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Verizon Authorized Retailer - TCC
2728 E Aurora Rd Suite B, Twinsburg, OH 44087, United States
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Verizon Authorized Retailer - TCC
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Gr
Review №1

Dominic and Jason were great!! I was struggling with upgrading my phone because I liked my old one so much and I was nervous about the learning curve for the new one. I had so much fun getting the new one and they were very thorough in teaching me how to use it. After about 2 seconds of using the new one was over the old one.

Ma
Review №2

Working with Joe was the best experience I’ve ever had at a Verizon store. Was patient, helpful, and really went above and beyond. I’ll be telling everyone I know to go to the Twinsburg location.

La
Review №3

Dominic was very nice, caring, and helpful! Put all time and energy to help anyway he could!

Ce
Review №4

Dominic was great!! Professional and fast. Great experience. Will return and will recommend him and Verizon!

Na
Review №5

Joe was very helpful. He made my phone purchase stress free and set me up with everything I needed.

Ji
Review №6

I had amazing experience with Dominic, he was amazing and I definitely will be happy to give my business to them anytime!!

Br
Review №7

-Verizon is simply the best at innovative and powerful network service.-i went in cold to a local Verizon store and was pleasantly suprised with the layout and staff.Dominic M at Twinsburg, Oh location validated my concerns and was able to direct me towards savings and even some new products with ease.-I am hopeful to be back in touch soon with this location and open another line to enjoy more Verizon service.(Unsolicited)

Ch
Review №8

Absolutely wonderful customer service with Eddy!! He made sure I got the best deal and got me set up in no time!! Best Verizon experience I’ve had to date!!

Je
Review №9

Wow! Sometimes there are always issues with technology and insurances. Joe J was amazing! His positive and extremely helpful personality was simply great! Im over 40 years old and he is the best customer rep I have ever dealt with, period.Thanks again Joe!

Ka
Review №10

Joe C and Dominic are great at the Twinsburg location! Helped me and my husband out a lot! Made sure everything was taken care of! Never going to Solon ever again!

Pa
Review №11

Jason was attentive to my requests. I am satisfied with the service received.

Cy
Review №12

Joe at the Twinsburg Verizon store is a first class salesman with an all around professional manner. His years of experience are beneficial to both the company and the customers. It is always a great pleasure working with him; he treats me like a valued customer. Thank you Joe!

Sh
Review №13

I called ahead of time to check and see if I was able to upgrade my phone. The young man helped me and told me I could and that he would not be available but he would tell the associate working later that evening that I would be coming in. I went in and had to wait because Naim had another customer. He finished with the customer and helped me with my new phone, budget, options, cases, screen protector and plug. I was out in about an hour. He had to transfer all of my information and that took quite sometime. This is the 2nd phone I have purchased from them. I will return.

Sa
Review №14

Joey was really nice. He had me set up with the new phone in no time. I’ve always had really great service when I come to this location.

Ga
Review №15

I had a great experience here today while setting up my new iPhone 12. There was only one employee working, Joe J, and he accommodated the needs of everyone who was waiting with a great attitude. Its nice to experience customer service like this as it definitely made the wait worthwhile. Thanks Joe!

Da
Review №16

I will never go anywhere but to this location!! Joe gave us excellent customer service. He went above and beyond. Very knowledgeable and friendly and willing to go the extra mile!!

Ga
Review №17

In and out very quickly. Joe J was very knowledgeable and helpful with my new phone. Would come back agian.

Ta
Review №18

Joe and Dom were super helpful, highly recommend their service

Vi
Review №19

I purchased a new phone in September at the Twinsburg store. Joe assisted me with the purchase. He was very professional and courteous!

Ka
Review №20

The rep Joe was very patient and knowledgable. Answered all of my questions and made everything easy to understand. Was able to help other customers at the same time too. Great customer service

Ad
Review №21

I recently had to deal with Joe over the phone and he made my experience effortless. Its rare to interact with cell phone dealers who actually help you. I will definitely refer my network to this branch - exceptional support staff.

Gu
Review №22

I just talked to Brad! Great customer service! No one could call me on my cellular device. I called Verizons Customer Service and that they were no help. I forgot, I put on call forwarding to my office to my phone. All he told me was dial *73 and Wha-Lah, I can get calls now.

