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Brake Masters #101
4260 E Grant Rd, Tucson, AZ 85712, United States
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Brake Masters #101
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Ja
Review №1

My little girl wanted nothing more then to ride her bike only to learn the tire was flat :( we tried walking to the gas station but the air pump was out of commission I figured it was worth a shot to try and stop by brake master and hope they would fill up her tires without hesitation they jump right on and made my little girls whole dayWe already use them when it comes to our vehicles but now I can say without hesitation they have amazing customer Service This place goes above and beyond expectations

He
Review №2

The shop manager, Alan, is a great guy all around. Gives you honest and fair quotes, prices, and repairs. Every car I own comes here to get work done, and I usually dont trust shops. Al will answer every question you have honestly with no BS. Honesty is a trait far gone in this day and age but rest assured, youll find it at Brake Masters #101. All the guys wrenching are knowledgeable and efficient at what they do. I trust em with any job. 5/5 stars

Je
Review №3

I rarely leave reviews but my experience here today was definitely worth 5 stars. I took my car in for regular brake maintenance and Al and his crew went out of their way to make sure I understood what needed to be done, even showing me up close what some issues were, and gave me a discounted rate using a coupon they had. They were all professional, polite, and honest…and best of all: quick! They had me in and out within an hour on a Saturday and I was ready to hit the road for a long weekend. I’ll be back for sure.

Ju
Review №4

I was treated very respectfully and was able to share all of my concerns. They saved me lots of money by identifying a problem from a repair done from another repair shop. My breaks feel great!

Ti
Review №5

Its very hard to find a great shop that doesnt gouge your wallet and I can say Ive finally found it...this brake masters is the best. Not only do they take great care of me but get the job done extremely fast. Juan and Al are the people to talk to...great guys. I will be back every time I need work!

Ed
Review №6

Outstanding service!!!Please go to this location, the staff is super helpful and friendly. They will go the extra mile to get your car fixed right. I brought my Tacoma for a quick check and they also helped me with the suspension. Highly recommended!

An
Review №7

I get the best service here. It’s hard to trust a shop to work on your car. These guys are honest and great work.This is an update on the service here, they did another fabulous job working on my truck. I heard a little noise, I was Tell him to bring it back the manager listen to it, telling me everything was good. he assured me that if I should have problem please feel free to come back.that’s all I want to be reassured that they will stand behind there work. great great place to get your car worked on.

Na
Review №8

Greetings!I dont give out five stars often-- but when I do...its worth a glance!The Protocol:1. Greet friendly faces.2. Respectfully request a service.3. Receive Grade A customer service4. Brag about their expeditious, professional workmanship on Google...Thanks crew:)

Am
Review №9

I had Al, Josh, Daniel and Robert work on my 94 Jeep Grand Cherokee and they were very quick to fit me in their schedule! Also were on top of the issue i was having before even doing inspection. These gentlemen are where to go if you need quick, proper, efficient work, someone knowledgeable and trustworthy to get the job done! A big thanks for always making my experiences well worth the penny & my time. Break masters is the place if you know whats best for you, they are where to go! 🙂💪✊

Ma
Review №10

Not a trustworthy place. I wouldnt want my worst enemy to go to this brake masters. You will be ripped off or your engine messed with.

Te
Review №11

Best first experience I’ve ever had with any auto mechanic shop in Tucson or anywhere else. My car had all kinds of brake issues which were diagnosed quickly and accurately, fixed promptly and professionally all at a price that was more than reasonable. Finding a trustworthy, competent mechanic who won’t take advantage of a customer’s vulnerability is worth its weight in gold. And these guys are it. Can’t say enough good things about this shop. My highest recommendation!

gr
Review №12

Called the day before and got a 9:30 am appointment for the next morning. I got in right at 9:30, no waiting. I thought I needed rotors for sure and brake pads but they checked those and said they were fine and that all I needed was to have the rotors turned to smooth them out. They saved me from wasting money by being honest. A rare find in an auto repair shop. This #101 shop also cleared one of my clouded front headlights and it was a big improvement in night driving. I definitely would recommend this place to anyone.

Me
Review №13

These guys always take good care of my car I always return .

Tr
Review №14

I just found out that my girlfriend was charged over $800 for a MAP sensor on her old Camry. This is a $25 dollar part and could be changed easily in 30 minutes. I’m so angry that they took advantage of her while I was on a business trip. Needless to say I will not be recommending she go here again. Unacceptable.

