Good ol fashion customer service at this Staples. I wound up with a busted chair (not the stores fault) and they resolved it without hesitation and didnt make me put it back in the box or drag the whole thing back to return it.

Great shopping experience.

Great service and selection, friendly, helpful, and knowledgeable staff.... prices are very high though. If you NEED it today, no matter the cost, this is your place.

Even though I didnt make a purchase, the staff was awesome. They greeted me ask if I needed any help. One employee that stands out is Jessica. She answered every question about the printing department. Very informative and knowledgeable. Thank you for a wonderful experience in an unknown area for me.

My husband & I received the best customer service today that either of us has ever had! Randy helped us look for a specific printer & when they didn’t have it he gave us a deal on another one. He was extremely polite, patient & knowledgeable & answered all of our questions. I have only been to Staples a couple times in my life but I will definitely be shopping there regularly now! Thanks again Randy!

The managers /employees take full initiative to blatantly lie about what the warranties include then you will be stuck trying to work it out for weeks maybe months.

Wanted copies of my mom and grandmothers wedding photos to recreate at my wedding along with pictures from my great grandfathers childhood. so we went to staples in Troy and the lady there was fast and careful with the old photos.She offered to cut them down for us as well, which was very kind.It also cost a lot less than I expected.

Much improved customer service. The store has never been particularly logically arranged, which I presume is a corporate mandate, and until my most recent visit, it was just as hard to find someone willing to help you as it was to find what you were looking for. Hopefully this is a new trend. It is still a smaller footprint so dont expect a lot of stock or an abundance of choices, but if it becomes easier to find things, it will become a convenient place to pick up office supplies,

Kelly in the printing area was helpful and friendly! Helped me save money on my printing needs. Definitely will be returning!!

Employees were very helpful and courteous. Found what I needed very quickly with their help.

Printing department not helpful, felt more like they didnt want to help me than they did want to help, and every time I made a suggetion, they were making excuses why the couldnt. Not good.

Mostly good experiences here. Ive almost always found the office supplies I needed. The staff was helpful when asked to find something. Im a nerd. I can browse through pens, mechanical pencils, Post-it notes, computers, printers, office chairs, and... everything all day.

I have not been to Staples for a while. Store was very organized and found everything I needed in a short time. I was approached by associates a couple times to see if I needed any help. Great selection of office supplies.

We went in for print services and found a very knowledgeable and helpful employee. Kelly went out of her way to give us quality service beyond what was expected. Store was clean and organized too.

Every time I take my computer in to check for issues Im having, they always find nothing, but when I get it home it runs 10X worse. Ive about had it with staples and their beloved McAfee. :-(

This store is poorly run by individuals that do not understand customer service! I purchased a wall calendar - inquired to TWO associates if it was the only academic year they had...& was told it was. Price was $17.99 & was tax exempt because it is for a church. I get to church to put up the calendar only to see I was sold a 2016 calendar. I return the calendar and now they have to order me a 2017...but I notice on clearance January-December 2017 calendars for $5.99. All this hassle and they REFUSE TO GIVE ME THE $6 Calendar as an we are sorry we screwed up! Then they charged me tax!! I will be changing all of our supply orders to a company that has customer service as a priority!! According to the Corporate office, this was at the store mgrs discretion! He FAILED!! Monday morning I will be contacted the office of the president.**3/27/2017: The Office of the President immediately apologized & went above & beyond in resolving my complaint!! Many thanks!!

Great service evrytime I go in there. Always plenty of staff to answer questions and help me out with all my needs. Thanks, keep up the good work!

I am curious if the persons in charge of the company care about business. Your prices are outrageously high and not even justified. $20 for a mini computer mouse!? And $10 for 4 gel pens!? Who in the world pays for these? I hope people considering visiting your stores in the near future read this and consider ebay, Amazon, or any other retailer before spending money at yours. This isnt just for the Troy location but all. No wonder your stocks drop, and employee turn over rate is high, no one comes there! Even your black Friday deals were a joke. Good look pocketing as much money as you can with your 500% mark-up on your products. So sad

I’ve always had good service here. Prices are a little on the high side but overall a nice office supply store

We got everything on my sons school supply list here. In 1 place. The staff was friendly and helpful.

Always enjoy coming to this Staples. Got a great deal on tech upgrade and much needed coffee. Kelly and crew were great.

Great place for home or office, I get my work paperwork, proposals contracts etc so I can buy more sandwiches !!! Fatty out!!!

I had a good experience. Service was timely and attentative. Selection good.

Always helpful. I love getting my business cards and needs met here

Cole, the tech assistant was especially helpful with our printer purchase today! We always have a good experience at this location.

There was no staff anywhere to be found to help me find what I needed. Took me about 20 minutes, but I eventually found it. The price was good, so at least theres that.Edit: Came back because I had to get something laminated, and whoever helped was HORRIBLE at it. I got 3 things laminated, the first two were just rectangle pieces of paper and he could not cut evenly. The third thing was for a PRESENT and he cut way too close to the paper and the whole thing was ruined and I had to redesign the whole thing and get the new one laminated again (somewhere else obviously). I will never ever come here again. I would give them 0 stars if I could.

Great place to do business. Very nice staff.

Store seems a bit small compared to some other staples I have been to(but that could be just my imagination), but otherwise it is a good place to shop for office supplies.

The people here are very helpful. Its always my go to place for any computer, office or printing needs.

People are friendly and clearance is about normal (not cheap but not expensive). The stuff is both expensive and reasonable.

The staff is friendly and helpful.

No hassle this time. Plus found what we were looking for.

Very Helpful and had the lowest price for what I wanted

Nice place to get office supplies

They were very helpful and took the time to listen to our needs while deciding on what items to purchase.

Ben was very helpful today.

They got it all you are looking for at competitive prices

3-5 minutes to put some papers into a binder ring.... she took longer than that to ring a customer up in front of us yet told us she couldnt get to them until following day. Would have taken 3 MINUTES lady

Great customer service, thank you!

Awesome customer service with business cards and banner.👍

Great selection of office supplies

Awesome everyone is really helpful

You may as well get a Staples shirt to wait on youre self to get any help, lol

Bought a laptop from them with a warranty and they still didnt want to help.Never again

Could not find the single ink for my printer and had to buy the box @100.00 dollars or my pen

I can find a lot of the office supplies that I neef.

This wasnt my first time getting prints done but they did and have done a fantastic job! A special thank you to Kara for the extra help!

Purchased a printer. Staff was friendly and checked if I needed any help.

Prices were fair, had a large selection of office supplies, overall an alright store.

Didnt have what I needed.

Excellent and fast service!!!

Terrible selection ... usually dont have what Im looking for - poorly stocked and terrible service

Friendly and helpful

Good experience

Filling in all the blanks

Fun!

Poor customer service

Clean