Du
Review №23

I’ve been with Verizon and an Apple product consumer for over 10 years. The staff has been top notch when when it comes providing service, answering questions and setting me, family members or employees up with any new device. It’s comforting that I can expect a seamless process and a wealth of knowledge from the crew here when my career demands such seamless service.

Pa
Review №24

Joe J was extremely helpful and professional!!!!! I would not hesitate to send others to him and to highly recommend him!!!! He was also very patient and answered all our questions!!! Excellent job!!!!

De
Review №25

My boyfriend & I originally went to Solon to set up a phone plan, and all they did was hand us SIM cards and told us do it ourselves. 3 days of this bs and they were still no help. So we decided to go to Twinsburg as it was a closer location. We spoke with Joe C. I can’t say enough good about him. Like ive said, 3 days of going back & forth to Solon and multiple phone calls to transfer numbers & trying to unlock a phone, nothing was working. Joe was FINALLY able to give us some relief. He spent 1.5 hours with us, and ended up staying a half hour past closing time to finish helping us and didn’t complain once. So willing and sooo helpful i can’t thank him enough for ending our stress!!! Twinsburg store is the BEST!!! I mean seriously, it was a process. But he was awesome. Thank you Joe C!!

Jo
Review №26

Love coming to this store. Joe was very helpful with getting a new phone working. Went through all my options and answered all my questions

Li
Review №27

Twinsburg Verizon is my go-to store when I have an issue with my phone. Joe C. was recently very helpful and kind in helping this retired technologically challenged teacher resolve an issue. All of the workers are knowledgeable and professional and they are following all the covid guidelines.

Na
Review №28

First time at this location and after working with Joe I wont shop anywhere else. He went above and beyond to help me and my family. He made sure everything I wanted was transferred and working. Best experience Ive had at a Verizon store!

se
Review №29

Phone stopped working and have been waiting to upgrade anyways. Joe helped me choose the iPhone that perfectly fit me! Will recommend friends to come here if they need help.

Vi
Review №30

Joe has provided me honest pricing and excellent feedback when I call asking for help. He has excellent customer service and I wouldnt want to go to another store.

Ma
Review №31

I stopped in Friday to get something for my gear. The salesman Joe was incredibly helpful and customer focused. Blows always corporate Verizon stores.

Ky
Review №32

Outstanding customer service!! I am new to the area and work long hours, just getting to a phone store is a hassle.. Joe made the entire process effortless and stress-free for my family!!

Jo
Review №33

We go to this Verizon for all our phone needs and questions. Joseph helped me with a new screen protector. He was super friendly and helpful.

Ch
Review №34

This is by far my favorite store. Joe was super helpful with getting my new phone and answering my long list of questions. I Wont go anywhere else but this location.

Sc
Review №35

My phone of 7 years finally died on me and Joe was able to answer all my questions and didnt push me to the most expensive thing. He went through some options with me and helped me find a phone I will hold onto for another 7 years.Joe was also able to help another customer at the same time without sacrificing any of the service he was providing me. A true professional.

th
Review №36

Joe J is a literal master salesman and an overall cool dude. 5/5

Jo
Review №37

Joe C was very informative and patient and I like him

K
Review №38

Great customer service! Very friendly and quick which I appreciate.

Ni
Review №39

Megan went above and beyond in helping me with my personal phone issue, I love my newest iPhone. I can’t wait to switch my companies lines over from sprint to Verizon with Megan’s help! She explained the best plans for me and my company’s needs and we will all be getting new tablets. Thank you

Ta
Review №40

I cant thank Megan and Jarrod enough for helping me transfer data, photos, video, calendar, text messages from my old phone to my new phone. They were so helpful and patient and persistent in making sure I had everything I needed for my new phone. This store and its employees never fail at providing the BEST CUSTOMER SERVICE!!! Thank you again, Megan and Jarrod! - Tammy Coney

ge
Review №41

Not good. Didnt know what they were doing. Poor customer service

Al
Review №42

Great customer service from all employees. Had issues with my phone, and Matt and Andy both had the knowledge to resolve the complication. Alex and Nick were helping other customers, but everyone was very involved and communicating. Great team work and very upbeat environment. All were very knowledgeable. I recommend this store 100%, especially if you arent a fan of coming into a phone store.

