Started with this company for first fill up and then they started raising their prices. I told them to come and get their tanks. I get a bill for 275.00 and 22.00 for tax total 297.00 for handling charge. Really John ray, we were paying you the whole time to rent your tanks and now you want more money. You are a rip off . BEWARE, do not sign up with this company.

Tip of the cap to Mary and Michael for top notch customer service! Mary reached out to me the day after our central air was installed to make sure I was satisfied. When I told her about the issues I had, she immediately informed Michael who contacted the installer and then called me directly to let me know that the issues would be resolved by the end of the day, which they were. Our a/c is as awesome as the follow-up and response I got from Mary and Michael!

Today had John Ray install new propane service. They installed check lines, and started all equipment. Tech were great. As of right now all good.

In North Troy for the Summer in an RV. Had a propane leak we just couldnt find. Called John Ray. Not only did they respond propmptly, but found the source and took care of it immediately!! Steve the repairman was courteous, professional and did an awesome job!! Thank you John Ray for such great service!!

We have been satisfactorily serviced by John Ray & Sons. There was one time a couple of years ago that we came close to running out of propane during a very cold late fall. We found out that they were delivering fuel based on last year’s usage. With weather changes each year, that did not work out well. No two years are the same. But since then we have had more frequent deliveries and they come automatically. Very happy.

I wouldnt even give this company one star. Customer service is horrible. Relentlessly harassed and called because in there system they cant see any notes that are made until after their system places a call. They were un willing to work with me on a payment plan unless it was an immediate half down after telling them multiple times I did not need a delivery and the continued to come out. Will never recommend this company to anyone unless your willing to deal with all there bullcrap. Worst company this far Ive had to deal with.

I need to throw a massive thank you to this company! I was in a very tough situation and they were patient and understanding. Despite early miscommunication they went above and beyond to make sure my family is taken care of this winter. I can’t recommend them enough. If you are wondering about where to go for your heating needs this is definitely the place. They have earned a customer for life with us. Especially thank you to Sean Turner for making it possible.

I had an appointment scheduled for August 5, 2021 for a conversion from natural gas to propane on a newly purchased Propane Stove. I was scheduled for 10 am service call to do the conversion. The technician arrived early and I was not at home at that time. I arrived home shortly after their arrival and explanined to them that I had been given a 10 am time frame. The technicians name was Steve Hanby who was accompanied by an apprentice, Trevor LeVan. The appointment was scheduled for a service call not a new conversion. After discussing with him the required time needed and the day of the calls he had scheduled we decided to contact the office to reschedule for another day/time. The new appointment was scheduled for the following week. After Steves call with the office was concluded he came back in to look over the instructions provided by the Propane companies manufacturer and began to look at our stove. The conversion instructions did not match the stoves parts. The instructions called to remove 3 3/8 nuts from the burner pan which did not exist. My husband tried to do this conversion before contacting Johnny Rays office and had the same findings. Steve and Trevor continued to try to find where these existed but could not do so. Steve then contacted the Stove Manufacturers customer service. They sent instructions that were still not updated but found a work around and was able to complete the conversion. This was no easy task for either Steve or his helping hand, Trevor. Steve never gave up at any point. He was training Trevor throughout the conversion and continued to keep his patience which I know was not easy. I would highly recommend to family and friends the service provided by this technician. He is an asset to John Ray and Sons and should be recognized for his exceptional skills and his professional service to their customers. I did call his Service Manager, Mike LaPort to share my comments with him and also told him I would write my review. I would rate this customer experience as 10 out of 10. Thank you!J

We have ALWAYS had excellent service from John Ray & Sons....from fuel delivery, to repairs to fuel tanks when needed. The staff is friendly and professional whenever we call. Truly, what more can you ask for when looking for a vendor to partner with.

Helpful office staff and awesome delivery person (sorry forgot his name, but He enjoy GOLF)

Mary helped coordinate a repair for us and kept us updated so we knew when to expect Kurt to arrive. Kurt did a great job--he was efficient and professional. We appreciated their service!

We have been doing business with John Ray for over 25 years and have been extremely pleased with the service. We have an ancient oil burner and they have gone above and beyond to keep it going until we are ready to switch over. Highly recommend them for oil and propane. Wish they had gas also but they do not.