Eh
Review №15

Im very happy with them they are very experienced and honest. I start doing business with them six years ago and Im still their customer

Lu
Review №16

If you ever need any sort of car repair then go to Brake Masters #101! They are trustworthy, friendly, knowledgably and professional. The manager Alan Thames is a great person and I really admire his level of honesty and integrity. I really like how they offer to bring me into the repair garage so that I can actually see for myself what the problem is with my vehicle. This lets me know for sure that my vehicle is getting a repair that it actually needs. Brake Masters #101 is the only place I trust to work on my vehicle.

Li
Review №17

Staff awesome. Good prices.

3
Review №18

Towed in a vehicle for one of my customers. My 1st impression, management & techs here are very polite and professional, the shop looked clean and organized

Ca
Review №19

In my lifetime, I have never had a better experience at a auto repair shop, and I have been around awhile. Al, the owner, and Josh were courteous, punctual, and honest. Josh diagnosed the problem with my brakes and suggested I might be eligible for a factory recall on this component of my Toyota. Josh really went above and beyond. Because of their kindness and honesty, I will definitely return for other maintenance/repairs on my vehicles. I recommend them highly.

Sn
Review №20

I got lucky with these guys, I was about to leave town in a day and was screwed if I couldnt get my brakes fixed (which just started acting up the day before I was planning leaving). Brake Masters #101 are great and were able to get me in and out in about an hour and my car drives perfect! Ill be back since they offer lifetime brake service! Thank yall!

Pa
Review №21

The manager at this location went above and FAR beyond the realm of what I expected from them. Even being short handed, and in the middle of the covid mayhem, he fit me in and did a thorough inspection of a car that I wound up buying. I came in off the street, and he treated me like I was the most important person he saw that day. He even made balloon swords for a little boy who was bored waiting on his moms car repair. The kids face lit up, and he had a blast playing with them the rest of the time he was there. Its things like that that will keep me coming back and recommending this place to anyone that needs a car service.

An
Review №22

At this Brake Masters, youll find equal and large doses of honesty and professional knowledge and none of the usual deception that has become the norm at far too many automotive shops including many in Tucson. I wouldnt bring my beloved 2002 Toyota Tacoma anywhere else. Its worth noting that you wont be interrogated for all of your personal data either; and subsequently harassed by a plethora of marketing emails and phone calls. This Brake Masters requires only basic info before getting to work on the issue and the reason you came to their shop, what should be the priority but often isnt in this industry. Lastly, the shop manager has a preference for pastrami subs made in the New England tradition, toasted with cheese and mustard. Bring one with you and you might get a deal!

ch
Review №23

Came in recently just to have my tires checked.3 men in the place l.they couldnt even be bothered to help me out.just referred to a place up the street.really guys?!

Ja
Review №24

I went to this location to have a wheel alignment done. Despite me telling them it had been several years since it had last been done, after hooking it up to the instruments they found that the alignment was nearly perfect. Instead of charging me they let me know that the alignment looked great and didnt charge me anything besides asking for a nice review. Well heres your nice review! Thanks for running an honest business and caring about customer service. You guys are doing a great job.

Ja
Review №25

It was one of the best car involved experiences I have ever had. They truly listen to what you need serviced, explain why it needs service, and find the best price/way to do it. On top of that they are all genuinely kind and hard workers that had the patience to explain car terminology to a semi-novice like me. Although they were all quite busy, they still were able to get me in and out (with all of my questions answered) in a snap!I even recommended it to my family, and will continue to return to this location!If I could give a 6th star I would.This sounds like its made up, but I will include this purposeful typo to show you its the real deal. y497ephfuisdbf ;)Thank you everyone at break masters for helping this lady out! (:

Sa
Review №26

I went in for a scheduled oil change this morning. Alan and his team had me in and out in 30 minutes, which was not what I expected on a Friday. Additionally, he was very professional, friendly, and personable. I will definitely be a returning customer!

Sh
Review №27

I got there early in the morning and got in and out in an hour. They get busy fast, each person I came across acknowledged me and were very friendly and professional.

