I love JCP but the restroom here needs a complete makeover. Other than that I prefer coming here. I like the salon too. They do an amazing job! Leslie and Dawn are amazing!

I have always had a good experience shopping at Pennys. Recently I purchased another set of Liz Claiborne towels and Clarks shoes. You will find name brand quality items and when using their coupons its a real bargain. Their staff at checkout has always been friendly and helpful. It makes shopping there a pleasure.

I used to shop at Milford location, was much better than. Their prices got higher and the materials for clothing gotten a lot a lot worse. I guess they are short with stuff because all the stuff I got from discount rags were regular price at the cash register. Try a different store instead.

Its a good, well-organized department store; personally, I also get consistently good haircuts there too! The salons are big enough that I rarely have much of a wait.

I absolutely love JC pennies the staff are so sweet I shop there almost every week they have great deals and coupons

I was at the hair salon. My stylist, Dawn, is amazing. She cut and colored my hair and did a spectacular job. Dawn has a wonderful chairside manner, listens to what you have for ideas and cares about what you want. Shes the only one who I let touch my hair. You cant go wrong getting her!

This is the best store in the mall. Always have great products, and their sales are awesome. I can always find something I like in there.

Love shopping there always have great choices not expensive

Jean at your optical center was so professional and helpful to in purchasing a new sunglasses. Thank you Jean, clad I was able to get excellent help.

Wow one of the employees had a melt down( caused a scene) not enough stock in the store, and the store looks like a cyclone went through it. I wonder if the stores management is aware of the mess that its in

Very good price. Find a rain coat and Polo shirts for work

They were so kind enough to exchange money! I shopped here earlier and the line to the cashier was quick and convenient cuz i didn’t had to wait that long. I was able the buy my clothes and get out of there as soon as possible.

Best buys for children and adolescents clothes good deals to just have to catch them

I can walk in there and pick a dress or two right off the rack fits perfectly

They dont have a large selection of inventory. On a busy Saturday, they usually have only one cashier

If penny has so many deals. Very pleasant to shop there.😍😍😍😍

They always have something on special...

Hard to mange in the store. Rude workers and bathroom is always dirty

I went there to buy a suit very nice suits

Awesome deals and amazing customer service

So dissatisfied with the service, I asked for a differing colour and they put their own colour and told its the darkest colour they have and spoiled my hair and they billed me for 170$ n took 200$ which is not worth for the worst service I regret so much for going their ..

Very nice. They have really nice things. All the employees were helpful and friendly. The only problem is they only have one dressing room open on the main level.

Great store great prices

Found a dress and shoes for my mom and got a pair of heels for me!

Manager Shavare wasnt having the greatest closing shift I guess?? But guess its the customers fault? Anyways, completely understand people want to leave when the store is closing. However when you have ONE location through out the store to return items it becomes very inconvenient to myself for waiting in a line that doesnt process returns and to the associate who has to take care of needs when the intercom goes on saying to go to the nearest register. Anyways, approaching the return line I asked MANAGER Shavare if he was available @ 7:03. He said he guess he was as he wasn’t closed out. I would of understood if he said he wasn’t available. I had plans to return the following day. Ok? Cool. I approached him letting him know I had a return and needed to exchange. To me, it was something quick. I knew what I needed. Not rocket science nor is it a 5 min process. After standing there for a good minute with nothing said, I looked at him waiting to be directed on what he needed. Of course i was pulling up my receipt, however nothing was said that he needed it. (Dont know if he needs time to log in, finish what he was doing, me not trying to interrupt :s) he began with saying I cant exchange something without another item. OK MR.KING KONG ATTITUDE, I need to order the right size. Good 3 minutes pass and my receipt wasnt loading, and I looked at him again and asked what he needed. With an attitude “your receipt” and he aggressively took my items from the counter and began looking at them. I don’t put up with attitude, enough said, I asked him Why wasnt that asked from me to begin with? Am I supposed to magically know he was ready for the receipt? He said “ you know what mam, you can take that right back” and gave back my pants. He refused to return my items for what reason? And his attitude- a customer has to put up with but when its given back its an issue? I asked to speak to the manager, and loudly and proudly he said he was the manager. As a manager, i asked him if that was a way to treat customers. I asked to speak to another manager, and thankfully someone else came at the right time. I let the manager know how our altercation went and he proceeded to lie saying he had said certain things when he clearly didn’t which was MY issue. If he actually would of said what he claimed he said to assist me, we wouldnt have had an issue. Maybe I was bugging out not hearing things, but I looked at my friend to make sure I wasn’t in another world and she said what had happened, he was just standing there doing nothing. What could of been a 3 minute thing, he prolonged it for several. I asked him to spell his name several times, thanks for repeating it several times. As a manager, refusing to assist a customer for no reason isn’t customer satisfaction. Giving attitude and making it an issue for the customer is not a managerial skill. Maybe rethink your position if not able to handle the little things?