Up until today I have been very please with John Ray and sons service. I made arrangements to have a 1000 gal propane tank installed for my 22kw generator and hookup my fifth wheel camper. They sent 2 individuals out to my property on separate occasions to inspect and determine materials for the project. The 3rd person out was the service tech who set the tank and hooked up propane line to fifth wheel and installed copper pipe in another trench for the future generator install. Service tech was very professional and customer service minded. Service tech stated just give us a call when generator people come to install generator. We will come out and connect propane line to generator the same day. Just make sure you call with advance notice so we can schedule it. Thats where everything went down hill. I called 4 different times over 2 weeks to schedule service tech the same day as generator people. I was told the service dept would be notified thru company email to schedule service tech. Then they would call me to schedule. Well after multiple phone calls and no return calls from service dept. I called on the day the generator people were coming. Spoke to several people including Michael Laporte. They were all clueless. Even after explaining my situation of being offgrid and no power. They gave me a service date for over a month away. Keep in mind this is maybe a 30 minute job! Just connecting propane line to generator. I had to keep calling to express my feelings of aggravation and their lack of management and service. This all could have been avoided by calling me back in a timely manner to schedule the install. Michael Laporte told me he would prioritize this. Which he did not! Service tech still isnt coming for over a week. My complaint is not with employees its managements failure to respond to schedule service. Their failure to fix their mistake! Their failure to follow John Ray and Sons company mission. I would like to see Management held accountable like they hold their employees accountable. My experience with John Ray & Sons employees has always been satisfying and professional. I thank all customer service reps and service techs. Heres an update! I would like to thank General Manager Eric Pope for his quick response and resolution to my issues. He is very professional and caring of John Rays and Sons image. And again to the customer service and service techs you all are top notch! Thank you!

Absolutely fantastic work from Michael LaPorte, Steve Hanby and James Domey. They persistently go after very difficult problems and dont give up until they solve them. If it were up to me, they would be paid a whole lot more.

Always reliable, flexible, friendly and there WHENEVER you need them!! Ive been a customer for 10+ years and wouldnt go anywhere else!

I am a new customer. I burn wood and so am not on a regular delivery. They are great a very prompt delelevery when I need oil. I also appreciate that they are willing to talk through minor problems so I can address them myself.

Great provider with helpful and friendly staff.

I left a bad review when we received our bill because it was a lot higher than it should have been. They have since corrected the mistake above satisfaction. I can not find the bad review I left to remove it! Sorry John Ray& sons, if I find it I will delete it!

Overall, we did not have a good experience with John Ray. We used them for both heating oil and propane and were given a good discounted price to start. The following year prices were much higher especially compared to other providers. If you are going to use them for propane and rent a tank ask about restocking fees. My contract said there would be a restock fee but not how much. We stopped using propane in our home and were hit with a $250 restock fee when they picked up the tank. How can that be the last interaction you want to have with a customer. We didnt even switch to another provider.

Poor experience. First delivery was competitively priced, then it bumps up and up until I recently (1/15/2021) was delivered 150 gal for 3.459 per gal. I called and asked for their best rate and was told as low as 2.29 (prepay price) while i was billed 3.459 /gal. To make things worse i pay a yearly program loyalty program fee of 150$ for autofill etc. and still dont get a competitive rate. Ridiculous...

Michael Laporte and his service and installation team did a fabulous job responding to my need for quick help getting propane lines installed during our renovation. They gave us great advice and we were able to move ahead quickly. Thank you!

Austin, Thanks again for the incredible effort you put forth in order to get the exhaust vent pipe replaced and the boiler ready for Nat Grid to inspect. My tenant told me that Nat Grid came by and okayed the boiler to run. You are a true life saver!!

John Ray & Sons is a wonderful company, Ive used them for 2 years now and their prices are competitive (actually, the lowest last year) and the customer service is fantastic. Just feels like the are genuinely trying to help or answer your questions.

Unfortunately we had a poor experience with this company and would not recommend them to others.

John Ray & Sons started my service as an emergency delivery and has been perfect since. The customer service is amazing! 5 stars isnt enough honestly.

They are way to expensive every year they play the same game. They send me a budget with pricing and the minute I call they seem to be able to drop the price immediately 50 cent a gal. Just send me the lower price. I dont have time to do this and should not have to. Can you imagine some seniors who they send these budgets to and dont think to call and complain. that is just so wrong. I have been with this company since 2015 and since it has been sold it is by far the worst. They sent me a new budget contract this year and I did not sign it but they did deduct the payment from my checking account. I was furious. I am shopping for a new company and had told them that. NOW since I have decided to switch to a more reputable company they want to charge me 275.00 to pick up the propane tank. That was never said to me when I first signed up. There are plenty of propane companys out there pick someone else.

