Just wanted to say thank you! Went there about 5 months ago for my eye exam and the experience was great. Decided to go again the other day and purchase these two thanks to Adrian. Wasn’t so sure what I wanted and he took the time to help me and was very patient with me. Amazing customer service! Love to see this. Will be going back soon again. Who wouldn’t with such amazing employees/customer service. Thank you again Adrian

Service was great, Curtis one of the associates was very helpful in finding me a pair of glasses that not only fit my desired aesthetic but we’re also comfortable as well. Would highly recommend a visit to the south center Len’s crafters! 10/10

A special shout out the the sales man Andrew on him exceeding the stores and my expectations during a stressful busy day. He managed to maintain a cool composure while working diligently to ensure my product met my requirements. Not to mention his cordiality throughout the whole transaction made me leave satisfied and eager to promote this location in particular to my friends and peers. Thank you Andrew.

Such welcoming staff. they take care of you and help you negotiate the best price. been coming here for years. i met all the staff & they were great help. more then happy.

Went in Saturday morning, got exam and glasses ordered within a hour. Had a great experience with sales associate.

Best experience going to this location, great staff especially Adrian! He’s the one who assisted me, he is very informative and professional I love my glasses! Will definitely come back and recommend them!

Richard, the assistant mgr. at Seattle Southcenter Mall, was very helpful and patient. My wife and I each selected frames/lens and appreciated his experience. We recommend him to any future customer.

Adrian S. was the best in helping me find a new pair of frames. He helped me decide between all the options I had selected and shared genuine feedback on how they looked. The process was so quick and easy.

Adrian at the SouthCenter location is amazing! He went well over and beyond to help my brother and I find the perfect pair of glasses. We will definitely be back to purchase more from him!

Splendid customer service by Adrian. Appreciate it. If you want to feel welcomed and helped go to Adrian. Recommend anybody to this place.

Great customer service. I didn’t realize they closed at 6:00 and showed up at 5:50. Despite my late arrival, the gentleman who helped me took the time to fix my crooked glasses. He even replaced the nose pads, at no cost to me. This isn’t something I could have taken care of so easily in Alaska. Again, very thankful and wish I would’ve gotten his name.

Thank you Adrian. I love my glasses! Your customer service was great!! I really appreciate you helping me out. I will be back.

I have been going here for 5 years but this will be my last. The eye exam is not good quality. They gave my daughter a prescription that was wrong and we found out when I took her to Target since they accept Eye Med as well. Same thing almost happened to me but they double checked the doctors writing. The doctor told me (again for the second year) that he is holding off on certain additions to my eye glass lenses but this year I needed them as I cant see 100% comfortably with my glasses. Staff is very nice but if you have Eye Med go to Target where you will get a better exam and cheaper glasses but good quality.

I received impeccable customer service from Store Market Manager Jay Pankratz. He is kind, professional and truly made my experience at that location wonderful, efficient and painless.

Adrian is always so helpful when I go into the store. He is more than willing to answer all of my questions & is always really friendly.

First time visiting, I walked in with a prescription in hand, and the manager, Jay, helped me find the frames I liked best for a reasonable price. He took me through the process and made sure I was getting the most out of my glasses and I look forward to receiving them in the near future!

Andrew T. was careful and attentive to detail, so knowledgeable, conscientious and considerate. He made it a pleasure to come take care of glasses today, we appreciate his excellent service.

Gina was great. Loved working by with her. She was honest on why glasses looked good and what didn’t. She was a joy.

Just want to send a huge THANK YOU to the manager here who I believe is named Jay, he took great care of me this weekend. My Oakley Sunglasses were bent and too loose to stay on my forehead but were otherwise in like new shape. Even though LensCrafters (LC) had nothing to do with the Oakley warranty (Sunglass Hut was who sold me the lifetime warranty THEYRE supposed to be the ones to honor it but they wouldnt and told me to go next door to LC and have them do it; total weak sauce) Obviously LC did not have to again as I was not their customer since they had nothing to do with the initial Sunglasses, the purchase, the warranty, etc. However Jay was very gracious and helped me out, got them all fixed up, cleaned them very well and now theyre as good as new! I dont wear eyeglasses but if/when I do this is the first place Ill be going. Thank you again for excellent customer service!

They have a great service and their glasses are very good quality. I love this store.

