I highly recommend you ask for Luis Cota. He took care of my family’s needs & landed us on a brand new explorer. Felt like I bought from a family member. Definitely will be working with him again. Very kind man, great energy & most importantly amazing attitude. Thank you Luis 👍

Thanks a lot to Jim click Ford for making the process for my new truck easy quick and a great experience overall! Especially thanks to Ryan Swanstrop that went above and beyond to make things happen for me and still managed to include accessories in the deal for a decent price! THANK YOU!! 🙏🏻

Luis Cota was incredible! I walked in today wanting a truck but unsure if we could get the deal I needed. He was patient, and helped me so much. He fought for me to get the price that I needed. We had a lot in common and he found neutral ground which made it easier to want to work with him. He helped me get the truck I wanted and helped ease any concerns my wife had. In the end we both walked out with a brand new F-150 and happy! Definitely recommend Luis Cota!

Rudy Martinez was amazing at giving me an opportunity to ask questions and wasn’t overbearing or “pushy” in trying to make a sale. Very personable and listened. I would highly recommended this team! Mike in the Finance Dept took the time to find a lender that provided me with a better balance ver deal that lowered my payments!

I would highly recommended the east side Ford location on 22nd. I was in the market for a new vehicle and they knew exactly how to help me out. Juan Sanchez and Rudy Martinez were great! They were sufficient and didn’t give me no run around. I got exactly what I wanted and I didn’t even know if it was possible. Thanks so much guys! Our family loves the new Bronco! It was a great experience purchasing a new ride over all and we couldn’t be happier. Ask for them if you happen to stop by these guys know their brand👍🏼

I came from Phoenix AZ to Tucson AZ just to work with Luis Cota. I can’t describe in how helpful he was. He did everything in his power to satisfy me. I didn’t want to make the trip but I’m glad I did. My situation was complicated & I even towed a vehicle for a trade in. At the end he made it work. Excellent Customer service ! I highly recommend you ask for Luis Cota!!!Trust me you won’t regret it!

Scheduled an oil change and airbag recall about 2 weeks out. Appointment is for 7 AM, I leave my car. I call at 4 PM to check the status. Service adviser tells me NOTHING has been done and it won’t be ready until next day end of day. What’s the point of scheduling if they don’t start when you bring it in? I will be bringing my car to another dealership to finish any maintenance. Avoid this dealership like the plague, they can’t even get an oil change done within 8 hours.

Driving from California to Louisiana with a boat when we had our dash light up like a Christmas tree. When we pulled up they had told us it would be 3 days before they could even look at it. After explaining our situation the had us back on the road in about 2 hours. Thanks again for the help

I came to Tucson on Vacation to see my daughter, when I got here her Ford Escape was displaying an error light for the power train intermittently. We called Jim Click Ford and we’re able to get an appointment and have her vehicle checked out and even though the error light was not showing at the time( it had come on several times previously and limited the vehicle to 40 miles an hour) they performed an update for the vehicle. The team at Jim Jim Click Ford went over and above to help her out. Everyone we came in contact with at the dealership was extremely professional and personable. I feel better being in Maryland and knowing that Jim Click Ford is the local dealer my daughter goes to for service. Bring the in the car business myself for over 30 years, I wanted to express my thanks to the team at Jim Click Ford and the Service Advisor that helped us (wish I could remember his name), for their outstanding service. Thank you and keep up the great work.

We were visiting the area when our F250 exhibited signs of the “death wobble” on Friday night. I called the service department Saturday morning, they scheduled me for Tuesday at 9:00 am. Took the truck to the appointment, they had a lyft ride waiting as soon as I was out the service area office. At 11:00 I received a call that the truck was ready to go, they sent a lyft driver to take me to the dealership. I spent maybe three minutes at Ford and then was on my way back home. These people know what they are doing and definitely have their act together.

