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Superior Door Company of Idaho
151 Trade St, Twin Falls, ID 83301, United States
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Superior Door Company of Idaho
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Mi
Review №1

They are so nice and willing to help as fast as they can.We have hired them over the years to fix a broken spring, install a new garage door opener and replace a top panel of our garage door. At Superior Door they always came out quickly. Roberto was very efficient and kind, always informing me of what he was going to do and if there were any further instructions afterward. Jonnie is so helpful whenever i call...our garage is our way in and out of our home and all they wanted for us was to get our garage door up and running again as fast as possible, and they always have. I highly recommend Superior Door

Me
Review №2

I scheduled a garage door opener install through Lowes and Superior Door Co was the company assigned for the install. I have had nothing but issues with this company. On install day, the installers who came to the house did not come to the front door or ring the bell. They called my cell phone at 7:00 am and left no message - called again about 15 minutes later and finally. did leave a message stating I am at your house and about to take off. I had to run outside to stop them from leaving. Why would they not come and ring the doorbell?? Seems common sense to start there.During install, turns out a few parts were missing from the opener (the control pad). When I was out there having a discussion about what was missing/next steps, the garage door fell. I go back inside to follow-up with Lowes and receive a call from the main office that my garage door spring has broken and it will be an extra charge to fix. Coincidence that the door had no issues for over a year until today with the install - I question this. I decided to not make a big deal and said I would be the $75 quoted over the phoneI received a bill with more than a $75 charge because the office did not provide the labor charge with the quote. I then had to call in and deal with this after being provided misinformation (and I still think they broke the spring!) and they only would knock off $25.Then I have been experiencing the circuit breaker randomly turning off. The opener is the only item changed so it must be the problem. Note: I had to install the mounted controller myself since it was missing in the box.When I called and emailed to have someone out, first I was told, they didnt install it - you did - but we will send someone out to take a look.I didnt know what day someone would be coming - was just told next week. I figured I would get an update when time got closer, but I did not -someone just showed up. I have had someone showing up without any knowledge twice - I work from home and have dogs and was told I would receive a call before someone came out. After the first time, I was told I would receive a call and still did not.Also, the new opener wiring at the wall was taped together and does not look professionally done. I dont think I could put my house on the market the way it was left. This has been a terrible experience all around and now I will have to find someone else to come fix the shoddy job on top of what I already paid for the install and broken spring fix in the first place.

Lo
Review №3

So nice and helpful. Very good people here.

Ma
Review №4

These guys were super helpful and professional. We worked directly with superior doors, great service and best pricing from all the quotes I got.

ch
Review №5

Whole interaction was great. Guys who came out were competent, resourceful and helped me save money. Even chatted a bit. Theyve earned my business long-term. (Thanks Guys!)

Te
Review №6

So Happy with my new Garage doors. Great company Great people to work with. Highly recommend them.

MI
Review №7

Thank you to the crew at Superior Door!! Jonnie & Jessica took great care of me. Had my new door installed a little over a year ago. Its been working great ever since. Recently its been having issues closing easily. Roberto(I believe) came out and adjusted it & now it works like new! Thanks again guys for the GREAT service!!!

Da
Review №8

Very happy with service. Wish they would make specific appointments instead of the technician calling you when hes on the way. I think our tech was Roberto, he did really quality work and explained what he did and why. Our storage company will definitely be using Superior Door in the future.

Ti
Review №9

Great company with awesome service. Same day spring replacement and the tech had the door working better than it was before the spring broke.

bo
Review №10

By far a better company than Overhead Door. BY FAR!HonestReliableKnowledgeable

De
Review №11

Superior door has delivered for me now on a couple of occasions. Being an out of state homeowner can be stressful and it takes a certain amount of trust to know you are getting both the quality and service you are paying for. Jonnie came to my rescue and I appreciate them all! Kudos, guys!

Je
Review №12

I contacted superior door to install two garage door motors. The job was completed in record time and not only did the installer take the old units, he also did an little extra cleaning of my garage! Great service, favorable pricing and a great company to work with.