I was required to give a $300 deposit. Over a month ago I cancelled service. It took over two weeks to get a refund on the fuel that is in the tank. Then “Chrissy” sent the request for the deposit refund to the wrong office and it sat there for over a week. I called again. The girl I spoke to then apologized for that happening and was taking care of it. It is now over a week again and guess what no check yet. I asked to speak to someone I charge and no one is available. I asked to speak to Chrissy’s supervisor, and she wasn’t available. I am still waiting to get my money and they don’t seem to want to do anything about it. I have never seen such horrible customer service.

Michael L., the Sales and Service Manager, is a lifesaver! Thank you for applying your excellent management skills, and your gas and heating expertise to the problem we were having with our boiler. I’ve worked with John Ray and Sons several times now. My latest experience reassured me of why I will continue to trust them to tend to any future gas and heating needs.

Very dissatisfied! Please help us!After 5 months, we finally have the Generac we ordered in August 2020. It was installed on January 21---but its non functional since the Install doesnt meet code on its placement outside the house, and thus a line from the propane tank to the unit could not be completed!I am at my wits end on the journey to get our Generac functional. This all started in August of 2020 when sales person came to our home to discuss the Generac Installation and cost. We also decided to have a new furnace and tankless hot water system installed also, since we needed to have a propane tank for the Generac, and our oil tank was very old. So, we decided to get a complete conversion to propane. We previously have been with John Ray for Oil.Anyway, we put down $8000 deposit for all of the installs---Furnace, Hotwater system and Generac. While we werent happy waiting until October to get the Furnace and Hotwater system installed until mid-October (something we were told in late August when Randy came out to look at the site) we were patient.I discussed placement to the Propane Tank and Generac back in August with Z. And where the Genrac would be placed. Also with Randy when he came out in September for a site check. Randy had suggested some crushed stone for placement of the Propane Tank, and maybe some landscape timbers to hold the stone in place.I went right to work on getting a nice site built for the propane Tank, and the Generac. I removed Rhododendron plants, so make way for the tank and Generac. I hired a person to install landscape timbers--at a cost of around $600-. I put in a load of crushed stone.Sometime shortly after I constructed the landscape timber/crushed stone pad, Z returned to make updated measurements for the furnace system. While he was here, I showed him the landscape timber/stone pad---I wanted to make sure everything was done to John Rays satisfaction, to have the tank/Generac installed.Z took updated photos of the siteSometime in late September, one of the nice ladies from JR called and said the Generac wouldnt be available until January. Ok--Ill wait for it.--I understood the manufacturing problems due to Covid.Once Randy came out, in October, to do the install of the Furnace and other inside systems (he did a fine job) I thought everything was ready to go---aside from waiting for the Generac. While Randy was about to complete his end of the project, JR came out to install the Propane Tank, and do the hook up for Randys system (Regulator, etc. and line from the tank to the house.It wasnt until then that I was told that the Generac couldnt be placed right in front of the tank. I think Randy (who by the way I liked) and the fellow from JR discussed it and told me the Generac had to be placed at a site down a ways from the tank.I told them Id remove all the Rhodedendrons down along the house in that area they recommended for the updated Generac site, place more crushed stone, and get the area ready for them by the the time the Generac would finally be delivered.Top make things easier for the electricians who would install the Generac, and knowing winter was coming, I purchased and salted the crushed stone where I was told the Generac had to be placed. I covered the area with tarps, to keep the snow off the site--I tried to be a good partner for the job.The electrician came out the day before the Install in January---finally, we would have out Generac after waiting since August 2020. he looked it over. They arrived right on time at 8:00 on January 21---and did a nice, neat job with the installation.Only today, when JR crew arrived did I find out a line from the propane tank to the Generac that was in-place, wired, and ready to go could not be completed because the Generac placement, and set-backs did not meet code.Im sure you can understand out frustration--again, we tried to be good partners with JR to get the jobs done. I went way, way way above the norm is readying the site for the jobs---and make it easy for the crews.

Great service, Austin was here within a few hours. He did complete check up on furnace. Located the problem was with my thermostat was able to replace it immediately. All problems resolved...