Convenient location, great prices and sales. You can also use your e-coupons.

Love jcpenny

Find what I need. Yeah

Bought a suit jacket, Lucy who is AWESOME helped me every step of the way. Then got a professional photo taken. The two employees there were really really cool.

Nice place with good discounts.

Good quality clothes

The clearance rack is amazing...enough said. Other than that the clothes are generally expensive but they are good quality

The store was clean and organized and there was a great selection of clothing. But there is no one to help you and you have to walk around the entire store to get to the one open register.

Some really great bargains. Excellent quality.

Good clothes with slightly wierd prices but overall good place

Favorite place to shop. Great coupons. Sele tion of clothing covers a variety of ages. Could use a. Additional register. The trick. Go to downstairs to pay.

Went for the first time since the virus. I was shocked that there was no hand sanitizer at the door. It was very warm inside. I had to leave because it was to hot with a mask on to shop. Inventory wasnt great, but I guess understandable trying to get going and flipping stock since closing in March.

The price in shoes now is great the summer clothes is really economic and have good fabric .

I have not been to a mall in years. I do go to Penneys when I need to pick up online orders. The store had alot of activity considering Covid. People wearing masks. JCPenney did have barriers at their cash registers. They also provided hand sanatizer.4 stars because I received a bad item. It was a previously returned item missing the hardware. Oh well they credited me back.

Their inventory is very sparse!Youd think w dept stores closing & JCP being around for ages & worth millions they would have more selections.

My wife and I love coming here. You get great deals here.

I went looking for bedding. The selection was scarce and horribly overpriced. Very basic.

Yolanda in menswear was super helpful. She went above and beyond for me. Work ethic and kindness are hard to come by these days and she was pretty great.

I went inside there the other day not so much maybe because of the covid things is on the low down, couldnt really find a bed spread that i really love not a wide variety like first time.

Jcpenney is the best,prizes reasonable

Great fall and summer buys. Glad they are still around.

Great choices of clothes for the mature person

Was not a nice place. No help, had to leave.

Great store and prices are always fair. Staff is pretty good they just need more help at the cash registers. This will speed things up no one wants to wait 20 mins to buy their stuff and get going.

Great cashier, very attentive HOWEVER yall need cashier active around the store.. The most important element in retail business or in any business is NEVER MAKE THE CUSTUMER WAIT to cash out.. especially with the social distance requiremnts. Regarless how slow days are.. more than one register needs to be active at once.

This is for the salon: Crystal did an excellent job on my hair! I came in with green tips and I left with a beautiful lavender. She was more than happy to take all the time we needed to make it perfect. She was great at keeping conversation going and keeping me informed through every step of the process. I will definitely be going back to her!

No one available in Mens department to help purchase a suit jacket. With a $279 price tag, you would think somebody might assist or an associate would be there, but no. Shirt $50. Sure its an okay white button up, but really is it worth fifty dollars ? Try Marshalls or TJMaxx first if you need mens business attire.

I went when it wasnt busy so I cant comment on how that is. But it was an enjoyable experience and found a ton of things perfect for my niece. Everyone was very nice and courteous as well

Nice and clean great customer services

I ordered online and picked up at the store. Very easy process. Helpful employee.

The portraits sessions here are always great. They are very helpful and take great pictures

Never enough help. Takes FOREVER to check out but decent merchandise and decent prices. I would give a better review if it wasnt a black hole for time when you are ready to leave.

