership!

Our experience with Kyle was excellent overall. Kyle is very plesant to work with, he knows the products better than any sales person Ive ever dealt with and follows through with all the items and details. I hope to do business with Kyle again and will direct my friends to him.

Thank You Nick and your Service department for getting me in and taking care of me in such a professional and courteous manner!

I purchased a Cadillac XT5 at Suburban Cadillac of Troy a couple weeks ago. Ryan Ford was my sales person. He was very knowledgeable and helpful throughout the purchase process. I highly recommend Ryan as he is highly qualified and trustworthy. I am really enjoying my XT5.

Jack, from the service area was very kind. Jack made sure that I was immediately helped when I arrive to have my oil changed. The oil change was the quickest oil change I have ever had that I can remember. I would recommend everyone to go see Jack Bergman at Cadillac of Troy!!

GOT MY WIFE AN ESCLADE FROM THERE, I LOVE WORKING WITH GILLETTE HE IS A MAN OF HIS WORD, HE TOOK GOOD CARE OF ME, EASY TRANSACTION GREAT GUY TO WORK WITH, I WILL ALWAYS GO BAK TO HIM AND REFER HIM PEOPLE, THANK YOU GILLETTE

Michelle took care of my request fast and correctly, the process was good and she easy to work with.

I had worst experience with this dealership. Dropped off my Cadillac esclade 2 weeks ago for estimate. Matthew promised me for Wednesday no call no message, thats okay i called on Thursday have been told my Matthew is busy will call you back, left voice mail, no reply, called again after 2 hours again told we will call you in 30 minutes no call till evening. Next day i got call with estimate. Called again for update no one have clue whats going on all they can tell its still not done. Haven’t even started on it. Brought my car back and will send it somewhere else now at-least where communicate is not issue.

Michelle and Arron are totally examples for giving good quality customer service, they really listen to the customers about their Auto needs. Concerns and direct to the service Dept to problem solve those issues.These two truly do go above and beyond for the Customer’s at Troy Buick DealershipThey make me happy that I did purchase a Buick CadillacIt’s 5 stars among the walk of the stars for Michelle and Arron all the way

Excellent experience with sales consultant Abe. Very knowledgeable and attentive. I will recommend Abe to others.

From the moment of meeting Kyle he had a welcoming of family. Coincidently, he commuted to work next to my home town and that’s an hour and half away from him in another state. I knew I was gonna buy the vehicle from him and he made the process so fast and easy without any issues whatsoever. I highly recommend if you are shopping around for a good vehicle go to Suburban Cadillac of Troy and get with Kyle

Very wonderful experience at suburban cadillac great salesman Neal really helped pick out the cadillac xt truck I wanted

I found a vehicle I absolutely loved, online, and 4 days later I brought it home. From beginning to end, my experience with Suburban Cadillac of Troy was top notch. Gillette was awesome and made everything super smooth and stress free! They’ve definitely earned themselves another permanent customer. Thank you!!

I took my car for service September 1st 2021 after calling for an appointment 10 days earlier. The useless service advisor Jack told me it would be 2 days to get through it, and the paperwork showing promise date September 3rd at 3:30pm. I can’t make this stuff up. The car was setting there for 18 days before they even looked at it. They finally gave me an estimate of over $6000 for various repairs but I opted for just one item to be repaired. Few days later they finally finished it and billed me for all the diagnostics in cash only. I’ve CarShield insurance they told me they paid the service shop for the diagnostic and after speaking to the useless service manager Dan trying to negotiate the bill, he made it clear this is an extortion and my car wouldn’t be released except for cash payment charging me for useless diagnostic where paid by insurance again after keeping my car over 3 weeks.Very unpleasant people and bad experience. I would not recommend this place to my worst enemy all though I don’t have any enemies.

Amy was friendly and helpful, I would definitely recommend her!

