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Beltone Hearing Care Center
8900 Darrow Rd Ste H105, Twinsburg, OH 44087, United States
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Beltone Hearing Care Center
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Mi
Review №1

My husband and I were ready to ask for a refund for his new hearing aids! We felt like they weren’t working at all! Then we had an appointment with Lindsay at the Twinsburg Beltone Office. She made some adjustments that should have been done when we purchased them that the previous audiologist neglected to make. What a difference! She reprogrammed his phone and simplified the use of the ap. So simple now. Also the previous audiologist had us changing filters and such that was very tedious and come to find out completely unnecessary! So if you were displeased in the past, please give this office another chance. Kelly was always awesome and Lindsay’s expertise will make this your go to place to hear the way you should!

Do
Review №2

Paul had an excellent appointment with Beltone Hearing in Twinsburg. He was informed what the test showed and answered any questions we had. She told us about the new rechargeable hearing aids. Great experience

Jo
Review №3

Janine is soooo personable and patient and informative. We went in with an older version of hearing aids to have them cleaned and checked. . She talked about how to work with those and then showed us how much the technology had changed since the last purchase from Beltone. It was amazing ! She had my husband try the new hearing aids and customized them to his hearing loss so that he could experience the difference. Amazing!! There was no pressure to purchase the new aids, but the demo showed how much it would improve his hearing. Janine clearly reviewed all the payment options for us. We took home the new aids and now I no longer have to continually repeat everything I say, and my husband is thrilled with feeling more plugged in to the world again. Janine called us the day after our purchase to see if we had any questions. It was nice to work with someone who obviously loves what she is doing and cares about the patient. My husband has had Beltone hearing aids for many, many years and we have never been disappointed in their quality or their service. By the way, when he was first tested, he was told that there were no hearing aids to help him at that time. A couple years later, he received a call to tell him that a new version had come out that would help his particular kind of hearing loss. Beyond belief that a company would turn away a client who they could not help rather than selling him something that would not work.

Pe
Review №4

Janine is always knowledgeable, and professional and does a great job solving any hearing aid issues that we have. Shes a great Beltone employee .

Ki
Review №5

This office is completely disorganized and unprofessional. After our recent experience we will never go back. My mother is in her 90s and is a long-time Beltone customer. She went to the Cuyahoga Falls office and never had an issue but once it closed she had to go to the Twinsburg office. I use vacation time to take her to her appointments. Her first appointment was cancelled just hours before her appointment time and for another appointment when we showed up at the scheduled time the lights were off and the door was locked. They forgot to cancel and reschedule my moms appointment. So that was two wasted vacation days. My daughter took her to her last appointment and Janine was disrespectful and unprofessional with my mom, my daughter and also on the phone with me several days later. I have been in the medical field for years and this is not the kind of person that should be working with the elderly and hearing-impaired. Unfortunately Beltone has my mother stuck in a position that she cannot financially get out of or we would definitely not have stayed with Beltone. Its unfortunate that I had to write this review because all the years we were with the Cuyahoga Falls office we were treated well and they went above and beyond.

Ed
Review №6

Why 5 stars, because it doesnt go to 10. My visits to Beltone in Twinsburg have be very helpful for my loss of hearing. Janine andKelly are both very competent andprofessional. I am very satisfied with Janines efforts to help me hear much better.Thanks Janine.Ed

Ma
Review №7

Janine at the Twinsburg location went above and beyond to service my moms hearing aids. They were due for a cleaning but my mom is in a nursing home, so she stopped by the nursing home and cleaned them there. She was very friendly and this was not even where the hearing aids were purchased as that location has closed. I will definitely use her in the future and recommend her to anyone needing her services.

Ta
Review №8

Janine & Kelly were both so caring, helpful and just FANTASTIC in helping my Dad with all his hearing aid needs! We so appreciate their patience and knowledge! You are amazing! Xxoo

Li
Review №9

Janine was wonderful ! She asked all the right questions to get to know me better and I think it helped get a good result rom the hearing test. I selected the top of the line hearing aid and I am so excited to be hearing again. Thank you Janine!

Li
Review №10

The staff is awesome and so helpful. I can’t believe how much I was missing by not being able to hear conversations clearly. My hearing AIDS have added so much more quality to my life. The quality and service from Beltone Hearing can not be beat.

Ju
Review №11

Great place that truly cares for their Customers.. Jannine is professional and treats you with respect. Always taking your needs in consideration....highly recommend, wouldnt go anywhere else!