I will this place is trash ( and I use that sparingly) I stopped by while in the mail because I been putting off picking up a pair of glasses. When I showed up I was asked if I physically had a copy of my prescription which of course I didnt and was told I couldnt even come in the store to see if I see a frame I like. I explained I have a current prescription and could get it emailed to me I was still told no. If that is the stores policy they should a better way to communicate that instead of turning you away as soon as you walk up. Whos going to fight to spend money? They have lost my business for sure.

I came in to LensCrafters to look for a new pair of glasses that I saw online but unfortunately it was not available (discontinued). I believe his name was Adrian who worked there that went literally above and beyond! He helped for atleast 40 mins giving me his undivided attention trying to find a similar pair and showing glasses available online. It was such a satisfying experience and left home with 2 pair of glasses.

Been going here for over 5 years now. Never been disappointed or had any issues . I go in, pick some frames. They help you and advise you. Customer service is out of this world. The remodel is gorgeous.

Jay always takes such good care of me when I shop for glasses. He listened to my needs, understood my style, and made a recommendation that was absolutely perfect. He made me feel like a VIP!

All employees were friendly and very knowledgeable. Will definitely come back

Rejena was very helpful and knowledgeable. Great customer service! Great overall experience!!

Highly recommend Adrian for help. He’s the best around.

Faiza and Adrian were rock-stars in helping me with my transitional glasses service! I am very happy with Lens Crafters.

The staff was very helpful and knowledgeable with helping me with my difficult prescription. I appreciate the patience and my new lenses are amazing! Thank you!

Curtis was professional, knowledgeable, patient and very helpful!!! And very pleasant to work with!! Thank you Curtis 👍🏼👍🏼👍🏼

According to the employees, we were not allowed to try on any frames unless we were buying them. That defeats the whole purpose of trying on frames - how are we supposed to know if they would be a good fit without trying them on? I had always got my glasses from LensCrafters but I guess that’s in the past.

Adrian kindly greeted me, reviewed my previous visit set me up with optometrist (Dr & staff all friendly and courteous) afterwards Adrian assisted my purchase of new lenses promptly and professionally.

I really like Dr. Hwahn. He cares about his patients, is very personable and has a fantastic sense of humor. When getting my glasses and lenses ordered I worked with Rejena. I absolutely love her. She is so funny and SO helpful. Would highly recommend LensCrafters at Westfield Mall. (South Center Mall).

Curtis was amazing, he was very helpful in assisting when it came to pick out appropriate lenses.Large variety of frames to choose from!!

I paid $400 for the frame, $350 for the transition lenses and $50 for the insurance to fix the glasses and lens should anything happened to the eyeglasses. Three days later, one of the screw holding one of the lens to the frame fell out and one of the lens on my eyeglasses fell out. I went to LensCrafters at Southcenter Mall, showed my receipt, which showed the purchase of the eyeglasses repair insurance, and asked them nicely to put one screw back into the empty hole on my eyeglasses. The clerk that fix my eyeglasses did put back the missing screw but he did said, “thanks you for wasting my time”. What? Is this how you treat your customers? And the screw coming loose is not my fault. Also, why did I screw came loose on my nearly $800 pair of eyeglasses in three days?

My favorite location by far. Adrian really took his time helping me figure out what I needed!

Very friendly, attentive, customer focused and professional staff.

Great customer service, from the receptionist, the optometrist, and the clerk who helped my mom (who does not speak English) find the perfect frames for her new glasses.

Gina was very attentive to details. She took her time of understanding my frustrations. Gina assisted us to clarify all questions and concerns with my insurance company, helping me to speak with them together. Gina never showed any frustrations in return, and it was nice to have someone in our side and we left there satisfied.

I was totally satisfied and impressed from start to finish. From the Eye exam to the customer service in choosing new glasses. Exemplary Professionalism and Knowledgeable Staff. A bit pricey but worth the extra money for the extra quality

I am a wheelchair user & was a little concerned that they could not accommodate my needs but I was so wrong. They made everything easy from start to finish & all staff were extremely helpful and friendly! They explained every detail along the way & I felt very comfortable.

I appreciated your 30 day satisfaction guarantee exchange or refund policy. The frame (at the Northgate store) I had chosen looked darker on my face when the lenses were put in and I did not like how it looked. I was able to find a different frame at your Southcenter location and had no trouble with the exchange.

