Best experience ever! Excellent service. Blake is extremely efficient. He communicated with us, was readily available throughout the entire process. Great professional service as we welcomed Goldie to the family.

Awesome service my experience was above and beyond great. Jennifer was very professional, and Hunter my driver was great. My car is large 2020 Ford Expedition Max Limited and their detailing is better than other dealers in Tyler. It made me want to buy a BMW from them, but they dont make one that seats eight. Thank you for your service today. Ask for Jennifer.

I went to BMW to drop off my mother in laws car to get serviced. We went to the used car lot to see what they had because she was wanting to trade her car in for a small suv, and didnt want anything new. Next thing you know, I was getting a GMC Denali for myself. Blake and Travis were great and the entire process was smooth. It was the best and easiest car buying experience of my life.

The most helpful, best service, overall car buying experience ever . They do not let you leave unless are satisfied and taken care of in every way. They take care of the costumer well after they drive off the lot also. Savannah always handles every issue I have quickly and professionally and kindly . I love that dealership so much!

It was easy, they bent over backwards to please. Last time I bought a car, it nearly took all day. They got me in and out fast. They took care of all the paperwork, and were knowledgeable, knew what they were doing and ready. Great people. Qualities hard to find these days.

BMW of Tyler is Awesome! My sales person Jeff Davison is a wonderful, knowledgeable, motivated salesman. I really don’t even like referring to him as a car salesman because like the dealership Jeff is outstanding and way better than any other you will ever deal with. Two thumbs up for Jeff!BMW of Tyler is certainly way above all the other dealerships. I felt so comfortable, no pressure and the purchasing process was so smooth and easy.Yes, I did purchase from BMW of Tyler and I will only continue to do my business with this dealership.I cannot say enough good things about BMW of Tyler dealership, their staff, the selection of vehicles and the customer service is 5 star all the way.Thank you so much!

I don’t often leave reviews, but my experience with BMW of Tyler definitely merits one. Not only did they fix the cars mystery problem, it was done timely and reasonably priced. My repair took several days, and Patrick Allen in the service department arranged a loaner car and kept me in the loop the whole time. Very atypical of most dealership experiences, I cannot recommend them enough.

The service department was great, on time, and took care of everything. Yes, given you pay more at dealerships like this so you should get more. I will be back. Thank you

To begin, our service writer, Jennifer, is so very professional, friendly, and efficient. Each time I have ever dealt with BMW, Jennifer facilitates the appointments and works diligently to ensure that a loaner car is available. On one occasion, she even arranged for my car to be picked up from my place of employment (45 minutes from the dealership) and brought back upon completion. I have never had a recurring issue after a service repair was completed. I am a BMW of Tyler customer for life.

Devin Williams went above and beyond best car buying experience Ive ever hadCant wait to do business in the future

Update… bought our 3rd BMW for our son. Special thanks to Devin and Jim the owner. Best service and wonderful experience again. Lifelong customers.Picked up my 2nd BMW Saturday from BMW of Tyler. 1 year ago an X5 for my wife and this past weekend M2 competition for myself. Let me say that Devin our salesman took exceptional care of us with zero pressure and no games. Honest, helpful, courteous, and a genuinely great person. By far the 2 easiest and uncomplicated purchases of vehicles weve ever made. And weve purchased many over the years. We will only shop at BMW of Tyler from here on out. And a special thanks to the owner Jim. Jim went out of his way to make our purchase special and went above and beyond to be helpful and so generous.....and literally rolled out the red carpet for us. Cant say enough about Jim and Devin. Wonderful dealership, exceptional service with my wifes X5, and great people.Another quick note......i contacted the owner Jim about window tinting this week. He said bring the car over, tell me what you want, and ill take care of it. So I dropped off the car Monday night, Jim had a new vehicle waiting for me to drive while he took mine to the tint shop. Had it parked out front ready for me after work today. I just gotta say Jim.....thank you. For the exceptional service.....youve spoiled my wife and I! We are so proud to be customers.

We had the best experience at BMW of Tyler!Sometimes buying a car can be an unpleasant all day proposition but not at this dealership. We found the car we wanted and our sales person Devin Williams made this transaction a very smooth, easy and painless sale. He was always polite, courteous and helpful in all ways.We also have to say that Savannah in the finance office was spectacular in her knowledge and made this a fast and easy transaction.Thank you all for making our dream car become a reality!