Am
Review №13

Huge shout out to Superior Garage Door. We had an accident with our vehicle, they showed up that day at 7:30pm. They were back the very next day with the parts and fixed our door. Thank you for having such a reliable, kind and capable team!

Pa
Review №14

With all of the favorable reviews, I was really hopeful to have a good experience, but really did NOT. The serviceman came at the end of the scheduled time frame, and quickly discovered that he had not brought the parts that he needed. Said he needed to rush back to the office, and would return in 20 minutes. Over an hour later (when I very much needed to be back to my job) he showed up, and seemed to struggle to get the door openers properly programmed. I had asked him to program my truck to open the doors, and he could NOT do it. I know that it can be done, as I have had it done before, but it requires someone with real experience and training, as it is not as simple as some. The whole experience was kind of awful, as I am trying to get back to work, and NOT getting the service that I had requested.

Ma
Review №15

I called two other companies early Wednesday morning for an appointment to have my non-opening garage door looked at. One couldnt get me scheduled until Friday and the others phone rang and rang and finally forwarded me to an answering service. I then called Superior Door. Jonnie was able to have a service man come out that morning and took care of the problem. He was polite, knowledgeable, and thanked me for my business. I have just received my invoice, and it was just as I was quoted with no hidden fees. Thank you for your great service.

Sh
Review №16

They came and fixed our doors at the shop. Timely response. Great customer service. And always a smile.

Jo
Review №17

Wonderful, locally owned company with excellent customer service. Roberto the service tech came out a day early just because he was in the area and had finished a prior job before he expected to. I just so happen to be home. He did a fantastic job and did a couple of minor repairs to the garage that werent requested. The little fixes did not show up on the invoice either. Speaking of which, the price was more than fair. I would definitely recommend Superior Co. to anyone that needs a repair or new garage door system!

My
Review №18

I had the best experience with this company. They were so helpful. Excellent customer service and my problem was resolved very quickly and at a really good price. I cant say enough positive things about them.

Mi
Review №19

They responded quickly to my call, the tech (Roberto) was very pleasant and professional and did a great job. The ladies in the office were very understanding and helpful as well. I will have no problem calling on them again.

St
Review №20

Very quick and reliable service, had my garage door running like new in a short time.

ch
Review №21

Called this morning in a slight panick and they had someone over to home super fast! Great customer service and quality work! I would highly recommend them for all your door needs! Thanks again guys! Your the BEST!

Ju
Review №22

I recently hired Superior Door Company to service my garage door. I must say this company has been nothing but top notch and highly recommend them! Thank you Superior Door Company!

Sa
Review №23

I couldnt be more happy with the service I received from Superior door. From the very first phone call I made to the final install, I was given five star service. I felt like my doors were a bit complicated and the service man Roberto was so polite and willing. He really went above and beyond. Johnni was great to speak to on the phone and very helpful with pricing. I highly recommend them.

Da
Review №24

Superior Door made my appointment, juggling the time to fit my schedule. The technician arrived on time and fixed the problem. The billing invoice was clear with no unexpected added fees. Plus, both the receptionist Jessica and the technician Roberto were pleasant and professional while being friendly and helpful.

Al
Review №25

The service is excellent. The staffs are extremely friendly and they are very helpful and always fished on time. I highly recommend this place because the price is fair but compared to other places, this place is Cheap.

Wh
Review №26

The team at Superior Door is top notch! I couldnt be happier with my experience and new garage door! Thank you for providing great service every step of the way!

J
Review №27

Superior Door is a wonderful local business. Every effort was made to make sure I got exactly the product I needed. They worked around my schedule and made sure I was completely satisfied. Excellent installation and the doorsnlook great!Thank you everyone at Superior Door!

Ne
Review №28

I would totally hire them again! They were extremely fast. Good price...very easy people to talk to. They are the best! I would give them a shot.

Ju
Review №29

The staff are all very professional and loyal. They stand by their word and the work that they do. They are responsible, honest and very hard working. They have the best product around.