Had a wonderful experience buying my 2021 CT5 Cadillac. Bob was wonderful to deal with. He found me the perfect car. I was treated with care and respect. If you are in the market to buy a car see Bob at Suburban Cadillac

This was the first time Ive taken my car in for service (oil change) as Ive only had it for about four months. It was a great experience. The associate was friendly and efficient. He said the work would be complete in about 45 minutes. It was done much sooner than that. As I wait, I watched TV in a very clean and comfortable waiting room. It was not crowded so it was easy to practice social distancing. Kudos to Suburban Cadillac of Troy!

Gillette was very pleasant to deal with and no pressure. We agreed on a fair price and I ended up with the car I wanted

Michelle Moore was very helpful when I brought my Cadillac CT4 in for an airbag recall. She let me know the status of my car repair. She was very open with the approximate timing of the repair. Great to work with.

I am a huge believer in world class Customer service and for the third or fourth time in a row Aaron has provided truly world class customer service and made me feel like a very valued customer at Suburban. He is a great communicator, is always fast to respond, and does a great job of representing your organization. Please make sure you take good care of him, because he is a great ambassador for your company!

I had a great buying experience at Suburban Cadillac with my salesman, Mike Watroba who was excellent. Super responsive and helpful. Answered all my questions immediately and helped me find the perfect Cadillac XT5 (which is an awesome vehicle) at a great price. Beautiful facility as well.

Jack Bergman is in superb service rep for Suburban. He makes it a point to keep me informed of the progress on my vehicle and sees to it that my time is important when scheduling any service. He just keeps it from being a hassle! I appreciate his concern. Robin, Sylvan Lake

My experience with Gillete Warden was very positive compared to other dealerships I tried that day, Gillette got straight to the point, asked how I wanted to pay, worked out a great price, and had me in/out quickly. I felt like he appreciated my business and genuinely wanted to help. I will definitely return for my next car purchase in the future. I cant wait to bring my son to buy his 1st car when he turns 16!

Thomas Lisk is the guy I go to when my cars needs service. Always professional, prompt and courteous.

This was the easiest and quickest oil change Ive ever had. The entire staff was very friendly and Aaron Bax was great to work with. I will definitely be going back.

The service department at Suburban Cadillac of Troy is the best, bar none. Always a nice, peaceful, easy process. They are pros.

Kyle Slavin was great. Helped a lot with the purchase of our daughters first car. I recommend Kyle for your car buying experience 👍

Excellent customer service, and very personable! I appreciated that attention I was given from start to finish. The short wait time also exceeded my expectations. I had a good experience all around. Thanks for treating me so well to Aaron, and the rest of Cadillac team!

Bob did a great job and got me the car I really wanted. He was kind and took me seriously. I highly recommend working with him!

100% not satisfied with the customer service once again had my car for seven days no telephone call about service update only text message…..Second time I’ve tried to use them for service full of excuses John the service manager made a comment to me about being frustrated and I wasn’t being frustrated I was being very patient….Michelle Moor said she will call me Monday or Tuesday no callI called on Friday still haven’t check for the problem on my car…Never offered a loaner because they didn’t have any allegedly .100% not satisfied at all once again.

Prompt attention to my vehicles service needs. My vehicle was ready in a normal amount of time. My Caddy runs great! I will continue to go to Suburban Cadillac of Troy for service.

“My experience with Ryan Ford was great. Being that I live in a different state, I was concerned about buying a vehicle online. Ryan relieved all my concerns, stayed in constant contact, answered all my questions, gave me a virtual tour of the vehicle and made me confident that I was purchasing a high quality vehicle from a high quality dealership. I wanted the windows tinted and Ryan made arrangements with a shop in the area of the dealership to get the windows tinted and had them perfectly done by the time I got into town to pick up the vehicle. All I had to do was pay the shop for the tinting via email.

Amy was very professional and went above and beyond to get me the vehicle I wanted. I would recommend her to anyone! Sending all my friends and family to her.

My salesperson was Ryan Ford. He was awesome. He made the experience very easy. I’ve purchased many vehicles in my day and he was by far the nicest most respectful and professional salesperson I’ve had. I would recommend him to anyone.

Always extremely friendly and pleasant. And everyone is beyond helpful.