Will say great service. Disappointed we had to have my moms car towed in.a 328i with 70k miles car is 10 years old and its having sensor problems that involve the camshaft, and as always with these types of cars it will cost 3k for 2 sensors and recalibration...🤦🏻‍♀️

Great service, great price! Jennifer was a big help with getting my car in and getting my tires rotated in good fashion. Would recommend BMW of Tyler for your BMW.

We love BMW Tyler. This is the fourth vehicle we’ve purchased from them and we’ve never been disappointed. The vehicles are super clean. Devin was awesome! He was knowledgeable and friendly! We got a fair deal and we will be back! Love my car and love their staff!

My client advisor, Mr. Michael Farmer, was courteous, professional and concerned that I had a very good working knowledge of the 530 BMW I purchased. I thought I was taking up too much of his time but he he was patient and helpful. Best experience I have had since I started buying BMW.

BMW of Tyler is the best car dealership ever! Every employee is on the ball ready to help. The service department takes care of my car perfectly and in a timely manner. I recently had trouble with my remote key. I called them, was told to come in when I could, and when I arrived I was immediately taken care of. (Both keys needed new batteries) Customer service is rated 5 stars for sure!

I purchased a new 7 series from Tyler BMW and have been pleased with every step of the process. Ive bought other luxury brands in both large and mid-sized cities. With this base line for comparison, Tyler BMW has pleasantly exceeded my expectations.Their service department is exceptional. Every experience Ive had has been great. The service advisors are all professional, courteous and personable. If I could take all of my cars to Tyler BMW, I would!

Blake Hoffman was fantastic! My wife and I live about 2 hours away. Blake answered all of my questions, requests for pictures and videos, even made sure we were ok with the car before making the drive out. I would recommend him to anyone 10 out of 10 times. Great customer service!

Had the best experience buying my new vehicle here. TR and everyone made it a very pleasant experience. Others we went to were rude and felt pressured to buy something I didn’t want. Here they worked with me and made me feel important like family!! Highly recommend doing business here for new and used vehicles!

Did an amazing job on my cars 50,000 check.. new tires n inspection done.. unplugged a plugged drainage duct n detailed it so gorgeous looks like brand new... great courteous and fast service.. great loaner while mine was in shop! Will recommend and will continue to do business with bmw tyler!!!!!!

The service lady is always so attentive and super sweet!! Every time I leave I feel so great about my car and the service unlike so many places I have been! It makes me only want to own a BMW for sure!

Over the years, I have had my fair share of nice vehicles. The level of service I have received from Jennifer, as well as the rest of the staff at BMW Tyler, in my opinion, is unparalleled! I am fully aware that purchasing, and maintaining a foreign luxury sedan does not come cheap. However, after 2 cars, and over 7 years of ownership, they have become very dear friends. I honestly doubt I will ever own anything else but BMW.

We experienced a minor problem with our BMW x7 gas tank filler door. The door would not open. Tyler BMW staff were excellent. They welcomed us, listened to our complaint, and then escorted us to an outstanding waiting area while they troubleshot and repaired our problem. Our outstanding BMW warranty covered all costs. We are very impressed with all phases of Tyler BMW customer service including sales, service, and administrative assistance. We also used BMW’s world wide concierge service during this issue which was equally outstanding.

A very positive experience. No high pressure sales techniques - very fair in negotiating. I am very happy with my new car and would highly recommend BMW of Tyler.

Just bought my first BMW! Jim and Jeff made it a wonderful experience. The process was easy, Rhonda guided us through the purchase process quickly and efficiently. I would highly recommend them to everyone!

I was greeted by Jennifer before I even got out of my car! The customer service from everyone is exceptional! Such a smooth experience every time.

Their service and attention to detail is impeccable most times. Errors, if any, are attended to expediently.We have enjoy the purchasing at BMW of Tyler.

Another 5 star experience with BMW of Tyler and my service writer Patrick! Always accommodating, courteous, polite, patient and knowledgeable. As long as the service is like this I will be a lifelong BMW owner!!This is my first time to own a BMW. I have owned other German cars, their service is exceptional! Heres to many more years!