Its no secret dealers, even Ford have shamefully built bad reputations of late. Weve all been shammed and its not fun. Today was a good day at JC Ford. I insisted they honor their word all around. I shouldnt have to do that..but it worked out. What changed was JC Ford helped me in a pinch.. no they didnt make $$$ Today, they got a Thank You instead of a kick in the rear. I changed my view from highly disliking the dealer to being neutral and hopeful. In advertising that is a HUGE leap.. please read this quote in their waiting room..this is the Ford I love. The Ford that honors their service and honestly treats customers. Oh, they have great cooks in the deli. Taco Tuesday, try it out!! Theres a ways to go but were on the right track JC Ford. Thank you for today!. It takes work to earn a relationship, even a business relationship. Salud!

Had gone to another dealer ship with poor customer service, arrived here and was greeted by Luis Cota, very nice and professional man. He was very helpful and got us the best truck! Best part is that he was bilingual and very easy to talk to. I highly recommend Luis Cota! Thank-you for what you do! Gave us a great experience

Losing some faith in Jim Click Ford. Ive had an engine light on for a week. Ive called multiple times and when I can get through Im directed to Patricks extension. I leave a message for him and never hear back. Theyre either way too busy over there or they need to work on treating their customers better.

Luis Cota is the man, I went in I knew I wanted to drive away in a new F150. I told Luis what number I had to get to in order to make that happen and he went to bat for me and made it so. I was prepared to go in there and battle with salesman trying to get the most out of me but that was not the case at all. I felt like I had a teammate in Luis he truly wants to make it happen and he wants to make it happen in a way that works best for you. 10 out if 10 would buy from him again, I wish I could use him for all my large buys.

My husbands brother has a 2014 Ford Focus, always goes to Jim Click Ford for an oil changes and service. The salesman saw him and approached and asked if he could help. Let me start by saying that just talking to my brother in-law you can tell he is not all together there and has NO financial acuity when it comes to payments and has absolutely no ability or knowledge to negotiate, ANYTHING. So to make a long story shorter, this salesman noticing my brother in-law to look at a new car and convinced him to make a purchase. Let me also say my brother in-law has a limited fixed income and not able to afford a new car or even has the credit to purchase a new car. Anyway, my brother in-law calls my husband to tell him the good news and tells my brother in-law to take the new car back. Let me also say they took my brother in-laws car as a trade, however, my husbands name is on the title and the title is in our possession. There is NO way they could re-sell this car, which is 7 years old and only has 22,000 miles on it. They offered my brother in-law $2,500 plus $2,500 rebate that they give EVERYONE. Edmonds states this car is worth somewhere between $5700 to $7500. They were going to steal his car and the loan was at 5.6% interest on a balance of $28,000 for 84 months and a payment of $397. My brother in-law is 74 years old, not in good health. I am writing this review because I am sick of predatory salesmen looking for people like my brother in-law and steal their used cars for not much money. My husband had a lengthy conversation with the sales manager & general manager who realized they made a HUGE mistake. Gave my brother in-law his car back.

Truly enjoyed this experience. I went in knowing the car I was interested in, the Ford Explorer ST. Marco was the sales representative I got to work with. They was no pressure to buy that day and most important to me, I wasnt talked down to as a woman who knows nothing about cars (even though both of those descriptors are correct). I could tell Marco just truly loves cars and was proud of the vehicle he was showing me. And man, it was a great car. I kind of fell in love but must continue on with my research.

We had a great experience purchasing our 2021 Explorer at Jim Click Lincoln, Juan Sanchez and David Clor were patient with us and had great customer service, they both answered all of our questions about the purchase and we left the lot with the car we wanted. This is our second time purchasing with them and we plan on definitely going back when we need an upgrade.

I stopped by one evening and drove off with a truck that i was comfortable with. Ryan was a great salesman to work with that made my experience easy and without any kind of pressure whatsoever. Glenn was also there to walk me through all my paperwork. My next purchase will definitely be from jim click ford. Thanks again guys!!!!

I am very satisfied with my new 2020 Escape. The buying process was better than I thought possible. The staff was very helpful and answered all my questions. I would highly recommend Jim Click Ford and all their personnel.

Craig Zingg did a great job of hunting down the truck I really wanted, keeping my very specific requirements in mind. He drove couple of them to the dealership so I could try them out, and I ended up buying the 2019 F150 STX. I am thrilled with the truck and Craigs service.