We have been with John Ray & Sons for a short time, but each and every time they have provided us with great service, especially the technician Austin. He has always answered and solved all our issues. He has always been cordially and respectful. He arrived on time.Great customer is always had to find, but John Ray & Sons provides that service.Thank-you

We have a fuel oil boiler system that failed on Thursday afternoon (11-20-20), and have a supply (propane and fuel oil) and service contract with John Ray & Sons - we realized it was late fall, an upcoming holiday weekend, and the likelihood of other customers with similar emergency issues to be pronounced.After the initial service request, we received a 7:19am Saturday morning call from Mr. Zbigniew Szymanski who committed to a site visit later that afternoon to discuss options on boiler size, pricing and access. Later that morning, and unanticipated, was a call from the John Ray & Sons General Manager (Mr. Eric Pope) who not only explained the process and the long history of John Ray, but committed to having a service team from the lower Hudson Valley to replace the boiler early Monday morning.On Monday morning (11.23.20) Bob (from Connecticut) and Jake (Mr. Popess son) arrived @ 8:00am after a three (3) hour drive - eight (8) hours later we had heat, the area was left exceptionally clean and the old boiler removed. More remarkable was the visit from Mr. Pope, who spent time from his conflicted and complicated day to visit and have a conversation with me and my wife.It is an understatement to compliment the team at John Ray & Sons for the quality of professionalism, the courtesies extended, the technical skills exhibited, the fairness in pricing, the ethos of the organization and character in this endeavor which was beyond exceptional --- especially in todays corporate environment, often steeped in arrogance driven and focused on profits and not the customer.On behalf of my wife and four dogs - thank you Mr. Pope, and the John Ray & Sons family, with best wishes for a safe and enjoyable holiday. Dr. and Mrs. C.H. Brearey

We have used this company for a couple of years now - its the best!! Couldnt ask for a more friendly, professional service. We have found the rates to be spot on with the competitors. Customer service is excellent as well.

Tech Austin came first thing in the morning for a no heat call on a gas boiler and was very knowledgeable about how to fix the no heat issue and advised preventative maintenance to prevent further no heat issues. Would definitely call again if I had any other heating issues!

Never miss a delivery. Prices are usually higher, but you overlook it because you can feel confident that you will never run out of propane. They also never seem to complain. They do send to many of the same bills though.

Terrible business practices. I was told in June when I paid my bill that I had a zero balance. At this to be I told them Id be switching companies. I requested to close my account and I was told I didnt have the ability to do so because the account is in my fiance name. Since then we continued to receive a bill for 142$ and some change. While I was at work about a month ago (September 2021) my fiance called me and said.. do you know why John rays is here? I said no... so I called only to find out they were retrieving their tanks which mind you still had 60% in them and that there was nothing I could do stop them from taking their tanks. I work 15 minutes from home and before I got home. The tanks and my purchased regulator was gone. Leaving us with no heat and no hot water. And without a new company lined up. So I had to scramble and get another company in here so we could shower cook and have heat (if need be). Following this we were told we would receive a check for the amount of propane in the tank. That did not happen as they charged us 299 for picking up their tanks. During our two winter season with them. On automatic delivery. They allowed us to run our of fuel 5 times. Over charged us (based on contract price) delivered fuel to another house and charged us for it. And their customer service is terrible. I will be filing a complaint with the NY AG.

Realized at 4:00 am on this bitter cold morning that our furnace was not running and the house was at 55 degrees. Had a call back from Greg the service technician in a very short time from my original call to your answering service and he was here shortly thereafter. He diagnosed the problem and replaced the failed part in an efficient manner. He was very competent, knowledgeable, and able to explain what the problem was so I could understand it. Thank you Greg for waking up way too early on a Saturday morning and getting our furnace functioning again! Great job.

Just had the pleasure of using John Ray and sons for the first time. The customer service was extremely accommodating and explained everything setting up my new account. The technician that came to my house, Jim, was knowledgeable and explained my entire pool heating system to me. I will definitely remain a customer.

Ok

John Ray is the best heating company that I have ever worked with when it came to heating my home. My delivery driver Ed #47 is always a pleasure to work with. There was even one time our dog got loose and was able to save him before he got into the road! I couldnt thank him enough. I will forever continue my service with John Ray!

These guys came in to run some additional propane lines for our deck and worked well with me and and my ideas they did a great job finding great solutions and keeping the cost at a minimum. (Jim Smith Tech 83, Richie Jones tech 98 and Timothy Barnett tech 89). Thanks guys!!

Best company around! Everyone there is kind, polite and takes the few minutes necessary to hear you out. Delivery department is top notch. Always timely, respectable and fair prices.

Ron Tech 32 is awesome! He delivers diesel to our company on a weekly basis and he is just so friendly and polite! He also makes extra effort to get us our fuel for our equipment if we are expecting snow.

Had an emergency and Greg the service man was very timely and did a very good and thorough job. He was pleasant and very knowledgeable and he explained everything to us in a way that we could really understand.

I`ve been using John Ray & Sons 12 yrs now for a propane cooking contract. They`ve been nothing but professional and courteous. I would recommend them to anyone.

Austin did a great job on my furnace. He took time to explain what he was doing and tips on how to prevent future problems that may come up. Thanks again Austin did a great job.Kent worked on my other furnace cleaning and redoing the fuel line...Everything was cleaned up and put back to normal,,thanks Kent you did an awesome job...