Truly exceptional service!!!!They went above and beyond to take care of me just as promised at the time of sale. How awesome is that?????Patrick was extremely communicative and helpful!I also appreciate sebastian for taking the time to. Handle the logistics!

Top notch team from initial meeting to the final sale. We worked with Travis, Devin and Rhonda and they made it a great experience! Highly recommend!

I have never liked the car buying experience because of the stereotypical car salesman and finance person experiences in the past. However, Blake and Savanah made this such a pleasant experience! They kept everything open and honest through the whole negotiation.

BMW of Tyler is great! Jim Teeter has a great crew working for him. I dont know of many dealerships today where the owner comes to you and personally works out the deal. Bob Murray and Blake Huffman along with Mr. Teeter bent over backwards to do everything they could to get a deal we could all agree on and get me in my 2014 Jeep Wrangler. They have lots of nice vehicles in their pre-owned lot not just BMWs. If youre in need of another vehicle go see the guys and gals at BMW of Tyler.

Devin was so easy to talk to and not pushy at all. The entire place did not feel like a typical car dealership. It was definitely a stress free and easy purchase. I will definitely recommend this place!

I love the service department at this dealership. I feel like they are looking out for by best interests without taking advantage of me.

Patrick is my hero in the city of Taylor. We travelled here from Austin for UT college fair and our BMW decided to leak the coolant. These guys diagnosed fixed and returned our car all in one day. I’m so immensely thankful. I would have never imagined these things could be done so quickly and efficiently. Thank you so much!

Excellent customer service from start to finish. Very accommodating to my needs. I received a great price on the vehicle I wanted. Will definitely return to this dealership in the future.

This is a small dealer compared with others in the DFW area. But they operate like a family business. We worked with TR, the salesperson to order a new X3. The offered me a great price. So even though we have to drive 1.5 hours from Dallas to Tyler to pick up the car, the saving is worth it. When we arrived, the car was all ready to go and parked right in front for us. TR provided excellent service throughout the process. Being such a small dealer, the owner came over and thanked us for the business.

The best experience I’ve ever had buying a vehicle. Great people and friendly atmosphere!

Kayla is the easiest and best car saleswoman I have ever had the pleasure of doing business with! She is first class with every process of buying our dream car. She was in contact with me from the very beginning of being interested in the vehicle And was honest and trustworthy throughout the entire process. We made a trip all the way from south Ft. Worth to just take a look at the car but ended up walking away with it with an amazing price and even better service! The entire team is amazing! I’ve been too a dozen dealerships in the past couple of months and would honestly drive all the way back in the future if need be. I want to personally thank everyone in that helped us out and especially Kayla! Great great dealership! First class!!

Great customer service. Jeff helped us out and was fantastic. We had an excellent experience.

I traded in my 2015 Cadillac SRX for a 2014 BMW 550i. Im so happy.

After deciding on the car we wanted. It took several hours to close the deal. Staff was very friendly. Wish I could have gotten a travel coffee cup to go with the car. I guess the baseball hat and hot wheel car was a lot. But all in all I’m very happy with my car.

The absolute worst experience Ive ever had with a service department. Ive been lying to, avoided, and given nothing but excuses. Wouldnt recommend under any circumstance and will be going elsewhere for all of my service needs from this point forward.

Wouldn’t take my car anywhere else! BMW of Tyler’s service and sales department is second to none!! I highly recommend them for any of your car needs!

First time going to BMW and the service was outstanding!!! BMW will definitely go above and beyond for the customer

Everyone was very friends and helpful. Made my car buying experience very easy and stress free. Would definitely comeback in the future and would recommend anyone in the market for a car to come here.

BMW of Tyler always treats you like a VIP. They greet you with a smile, work efficiently to minimize wait times, and always give you a complimentary car wash!

Alway great customer service her at BMW of Tyler staff is friendly and the service is exceptional. There’s no long wait time for service. I will always get my car serviced at this location

Alonzo delivered great service even though I was there to purchase an SUV that was not a BMW. I was an out of town buyer and he sent effective videos & pictures for me to gather a good impression of the SUV. When I arrived his hospitality to my family and me was remarkable. The bavk office closing agent was very nice and detailed as well! If I ever want to purchase a BMW in thr future I would consider returning to BMW of Tyler!