Very good shopping experence for 2 pairs of glasses. Knowledable and patient Store manager- Thank you Jay.

Curtis was really helpful and very knowledgeable!

Staff masked up, courteous and profesh. Worked with my penny-pinching ways to get me some Rx shades for only $34 after EyeMed kicked in.

Excellent, professional service. The medical staff and in-store service were top-notch! Highly recommended.

Popped in to inquire about a pair of Oakley prescription sunglasses.Prompt, friendly service. Finished in 10 mins

This LensCrafters was awesome! Prompt and friendly service, I’d highly recommend!

The store was very neat and clean, the doctor Gim was very professional right alone with the assistants. Gina the eye glass attendant was very helpful and she went above and beyond to help me pick out the style that was for me, twenty pairs we went through, thank you Gina.

I was stopping by while waiting for my table at Din Tai Fung, immediately I was helped by Norma who was so attentive and friendly. She was honest and told me the frame shape that would match my face and which didn’t. I really appreciated that since this was my first pair of fancy glasses! We tried on multiple pairs and I finally found the one that fits perfectly, I couldn’t be happier! Thanks Norma for making this experience easy and fun.

Great service from Andrew at Southcenter Seattle!

I entered this store shortly after it had opened for the day. All the staff members were helping other customers. It took a few minutes to be acknowledged and promised assistance. Once the store manager, Jay, was able to help me, I was very pleased that he listened to my concerns and what I was looking for. He asked pertinent questions to gauge what product might interest me. He nailed it on the second try. I was very impressed with his customer service skills.

With or without insurance you can get way cheaper same quality glassed especially lenses anywhere else! And EYE MED insurance is a lenscrafter scam!!! And I will go to the website you responded with, but unless you fix your prices I do not know what we can accomplish.

They where very helpful and saved me 50% on my second one

We always have the best experience in the Soutcenter Lenscrafters and cannot say enough good about Jay.

Jay, Adrian and Curtis are great listeners as well as being very knowledgeable. Dr Hwahn and his staff are fantastic as well.

I bought Prada glasses had them about 3 months and part of the frame came off and I went back to see if they can fix them and they told me that there is nothing they can di with them. I paid over a 1,000 dollars for them, I will never go back!

This location mandates retinal imaging and will strong arm patients into agreeing to the service. I informed an employee (Ken H.) that I was uninterested in the procedure or paying the extra $49 co-pay that the retinal exam was going to cost. His response was that the service was not optional and I was unable to decline the service as part of my exam. This leading me to believe that they wouldn’t do my exam if I didn’t comply.This is misleading as I’ve been to Lenscrafters locations in the past and have always been able to waive this procedure as I see fit. For reference I get it done every other year at my yearly exam, but as I had one last year, decided to decline this year’s.I opted to cancel my appointment and have rescheduled at another location that doesn’t force patients into having unnecessary procedures performed.

Beautiful location and top of the line service. Will recommend to all.

Adrián you were great!!! Thanks for giving me space to look, gather my options and then honestly advise which pair looked the best. We went with the gold MK Ones okuuuuur.

Jay and his team are awesome! I had to bring back my glasses back three time due to getting a bad prescription from the doctor I went to see. Jay was so patient and very helpful. I love my glasses!!!

Quick service. Knowledgeable staff and wide selection. I bought the Echo Frames 2nd Gen and Costco couldnt make lenses for them... But LensCrafters can!!

The staff was amazing. They store was clean and I felt very safe. I cannot say enough about the professionalism at this store. I highly recommend.

Short wait, replaced my nosecaps on two pairs of Oakley sunglasses for free. Staff member did a great job. Thanks!

Curtis was very helpful and the service was quick!

Norma and Gina at the Southcenter location were phenomenal. They were attentive, focused, super friendly, knowledgeable and patient. The other staff members were equally as excellent with smiles and positive interactions. This is my first time getting progressive lens and I was very hesitant. Norma took her time and thoroughly walked me through the ins and outs of progressive lens AND she helped me figure out the best value for my money. I had a fantastic experience! I so appreciate and love the LensCrafter Southcenter team:))))))))

Great staff and great manager, they helped me with all my needs and plus more

Thank you, great customer service. Professional in and out quickly. Great deals on frames and lenses.

Jay was so helpful! He remembered us from last time, 2 years ago. Wonderful customer service. He gets an A+.