Jo
Review №12

Very great service completely satisfied

Sh
Review №13

I would like to say that Beltone in Twinsburg is one of the best places around for your hearing aid care and needs. And, also the great customer service by janine Jenkins is superb. She is wonderful and very kind and considerate with helping each patient one on one. I would highly suggest Janine as a compliment to Beltone

Ha
Review №14

As usual the people at my Beltone office appointment today were friendly and helpful with advice on my Hearing Aids and seem like extended family

Te
Review №15

I have been a customer of Beltone for over 10 years and first met Janine as the office manager in Cuyahoga Fall and now as the hearing specialist at Twinsburg office as well as Kelly the office manger . The two of them not only work extremely well together they also work together for their client to give the client the best hearing aid for their hearing lose and then help with the paper work to file for insurance to get reimburse . i highly recommend them and the product if you are hearing impaired.

Pa
Review №16

Jeanine was fantastic to work with and even came in early because there were no appointments available for my friend to get his hearing aides. Jeanine took time to talk to him and teach him about his new hearing aides and explain them to him. I felt so bad that Jeanine was doing everything without anyone to help. Thanks so very much for your kindness and compassion. I hope you get some help soon.

St
Review №17

This is the place!! If you need help with your hearing, your existing hearing aids, or want new ones, look no farther than Beltone in Twinsburg. The care you will get is beyond comparison! its like having a best friend in the business!! Just go. Now!! You will love it!!

Kr
Review №18

Janine was a treasure, balancing services for 6 sites by herself! And a walk-in repair. Knowledgeable, personable and honest. Give this woman a raise! Kudos.

pa
Review №19

Janine Jenkins was awesome. Took care of my hearing aid issue while managing phone calls from clients. Glad I met her

Ba
Review №20

They were very helpful, kind and professional. I would definitely return.

Li
Review №21

My elderly parents were in your office in July and again on August 6, 2020. Both times my father had to ask a staff member named Janine, to put a mask on. She complied the first time. The second time she stated to both of my parents; she did not have to wear one for she was six feet away. After several minutes she finally put her mask on. Then she became belligerent toward my mother. This is absolutely unacceptable. I understand people have bad days and Covid-19 has been stressful for everyone. However, my parents are in their 80s and your staff should be wearing a mask! I would assume most of your patients are elderly and in the high risk category. Needless to say they will not be back to your place of business. Your staff should have more consideration for your customers. Your website states you are following safety precautions.

Li
Review №22

My experience is always very pleasant. Janine is always very professional, has a smile on her face and makes you feel very warm and welcome. Janine is very knowledgeable and professional, educating you on your hearing aid needs and how to care for your hearing aids. She always goes the extra mile. I would definitely recommend her to the Twinsburg Beltone office.

Jo
Review №23

Janine is the best. She has such a sincere interest in her clients. She has expert knowledge about Beltone hearing aids and has guided me to the best choices for my elderly mother. Such an asset to the company. Hope she is around a long time. I need her.

An
Review №24

I had a wonderful and very professional appointment with this office. At a time of uncertainty it was nice to be able to still have my hearing aides serviced. I would recommend the Twinsburg office to anyone.

Bo
Review №25

JANNIE TOOK GOOD CARE OF ME . SHE WAS A BUSY GIRL BUT MADE MEFEEL LIKE I WAS THE ONLY ONE THAT MATTERED AND THATS HARD TODO SOMETIMES.

Br
Review №26

Oh my gosh, I had the best experience ever! Definitely was not expecting it to go the way it did... I went in the have my old aid serviced an tube replaced to be sure it was good to go for it vacation.. I’d never been to the Twinsburg beltone location before, so the ladies did not know me... they were both great an Janine surprised me when she come out saying that the older couple before me they had sent a duplicate aid for him that he didn’t need an asked if I’d be interested to give it a shot for the week to see if I’d like it! Since we were going to Cancun... Well yes yes please! Love it so much Brian told her to go ahead an order me one for when we get back! Thank you so much ladies for the great experience.. I’dhad bad ones at both the Ravenna an Akron locations.. will definitely be making the drive you guys make it so worth it!!

Ma
Review №27

Janine Jenkins was greatShe spent a large e of time with me and explained everything thoroughlyI was extremely pleased as she even called me to see how I was doingThe bottom line is she was wonderful

Ka
Review №28

Jeanine is without a doubt the best! She takes time to listen with lots of patience and understanding. I would highly recommend her to anyone who is looking for hearing aids.

Ja
Review №29

Janine couldn’t have been more helpful to us. She was very thorough and explained everything in great detail. We feel confident that we made a great choice in choosing Belltone .

S
Review №30

Janine, at theTwinsburg, Ohio Beltone has always gone over and above to help Mother.She cheerfully takes care of my Mothers very involved hearing needs even when she is very busy. Janine always has a smile and a solution to my Moms hearing problems.Janine always finds the time to help my Mother who so very much depends on her hearing aids to hear anything.Janine helped my mother with a My Pal, several years ago, and having that Bluetooth device has increased my Mother s quality of life so very much.I highly recommend Janine for all your hearing aid needs. You will be treated like family.