Roger and everyone I dealt with at Suburban were professional and great to deal with. I would highly recommend anyone looking to get into a Cadillac to see Roger.

Amazing experience at Suburban Cadillac of Troy. Kyle Slavin provided the best customer service experience we have ever had when purchasing his a vehicle. He was extremely knowledgeable and helpful. Super nice and would absolutely recommend him to anyone!

Excellent overall customer service! Tom Lisk was very friendly, it was as if we had known him for years! He also ensured that all our needs were met in regards to our Escalade service experience.

Always get the most luxurious experience here. Hunter has always been my advisor and done an outstanding job. The entire staff treat you like royalty. The repairs and maintenance are always handled professionally.

I love everyone atSuburban Cadillac great customer serviceMatt and the whole crewIm buying my new Cadillac from suburbanYours truly Mr. Newsom and Hazera

Ive been leasing cars for 10+ years and this was by far the easiest, hassle-free lease turn-in experience Ive had. Aaron is also top-notch and was able to help me get into a vehicle in my budget. Great service all around.

Tom in the service department was fantastic! He provided exceptional service! Great experience for our first service visit.

Roger Pittman has been our salesman for a number of years. He has been very reliable, knowledgeable, always enthusiastic and caring. He’s worked with us to help resolve potential issues and we consider him a friend. We would highly recommend him to anyone who wants to work with a salesman whose honest and forthright.

My sales person, Roger Pittman, was quick to help me find a vehicle that I liked. I was open to options, and he presented a few and was quick to bring cars around to show me. He made me a great deal, and I was able to take delivery the very next day. I would recommend him to anybody looking to get into a new Cadillac.

It was great! He was helpful, sincere, and had A+ customer service. He made the process seemless and convenient for my busy schedule. He is someone anyone would love to work with. You can’t go wrong with Mike!

Excellent! Chandler Cawood knows the XT5 inside and out! I wouldnt be surprised if he were equally knowledgeable on all the other Cadillac models as well! He took the time to explain every single feature to me and made sure I understood. He answered all of my questions with patience and made me feel extra special. Chandler goes the extra mile! A+++++

Aaron was amazing! He was able to get me exactly what I wanted! Aaron was in constant communication and extremely efficient with the entire car buying process! I highly recommend him and will be back in the future!

I enjoyed working with Lindsay. She was very professional and friendly. Lindsay always returned my emails and calls in a timely matter. She is a nice young lady. Give her a call.

Hunter Bos @Suburban Cadillac provided excellent service! Called me about updates for my car and took care of pick up and delivery.Knowledgeable and professional!I highly recommend Hunter.

Tom was great! Had me in and out fast. Explained current promotions to save money on future visits

Sales and service was top notch.

I was so impressed at the speed and care Aaron took! He called me at 11am to see what I was looking for, and by 5pm the same day I was driving home in my new XT5!! The whole thing took about 3 hours from going up there to do paperwork, trading in my old lease, and showing me how everything works in my new car before driving home.I went to Prestige first and their service was trash. I wish there was a way I could rate the sales person a 0 that I worked with to voice why I chose not to move forward at their dealership even after putting a deposit on a car and submitting a credit application.Aaron is the reason Im a fan of Cadillac of Troy! Absolute 10/10 rating!!

Roger Pittman was very professional, knowledgeable about the car and takes the time to explain features

Ellen was amazing. So friendly and helpful. And, she really knows her stuff. I enjoyed my experience completely.

The experience with Neal was great! He enabled a very smooth process that involved most of the transaction being done virtually and then accommodating our delivery out in Plymouth. I will definitely recommend Neal and the Suburban Cadillac team to others.

Suburban Cadillac of Troy is a wonderful dealership experience! Lindsay Formica personally was very helpful and knowledgeable in the selection and leasing of my first Cadillac. She was great to work with, personable, and professional. Thank you for a great experience!

Bob was very flexible, responsive and easy to work with throughout the leasing process. He answered all of my questions and explained my options clearly. Given my caution due to the ongoing COVID-19 outbreak here in Michigan, he arranged for the final steps to be handled virtually and for my new XT5 to be dropped off at my house. A very welcome gesture. I would, without hesitation, recommend others consider working with Bob Robb too.