Na
Review №28

Dropped my 2014 Mercedes Benz CLA 250 off for an estimate because my smart car displayed I needed break pads replaced. Al and Josh kept it all day to call back and give me an estimate of $1,070 for what should be simple break pads . I called the mercedes Benz dealership and obtained the estimate they gave me and honoring exactly what my car called for my total cost with Mercedes Benz of Tucson was only $310.00. When I arrived to pick up my vehicle I Was told multiple changing stories as to the service and cost . First story was I should fix this today because my metal to metal risk on breaks was down to 20 miles max and Mercedes dealership takes advantage by charging a lot for labor . When I said I wouldn’t have availability until a later the story changed right away Al said I had about 300 miles left before metal to metal and if I brought it back they would get me right in ... this was when tires where off and car still up on their car lift . I was already shocked and questioning everything they were doing when I saw that the original paperwork I signed to drop off my car had some additions to it after the fact I signed . The additional notes said my car had oil all over the drivers side . Al asked who details my car because they spilled tire Grease on it and I was so angry because my car was spotless and clean when I left it there and when they brought it down from the lift it was obviously completely splattered with oil . They said they hadn’t moved it then the story changed and said they took it for a test drive . A test drive ? They didn’t own up to it but I took pictures and showed them with a napkin its oil . They said it’s probably soda or tire shine. They had the nerve to tell me that if I came back to do the service with them they would give me 18 dollars for a car wash . All these men saw was a woman by herself and thought they could take advantage . I’m so grateful for Mercedes Benz of Tucson they are honest and fair . Break masters would of gotten away with bashing Mercedes, taking my money and acting like they are the best answer for people when In reality they’re the ones you should be weary of . The nervous energy was obvious when I showed them all they shouldn’t be charging me or and explained that I had pictures of my vehicle before and after leaving it with them . Please do not even get an estimate with this business or these people .

Cy
Review №29

Very nice and professional. Thank you for your help guys.To Connie (the review below) we saw you pull in last min when they were already booked for the day. Do not blame the workers for your poor time management.

Sw
Review №30

I had got a car from a dealership and my check engine light was on .. I went to Brake masters and they let me know about everything that was wrong with my car .. I had got a Good oil Change and a Air filter done as well ... Very Good people that work at this location 5stars from me ..( Al, Danny, Rob ask for one of them)

An
Review №31

They are fast fair and. Friendly

Do
Review №32

They replaced a blower motor within my a/c unit. It cost me $425. Six months later it went out. It was attributed to Chevrolet factory defect and their bad design. Guess Chevy Impalas are notorious for this. I will never buy another Chevy again.

Em
Review №33

They started working on my car as soon as I got there and had me out of there with the problem solved in under an hour. Top notch service! Highly recommend.

Ba
Review №34

Great Service ! Alan the manager is very professional . Highly recomended

Ca
Review №35

Very helpful, excellent service. Very Professional & efficient..

Mo
Review №36

One dealership shop suggested me to do a CVT flush. But, I already did one 10k miles ago. So, I went to Brake Masters at Grant and Columbus. They gave a test drive and told me I don’t need any CVT flush now. They are honest mechanics. Saved me bucks. A go to shop. Highly recommended.

Ja
Review №37

Automotive repair shop. Great track record.

Ke
Review №38

Great service and very friendly. Got my AC fixed there and they were very up front with pricing and what needed to be fixed. Ended up being less expensive that another shop had quoted me. Highly recommend this shop!

Re
Review №39

Great service, friendly service. Had a lug nut stuck that broke 2 of my tools and 3 tools of another business but brake masters got it off so I can finally get my tire changed!

Mi
Review №40

Exactly what a mechanic should be. Honest, clear and reasonable. Theyve done an amazing job keeping my late model Toyota going great. Alan is friendly and professional and always a pleasure to work with. A great experience all around.

Al
Review №41

Update: Allan reached out to apologize for the service and explain what was going on. I appreciate the communication because that doesnt usually happen after a less than appealing review to the business. Weve previously had good customer service here and have been many times so we will be back.This is where my husband and I usually bring our cars to get oil changes, I came today and had an appointment at 10:00, obviously they take other cars in between because they said it would be an hour and a half or so. It took three and a half hours. we also asked that our tires be rotated and they werent, which I can tell because my car tells me the tire pressure or each tire so I know they were not rotated or filled like the paperwork says . Also the technicians dont wear masks inside your vehicle or when they come In the building. Like I get its hot out but its a pandemic, you should be wearing a mask when you come in and inside of our vehicles. Overall pretty disappointed in our service.