Al
Review №31

I was taken care of at Twinsburg location Jeannie was very busy, but still was able to take care of my needs. She took care of at lease 4 customers with in 45 minutes, they need to open more offices!!! Like my office which is only 7 minutes from the house.

Du
Review №32

Janine is a masterful earwax cleaner! Ive had it done by many different people, but her delicate touch far exceeds all others!She is also very savvy about Beltone products & their nuances. I feel totally confident about whatever she advises regarding them.

Al
Review №33

Very fast and great service.

Ma
Review №34

Belltone in Twinsburg, Ohio has the most kind, knowledgeable Audiologist. Her name is Janine and she truly cares about your needs. She is handling 6 locations and came to Cuyahoga Falls location to help me and on a Saturday!! I have nothing but good things to say about her. Come and see what I’m talking about. Belltone of Twinsburg is Awesome!

Ky
Review №35

My mom is a client at Medina Beltone. Shes also currently in lockdown at her long term care facility, so when one of her hearing aids went on the blink, the nurses gave it to me so I could get it fixed. I checked online to make sure Medina wasnt closed due to Covid, and found no indication it was. However, on arriving there, I found a notice saying otherwise, despite the fact that there was a person working inside. I called the local number which went straight to the national service, which referred me to Twinsburg.Needless to say, I was frustrated by this. Thankfully, Janine at Twinsburg has turned this around by going above and beyond, offering several alternatives to driving to Twinsburg. I now have an appointment set for next week in Medina. Janine should be commended for the extra effort she made to help me help my mom to be able to hear again.

De
Review №36

Jeanine is excellent, very professional, thorough . A a very nice and caring person. I would Recommend this location

Y.
Review №37

I went to Beltone hearing in Twinsburg to see about getting a new hearing aid for my mentally challenged brother since he lost one. Jeanine was truly awesome. She actually drove out of her way to help my brother out off the clock and I am so grateful for all her caring. She also looked into every angle she could to get him a needed upgrade at an affordable price. I won’t go anywhere else!

Pa
Review №38

My regular office in Cuyahoga Falls Ohio is temporarily closed due to the virus. I am having trouble with my right hearing aid and called to make an appointment. I was told the Twinsburg Ohio office is the only office in my area servicing clients. I made a scheduled appointment for 2:15 PM today the 13th. I arrive 10 minutes early and found the office to be locked up no lights on and no one around. Keep in mind I took four hours off of work and spent 30 minutes driving each direction for an appointment that never happened.I like Beltone but this is ridiculous.

Bo
Review №39

Stopped in today, thinking a major repair was coming. Janine solved my problem quickly and simply. Can’t say enough about Janine and what a pleasure it is dealing with her. I dealt with her in a different location and was sorry she relocated to Twinsburg. Twinsburg is my go to spot now. She is a treasure!!!

an
Review №40

What a pleasure to have an appointment with someone who is friendly and experienced. Janine Jenkins is a true professional.

Ti
Review №41

These people are so well understand ing of what my needs are and very nice a1 service

Ro
Review №42

I was there on time the audiologist accesedmy problem It was solved over and beyondher service. I highly recommend

Gr
Review №43

I been going here for just about two years. Pleasant people. Knowledgeable staff, and friendly. I was told a hearing aid would not work and came here and found one that works for me.

Mi
Review №44

I have been a Beltone hearing aid user for over 20 years. I have had a number of people working out of the Twinsburg office over the years. I have to say that the team of Janine and ALynn do an outstanding job of providing customer service. They are a pleasure to work with.

Ri
Review №45

Failed to tell clients that the only person who worked during pandemic that her family was exposed to virus for 7 days after exposure. Ended up refusing hearing aids now waiting for new pair.

Ba
Review №46

Thank you!

Ma
Review №47

The Beltone person called and canceled my appointment. She said she will call back tomorrow

Bi
Review №48

Fast and efficient .

Information
11 Photos
48 Comments
4.5 Rating
  • Address:8900 Darrow Rd Ste H105, Twinsburg, OH 44087, United States
  • Site:https://locations.beltone.com/oh/twinsburg/0050950006/
  • Phone:+1 330-425-9772
Categories
  • Hearing aid store
  • Hearing aid repair service
Working hours
  • Monday:9AM–5PM
  • Tuesday:9AM–5PM
  • Wednesday:9AM–5PM
  • Thursday:Closed
  • Friday:Closed
  • Saturday:9AM–5PM
  • Sunday:9AM–5PM
Accessibility
  • Wheelchair accessible entrance:Yes
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