Came in for an online pick up, associates were friendly and directed me to the pickup desk. Quick service. A+

It is a great place to shop.All and I mean all of the employees are very helpful. I always find what I need.

Really a top notch place; shame no one shops there. It is great.

There sale prices can be good at times but this location lacks adequate customer service. I had a pick up order and was never informed the that If I wanted to return or exchange the item, I had to go back specifically to the pick up station. Therefore, I waited in a line for 20 minutes when I didn’t have to, and all the women at the register said was I can’t help you, you have to go to the pick up section. Then when I told the women that was in pick up that they should advise people of that, she gave me attitude. It could’ve been as simple as “I apologize that no one informed you.”

Very helpful staff

Would have been helpful if there was a sign stating that returns from online orders had to be done somewhere other than Customer Service/Returns instead of waiting in a long line first & then being told that information. That being said, all the employees were very nice.

Very good photo shoot

Great sales guy in beds!!! Think Im going to be sleeping blissfully soon!!! Thank you!

Jc Pennys is having a great sale if you get a chance to get there

Found what I went there for and at a good price.

Amazing young staff. Eager to help and very courteous. Nice to see new faces. Great job.

Great sales. My favorite clothes store.

The sales rep in the return dept was very helpful and I appreciate that service

Great location, great staff.

Love this place I enjoy they drink specials

My sister was able to find everything that she wanted at JC Penney in her size

Awesome service, very happy. Anna did a great job!!!...as always!

Best place to find clothes. Good prices, your discounts are gorgeous

Great prices for last minute Christmas shopping!

My daughters place for make-up and when she was there found the perfect T to match her sneakers

Worst return experience Ive ever encountered. Had to drive 30 minutes to get to a store because its practically impossible to return something you bought online.I waited in line at a customer service desk on a Saturday during Christmas season to only be told that I needed to go downstairs to another counter to return the item and then waited and another line.

Awesome. .I just love shopping at jcp..always great finds

I just love JCPENNEY, I have no money on my JCPENNEY account to spend and I got through with my items anyway I got no decline.

I love JC penney a lil pricier than some stores but worth the money

Huge, clean store that is organize and full of stock in neat piles with friendly staff that had me feeling like a mouse in a maze trying to find the internet but signs hanging from the ceiling guided me to a fast and friendly staff member for order retrieval.

Me and my husband love this store even got our glasses from here

Good prices, great merchandise

It was very good there were just people that was annoying other than that the experience was good

They capture smiles on my little one no one else can. They are awesome!

The Best sale ever 3 nice Blouses and two Dress pants very age appreciate. Great cashiers.

I love this store so much I come here almost every weekD the customer Service is amazing they are always so accommodating and helpful. Hope they keep this store open, it’s the only place I shop for all my clothing and household needs

Love their collection of clothes a lot more.

I visited the Sephora and loved it. The cashier checked every product to make sure it was intact. 👍

Worst customer service ever. You make a appointment and your on time but then they run behind. Whats the point of a appointment then. Definitely consider a different salon before coming here. Nothing is more aggravating then this.

Really boring displays and merchandise. I used to shop at Penneys regularly 10 years ago for decades. Many displays in this store were completely empty. Aisle flow was confusing, and transitions from department to department were awkward. I looked for their advertised Sephora counter but never found it. Would not shop here ever.

That place is very convenient, and you can get some good stuff there.

Well trained staff.Hard to find cashiers.Pretty good quality merchandise for the price.

Carol in customer service was great and helped me she was good and extremely helpful

Always find things i want

I usually find good deals, but they need more registers. Mine is 20 people deep.

Jc Penney use to be a different i dont know what changed. It just a different vibe in the store. Honestly I cant tell if the employees are trained to stare at the few customers they still have or if they think everyone is stealing. I thought it just might be a that particular day but i went back 2 more times and sure enough still weird vibe. But anyways the clothes are meh... Basic. The household items are the only up to date things they sell so if your over 50 and like to be watched while shopping go for it.

Best place to get your hair done.I personally like Debbie to do my hair.

Today there are good descounts