Great experience working with Jim Click Ford! I actually drove all the way from Gilbert to Tucson for the car I really wanted & it was so worth it! I worked with Matt. He was awesome—very kind, worked hard to get me the deal I wanted and took great care of me. Mike in finance was the nicest finance manager I’ve ever worked with. 5 stars all around—that’s saying a lot these days when true customer service is hard to come by but Jim Click Ford delivered!

Luis Cota was very helpful with us getting the truck. He was persistent on trying to get us the best deal and he got us a great truck with a great deal.

Had a great experience Cory went out of his way to find the perfect truck for us I recommend dealing with him for all your car shopping needs 👍🏻

If U have any type of ford and are trying to get parts from this place so U can get Ur car running again this is one of the worst places. Always sending wrong parts, I have 2 Ford vehicles and both needed some work to get running again and at every turn even tho I give them the correct information on what parts I need for my vehicles so my mechanic can get them running, constantly sending wrong part repeatedly. And a week job has turned into at 6 week job on 1 SUV of mine and a simple brake hose they cant even seem to get that right. Makes me not ever want to buy parts threw them if I can avoid it.I dont recommend this place at all if you need any repairs done on your vehicles.

Oscar Fluitt is the most helpful service representative in the Tucson area. Its this kind of service that keeps me coming back and recommending Jim Click to others.

I came to find a car because me and my wife were moving out of state due to our car breaking down Luis Cota was great he was amazing we came in looking for just a regular car that would take us to our destination and he ended up getting Us in a brand new 2022 Ford maverick which is an amazing car Luis presence and just his customer service of taking care of us it was amazing love it I recommend anybody that goes there look for Luis Cota he’s the best if I would go back I will go with him again and get another car eventually and hopefully that will happen soon anybody that needs a car go there with Luis Cota highly recommend it.

The technicians here somehow lost the key to my car. I waited an hour and a half for them to tell me that I needed to come back two days later so that they could get a new key cut. I simply dont understand how a car dealership loses a key to a customers car. Aside from that, Ive had to bring my car in twice in less than 10,000 miles to get the same issue fixed. I know I will simply be told that its because I bought a used car but in my opinion, a car less than ten years old with less than 80,000 miles on it should not be having issues like this. I am discouraged from ever purchasing a Ford again.

Great support from the sales staff and from Vincent in finance. Love my new truck!

I love this location. Very fast service and great customer service.

I took my Mustang to JCF in January because the airbag light was on. Then off. Then on and stayed on. I was told that there was a bad switch under the drivers seat and needed to be replaced. Estimate: $350. 5 hours later, the work was completed. Total cost: $320. I was looking at the paperwork later, and realized about $275 of the total was for labor. The rest was taxes, fees, and a charge of nearly $20 for some anti-abrasion tape that was used to wrap the wires that showed signs of abrasion; and that the wires could not be replaced. I did not see a charge for a switch or connector. So it took 5 hours, and $320 for their certified mechanics to wrapped some worn wires with some special tape. I had already paid, the problem was fixed. No other mechanic shop could fix the problem. Airbags are strictly a dealer issue to diagnose and fix.Fast forward to April. Airbag light comes on again. Same thing...on, off, on and stayed on.(I did have both the recalled front airbags replaced in Jan 2020) Took it in, they diagnosed the problem as excessive pressure in the drivers side airbag and it must be replaced.Estimate: $550. I was in and out in 3 hours and final cost was $540. So, Ive spent $880 since January on my drivers seat airbag. Then, was warned that while airbag light is on, the computer shuts down the airbag system, and none of them will deploy in an accident. Every time I start the car, I look for that stupid airbag light to come on...again. $$$! Not pleased at all with the first repair in January. Over $300 for them to wrap wires with special tape. We are hoping for fair treatment in the hands of a multi-billion dollar company. But I do LOVE my Mustang.

They replaced drivers for window motor/ regulator under warranty. Got the vehicle back more than a week later and the door will no longer lock. Been like this for over a month and when they schedule me to come in, they have to order the parts and reschedule a couple weeks later. Leaving me with a car that cant be locked and wasting 150 miles in driving there for nothing.