We deal with Ron (Tech 32) several times a week. Great guy, always friendly. Gets in, gets the tanks filled, and out he goes. Answered several questions we had quickly and addressed our concerns.

I was a regular fuel customer and had no issues, only cash on delivery, with my card on file. I decided to use them to clean my relatively new furnace. They installed a wrong part, and I was not aware (since Im not a furnace technician. This caused immense build up of soot, and every time they came to clean it afterward, they complained about the soot and blamed it on my using another oil companys dirty oil. Finally, my furnace quit in the middle of the day in January, my pipes froze and burst. I called the furnace installer to repair, they found the wrong part and corrected the issue. They cost me $1100 plus my plumbing repair. I did not blame or follow up with them, although I have the invoice that shows the wrong part being charged for. Later the following season, I signed up for their delivery plan and was told I was all set for automatic delivery. They immediately let me run out of fuel. When I called to find out how and why, they never delivered, they said I made a mistake by assuming I was approved and on the plan. I canceled any account with them. I decided to leave this review after reading similar reviews now that Im looking to find a reliable oil delivery service I can trust.

John Ray has great pricing and our deliver gentleman Edward is top notch and very polite and professional. Id recommend john Ray to everyone Period. Thank you for the stellar service...

Technician was polite, explained everything to my satisfaction, showed me prices and options.

We have used John Ray and Sons for our heating oil delivery and boiler service for about 10 years. They offer several payment options and help keep bills predictable. We have our boiler serviced every year and have not needed unexpected service very often, but they have been prompt and professional when we do. We are very happy with John Ray and Sons!

Yesterday I got home to find that the house was at 54 degrees. Even though it was late, they sent someone out and it turned out to be someone who has worked on my finicky boiler more than once. Austin remembered me and the system I have. He found a temporary fix to to keep the heat on overnight and came back early this morning with a more permanent fix. He found a way to rewire part of the system and saved me from needing to buy a $500 replacement part! Between the emergency call and his return visit, it only cost $290. Austin is absolutely amazing and I strongly recommend both him and John Ray and Sons.

During a recent tank installation, the tech doing the install informed us toward the end of his day that he would be unable to complete install do a delay with the furnace install, and should hopefully be able to return tomorrow, which would be required to turn our heat on for the winter. At the time this review, its 55 degrees in my home. This has been a two month process of juggling three contractors. When I spoke to a representative of John Ray the following day I was informed that it could be WEEKS before a tech returns to simply perform a vacuum test and connecting a copper line to the tank. No indiction of when the tank might even be filled. Im now stuck with a $20,000 piece of worthless cast iron in my basement, my family hovered around space heaters during Thanksgiving, and no clear idea of when may be able to have heat. To say I am livid is an understatement. If it wasnt for the tank labeled John Ray sitting in my yard attached to a gas line they installed, I would be going with another provider.Update: overall, customer service seems a bit unbalanced. I now have heat, did receive valuable advice about the upgraded heating system that could lead to problems down the road at the hands of another installer. It seems as though now that I have crossed the threshold into a gas customer instead of someone dealing with install, things are a bit smoother. Online bill pay is very clunky.

After a rough customer service issue upper management got involved quickly and rectified the situation.

Wish I could give them a zero. We called for a delivery of propane last Tuesday (told them we were about out) and were told they would try to get out in the next day but would have it for sure by Friday. We called around 5:00 Friday, and were told that they were scheduled to be here, but if not, they would deliver on Sat morning. No show on Sat, so we called again. We were told that it wouldnt be until Monday morning, but if we run out, call them and someone would make an emergency delivery of a small amount, then the rest would come on Monday.We ran out of propane Sunday. Called them, and they said someone would call us back. No one called.It is now Monday at 11:00, and no propane yet. I called again and someone is supposed to be coming today.Also, asked what the current price is, and was told $5.59. Just called Main Care, theirs is $3.51.Were getting rid of John Ray & Son.

I see alot of comments about wait time, Im not sure when you are calling but Ive never waited more than 5 minutes. I just called a couple minutes ago (10:30AM) to verify my delivery after reading these reviews and spoke to someone right away. Ill update the review if necessary in the future but Ive been using them over a year now and have no complaints.

Super fast and professional. When your a new customer and are told someone will be out with in a week and a half you count on waiting. The next morning they were there filling our tank! Much thanks!

The boiler in my church would not fire. Austin was there that morning and found the problem quickly and was able to fix it. Good job Austin. Thanks.