Ka
Review №43

Great service! The rep Joe really took the time to help me and answer all my questions when purchasing a new phone!

Le
Review №44

Joe J was wonderful and so very helpful!!

Jo
Review №45

Very impressive customer service. Would go back

Ta
Review №46

Eddie T was a huge help! So glad he was there to help set up two new iPhones for us even though he usually works at the Brimfield store. They take their time to make sure you’re set up and good to go!

To
Review №47

Great customer service by Joe getting ready phone for my daughter. Activation of the phone did have an issue however Verizon Chat fixed it in five minutes.

To
Review №48

Excellent service! I was helped by Nick I believe. He was friendly, helpful, and cooperative.Although I did not make a major purchase today, this is the only tech store that I will ever buy from - Verizon us fortunate to have such wonderful employees!

Ma
Review №49

Megan was very knowledgeable and helpful when I went in with a phone problem. When she wasnt sure about something, she checked with another co-worker to check to make sure she was doing it right. I would recommend this Verizon store to everyone!

Av
Review №50

No stars. I was quoted 130.00 on a trade-in and based on that quote I agreed to buy a new phone. When I returned to pick up the new phone, I was told my phone was worth 50.00 less because of a small screen water spot. I had my original quote in writing and the manager refused to honor the original quote. A store should always honor an original quote. It was their error, not mine. Therefore they should have eaten the cost. I will not do business with this store ever again. I do not recommend doing business with them. Very unprofessional and a rip-off.

Da
Review №51

The service at TCC in Twinsburg was great. Jerrad set me up with a new phone, and accessories, within the budget I had to deal with. He was very patient in getting what he could off of my old phone to the new one. I would definitely recommend this store.

Jo
Review №52

This location always takes care of my needs. They get good referrals from the community, are transparent and thorough. Ill take a national retailer over most corporate locations Ive gone to any day.

Ky
Review №53

Ive never thought about giving anyone a shot with our service besides the corporate Verizon stores. Nick came very highly recommended from a business associate. When I went, he actually took the time to explain all of the confusing things on the bill and exactly how he can save me money. We have 9 lines on our account. He saved us over $50 a month! Thanks Nick!

De
Review №54

Nick the store manager worked with me to obtain the best phone (s) for my business and personal needs. He spend alot of effort and time to make certain I was very satisfied with my purchase of Verizon devices. Really appreciated his customer service.

De
Review №55

Nick Marlow is a great employee and manager! He provides excellent customer service and really knows his stuff! If you need a new phone or anything this is definitely the guy and store to see!

An
Review №56

This store is great! The staff and environment make you feel very welcome and felt like they actually care and showed the value in what they are selling. Will definitely return to this store.

Ti
Review №57

Stopped in after the Solon Verizon couldnt answer my questions and didnt have anything in stock. TCC took care of everything I needed, a very friendly staff. Ill definitely be back for future needs.

Sa
Review №58

Excellent knowledgeable people talk to Nick, Ill make all your dreams come true

De
Review №59

I posted this a few months ago. Since then there has been a change in management. Customer service is now excellent The manager has been extremely helpful--even though I was not buying anything. I can once again highly recommend this storeAvoid this location at all costs. Terrible customer service. If they know youre not buying anything forget about getting good customer service. They are very good at making you feel like an idiot. Go to Macedonia store. I will never go here again after being a custom for 3 years. Also engage in deceptive sales practices

Ro
Review №60

Excellent

Be
Review №61

Pleasant guy took care of what we needed.

Da
Review №62

The people do their best to help solve your problems. Most of the time they do a great job. Once in a while you can only do so much.

Ly
Review №63

If this the store in Twinsburg I stopped into because I jumped into a pool with my phone, I ended up spending over 400.00 not necessary. It is not a corporate store. Never again will I make that mistake again. Called corporate office next day they fixed the wrong. Thank-you verizon

Je
Review №64

Great customer service. The employees there are very knowledgeable about the devices and plans. Would recommend tcc in twinsburg to anyone looking for service through verizon.