Jim Click Ford service is horrible & rude. Called to get information on an open recall for my daughters car. Service employee was rude and advised me that we had to bring the car in to check for an open recall, too lazy to enter a Vin number. When asked if I could bring in today, he rudely told me that they didnt have time to deal with it today. Employee seemed angry and frustrated that I called and wasnt helpful at all. I called Holmes Tuttle Ford right after and was greeted by a professional employee who was able to give me information on the open recall on my daughters car, scheduled an appointment to fix it nextweek and kindly explained the process. Stay clear of Jim Slick Ford!!!!

Patrick was a tremendous help in identifying the problem and getting it fixed. Now, my Lincoln MKX is running smoothly! I had a much better experience at this location rather than the one at the automall. Thank you Patrick for being so helpful!

Sebastian provided great customer service and they got me in out for my maintenance in a hurry

If you want a dealership that truly only cares about your money this is it. Dont trust anything from a price quote to time estimate.

Called for a appointment at 8 am didnt hear back, Around 2 pm called again, finally got through, told they would call me back, never heard from them until the next day, then told they would have to have my car for a least 2days!!!... Problem is my A/C is out!!!

I have been coming here for years for standard maintenance and a few repairs. I am always very satisfied with my experiences here.

Have had Fords since 2000 when I bought my first Explorer ❤ excellent and reliable service ❤

I came in with my toddler to look at the outgoing 2020 Explorer. A specific one I found online. Eric our salesman was super easygoing and made sure our trade and deal was fair and within our means to have a bigger vehicle for our family.The entire process was one of the best car buying experiences we’ve ever had. Thanks so much Jim Click Ford!

Just want to let all you Tucson/Arizona people know how unhelpful this dealership was. We are out here from TX to support with wildfires and our F-550 fire truck was having issues and this dealership said that it would take 10-15 business days to get to our fire truck out of services meaning we can’t help with supporting AZ residents in case of a wildfire.

Been waiting for KMI truck !!! Wish I could speak with someone for an update...sadly waiting in the dark...

The little Broncos II are in...theyre sitting on a Escape Chassis small...BRONCOS are still on back order

A.J. was great, good service advisor. Price was cheaper than quoted. Great service

Just bought a new 2022 Tucson Hyundai . Got great customer service and had a wonderful sales in rep by the name of Taylor . Very knowledgeable polite and courteous knows what she talking about and selling.

Car was ready for two days, yet they never called to tell me it was ready to pick up.

We had trouble with our gas tank in Tucson. They repaired it and work closely with our insurance company. Aj was our contact there and keep us informed on the progress. Highly recommend them.

Outstanding service and great customer service. Have lifetime maintenance for the wifes car. Never have had any problems or concerns with making an appointment or any service that was performed.

Went to the parts counter. The Gentleman went above and beyond to do the research and located the right part for the expedition I was working on. Thanks again guys.

Come see Prince in service... He is always friendly and helpful, and can take care of all your Ford family vehicles. The facility is clean and nice, and conveniently located on the East side.

HORRIBLE CUSTOMER SERVICE and absolutely NO COMMUNICATION !!!! IF I COULD GIVE YOU A NEGATIVE STAR RATING I WOULD. My partner and I upgraded our basic model Ford escape to a SE model in February and our rear-view mirror has a huge crack. They told us if we were interested in this vehicle that they will order the part right away and replace it. 3 MONTHS LATER contacting our sales rep manager DAVE countless times asking about rear-view mirror and making the excuses that he will check and never contact us back we finally got him to make an appointment on a May 4th to get the mirror replaced. I had taken the time off from work for this appointment. We get there and waited 30 min to let us know that the ordered the wrong part. I was very upset that I had to wait almost 4 months for such a BASIC PART!!!!!!!!!!!!!!!!!!!!! They notice I was not too thrilled about the news so Dave told us that they will fill up our tank with gas and wash the car for all the trouble. I was like, well at least that’s something we were going get out of this whole mess were experiencing. They pull up our car to the front notice that the vehicle was no completely dry. But this point whatever, it looked better then it did when we pulled in. I get into the vehicle and I start driving towards the exit and notice that they didnt even fill up the car like they said they were. So I got upset drove back and found Dave and told him that the car was not filled up at all. He looked at me and made a poor excuse oh we will do that for you next time when you come in for your part. I couldnt believe what I was hearing.We have been following up ever since then just to get the same response let me check all check when I get to work and I should know tomorrow and never hear from him again. WE NEVER EVER GET ANY CALLBACKS OR UPDATES. this is the second time I had to complain about the service here to the point that they had to reassign us a new agent because no one ever communicates back were always treated with such poor service that I will eventually look in purchasing a car elsewhere. Once they make a sale they forget about you. NEVER WILL I EVER RECOMMEND THIS PLACE TO FAMILY OR FRIENDS.please check photos on this review for proof!!!