St
Review №42

I called today to get an oil change appointment. They got me right in today and it was even earlier than expected. My appointment was at 2:30 and I picked up my car at 2! Al took really good care of us and even gave me some fresh catnip for my Yuzu, which she loved! Fast and friendly! Totally worth it!

Ba
Review №43

They were great! Super awesome! They did my oil change super fast because they knew I had to wait there and they bunjee corded my hood shut because it didn’t latch with no extra charge.

Di
Review №44

Friendly great service they dont do anything that you dont need done on your car they charged my air conditioner it was awesome got it all done within an hour and a half

J
Review №45

This Brake Masters is always professional in dealing with every issue. When you ask questions they do their best to answer them. If you have a problem they invest time and effort in trying to fix the problem. Always polite and helpful to everyone. Most importantly everyone practices social distancing by wearing masks and continuously sanitizing hands. Im very appreciative of this Brake Masters Team at Grant and Columbus!

Al
Review №46

I took my vehicle to this location a few weeks ago when my brakes started making a strange noise while I was driving. The manager, Alan was extremely kind, helpful and professional. I was treated with respect and was involved throughout the entire repair process. He explained what they were doing and what was going on in terms I could understand. They even gave us a discount on our services, saving us a few hundred bucks. Highly recommend this place, I wouldn’t ever consider taking my vehicle elsewhere.

Ke
Review №47

I was very happy with my experience at Mister Brake on Grant Road. My mechanic was Samuel. He did the work for the price quoted and in a timely manner. Whats more, he was very friendly and I was comfortable talking to him about the issues with my car. Nice Job! Ill go there again.

Nw
Review №48

Always good. Quick and inexpensive oil changes

Li
Review №49

I appreciated the extra attention the techs gave my car. They noticed the plastic casing under the car was falling and they tied it up, so that it would not drag while I drove it. This is what I call customer service above and beyond. Thank you.

MO
Review №50

My wife and I have been going here for years. The service is always top notch and they will explain everything to you and also show you the issues with your vehicle. Allan and the crew have our trust and our business for all our vehicle needs. That’s hard to earn with us due to so many dishonest thieves in this city. Thank you Allan and team and thank you Brake Masters and I hope this review truly helps those that read this to make the right decision.

Co
Review №51

Went their very fast hardly no wait. I asked a lot of questions very helpful appreciated that excellant customer service. This is my third time I believe going here same. Brake Masters #1. Ill keep coming back they make me so comfortable and I trust them. Thank You

Ni
Review №52

Good guys, great service. Fast and easy. Will definitely be back.

Jo
Review №53

Great service

Sy
Review №54

Great service all around, from fixing up the car to the way the guys treat every customer. It’s nice to be able to trust that Samuel and Alan will get the job done well every time I bring the car in whether it’s something minor or otherwise.

Ka
Review №55

This location was absolutely incredible! The staff was quick and efficient with doing the alignment for my car. Also with doing an extra check of my car for my trip out of town. Just an all around super friendly staff even with my two year old! An all-around great experience and I really do appreciate you gentlemen!

Al
Review №56

Alan was very knowledgeable and professional. Josh addressed our car issues in a timely matter. Thanks Brake Masters Team!

Ja
Review №57

Good guys, good prices, good service. They worked with me on the price and made sure I understood exactly what was being done . Will definitely return.Samuel (with one m) and Alan are the best. They made sure I got taken care of in a timely manner and made me laugh as well. This is my new go to car maintenance stop

Va
Review №58

Enrique and Alan were so friendly. They were ableTo get me in and out for my oil change. They had amazing customer service and made me feel so welcomed.

Ra
Review №59

I usually come here for my oil changes. But this is before the new people took over. The guy at the front tried to charge me $20 to take off some corrosion on my battery. It would be less than 10 minutes of work according to him. This is after I told him I wanted the $35 change and he was annoying and try to push me for the middle one and so I said fine.. he really tries to be friendly but he is just a Salesman..be wary.

D
Review №60

Went to get my oil changed, and they told me I needed an alignment and they showed me the print out on my tire wear, so I said to go ahead. Then they told me my water pump was leaking and because I was driving to Las Vegas the next day that I needed one. This would have made my bill $670!! I told them no and to just do the other work. After waiting for over 2 hours, I then left and had a mechanic look at my water pump and he said it had no leak and told me I did the right thing not letting them rip me off. Well I drove for 6hours to Vegas with no leak, had a great time. I will never go back to this break master again.