John Ray & Sons is such a wonderful service provider! Our delivery guy Ed is reliable and professional. We know we can count on him. It has been a pleasure to use this company.

In spite of being a good customer of this company for several years, my mothers recent bill for filling her tanks was double last years price per gallon. When the company was contacted, she was told there was no error, the inflated price was accurate. After checking the NY Home Propane Price Monitoring Program, we discovered that their price was truly way out of line. Another distributor now has her business.

I have used John Ray & Sons for two years now and have been very satisfied with the service I have received. I help manage a construction site in Latham NY and have several pieces of equipment that are critical to the operation of the site. During the winter months it becomes difficult to maintain the equipment that is running 24/7 and refueling is very important to provide temporary heat and power to several 3 story, 36 apartment complexes. John Rays driver John M. (tech# 1850) has been very helpful with one particular building that had a big 150kw generator running 24/7 and it was behind the building planted in mud and ice. John would run the hose 50 plus feet to help with refueling. That unit never ran out of diesel fuel and we were able to finish on time.Thank you,Tim CunneenBA Construction Services

Residential fuel oil and propane supply services have really gone downhill since John Ray was bought out by an out of state company. Weve been Ray customers at two locations for a total of 9 years, and current prices are ridiculous compared to some other local companies. We are on a budget plan, which is supposed to save us 10 cents a gallon over the market rate, however, the market rate they charge is 30-50% higher than some of the other suppliers in the area. We were just charged $3.89/gallon for a propane delivery, when two other suppliers we called would have done it for between $2 and $3/gallon. Unfortunately our budget plan contract locks us in to buying a certain number of gallons from them (which they overestimated by 15% given our historical usage) and if we wish to terminate our budget plan there is a $599 liquidated damages fee. And they are not required to refund any surplus in our account at the end of the budget plan, but instead will credit it to next years plan. So needless to say, well not be returning to John Ray once weve run our balance down.Mind you, we signed up for this plan, so no one to blame but ourselves, but the company has changed for the worse in the past year or so, and had we know then what we know now, we wouldnt have signed up.And finally, in spite of being on automatic delivery, we ran our of propane for cooking right in the middle of preparing for the Superbowl party. A good thing though, because the second tank for our furnace was at zero as well, and we would likely have lost heat if not for the emergency delivery at half time...In spite of all this, the folks we interact with at the company (delivery drivers, technicians, customer service folks) are very professional. We felt badly that we had to drag the nice delivery guy away from the Super Bowl, but he was apologetic for the inconvenience to us and was at our house within an hour of our call.

Empire Recycling of Albany has been using John Ray for many years and we are very satisfied with their service! Drivers are very professional and courteous.Thank you John M.

I paid on my account less than 12 days ago during the COVID-19 epidemic and today received a call from a collections agency. Attorney general of New York State complaint filed. How unprofessional of you John Ray and Son’s

I switched to John Ray and Sons this fall and have had nothing but good service. I am surprised to see so many negative reviews! They have always answered my calls quickly, been friendly, and the online billing is very convenient.

No real issues thus far. Delivery has always been timely. They made a mistake and gave me more oil than I asked for. Then, sent me a bill for me to pay the extra amount. I was not happy. Called to discuss and they had already changed it to a zero balance and honored their mistake. Pleasantly surprised.

They are attentive to clients needs - polite - go the extra smoke to keep a client - recommend

Horrible. I had been a customer since 1991 so there was some trust there. Bad move on my part. I looked at the delivery ticket and saw that they were charging me $5.39 a gallon for propane. Propane on that day in the Capital District was $2.86 a gallon. So I called and told them I wouldnt pay almost twice the going rate and they acted surprised and promised to fix it. I wonder why they can fix it once they get caught. Unethical for sure.Second part - My mother ran out of oil on Friday morning. She noticed the house was cold around 11:00 AM. Placed a call. Called again in the afternoon. Then I started calling. The technician called back around 6 PM and left a voicemail. He called again at 8:30 PM. I told him to meet me at the house on Saturday morning at 8:00 AM. A tank truck showed up at 11:00 AM. 24 hrs later. They didnt call so I couldnt meet them to let them in to bleed the lines. So no they claim hes an hour out so that will make it 26-27 hours without heat or hot water.I think the problem is with management. The guys that come out to service the furnace have always done a good job and delivery used to be top notch.

Overpaid on a heating oil delivery, and took two months to be reimbursed. The excuses were plenty, including the classic the check was returned as undeliverable. Their drivers must be experts at finding addresses that the postal service cannot! Apparently, the radio ads are a complete ruse. This company was taken over by a larger one and is being driven into the ground, for profit, at customers expense. There are plenty of other reputable fuel suppliers to go with around Albany, so avoid the hassle and let John Ray die its corporate death.