All the staff members were kind and polite, very helpful, willing to go out of their way to help you. They all deserve a reward for their excellent customer service.

Worst service ever. Left messages upon messages… no return call. They did a recall on my truck but it’s still messed up.

Everyone was very helpful and I made an appointment to get my van looked at.

I came to this dealership back in 2019 because my headlights failed on my Crown Vic. They were fixed or so I thought. I dont care what anyone says but if my headlights fail for the same reason a year later (While I was on the highway at night no less) my original problem was not fixed. This was an electrical issue that should never occur. I called to see if the dealership could take care of this because this was a real serious issue that couldve resulted in me getting into an accident.Because the warranty had expired I was told nothing could be done. So their warranty on the electrical issue that THEY are at fault for is priority over my safety? Dont come here.

I just bought an 2020 F150 STX from Jim Click Ford On 22nd street. Worked with Leslie and she was amazing. She was very helpful and informative through the process. I would recommend you go see her if your in the marketing for a vehicle.

Oil change and tire rotation with all other fluid check done in an hour. Car wash too.

SUPER SPECIAL THANKS TO PETE THE SERVICE MANAGER IN THE SERVICE DEPARTMENT AND THEOUSTANDINGG MECHANIC WHO WORKED ON MY 2002 MUSTANG GT CONVERTIBLE .....CHEAP IS EXPENSIVE !!!!!!!!IVE BEEN BRINGING MY 3 USED VEHICLES TO JIM CLICK FORD FOR 10 YEARSI KNOW ALL ABOUT TRYING TO SAVE MONEY AND USING INEXPENSIVE MECHANICS ..... AND GUESS WHAT? I DONT DO THAT ANYMORE .... NOW I KNOW ABOUT PAYING GOOD MONEY AND GETTING THE JOB DONE RIGHT//PERFECT ..... THATS WHY I TAKE MY 3 VEHICLES ONLY TO JIM CLICK FORD....PETES TEAM TAKES THE STRESS OUT OF GETTING YOUR VEHICLE REPAIRED WITH THEIR COMPASSION AND PROFESSIONALISM ....YOU SAVE MONEY, TIME AND STRESS GETTING THE JOB DONE RIGHT//PERFECT EVERYTIME AND THEN THE PROBLEM IS OVER .... I KNOW FROM EXPERIENCE CHEAP CAN BE EXPENSIVE ...WHEN MY VEHICLES ARE WORKED ON THEY ARE WORKED ON BY MECHANCS THAT ARE 100 PERCENT EQUIPPED WITH THE CORRECT PARTS, TOOLS, SKILLS AND EXPERIENCE TO WORK ON MY PARTICULAR VEHICLE ... I LOVE THAT !!!..... MY MUSTANG GT JUST HAD AN ENGINE REPLACEMENT AND IT RUNS SO GREAT I CANT STOP DRIVING IT ..... I ABSOLUTELY GOT EVERY PENNIES WORTH OF WHAT I PAID AND IM EXTREMELY IMPRESSED WITH EVERYONE INVOLVED IN GETTING MY HIGH PERFORMANCE CAR BACK ON THE ROAD ...5 STARS .... THANK YOU PETE, MY MECHANIC, AND JIM CLICK FORD ....

Got me a 2017 first time buyer, I’m 19 years old just got my license last week an by the end of the week I had a car! $4,000 down payment 4% APR only credit history is for my credit card I’ve had since May. Go see Dave and Omar!

Patrick Finn in service is the best. He is the main reason I will stay with Lincoln.

Quick lane and service department is awful at returning calls and emails, I’ve been trying to schedule an oil change for over a week now left multiple messages and emails all have ignored. Don’t waste your money with the lifetime maintenance it’ll take you weeks to get a call back and weeks to get on the schedule.