Ad
Review №61

I had a great experience here at this location. Everyone was very professional and they did not try to push me to buy anything I did not want. Everything was also explained to what I could understand (someone who knows very little about cars). Would definitely recommend them!

Te
Review №62

I knew what was needed for my car.I already had the correct replacement struts and shocks.I only needed labor.I called Alan.He certified my Monroe struts and shocks were correct replacement parts and he had them installed.Alan was professional and the car was returned to me within just a few short hours.

Br
Review №63

These fellows checked my vehicle twice. the first time it was supposedly fixed but on my way home, the light came back on. They’re willing to take advantage of people to make money during a pandemic!

Si
Review №64

My experience at this brake masters was very professional and helpful. The manager, Alan, answered all my questions honestly and gave me great advice and recommendations for my car.

Je
Review №65

What a great shop! Every time I come in they are honest and helpful. My last visit Samuel and Alan went above and beyond.This is definitely the place to get your car fixed. They are fast and efficient. Couldnt be more greatful.

Ca
Review №66

𝐇𝐨𝐧𝐞𝐬𝐭 & 𝐚𝐟𝐟𝐨𝐫𝐝𝐚𝐛𝐥𝐞. They wont sell you something unless you need it. super honest guys. I would highly recomend you stop in here before going elsewhere, you will save a lot on money.

Ko
Review №67

Shane and Jay(s) are awesome. I had an issue with one of the computers in my car that was prompting an error code that other mechanics could not fix. They also did a great job on my brakes and my AC AND best part is they got my car back to me on time. 5 Stars, would give more if I could.

La
Review №68

Quick, honest, and reasonable pricing. They do more than brakes!

Th
Review №69

Needed some work done quickly, got me on short notice, gave me timely updates about potential costs. Got it done on time with aplomb.

Ka
Review №70

These guys came to our rescue when G& R couldnt be bothered. Tire pressure was down to 10 pounds in a matter of 20 minutes, We called Brake Masters and explained the situation, they put sir in the tire immediately. Love these guys. They were and are very much appreciated. We were able to gef to the dealership go get the tire taken care of with the help of the considerate employee at Brake Master #101.

Im
Review №71

5 Stars— the BEST business in Tucson.I came in with MANY serious suspension issues: Bad tie rods, worn u-joints in my steering column, dried out belts, blown shock, worn control arm bushings... a mess.Helping mom with cancer has me suffering financially, and I REALLY loved these guys for not poking fun at me or my car.They asked how I was doing. They are Friendly, Kind, and Funny the whole time. They care and DO YOU RIGHT the 1ST TIME!They got everything running like new- same day. Unbelievable. I am still stunned. I will ALWAYS recommend Brake Masters.Thank You, Brothers, for everything.Thank you, Samuel Gonzales, especially.🙏

De
Review №72

Front desk man who I think is named Alan is very unprofessional. Negative comments towards customers and fought on the phone with customers trying to find things on the website. Degrading to women. Made rude racial comments with customer in the lobby about “immigrants” and “illegals” driving through their front road. Answers phone in the middle of conversations without any consideration. Doesn’t really know how to use his own computer but yells at guests who can’t use the website. Watched as he made an elderly lady ashamed in the lobby for complaining of the poor communication over the phone. Very unhelpful and won’t directly acknowledge women but was very upbeat for any man who walked in. Just unusually slow service only on the part of Alan.

JS
Review №73

I paid them 500+ dollars for An improper installation of my water hose which lead to a full engine break down a month later! They literally hot glued the hose on and it corroded off! I had to go to another store to get my engine fixed and literally lost all of my savings and money that I had been been working on so hard this year to build up! Do not go here or they will wreck your car! I’m currently living out of my car and homeless because of their careless and dumb mistake!

M
Review №74

Five stars doesn’t do them justice!!!I came into Brake Masters today needing some brake work. I’m a student on a budget and my first concern was cost. Not only did Brake Masters help me find the right fix for the right price, but they were very informative letting me know the current issues and repairs that will need to be done in the near future. Customer service was phenomenal. Their knowledge is beyond extensive. Everyone on the crew here is super friendly. You leave feeling assured and satisfied. Thank you.I would definitely recommend this place.I will be a returning customer.