Thank you to Jay for telling me about the safety glass options over the phone and encouraging me to come in. There was a good selection. Service from the sales lady I believe Norma from my receipt was fantastic. Quick, friendly Ns efficient service. Thank you!!

The staff was super friendly and knowledgeable about the glasses so they were able to get me exactly what I wanted!

Great place to go:) I was struggling to find the screw for my sunglasses because one of the screws of the sunglasses arm was missing. Even though I did not buy this sunglasses at this store, they fixed my sunglasses free of charge with a great service! How generous and thoughful of them! I will definintely come back to this store:)♡ Thank you so much for the great free service:)

Very expensive, went in there one day waiting for another store to open. The management immediately targeted me and insisted I tried on everything in the store. After about several hours it was clear he wouldn’t let me leave without purchasing something. Ended up with two pairs of glasses I rarely ever wear and a manager who clearly needed to make a sales goal. For I what I spent there I could of got a pair of real Armani glasses instead of the knock offs.

Jay and the glasses repair technician were great to work with. Quick and professional services.

Norma did a great job of helping me select two pairs of glasses! She was professional, efficient, and very helpful!!!

Jay and Adrian are both super attentive to my family’s needs. They made shopping for glasses (during the pandemic) stress free. I always refer people I know to the Southcenter store.

Jay is always the best. So professional yet very personable.

An overall good experience for my first time getting glasses. I felt helped, but not hassled. Informational help was given as needed and all the systems were fast and thorough. I was even able to get my glasses in 2 hours.

Apparently no one knows how to pick up the phone. I’ve been trying to make an appointment for a couple days and I’m either sent straight to voicemail after 1 or 2 rings or I leave a message and no one replies. Great service Lens Crafters

Dina hands down the best sale associate there! Such an honest lady with great sense of style!lived my experience with her. I would go back to buy a pair just for her help!

Great team and exceptional customer service

I believe him name is Adrian and he was fantastic. I really appreciate his customer skills and he’s willingness to help me the customer.

Awesome service! Adrian was very professional and informative. Can’t wait to get my new glasses!

Richard and Jay were the best help. I appreciate their help and patience every time I come in.

Thanks for good service

Sasha was super helpful and friendly. He fixed our glasses, readjusted our nose pieces and even cleaned them!I feel like I got a new pair of glasses! Will definitely go back and find him when I need a new pair! ;)

Amazing experience with Norma. She helped me pick out the perfect frame, taught me about lenses and was truly delightful. You are very fortunate to have an employee like her. Joyful

Very poor service . The gentleman on the phone (sounded Hispanic) was very rude when I asked questions on the process to get an exam and frames. Will find somewhere else to get my glasses.

Jay the manager was very helpful

Easy stop for prescription sunglasses, Curtis helped me get the pair I desired and took time to adjust the frames so they would sit comfortably and even. Lens and frame was ready for pickup when promised.

I am very well satisfied with the service given to me.

Jay took the best care of me and my glasses! I had a bad experience at another store, but the SouthCenter LensCrafter’s customer service really made up for that. So glad I came to this store. Thanks Jay!

Sasha was very helpful with getting my glasses adjusted. He even replaced the nose pieces and cleaned them! They were like brand new once he was done. Would definitely recommend this store.

I love Dr. Hawhn!

Thanks for your Good services.

Great place to find great frames

We just had an amazing experience at the Lenscrafters in Southcenter Mall this weekend. The staff was friendly and helpful, and they have a great selection of product. Everyone at the store was warm and knowledgeable. We quickly found what we wanted, and checking out was a breeze. Thank you Sam and staff!!!

On 11/30/18 at a different Lenscrafters location I was looking for a particular frame and was told that it was not available. They told me no and maybe they might get some .... check back with us etc .... as if they couldnt care less, Jay at the South Center Location not only said yes, but made sure that I had my frames in less than a week. I will be switching my purchases to the South Center location because of his excellent and professional customer service. The customer service that I received was almost worth more to me than the frames (except that they are beautiful and I love them). Thank you so much Jay!!!!!

Curtis does such a great job that we seek him out when we need something at LensCrafters. Hes very professional and friendly at the same time.

Norma and all the staff were very helpful.getting ready for a trip and they repaired my sunglasses. I will be coming back here for my glasses from now on and I suggest you do to. Top quality customer service. Thanks guys!