Good place to go shopping for a car, go and ask for Cesar because hes a no pressure sales man

Great experience with Service Advisor Jeremy Greathouse !

Good customer service (Jeremy) and I got a complementary car wash. Nice and clean waiting area. Only reasons I did not give 5 starts is because they didnt go above and beyond, I mentioned that when I was trying to fix the recall issue so I could make it to the dealership, I had dropped a bolt that holds the engine air filter and they were not able to retrieve it (from the engine guard) or replace it.

I found it very difficult to reach a service advisor. It took most of a day, four phone calls and an e-mail. When the service manager finally responded, my problem was solved in one short conversation. But navigating their phone trees and message system left me believing that talking to customers is not a priority.

Do not be on Vacation and go here hoping to get help from Service dept. We were on Vacation from Michigan when the Engine light came on in our Diesel Super Duty. We wanted someone just to check it to see if we needed to worry about towing our 20,000 lb camper 2000 miles home. When I arrived in the Service department they laughed at me. They told me they were too big of a dealer for that and I would need an appointment and they said they were 2 weeks out on appointments. VERY RUDE. They told me to go to auto zone. What Autozone was going to do I have no idea. I called my local dealer from Michigan and they were Flabbergasted that I was treated that way. They walked me through a few things and helped me to insure I was OK to drive home. I feel sorry for people that live near here that use this dealer. As a Long time Ford Buyer I was completly Insulted and would never do Business with a Dealer who would not reach out to help a traveler in need. Run away fast from this Rude Dealership.

Great service thank you and to Mr Gil Federico thank you for all your help love my new car

Took my car to get its normal oil change and not only did they take 3.5 hours for just that oil change they also decided to go ahead and check the rest of the car and now they wont admit to messing with anything else and my car is completely broken . I called and all they told me was its not their fault and theres nothing they will do WILL NOT RETURN!!

Salesperson was professional but the managers are liars and cheaters trying to low ball trade ins. Managers only care of the dollar amount that they look to gain than actually trying to help a customer. So sad I have to take my business to Phoenix to purchase a vehicle.

Very friendly and very easy to deal with. I wouldnt take my F 150 any were else

Worked with me on trying to figure out finding information about an old part, which may be a problem replacing...

The worst. Please avoid this location. Me and my husband dropped over 2500$ and the issue was not repaired correctly. They just want your money they don’t want the actually help and they aren’t to friendly either.

Terrible service, they are not responsible for what they damage, and according to them they only touch the damaged parts with their ears, they know which ones are wrong. Too much money one pays, thinking they are professionals

Let me say this first. I UNDERSTAND I PURCHASED A USED VEHICLE!!! This whole experience has been anything but pleasant. From being pushed into a vehicle that we werent looking at, to being told they will charge us more if they fix the issues we had with the vehicle (weather stripping bad, hard shift from first and second, tow package wire hanging down and a few cosmetic things) to being rushed to sign a contract that wasnt even for the vehicle that they insisted we had to have because of our budget (the contract showed a totally different Vin number than the one we left the lot with, showed lower mileage than the one I drove off the lot with) to driving around with plates that werent valid because the VIN DIDNT MATCH the vehicle, taking the vehicle to the service department for a scheduled appt for them to tell us that they didnt have a scheduled appt with us, they didnt even touch the vehicle and said they needed it for the next day, rescheduled said appt for today and they STILL dont have record of us making an appt. Had I know they were going to treat us this bad NEVER EVER would I have purchased a vehicle from them. Worst part is that this is my first FORD AND THEY ARE GIVING FORD AN AWFUL NAME!!! I absolutely do not recommend purchasing a vehicle from them.***revised 3.18.21.Although EDWIN has been more than helpful with this situation (he is the only one that has helped) it doesnt get any better from here. They came on Monday to pick up my vehicle while I was at work and provided me a loaner... turns out they had to disassemble my transmission to see what was going on. This is after they assured me before we agreed to purchase the vehicle that the transmission was checked and everything worked perfectly fine. Clearly they didnt do what they were supposed to do. The courtesy vehicle I was provided wouldnt start so they had to come pick it up and provide me with a new one. It has been an awful situation and experience but THANKFULLY Edwin has been there helping me with all of this.