Ch
Review №30

Superior Door Co is a great company. Their staff is the best. I would recommend them to anyone. Awesome customer service.

Ma
Review №31

Superior door is a very respectful, caring company. I would be happy to talk to anyone about my experience. Oh and their product and service are second to none.

Ti
Review №32

My favorite part about Superior Door Co is the service. When I call for an estimate I get one withing 24 hours. Theyre very consistent.

Ty
Review №33

We were headed out of town when we realized our garage door tacks had been bent and severely damaged. We thought our weekend was ruined because we couldnt leave our garage door open and literally hanging on by a thread... we believed there was no way we would get anyone to come take care of this problem as quickly as we needed but Bruce and Roberto saved the day! They came immediately and fixed things up even though it was later in the day. They were quick and professional. We really dont know what we wouldve done without their help. This is an A+ company and I would recommend them a hundred times over.

Ne
Review №34

They are a great company. They are very reliable and affordable. The staff is very professional, Ive had no problems with the services that they provided.

Br
Review №35

I was very satisfied with the work that they provided. I would definitely recommend them to friends and family. They do great work.

K
Review №36

This business is very professional and loyal. They live up to their word and work. Superior Door is a very respectful, caring and honest working company.

An
Review №37

They do great work. They are always on time, the staff is very experienced and knowledgeable. Overall, they do an amazing job.

Br
Review №38

They put in a new garage door. They were great. We were very satisfied with the work provided as well as the professionalism of the staff.

Ju
Review №39

Good and quickly unloaded

Ab
Review №40

Absolutely trash company. Staff inexperienced and disrespectful. Customer service is atrocious. Would not recommend to anyone.

Ad
Review №41

My company continues to use Superior Door Co for replacement and maintenance on all of our garage doors. Theyve been doing great work lately.

Dr
Review №42

I have recommended them to quite a few people. They did a very good job.

Ch
Review №43

Before I even ordered my new garage door they took their time to show me what was available and what options I had. They were outstanding.

Fr
Review №44

The staff members from Superior Door Company do really great work and I highly recommend them to anyone in need.

Ni
Review №45

They really gave great advice on what type of door to purchase and why. They are great with their customer service and they really take care of you.

Ri
Review №46

I enjoyed working with Superior Door. They took care of the new overhead door and installation on my home. So far it has worked great and the overall job met my expectations.

Ma
Review №47

Everyone here is a great personality and they are sincere from the installers to the management. All around theyre good people, provide a great price, and an even better garage door.

Cr
Review №48

Whenever I have garage door problems these people are second to None. Thanks guys im a custom for life.

Jo
Review №49

I am really satisfied with the quality of doors and the quick installation they did for me. They were fairly priced and on time.

An
Review №50

We had a door installed by Superior Door Co and they did a great job. The staff was extremely courteous and very knowledgeable.

Al
Review №51

I was extremely satisfied with the services provided by the staff at Superior Door Co. I will definitely be using them in the future.

Ev
Review №52

I call with a problem and they are always on time when they say they will be. I just like that they are reliable and nice people!

Ta
Review №53

Good job on the installation of my new door it was much needed. I like how they paid attention to detail and made sure everything was properly done.

Em
Review №54

The tech did a REALLY good job for us!! The lady on the phone is rude.

Er
Review №55

Very poor installers- Missed the studs- denied liability. Okay for repairs- but stay away for new installation.

R
Review №56

Good garage door co

Te
Review №57

The staff from Superior Door Co was highly professional.

Jo
Review №58

The staff is the best!

Information
14 Photos
58 Comments
4.7 Rating
  • Address:151 Trade St, Twin Falls, ID 83301, United States
  • Site:http://superiordoorofidaho.com/
  • Phone:+1 208-734-4657
Categories
  • Garage door supplier
  • Carport and pergola builder
Working hours
  • Monday:Closed
  • Tuesday:8AM–5PM
  • Wednesday:8AM–5PM
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:8AM–5PM
  • Sunday:Closed
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