Great dealership and a very nice salesman. I would give them 5 stars but the transport was asked to pick it up on Tuesday and now it’s Monday and still haven’t picked it up to bring to me. I’m paying on a car I don’t have yet.

I’ve gotten my car serviced here three times now and I just cannot believe how incredible it has been. Normally car service is dreadful. It’s so easy to get on the schedule and Jennifer and Michael are so helpful! I always have a good experience!

1st class service. I use Melissa Blake, and the BMW Tyler team as an example for customer service training in my store. Rarely am I in the Dealership for longer than 5 minutes. This team is fast and efficient. Makes owning a car a whole different experience.

I recently purchased a 2021 X7 M5 after researching a number of competitive vehicles and dealerships. I typically buy my cars from dealerships in large cities only because they seem to have better selections. With that said, I’m glad I decided to stop by Tyler BMW to check out their inventory. To say that I was pleasantly surprised is an understatement. The professionalism and customer service I experienced exceeded that from any dealership I have dealt with.My Client Advisor, TR McCall is exceptional. He located the exact vehicle I wanted at a great price point, even though it wasn’t at the Tyler dealership. TR did everything possible to make sure I had everything I needed in the vehicle I chose. He in conjunction with the owner, Jim Teeter, went above and beyond my expectations to acquire and expedite the delivery of my X7.The entire staff is so warm, outgoing and exceptional in all they do to make the buying experience enjoyable. I recommend them to everyone & I’ll definitely be getting another vehicle from TR & Tyler BMW

Been a customer for 4 years now, and I always love the attitudes and atmosphere of BMW of Tyler!! Jennifer is always pleasant, and professional, and very helpful. I will miss the team when I change cars!! Wonderful Service all around!💜

I bought a 2016 BMW M5 from Blake 1 months ago. After having the car delivered no one will answer my calls. I still haven’t received my paperwork, second key, or my plates. I have been trying to reach the sales manager for 1 week now with no luck. They keep sending me to voice male. Someone today picked up my call for my information. And sent me to voicemail which automatically hung up. worst car buying experience ever. I would not buy from them again.

Worst experience, ever! No integrity when it comes to used care appraisals for trade-in. We wanted to stay local but took our business out of town to get the service and respect we deserve!We were told that the owner would call us but he did NOT call as expected. We gave this dealership every opportunity to make it right but they did not. Very disappointing business practices, indeed.

Let’s talk service department. Can we all agree that none of us wake up in the morning saying “Man.... I hope my check engine light comes in today!!”...... but.... when it does it’s nice to know there is a place to go that will not jerk you around.My 550i needed some work and twice I have been to BMW Tyler and both times i was treated amazing. ASK FOR JENNIFER! I have never had a service advisor stay in touch, keep me posted and make sure I knew what was going on as much as she did. Even to the point of messaging me back after hours when I had sent a question that I expected to be answered the next morning!Nobody likes to have to have their car serviced but when it’s your turn go see Jennifer and you will be treated extremely awesome!

Take to long and oil change to high especially since i,know there mechanics arent all BMW mechanic

Came in today to have an airbag recall on my 2003 325I. Was given a loaner car which was very very nice. When we came back to drop loaner off I was surprised to see the dealership washed and detailed my car. Very impressed with the staff. Thank you so much for taking care of my baby.

Service was great, repair department did a good job on my repairs

Very fast and professional service, they are very personable, and the waiting area is VERY comfortable and fully stocked with refreshments!

Will never use them as a car dealership ever again. They sold the car I was going to purchase and was already approved for. Wouldn’t let me give a deposit over the phone . It was for my daughters 16 bday.

A little late, but a MUCH needed review. I had my vehicle serviced back in October, but only remembered that Id yet to leave a review when I received a Thank you! card from the BMW of Tyler in the mail over the holidays.Look, basically it wouldnt be anything short of a lie to say that I wasnt impressed with their business and customer service!They not only supplied me with a loaner vehicle to use while a recall - not related to my service issue - was being addressed, but they quoted me a rather decent price on the parts and service and had my vehicle inspected, fixed, tested and cleaned all before I had a chance to go racing in the nice, new loaner vehicle that they gave me (kidding!)But honestly, coming from someone who has experienced the automotive industry firsthand, I can confidently say that my experience with the BMW of Tyler was one of the better customer service interactions that Ive had!Thank you BMW of Tyler for making my BMW as old as I am purr like shes fresh off the showroom floor!