They were very helpful. I told them the parameters I was willing to accept, and they worked hard to meet them. Continued to be helpful for the next couple days as I was learning how to use my truck. Tyler was my salesman and he went above and beyond to help.

This was by far the best car buying experience I have ever had! Tyler Browne was a fantastic Sales Consultant and I could not recommend him more! He was extremely knowledgeable, friendly, thorough and an absolute pleasure to work with.Initially we just went to this dealership just to test drive the make/model truck we were interested in because we were already working with a dealership in another state. We were upfront with Tyler about our plans and after a test drive he asked us what it would take to sell us a truck locally. He listened to our concerns and requirements and made a mutually beneficial deal happen. There was no pressure, no ridiculous back and forth negotiations, just a simple and honest deal. We are 100% satisfied with our entire experience at JCF on 22nd and highly recommend Tyler Browne to anyone in the market for a new vehicle.

Terrible service, they are not responsible for what they damage, and according to them they only touch the damaged parts with their ears, they know which ones are wrong. Too much money one pays, thinking they are professionals.

Happy with my experience

Terrible experience all around at this location -- when we called for the appointment, the girl on the phone was busy talking to others around her and we had to repeat our name and vehicle 4 times while she continued on her conversation with others around her. Finally after her ignoring us on the phone we hung up and called the next day.Our appointment was scheduled for 4pm, they tried to call us to reschedule but gave us a number that went to a United Health department. We even tried calling the main line, but it rang and rang with no answer. We tried calling back 5 times, and left 2 messages to talk with someone and no answer.We kept our 4pm appointment (because we couldnt come at 3 like they asked, and couldnt get a hold of anyone to let them know). Waited in the bay for 10 minutes, with 3 employees walking by without saying anything or acknowledging me sitting there waiting. When we finally were helped, they were upset with us for not coming at 3 or calling them back - at which time I confirmed the number they left us (which he said yes, thats the number) and called it on Speaker phone in front of him to show it did not work. Then he proceeded to tell me they would now be in a hurry because they closed at 5, and it was already 4:15 (from me waiting for 10 minutes).... why even schedule an appointment for 4 then?Also, during the inspection, they identified my battery as needing replacement, but failed to check to see if that battery was purchased through Ford and possibly had a warranty on it. I had to inform him that it was purchased through Ford for them to check.The sitting area was nice and clean and well-spaced for social distancing. But from the time we scheduled, to the entire length of the appointment, we felt like an inconveience to the department and not valued as a customer. We will drive 30 minutes out of our way to visit another location in town from now on.

Received a recall notice in the mail, I’ve been having issues which are mentioned in the recall. Scheduled an appointment, service associate gives me a time but scheduled half hour early. Went to my appointment which should take a couple of hours, but they are so backed up that it was expected to be three days or longer, no offer for a loan vehicle or nothing; I opted to reschedule with the remark “ we may not be all caught up by next week, call me to see if we can accommodate you” no one listens that I am having the issues the recall was for. They keep scheduling people knowing they are back up. No phone call to advise of the situation, customer service phones are not answered, took me three days to get to someone to schedule an appointment to be cancelled. Let’s not blame the pandemic for the lack of care and customer service.

Just purchased a 2016 Ford Explorer from Jim click! We had a smooth process at this location Tyler brown was our salesman he was super nice and had good vibes the whole time. I have been to many dealerships before and by far this has been my best experience. Thank you Jim click!

Very professional and did not gouge us for the work they did.

Me and my fiancé bought a new car which we love a few months ago. We live out of state and paid extra fees to have our car registered through the dealership. It’s now 3 months later and our temporary plate has expired. We have tried reaching out to our sales associate and finance manager multiple times over the past few weeks. Unfortunately we keep getting the run around on who will call us back and help us figure out the next step. Once we paid our down payment and left the car lot the customer service seems to have disappeared. It seems as If it really is only about the money.