Mr. Aaron Bax at Suburban Cadillac leased me my last car. He is an exemplary sales person, most capable and very knowledgeable of the vehicle and the auto market. His service was excellent, and his patience most reassuring.

Gillete is awesome. He was easygoing and explained all I need before purchasing the car. He was quick and professional. I plan to purchase my next car with his aid.

I had a great experience from start to finish. I have trusted Suburban Cadillac of Troy to service my last 2 Cadillacs. You can’t beat great service, workmanship and a friendly environment. Tom Lisk was knowledgeable and very accommodating.

I never had to go to the dealership during the buying process. Rick Hehn brought me two different vehicles to drive. I asked Rick many questions and he was very knowledgeable while answering all my questions. Once I made my decision and picked out the options, Rick put together the final deal and delivered the car Very smooth and painless process Rick is extraordinary !

I received outstanding service from Rodger at The Suburban Cadillac Of Troy Dealership. Rodger was very professional and assured me that the process would be smooth and it was. Customer service in some industries has really fallen off, but Rodger’s Service, made a difference and I will definitely return for future purchases and refer him to family and friends! 😀

Kyle was great!! With Kyles assistance, we bought a used, 2018, CT5. My wife and I found him to be extremely helpful in explaining all the new technology of the car. More importantly, we found him to be an honest, straight forward fellow, who was kind, polite, and personable. These are hard characteristics to find these days. We would highly recommend him!Linda and David Clark

I have had several interactions with Suburban Cadillac/Troy. Recently I traded in, and purchased a previously owned vehicle. As always, Suburban Cadillac was outstanding. Neal - Prev. Owned Sales Mgr.- handled all aspects of the deal very professionally and with personal care and flair. Matt in service was stellar. Everyone Clicked and the process-flow was seamless; excellent. If all businesses operated like Suburban Cadillac, what a world this would be. Well Done. Kudos.

Lindsay was fantastic - A pleasure to work with and looking forward to working with her again!

Michael Watoba was amazing, and he is such a nice guy, and he did his best to help me out.

Outstanding customer service. If Michelle can get a 10 out of 10 rating from a customer like me, she should be getting 10 out of 10 from every customer, because I except the absolute best customer service, and Michelle meets that expectation every time.Thank you Michelle!

Thank you so much Kyle. I could not have asked for a better buying experience. You were thorough in the explanation of the fees and outstanding in going over the vehicle with me before leaving. You made me very comfortable with my purchase and went above and beyond. Thank you - I couldn’t be happier.

Stay away from this dealership at all cost. So many issues with the car I purchased and the service. Todays issue, the drivers seatbelt will not latch correctly, takes about 20 times of trying to get it to finally grab. A week ago I scheduled an appointment to bring in my car to fix the seatbelt, this was the earliest appointment they had. I had to have a babysitter to take care of my daughter while I go to the dealership today. I arrive and getting checked in and Im told the last loaner car was just checked out! What a joke, I made the appointment and no cars available, I have only one car and need transportation to work. Not sure what is worse, the fact they dont care my car has a faulty seatbelt or give away all the loaner cars when they know appointments are on the their way in. The dealership literally has a huge parking lot full of cars, they cant spare one? Why make appointments if you cant fulfill them? After leaving, I called to talk to the service center manager, the receptionist said theyre with another customer, but leave a voicemail and hell call you right back, it has now been 2 hrs and nothing, very typical of this dealership, Ive called many times before scheduling service etc, and never a call back.

Jack Bergman is very efficient and always explains what needs to be done. He is very knowledgeable and I trust him.

This was one of the best auto purchases experiences I have ever had. Mr Pittman was very professional and attentive thru the whole process. I would definitely work with him on future purchases. He is a great asset to Surburban Cadillac

Enjoyed working with Aaron, no complaints, definitely 5 stars.

Reta was the consummate professional answering all my questions, and making the purchase experience seamless and trouble free. The CT6 is awesome and the sales experience lived up to the promise. Highly recommended.