Ta
Review №65

I stopped in to make sure my payment had posted. Nick looked up my account to confirm and informed me I could cancel one of my lines and saved me money! Thanks Nick! Well you did it again Nick! Your customer service is by far very professional and the entire team there is great! Shout out to Alex for multi tasking and trying to help 3 people at once. Nick stepped in to take over helping me and did his best to accommodate me with my needs on my lunch break. Andy and Scootch were also very pleasant and I will only go to this dealer from now on. TCC, please dont break up this team! Youve got a good thing going there!!!

Ki
Review №66

Just went and got my new IPhone from TCC Verizon.Nadim Jabbour was so helpful. It was a fantastic experience! This will be my new Verizon store!

No
Review №67

Fantastic people that work in this location.

Ni
Review №68

Had a good experience in this store. Took an interest in the issue I came in with and were a fun group. Recommend.

Je
Review №69

Jason knocked it out of the park! Best Verizon visit in 20 years!!

Ka
Review №70

Mathew was my sales person. He was awesome! Very knowledgeable and kind. I will never shop Verizon on line again

ke
Review №71

Definitely a great store because of the amazing staff! All of them are extremely friendly and helpful, especially Matthew.

Ay
Review №72

Very friendly and out going staff Matthew was a pleasure... Picking out a phone checking my account for better plans and giving me the most band for my buck

Ph
Review №73

Cant believe you cant pay cash for a phone nowadays

Da
Review №74

This store need to be shut down. The guy that manages this location did not inform me of anything I needed to do to have my account from AT&T bought out and now I owe AT&T almost $600. The same guy also stuck a platinum package charge on the bill when I was switching over to Verizon and charged an extra $90 while misinforming me about everything else. I will NEVER go back to this store. It is absolutely useless. Save yourself the trouble and go to Hudson. This store is a joke.

D
Review №75

I liked this place. Nick showed amazing customer service.

Ke
Review №76

Awesome costumer service. They help anyway they can.

B
Review №77

The best . So patient and helpful. Wouldnt have this phone without their help.

Th
Review №78

Great place, fast service!

Al
Review №79

Go to the Verizon in Hudson. Avoid this small, crap store at all costs. Service here stinks. Made me feel like an idiot. Hudson solved my problem quick and efficiently and saved me money on my bill. This store is worthless.

Da
Review №80

Service was very good!!

To
Review №81

Nick and Matt were wonderful and thorough. Definitely recommend.

Vi
Review №82

Although the store is small as some of the other reviews point out, they are extremely helpful here and provide fantastic service. I suggest choosing this store if you are in the area !

Ja
Review №83

Amazing customer service and Very knowledgeable staff. I wont shop anywhere else when it comes to Verizon in this area.

Al
Review №84

They were good. I kind of got confused with the online products and the in store products. However I will go there again.

tw
Review №85

Joe J rocks!

Ch
Review №86

Great place to purchase a Verizon Wireless phone. Shout out to Navarre!

Ge
Review №87

The staff were very helpful. An app. I had downloaded repeatedly crashed the phone - Navarre fixed it!

Fr
Review №88

Omg Nick you are horrible at customer service! Business professionals like myself will not accept you level of service

Cl
Review №89

Excellent service and help!

Br
Review №90

Not good place. Not very educated people.

De
Review №91

Terrible I am still waiting on my refund

Da
Review №92

They are good

Information
7 Photos
92 Comments
4.4 Rating
  • Address:2728 E Aurora Rd Suite B, Twinsburg, OH 44087, United States
  • Site:https://locations.tccrocks.com/oh/twinsburg/2728-e--aurora-road.html?y_source=1_MzIzMjU2OC03MTUtbG9jYXRpb24ud2Vic2l0ZQ%3D%3D
  • Phone:+1 330-963-0367
Categories
  • Cell phone store
  • Electronics store
  • Internet service provider
  • Telecommunications service provider
  • Telephone company
Working hours
  • Monday:11AM–6PM
  • Tuesday:9AM–7PM
  • Wednesday:9AM–7PM
  • Thursday:9AM–7PM
  • Friday:Closed
  • Saturday:8AM–8PM
  • Sunday:9AM–8PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
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