D'
Review №75

On February 3rd 2020, I had my rear brakes on my GMC Sierra 1500 replaced here. They came with a 12 month warranty. Here we go again another company that was paid to do a job that did not do. my rear end went out they went to go replace and found out theres no brakes on the rear. Quite literally metal on metal what the brake is supposed to be on the metal was half as thick as it was supposed to be. Brake Masters #101 on Grant did not replace the brakes they just took my money.

Mo
Review №76

I had one of the best experiences at an automotive shop in my life. Shane helped me with my oil change and told me about a couple other issues that I didn’t know I had. He showed me everything and explained it very professionally. I trusted him to do the work. It was timely and a fair price. He personally oversaw the work on my car and thanked me for my business when I left. I will definitely continue to come here and deal with Shane. Great job!

Pi
Review №77

Absolutely the best customer service! The manager name is Shane Lomme, he is knowledgeable and wants the absolute best for his customers. I live 2hours away, been to this location 4 times and won’t go to any other car service because of the outstanding customer service they provide! I 100% recommend!

Co
Review №78

Very rude customer service, front desk person did not even bother to assist until I called out and peeked around the corner into the back office

Me
Review №79

Needed a quick oil change stopped while driving by. They were able to get me in right away. I cant do an oil change my self for their sale price. Good service, mechanics were friendly and seemed honest.

Ph
Review №80

Been coming here for oil changes for several years. I have not found a better place and will continue coming here as long as I live in the city. Friendly staff, good prices/discounts, dont get jerked around, excellent customer service, and they always get me out of here in an appropriate amount of time. 👍

Ma
Review №81

I Absolutely Appreciate This Location The Manager Alan Is Absolutely Knowledgeable, He Explains Everything In The Way I Can Understand, I Know When I Bring My Vehicle To Him An His Crew That Me An My Vehicle Will Be Taking Care Of. I Visited Yesterday And He Located The Issue An Had My Vehicle Ready Performance In Under 45 minutes And Had Me On My Way. At This Location I Always Get The Best Prices An Treated With Respect. I Would Never Take My Van To Anyone Else.I Always Bring My 2012 Nissan Quest To Brake Masters #101 because They Are Very Reliable Professional And Tgey Have The Best Prices. I Resently Had To Bri g My Van In For A Repair And It By Far Was The Best Experience I Had With Them So Far Thank You Samuel Mike And Allen You Guys Are The Best My Van Drives Awesome Now.

Ga
Review №82

They answered my questions and where strait forward on what needed to be fixed. Over all I had a good experience with them as a customer.

Am
Review №83

Very competent, very honest and twice theyve been able to come in under budget.After sinking what JD considered too much money into my 2014 Chevy Cruze repairs, he researched what other problems it would likely have and urged me to get another car.It would have been better for their business if I kept it, but not in my best interest. This place cares more about my interest than about making a buck.I will never go anywhere else. 5 stars hardly say how highly I recommend this Break Masters shop.

Ch
Review №84

Did my front brakes reasonably priced... and quick service! I will be back for sure

Ti
Review №85

Samuel was awesome! He was very professional over the phone and patience answering questions. He gave me accurate expectations for a time frame and was able to get everything done way faster than promised and I was in a rush!I havent used Brakemasters for a while becuase of bad experiences but becuase of how great a job Sammuel did I will work with this location again! Alan was great as well, friendly and knowledgeable!

Sc
Review №86

Samuel is amazing! He went above and beyond to make sure my vehicle was repaired and even worked on repairing my broken interior seat. David worked on my vehicle and my van drives better than ever! Thanks Samuel and David!

Be
Review №87

The ideal customer service experience I had hoped for. The entire team understood my budget, explain to me and showed me the reasons the work needed to be done. Developed a plan for me of the couple of things I still need done. Professional, polite, relaxed, and had my safety and best interest in mind. This is my second Dynamic experience with this location and this group of mechanics. Thank you.

Ja
Review №88

I had a fantastic experience at this location. I brought my truck in for my brakes and they called and told me nothing was wrong. Zero. Honesty plus. They could have tried to con me or say they found something wrong but no. Zero. It is christmas time and the honesty I got from them made me cry. What a. Great place to take my car. The manager Shane was more than just a customer service rep, he was very kind and listened to me. Tyler the mechanic was also very kind.and made sure my truck was okay, even the air in my tires. Thank you guys, sooooo appreciated.