Love the service provided at BMW of Tyler! Prompt, great communication and friendly staff! Highly recommend to service and car purchases !

Excellent service, great waiting room, great staff with very good communication. I’ve been coming here for over 30 years and never seen it managed better!

Need to follow up with the customer on a regular basis. Need to inform customercwhats going on with their car rather than wait an entire day. Need to do a better job if following up

Great service from a friendly and competent staff. I highly recommend.

Mmmm! I got my! Very nice place to get your car, awesome people gonna help you with your choice. Freandly people working here. And they have alot good cars to choose!

Jennifer took excellent care of us and her service was outstanding.

This dealership is “the best!”We have never been disappointed or dissatisfied with our sales experiences or our service appointments. We highly recommend BMW of Tyler to all our family and friends.

Great experience as always. Staff is very professional and Mr. Teeter is always there to talk.

Devin our salesman was very helpful and knowledgeable he was a pleasure to work with, I would highly recommend this dealership

I received unprecedented service from BMW of Tyler. Jim and Alonzo made my buying experience a five star experience!

Jeff Davison did a great job helping me buy my BMW 228i sport! I love the car!

The absolute worst experience Ive ever had with a service department. I had my car towed in for battery problems. I had it dropped of early in the morning. I had to call twice just so they could tell me what was wrong. I finally had someone call me back but was not the service manager like I asked. Seems like he was to busy to return my calls. I finally was told I needed a new water pump and a new battery. Still wanted to know what was causing the problem. Again I asked for the service manager to call me back but never did hear from him. I was finally charged a diagnostic fee of 155.00 and my paperwork said needs new water pump and battery. I had my car towed back home only to find bolts and nuts Missing from my battery. Still no service manager even bothered to call me back. If I would have known this I would have never taken my BMW there. Wouldnt recommend under any circumstance and will be going elsewhere for all of my service

They treated me like family and I was very satisfied with their professional service.

We have always had such a wonderful experience with BMW of Tyler. Everyone is so friendly and helpful and service is prompt!

Everyone that works there are extremely friendly, very helpful and professional! I absolutely love my new BMW!! Thank you BMW of Tyler!!!

Blake is the best salesman Ive ever dealt with. Theyve got honest people who care about getting you a good deal and making sure you leave happy. I drove 2 hours to buy an F-250 and dont regret it one bit. Truly great customer service. Thanks Blake!

I have owned a BMW for the last 12 years, 5 different vehicles. Blake Huffman at the Tyler location has to be the best team member I’ve ever worked with. He was able to find me the perfect car at a fair price and that’s not the best part. I live in Austin and Blake drove about 3-4 hours from Tyler to drop it off to me in Waco! It was top notch outstanding service and I am grateful. Blake is an honest guy who will get you the ride of your dreams! Highly recommended!

Melissa did an excellent job keeping me informed about my vehicle while in for repairs and also was able to work with me and help me get the repair cost to a reasonable price.

A Phenomenal Experience! If you are looking for a BMW nationally like I was or local ask for Mr Michael Farmer. He is extremely professional knowledgeable, patient, appreciative, kind and wants to work with you to make a pleasurable experience. A True Asset to BMW of Tyler. Ms Rhonda Jones in finance was equally great with! Great car and experience would drive again from New Orleans to do business or refer family or friends. Thanks again my Friend.SincerelyRobert & Cooper Fletcher

The service is great and the whole staff is very nice and friendly and the prices are reasonable for bmw.

We have bought one vehicle at BMW of Tyler in the past year and are looking to buy another. Our salesperson is Devin Williams and he is knowledgeable, caring, and low pressure - the total opposite of many other experiences we have had. Devin does a great job and with solid leadership from Jim Teeter, you will have a GREAT experience at BMW of Tyler - come give them a try!

I want to give the biggest props to Blake! He went above and beyond for me and my first experience of buying my BMW. Blake was there for every question, concern or call! He definitely made my experience as smooth as possible! I felt very well taken care of and was in the best of hands. It was an absolute pleasure to have him as my salesman! I will be back, there’s no doubt about that!