I had a paragraph written, but realized I could condense it down to one statement. These people are crooks and are not to be trusted. Plenty of better options in county that wont leave you frustrated.

Austin came out today and serviced my furnace for the year.I am very pleased with him took the time to answer all my questions about everything I asked.Very nice Guy.Thank you Austin.

I would highly recommend!! Ed was ontime and extremely professional. Affordable pricing. Five stars all around!!

Everyone I spoke with was very nice! HOWEVER, that does NOT make up for the fact that no two customer service reps had the same answer! Every time I called I got a different answer to the SAME problem, contracts were NOT explained throughly and I lost money, because I moved, one person told me Id have a reading done before our closing date and receive a refund, no one ever came and read our tank, another person said no, I could ask the new occupants of the home to pay us what the charge would be for what was left in our tank, I am SO disappointed and expected SO much more from such an established company!

We just got hooked up for propane with John Ray and Sons. The technician was very friendly and very efficient. A few hours after they left I still smelled propane. I live in Vermont and the office is in Troy, Ny. I called them back at 4pm and Jim, the tech, came right back to the house and remedied the problem. My pilot had gone out on my gas stove and Jim helped me get the pilot adjusted and relit. Very friendly, fast and efficient. Would recommend John Ray and Sons to anyone looking 4 profane or fuel oil

Had them install central a/c, replace my furnace, pipe my grill 4 years ago. I have had nothing but top notch service for the last 4 years and just recently had them service my systems and they found that my furnace fan had a problem and they are fixing it. Top notch service. Propane deliveries are impeccable as well. John Ray and Sons have done nothing but go out of their way to show me great service.

I never run out of propane! Our delivery driverJosh (driver # 16) is always good with our dog! Our dog runs up to him to say hello and instead of ignoring him he says hi and pets him.

Also charging 3 times my current providers rate. When I stopped being their customer they were going to remove their propane tank a week before my new tank was installed leaving me without heat and hot water for a week. Very adamant that their tank had to be removed that day (until the NYS Attorney Generals Office got involved). That was the end of October, 2019. It is now January 7, 2020 and that tank they insisted they needed to remove in October is still on my property.

Happy with the service when I am on the road and I need fuel he works around his schedule or will help me get fuel as soon as possible very respectful and responsible takes his job very serious thanks John m

We are new customers and we were feeling really nervous reading the reviews below. Our oil tank was almost empty. We did not realize that we had to wait so long to get oil. But, after several phone calls and getting a confirmation date, they came Sat. 1/23/16 and refilled our tank as promised! I do hope in the future that we dont have to go through this panicking mode!

We hired John Ray to install ductless air conditioning in our house. Was told it would take a day and a half. Instead of supplying qualified John Ray installers, as promised, they subbed the job out to some plumber from Vermont. He spent 8 evenings in our house, working on his own, banging away till after 10pm. We are contractors - if we wanted to do it ourselves, we would have. But we decided to pay big bucks to a real company to do the job. Instead we got some dude who had to read manuals and google instructions. My husband ended up putting in several hours to help him finish the job. We received hollow apologies when we complained. No offer of a discount.

John Ray has always been a great delivery service for us .Our delivery person Ed is always polite.We will recommend them to all are friends and family.

Over 5years on John Rays budget plan has given me a $2,000.00 surplus. Last night I came home to a cold house. 20 degrees outside, 50 and falling in my house. I called John Ray and was promised oil. I also received copious apologies. It is now 15 hours later, I still have no oil, thus no heat. I plan to post every hour on the hour until I get service. I plan to sue for theft of services.

I still currently have them but I dont think it is going to last much longer my wife has sent a contract back to them for the fourth time with the lock in price because they keep saying they dont have anything even though we have the conformation paper work from them saying we are set!! Than January 22 I call the office because we hadnt received a delivery since the first one of the winter and our propane tanks were down to 20% and we have a 5 year old and a 1 year old at home and didnt want to run out and the lady looked it up and told me yes you are on auto delivery and that you are schedule for a delivery Monday the 25th okay not a problem. So now its Sunday the 31st and its cold and dinner is cooking on the stove which is also propane and it goes out!! So I go out to the tanks and there down around 3-4% so my wife calls and the the on call guy is very nice and he came out at 2 hours later which is no big deal I get that and fills the tanks so my children can be warm!! Now my wife calls today 2-2-16 to make sure we are not being charged a extra fee for an emergency deliver because its not our fault! And she gets from the very rude lady we dont even have a contract for you or your house!!! Come on people get your act in gear and do your jobs in the office like your suppose to be doing!!! Blue Flame is looking way better at this point I know that! So it might be more money somewhere else but it will be worth it in the end to use somebody else!!!!So I going to say that on 2-2-16 Nancy whom is the office manager called to rectify the situation in which she was very nice and very apologetic to my wife about the way she was treated by the office help and to the effect of us running out of propane and made sure that all the contracts are correct and also fixed the pricing mistakes that have taken place. Also if there are any further issues to contact her so it can be rectified correctly and efficiently kudos to Nancy and thank you from Josh and Jaime Parent.