Me
Review №89

Ive taken my car here twice and Shane always makes sure that everything is perfectly safe. He makes sure that Im in and out super quickly but never without making sure everything is fully functional. Definitely will keep bringing the car back here

Er
Review №90

They do great work and their prices are competitive.

Ni
Review №91

First let me tell you Ive been to my share of mechanics. Its hard to find a honest mechanic anywhere. Im extremely glad that I found these guys. The staff and management are incredibly helpful and very honest. They dont pressure you to buy or do things that are unnecessary. That right there should show you how great this store is.The manager, Josh, is incredibly helpful and polite. He will advise you as if it was his car and if something doesnt need to be done right away he will tell you that without hesitation. To me, especially since I dont have car knowledge, thats very important.

Sa
Review №92

My dad has been going through them for years. He introduced me to the team and theyre wonderful. They let you know exactly what is going on with your automobile and their pricing is definitely reasonable. The manager Jay is awesome and always available for questions and/or advice as well as the rest of the staff. Im glad they make me feel welcomed and comfortable enough to hangout in the lobby during the day while my automobile is being worked on.

Ta
Review №93

Ive had a run of bad experiences with auto shops, didnt take long to see that Al and the fellas at this brake masters are honest and trustworthy, they took care of me and I will not be taking my truck anywhere else from now on. I Highly recommend.

Kr
Review №94

What can I say !!! Awesome customer service Shane helped me so much I was in a bind and needed my brakes fixed short notice. He provided service to me when most shops would have turned me away. I highly recommend this shop to anyone in the area!

Ed
Review №95

Most excellent customer service and most excellent prices good place to bring your vehicle for just about anything you need for your vehicle great place to be brake Masters

Ha
Review №96

Brake Masters has been nothing but a positive experience for me. They have the best prices on all the services I have needed for my used car. They have saved me hundreds of dollars that I would have had to spend at other mechanic shops. Jay and Shane are very professional and friendly. What I need done for my car is always explained clearly and thoroughly. They also take you out to your car and show you what is going on and what is wrong with it so you know that you arent being suggested unnecessary services. I always feel comfortable here and I never feel like anything is being forced on me. They are trustworthy and I have come here several times and will continue to do so. I highly recommend that you come here if you are having any issues with you car or need an oil change!

Al
Review №97

Jays cool! I sat in the lounge reading magazines while they worked on my A/C belt and whatnot. Theyve got a knowledgeable crew at this location. And if youre going for just an oil change, its pretty quick.

St
Review №98

Absolutely love this shop. Everyone here has been so amazing and helpful. Always give me honest info and great prices!

Ka
Review №99

Took my car in with no notice and right away Shane took my car back. I was extremely stressed because I had already taken it to another repair shop and they weren’t able to properly diagnose and fix the problem. Shane reassured me that he would personally see to it that I would have an answer today and that he would work with me on the price to stay within my budget. My car was repaired the same day and running better then it has ever run. Thank you Shane for taking good care of me.

Al
Review №100

Jay was fantastic with my oil change and had my car done in record time--even though I told them to take their time as I just lived down the street and would walk back when it was done. Thrilled to have a reliable oil change service just down the street and pay 2/3 what I usually do from the family mechanic. Will return for next service!

Information
17 Photos
100 Comments
4.4 Rating
  • Address:4260 E Grant Rd, Tucson, AZ 85712, United States
  • Site:https://brakemasters.com/stores/4260-e-grant-rd-tucson-az/
  • Phone:+1 520-829-5305
Categories
  • Auto repair shop
  • Brake shop
  • Car repair and maintenance
  • Mechanic
  • Oil change service
  • Radiator shop
  • Transmission shop
  • Wheel alignment service
Working hours
  • Monday:Closed
  • Tuesday:7:30AM–5:30PM
  • Wednesday:7:30AM–5:30PM
  • Thursday:7:30AM–5:30PM
  • Friday:7:30AM–5:30PM
  • Saturday:7:30AM–5:30PM
  • Sunday:7:30AM–5:30PM
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
  • Restroom:Yes
Planning
  • Appointments recommended:Yes
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