Bring your car in leave it overnight nothing happens. Another night still nothing happens. Come to pick it up and nothing was done. So I had to wait in the lobby. Meanwhile the sales team is texting me to buy a new car. 😂

The WORST (Sahuarita)!! The other reviews are for other Click dealerships, but the absolute worst Ford dealership Ive *ever* been to is the one in Sahuarita. They dont answer phone calls, the dont return messages, and they screw up on service orders! Do yourself a favor and go to *any* other Ford dealership other than Click!

Went in sales personal did not ask me what i wanted

An update.......I contacted Jim Click about my problem with the fiber shield that was secured with a cable tie. I spoke to the service advisor and he had me come in to the dealership to take care of the situation. He was very concerned about the problem and immediately took my vehicle back to the service area and within 30 minutes had the problem taken care of, and the vehicle washed. He assured me that the shield was in place securely. This is not a dealer problem. I went on line and found that NOW the quarter turn fasteners have been replaced with BOLTS. Another one of FORDS better ideas. If it comes loose again I will contact NHTSA because it creates a safety hazard should it come loose and impact a following vehicle on the highway. Again, this is not a dealer problem it is a FORD problem.

Routine warranty work turned into 7 trips and 3 months without my car. Was so bad they stopped giving me paperwork. This is my “fixed” car. Would recommend not taking your car here.

Great staff and friendly. Would give 5 stars but it shouldnt take almost 2 hours to get an oil change with an appointment!!

Very friendly people. Kept me informed of my service on my vehicle. They are doing a great job ensuring social distancing and cleanliness of the sitting area and snack bar.

I brought my Ford in to be serviced. Allen was my service representative. The experience was smooth and enjoyable and Allen seemed like a nice guy.Upon getting my truck back my radio wouldnt turn on. It was never an issue before, so I assume it was in some way a result of the servicing.Its not so much the fact that there was an issue with my truck after servicing, but rather how it was handled. Look, I think if you screw something up, you gotta take responsibility. Thats how I live my life and what I expect from others. Ive tried calling 6 times, each time Allen wasnt available. Ive left 3 messages.Its not an issue of money but of respect, and Jim Click Ford in East Tucson has sorely failed in that vein.If you are reading this I would strongly recommend against offering your business to this company.-------------------------------------------------------------------------------------------As an update I was contacted by Pete Cates who was very professional in working out a solution. I really appreciate the response. For this reason I have changed my review from one star to three.

One of the worst customer service experiences I’ve ever had. Went to the service desk inside to ask a warranty question and the people laughed and told me it wasn’t their problem and told me to go outside to the service line and talk to them. Those people argued with me even after I handed them my warranty information, just ended up driving to Sierra vista to lawley ford because they know how to treat customers. I tried Jim click again and got the automated answering machine and left my name and number and never received a call back. The only redeeming quality is the parts department, they are always nice and helpful.

I brought my car in for a safety recall, and the service was friendly, efficient, transparent, and the service dept even washed my car for me - which was great because I hadnt cleaned it since Covid hit.

Great people. Quick and efficient.

Over 2 hours for a scheduled oil change. Ridiculous.

Took my 2019 Ranger in to get a second key cut. While there the Service Rep, Mark, noticed there was an open recall on the vehicle. They also addressed that issue. Pleasently surprised by their proactive approach. Thanks for taking care of my truck!!!

Good customer svc, fair prices, will work with you to make it the best deal. Sales manager Edwin very professional.

Desperately needed help with my 2015 F-350 today (Saturday) and service was a total “no show”. Service dept. is not answering their phones, left a message, never called back. I kept calling till Oscar finally answered. I explained to him what my truck was doing and he said he was looking for someone that was sitting at their desk that could help me (I thought Oscar was a service advisor). Whom ever he handed me off to didn’t answer their phone (seems that Oscar was successful in getting rid of me). I’ve never been more disappointed and frustrated with Jim Click serves. My truck is going to Lawley’s in Sierra Vista, they answered their phone right away.

Shopped for a used vehicle for my daughter. Bill Condes was great. He was patient, no pressure, and very helpful with answering all of our questions.

Missing our service advisor.... Emergency service truck on call for Rescues.... cant be looked at for a week at best. They used to find a way, want to support those that have supported us but they make it hard....

It is safe place. Very comfortable and everyone respectful of space.