Bought a used vehicle from BMW of Tyler on 6/22/20. Jeff Davison was our sales rep. This was a great experience from start to finish. I called about a used Yukon listed for sale online and asked Jeff some questions about it and he was able to answer them within a few minutes. We test drove the vehicle, loved it and ended up buying it. Jeff never pressured us, answered all our questions and was very friendly. I also appreciated that everyone that came in contact with us wore a mask. Made me feel safe and valued as a customer. Savannah helped us with the final paperwork and was also knowledgeable and friendly. I will definitely recommend Jeff and BMW of Tyler to anyone I know looking for a great vehicle in the future! Thank you all for a great car buying experience!

Amazing service and they are willing to help you with whatever you need!!

This is a really nice place, friendly customer support and everyone if youre in the market for a new vehicle come see Ms. Kaylee she definitely will help you. Keep doing what yall are doing much appreciation

Would not honor or own breaking where the hose connects to the coolant reservoir. Car Wasn’t leaking a drop of coolant till the day after getting it back. And they supposedly did a full diagnostics

This was our first time buying from BMW. Our client advisor, Devin, made the process beyond easy. He spent more than enough time before and after our purchase to help make sure we knew our way around the vehicle. He was very polite and knowledgable. He also worked well with management to make sure we were taken care of. I would highly recommend this dealership, and ask for Devin if he is available.

I have had an absolute excellent experience with BMW of Tyler. I have purchased a 2019 330i and it is flawless. My mother has purchased a x4 m40i also flawless. They have given us excellent pricing, and their auto detailing is the best in Tyler. I highly recommend BMW of Tyler to any potential BMW buyer. I also recommend Cheyenne who was my client advisor.

I highly recommend BMW of Tyler! I purchased a used Honda Pilot from them last month. I love the vehicle and the buying experience was perfect. Blake was professional and courteous throughout the process. There were no games or misinformation at anytime. The price, trade in, and financing was smooth negotiating. I’ve bought several vehicles from other dealers. However, this was by far one of the best experiences! I was treated with respect throughout the process. I’m sure all their staff is highly trained and operates with integrity. However, I highly recommend asking for Blake. Thanks for the great experience!

DO NOT USE THEIR SERVICE DEPARTMENTTL;DR: The service department returned my vehicle in a dangerous state to drive resulting in me paying for unnecessary tires, and insisted everything was fine.This review is for their service department. I hit a nasty pothole in my 3-series that effectively shut my car down and slashed two of my tires. BMW told me they would take the two wheels off and send them to discount tire for them to replace. I got my car back and it didnt seem to be driving correctly so I called the service department and they insisted everything was fine. Turns out they took off the wrong two tires and returned my car to me with the same slashed tires. I then had to buy two new tires for the slashed tires. I had to pay hundreds of dollars for FOUR new tires when I only needed TWO. They returned my vehicle in a condition that is NOT meant to be driven. No one bothered to check that the main issues with my car were resolved. How did this even happen? How is that okay? This services negligence put me in severe danger. Shame on this service department.

I bought a specific preowned vehicle that I was searching for and they had it there. I’m from Fort Lauderdale, FL. Micheal Farmer was amazing. He answered all of my 100 questions and arranged transportation for my vehicle to FL. Amazing service and communication. He made the process a breeze! Thanks Again, Micheal!

Super friendly service and done in a timely manner!

Wonderful Service Staff!! Your team (in a Saturday pinch) was so very responsive in getting my X3 back operational and on the road again as I was traveling through East Texas. Thanks so much!!

Blake Huffman made my buying process so awesome! It was effortless and smooth! Grateful for his help in making this purchase! Highly recommended Blake! He was great!

Wonderful experience. Came from NY and our BMW had a long trip. It’s our first so we don’t know everything yet. Went to get an oil change and they said it wasn’t needed and don’t want to charge for something we don’t need. Filled it with a quart of oil and washed it for $11 and gave a list of recommended services, all reasonable. Jennifer was great. We went to Keeler BMW in Latham NY and was not as friendly or nice. Also nice waiting area and beverages, very clean.

Worked with Thomas Borchmann in buying my new X7. Love it and enjoyed working with him. He is very easy to work with and represents BMW of Tyler well. Nice guy and not too pushy. We were negotiating on a different car and decided to go back by BMW of Tyler again. Glad we did. Loving our new X7. Sales person with other dealership should not of ever let me leave. BMW of Tyler won!