The heating technician showed up on time, fixed the problem, and showed me some things I could consider doing so I would have fewer problems in the future.

Major price spike last month that brought them more than $.50 more per gallon higher than the county average (as tracked by nyserda). they have also apparently changed their policy of making due date on bills one month from delivery to immediately. will be switching companies as soon as possible, highly suggest looking elsewhere.

These people are the worst. They don’t do what they say they will do. They don’t listen to you. I would never ever ever recommend them to anyone. Even if they were the last company on the earth

I own a small cafe in downtown albany. Im not sure how they do with residential but they have been working to fix our ac for over a month and they are seriously clueless. All they have is excuses and a staff that just doesnt seem to know that much. My landlord finally had to fire them. Save yourself the time and money and call someone else.

Just to take a minute to say thank to John m. He is a a polite and responsabl driver. Thank you Greg Parham of concord pools

I love johnray an sons our delivery driver I believe his name is Edis always very polite they never left us cold in the winter, I couldnt be happier with them.

I called on a Tues to make an appt for an estimate to have our new generator hooked up to our propane. I was told they could come Fri. Fri I got a voicemail saying they had to reschedule for Mon. Waited around all day Mon and I finally called them around 2:30 and they told me I was scheduled for Tues. I have the voicemail that says Mon but whatever. I called Tues around 2:30 and they said I was scheduled for Wed! I told them never mind! What reputable company just reschedules appts without contacting the customer to see if thats OK??

I am a new customer and Driver David #21 inspected my tank and filled it. He was a pleasure to work with, answered my questions and was very friendly and helpful.

I have had a contract with this company for a few years but this year the service has just been atrocious! I have been trying to get my boiler cleaned since Aug and keep getting rescheduled. I have had to take time off to meet them (which costs me $$$) only to be called after the appointed time to tell me they have to reschedule. This last week, they made an appointment to do the work and never called and never showed! All their talk about customer service is just that ------TALK! I am searching for a new company.

Our delivery guy was very nice, helpful, and courteous. Thanks!

Used to use them for years for Kerosene for my mobilehome. Just told no more deliveries to this area?

An aweful experience When I worked there typically if you were calling for customer service you are on hold for almost half an hour. It is a hostile work environment and typically the manager with his door open will scream at Employees is a hostile work environment. There is constant turnover with the staff because of this do yourself a favor and go somewhere else

Absolutely one of the worst propane gas providers in the area from all angles. They control their facebook page and only post positive reviews and comments. If you criticize them in any way shape or form, the post never makes it to the page. The company lied from day 1 stating that my LP price would be based on amount used. We use about 600 gallons a year and our last fill of 200 gallons was $4.79 a gallon! I get gas for my bbq grill at Uhaul for $2.25! I tried to buy 275 gal of fuel oil from them in the spring for my garage and just as another reviewer said, they were too busy to take my money. I couldnt even get a call back to discuss pricing as they were almost 70 cents per gallon over the nearest competitor. Bottom line, if you like paying the highest prices in the land for the worst customer service you will ever come across short of 1st Fuel and propane, look no further. Galway co-op is $1.88 per gallon today for the same propane I just paid $4.79 for through John Ray.

I just bought a house with an oil boiler and I havent had a chance to become a customer of any oil company. Well, the boiler stops working and I have no heat. A sticker on the boiler states to call John Ray for service, so I call them. A woman on the phone states a tech will call me back. He did in fact call me back. After about five minutes of listening to a condescending technician, he tells me he cant help because Im not a customer. I was shaking my head in disgust over the techs attitude and the fact that I couldnt get help on an emergency situation, because I wasnt a customer (yet!). Guess what? They certainly will not have me as a customer now!

I must edit out my harsh words about John Ray and sons!!! spoke to Nancy and they are magnificent to speak too!!! thank you for the great service and kindness!!!! and after i get my own tank installed i will be calling John Ray and Sons!!!!!

Excellent service, reasonable prices

Great, timely, friendly and professional service!